Rated 5 out of 5 by Cocomelos Awesome!!
I had to attend a conference at a nearby hotel on Friday at 8:30am, and was dropped off at the hotel at 7:00 a.m. I thought that since it was too early to check in, I would just pre-check in, leave my luggage in storage, and then return later to check-in. But the hotel had unused room, and they offered to give me a room immediately, so I was able to bring my luggage to my room, rest and freshen up!!! That was really fantastic!!! In addition, the front desk staff were very friendly and helpful!!
The hotel was walking distance to my conference and there were lots of restaurants nearby. I would highly recommend this hotel, not only family travelers, but also business travelers.
April 14, 2014
Rated 4 out of 5 by SamCA Great value
Stayed frequently at this property and it is well run. The staff is attentive and works quickly to answer questions or resolve issues. The club lounge is nice, though it can be crowded during school holidays. While a lack of suites is a little disappointing, the club level rooms are well appointed and quite spacious. Overall the hotel is a great value and close to the major freeways in Orange County.
April 13, 2014
Rated 1 out of 5 by Jessiekeough Disgusted
I found a pair of underwear under the bed that was not mine, and the night manager tried to offer me a free breakfast.
Denise, was the the only manager that seemed to even care that I was upset. She should be praised for her efforts to try and make me feel better. The rest of the staff acted like this happens all the time.
April 14, 2014
Rated 5 out of 5 by GRP1921 Great Disney Option
We stayed 4 nights and had 2 adjoining rooms on the club floor. I highly recommend the club floor as the breakfast is hearty (and tasty) and more than pays for itself if you have a family. The location is a little far for most to walk to Disney, but the shuttle bus runs like clock-work and is well worth the $3/day. Nice outdoor heated pool relaxed us for our return night visits. All staff were very friendly. There is a target right across the street so snacks and drinks are always available....and the hotel can handle a 5.1 earthquake!! We would stay here again without question.
April 7, 2014
Rated 4 out of 5 by Dave2014 Not what I have come to expect from Sheraton
While the staff was excellent, the room was average at best. The single chair in the room was broken, the refrigerator didn't work, the carpet was threadbare, and the bed was broken down and lumpy.
Then they charge their own guests for parking and for the internet. In every other Sheraton I have stayed at, these services were free.
Finally, to top it off, there were unexplained charges on my bill for water and overcharges for in room meals.
April 10, 2014
Rated 5 out of 5 by DisneyLover2014 Love the convenience and large rooms
The hotel is very well kept and it is a very comfortable. The rooms size are larger than average hotel room at this standard. I also really love the convenience of the location.
April 12, 2014
Rated 2 out of 5 by Texan Not for Business Traveler
The staff was all very friendly but the hotel is not conducive for business traveler due to very poor internet service. No one at the hotel was sure how to correct but to say "it looks OK on our side". I had to check out for another hotel to get consistent internet service.
Great Staff , Poor Internet
April 10, 2014
Rated 3 out of 5 by ChicagoFamilyof4 Overall Happy
Overall happy with stay but found things annoying: A 2 double bed room with 4 people only received 3 bath towels everyday, even when I had to order more the cleaning people only replaced 3 bath towels. But gave us 6 hand towels. The room is very wide, I don't think we had a handicap room (452) but there is only one light switch when you come into a dark room but the switch is far away from the door and only turns on an entry way light. So the door closes as you reach for the light switch and your standing in a dark room. All other lights have to be manually switched on by the bed or desk. Often we left lights on because we were leaving and there was no overall switch to turn them off. Because the room was so wide, only half the room could be lite. Should have a light over by TV area, because it's dark when having your suitcase on the rack over on that side. The bathroom is not suited for multiple people either, for my husband and my things, the bathroom counter was very cluttered, theres a shelf under the sink, but the 3 towels, 6 handtowels, bathmat, hairdryer are all located under the sink on a shelf but there are NO towel racks anywhere else in the bathroom except the one on the shower door. so we couldn't move the stuff. If they had towel racks, we would have had more room. Overall, just a poor design of the room, bathroom, light fixtures and switches. It seems like they cut corners when building this hotel by only having 2 light switches in the whole room and no towel racks. If they want to encourage being green and saving your towels for a 2nd day, there really isn't many places to hang your towels when your a family of four. Also the refrigerator never got very cold. I suspect it's a problem with all the rooms since I heard someone else complain to the front desk. We ended up throwing out some of our food (lunch meat) because of concerns of safe temperatures. I know these all seem like small things, but I travel a lot and stay in many hotels and just found these things annoying. This hotel would be fine for the average business traveler but I don't highly recommend for families.
March 28, 2014