Rated 2 out of 5 by P0618 Hotel is very dirty
A renovation is needed. Carpet stains all over, in room, in hallway, etc.
Room had a sick sweet smell, like fermented peaches. Not at all pleasant.
Bed was rock hard, and shower clogged up every day.
Staff was pleasant.
August 9, 2014
Rated 3 out of 5 by Freddy40 Average hotel
Matthew (Manager) was not responsive to my needs. He would not acknowledge me when I requested assistance. Additional charges were added to my credit card for food by the restaurant and drinks at the bar. It was eventually resolved. Kids were knocking on doors, playing on the elevators and running throughout the hotel during late night hours. I had to stay awake to monitor our athletes rooms until 2:00 am to prevent the group kids from waking them. I requested assistance to stop the activity and did not receive until 2 nights before my departure. There were not enough towels available. I don't think that the hotel was prepared for the large number of guest. I do not plan to return to this city and will not recommend the use of the Sheraton for large groups. I would like to say that the housekeepers were very helpful, courteous and went out of their way to make us feel comfortable.
August 7, 2014
Rated 4 out of 5 by ELGee2011 Staff is awesome!
Matt Glenn at the front desk is a great rep for SPG! He is knowledgeable, professional and super nice! He remembers me EVERY time I visit.
August 8, 2014
Rated 5 out of 5 by Kymberli Pleasantly Pleased!
I thoroughly enjoyed my stay! Kanika was very professional, as well as, friendly and courteous. I am a huge fan of customer service and she exemplified excellence each day that we were there. Much kudos to her and the entire staff!
August 5, 2014
Rated 4 out of 5 by GPGP Concierge Lounge
The gentleman in the concierge lounge was exceptional very friendly, helpful and accomadaiting.
August 6, 2014
Rated 2 out of 5 by Kathy17678903847 Needs work
Our room was located in a corner. The room was hot the whole night even though the thermostat was on 60. We did not have an exhaust in the bathroom. The room was very small. The rate was expensive.
August 4, 2014
Rated 5 out of 5 by CKDC Great team!
Everyone we interacted with was helpful and courteous. Great staff!
July 31, 2014
Rated 5 out of 5 by kkd28 kkd
We had a great experience during our stay ,the staff was more than helpful. We had breakfast 2 of the mornings we stayed there and Emily was there both days and always had a smile on her face and was always making sure we had what we needed.
July 28, 2014
Rated 5 out of 5 by IowaTraveler A gem in West Des Moines
This is my favorite hotel to stay at when working in the Des Moines area. Always clean and comfortable with a friendly staff who go the extra mile for customers. Their are lots of amenities and the hotel frequently updates the property to make your stay even better. Great location for reaching all of my clients, and located near several major highways.
July 27, 2014
Rated 4 out of 5 by Jamoke123 Good spot
A friendly staff and all the amenities in an aging but well-maintained facility.
July 28, 2014
Rated 4 out of 5 by Whiteglove Sign in the Night
Just driving through your city late
& saw the Sheraton sign in red!
July 27, 2014
Rated 2 out of 5 by JAL9 Would only stay becuse it's a Starwood property .
First off let me say I am happy there is a Starwood propery in Des Moines . That being said , This property needs much improvement . Let's start with the Room : small ,out dated furniture,and I really don't think it was a "Sweet Sleeper Bed . Have been to so may Starwood properties with SSBeds 's but they never felf like this bed .Reminded me of a no tell motel bed . Not 'sweet' ! it was hard . . You could actually feel the springs . Not a good nights rest .
Full hotel with noisey kids . Sound proofing not good . The sound echo's through the Atrium to the rooms ! The breakfast buffet was very average . Needs more class in it's presentation . The Elevators are a joke . Only 2 elevators and one was out of service much of the time . You can litteraly say
this hotel really has it's ups and downs .Mostly downs ! On a positive note the staff was friendly at check-in, although they left out our breakfast coupons and I had to go ask for them . The culb lounge was quite nice . the whole hotel needs much work and a real upgrade .Not worth the money because the nights sleep was not good .
June 30, 2014
Rated 5 out of 5 by James1964Mac Always a great stay!
This is one of the few hotels I stay at where I wake up and feel like I'm in my own bed. The staff is excellent and friendly. I will stay here repeatedly when in Des Moines, IA!
July 25, 2014
Rated 1 out of 5 by RS50501 Escalating Disappointment
Over the course of this year I have accumulated 12 stays and 17 nights at this hotel for business travel. Each stay my impression of this hotel continues to decline. Upon my most recent trip the hotel continues to battle a sewage smell that permeates the property, even to my floor on the 10th floor. Elite status is often overlooked by all staff and you have to ask repeatedly for your amenities, like free wifi. When dealing with the front desk you would think the lines for all SPG properties ring there and the staff at the front desk prioritizes phone calls over dealing with guests. On top of this, my most recent trip to the property was on business and there was a reduced room rate. However, I was traveling with colleagues and knew we would be working on some projects and requested a larger room via the phone a few days prior. They said I would have a larger room on the club level. When I arrived the room was no different than those I was traveling with and yet I was paying an extra $90/night for the Club Level. When I inquired at the front desk (after waiting for the phone calls to end) I was told they would check with the manager and contact me. Never heard a word from them. I believe in the SPG brand but when I travel to Des Moines for business in the future I will seek a different property.
October 23, 2012
Rated 5 out of 5 by rf57 Great Hotel
The staff was excellent and the accomodations we very nice.
July 19, 2014
Rated 2 out of 5 by peonie This hotel is not a good member of starwood
This hotel could barely function.
Upon checkin at 9:30 at night I waited online for nearly 15 min to check in and there was no special SPG guest line (which I am ,,a platinum member) I travel for work A LOT and wet out of my way from downtown in order to stay at this hotel- only to realize it could barely function as a business hotel.
The speed of the staff was like a BnB!
Also in the morning before I needed to check out and go to the airport, the front desk attendant was So slow in helping reverse a credit card charge for another woman, that he could not help me with any normal pace to get a new room key when I locked myself out. I tried to explain nicely that I needed to had to the airport but that did not matter, he moved so slow i could have broken into my room faster.
Would NOT recommend.
November 17, 2011
Rated 4 out of 5 by Louy Friendliness/cleanliness
We very much enjoyed our stay here in DeMoines. The Sheraton West staff were friendly from check-in to check-out. I was also impressed with the cleanliness of the room.
July 14, 2014
Rated 5 out of 5 by iowa123 hotel very accommodating
enjoyed my stay. hotel nice, staff friendly and helpful.
July 14, 2014
Rated 1 out of 5 by crazyboy Worn out hotel
This is one of those worn out hotels, that not only hasn't been remodeled lately, it likely is exactly the same as it was when it opened in 1980 or whenever it opened. This property is worn out and needs help. I would not stay here again. Too many other choices of nicer hotels.
November 17, 2011
Rated 5 out of 5 by Zeek88 Nice Weekend Get-Away
Very nice accommodations, room was updated, very clean, and neat with several amenities included in the room. A GFI outlet in the bath area was not working, I called staff services and a maintenance man replaced it within minutes of notification. Sunday breakfast buffet was excellent too...
July 7, 2014
Rated 5 out of 5 by paris267 west des moines ia sheridan
MATTHEW KNAPP was excellent he went above and beyond and was very accomodating as well as the weekend staff.
July 8, 2014
Rated 4 out of 5 by Mimi48 Accommodations were great
We had a most enjoyable stay. As usual, all the staff were responsive, courteous, and professional. Thank you!
July 7, 2014
Rated 2 out of 5 by shashlikboy Terrible Smell
Our room smelled like either somebody who hadn't showered for a month or a deodorizer trying to cover-up the odor of somebody who hadn't showered for a month.
Elevators were filled with wet unchaperoned childern who the hotel eventually assigned their own security guard.
Bar had an excellent selection of wine and the bartender indulged us with late night bar snacks because there was other food available after 11PM.
June 30, 2014
Rated 5 out of 5 by Jeffjewell Great place
My wife and I were the parents of the groom and hosted the reception at the Sheraton. This place was awesome. Everything rated an excellent from us. I would recommend this to our friends. Thank you for all the great times.
May 12, 2014
Rated 2 out of 5 by RYan40 Needs Work
This hotel did not come close to meeting my expectations for a Sheraton. I checked in late in the evening and the floor in my room was wet, it was 10:30 at night and I had to switch to another room. I got to that room and it had a horrible smell. I did not want to deal with moving all of my stuff yet again, so I stayed assuming it would fade. It did not. There was no bathroom fan, or ability to open windows, so I was stuck with it. I felt dirty the entire stay and checked out early, even though I was charged $75 just to leave. I did not want to stay there even one more night. If my conference was not at the hotel, I would have left the night I got there and stayed somewhere else. I complained about both things and was not offered anything for the inconvience. I will never stay there again, and I will tell my friends not to stay there. The only nice thing I can say is that the food was very good.
June 30, 2014
Rated 4 out of 5 by Betdafarm Nice rooms, great staff
I typically stay here when I travel to Des Moines. The rooms are nicely appointed and the bed is comfy. It's also closely situated near a number of restaurants and shopping, like Target, Bed, Bath & Beyond, Kohl's, etc.
I stayed in suite 233 this week. Only problem I had was with the sink in the outer bathroom, which didn't drain. The one inside the bathroom was fine, though, so I used that.
June 27, 2014
Rated 3 out of 5 by Bummed Bummed
This hotel wasn't up to the normal Sheraton standards. The staff wasn't overly friendly or helpful. We had 2 rooms that were connecting and they did not change our sheets for 3 full nights. I called and asked if they would please change the sheets in both rooms. I was told yes absolutely. Our sheets were never changed. When I called again about this of course they were sorry , but no attempt to change them!!
I will say the chef at the breakfast buffet was super friendly and the food he made was good.
July 25, 2012
Rated 1 out of 5 by roadtrippin09 Desperately needs upgrade
This hotel is in desperate need of repairs. From the moment you walk in, you can tell it hasn't seen a fresh coat of paint since Beverly Hills 90210 was on the air. The carpet throughout is full of stains and my first room assignment wreaked, with a giant burn hole in the carpet in the middle of the room.
Second room was better, but only to find critter in the bathroom and no hot water.
June 25, 2014
Rated 5 out of 5 by Caroline45 food needs improvement
The food that was described on your menu did not match the food that was served. AT ALL
July 1, 2014
Rated 4 out of 5 by Ryan1978007 Nice hotel with decent amenities
Small pool for our kids but a good room setup with comfortable amenities. Dining options at hotel are minimal but lots of options around it
June 30, 2014