Rated 5 out of 5 by DavePA Great Location
Convenient to everything downtown.
31. Januar 2014
Rated 5 out of 5 by PVJ64 Comfort, convenience, care
Each staff member remembered the names of my wife and myself. One overheard that my wife was celebrating her birthday during our stay and several staff members congratulated her and the concierge sent up cheese and crackers, her favorite snack. Angel G was so gratuitous and during a snow storm and it's aftermath kept the walkways clear in bone chilling cold and only paused to help each guest empty and load their cabs. He deserves a promotion as he could be an excellent front desk staff member.
25. Januar 2014
Rated 5 out of 5 by Bully Top Choice in Philadelphia!
We chose the Sheraton Downtown Philadelphia because it was closest to the site of a family 50th anniversary celebration luncheon. Upon arrival we were upgraded to a club room on the 25th floor with an amazing view westward - the Basilica of St. Peter and Paul right below us, Logan Square and Franklin Institute directly across from us, and the magnificent Philadelphia Museum of Art in the distance. The concierge desk was most helpful with a print-out of restaurant suggestions, maps, and directions, and every staff person we contacted was friendly and helpful. They have a rooftop ballroom with floor to ceiling windows that we thought looked just perfect for a wedding reception. We would definitely stay there again!
22. Januar 2014
Rated 5 out of 5 by GeorgiaPeach14 Outstanding Housekeeping Service
Due to a misunderstanding, my wife & I left several items in a hotel room drawer when we checked out, not realizing it until we were at the airport. The Housekeeping staff did a fantastic job locating it quickly, then mailing it promptly to our home. Very professional and caring. We are sincerely grateful.
19. Dezember 2013
Rated 5 out of 5 by BeatArmy Excellent rooms
The hotel staff and facility was great, however the food service was lacking. The restaurant was closed. It was Saturday night of the Army Navy football game and all rooms were occupied, yet the only dining option waves food from the lobby bar. The restaurant tenant having vacated could not be helped but opening the Terrace Grill for the evening would seem to have been practical and helpful. We have stayed in the hotel for 9 Army Navy games and enjoyed it, we will make reservations for 2015 when the game returns to Philly. Beat Army!
17. Dezember 2013
Rated 5 out of 5 by Misty74 Hotel was accomodating
Due to a cancelled flight I needed overnight accommodations. The staff was very helpful in getting me settled in with no fuss. My room was very comfortable and inviting.
12. Dezember 2013
Rated 5 out of 5 by JT77 Everything but WiFi
This is a really nice hotel. I've stayed here several times with conferences. The place is clean and the staff is very friendly. My only complaint is that you have to pay for WiFi. With the rooms being the price they are, you would think they could include WiFi. They obviously have the capability to do it.
That's it. Everything was great except having to pay for WiFi - which I refuse to do. Everyone I was with refused to do so too. So I can't think they're making any money by charging for it.
8. Dezember 2013
Rated 5 out of 5 by PW982 Another Great Stay
I attended a conference at the Sheraton this weekend. The staff at the Sheraton are remarkable. They are so pleasant and helpful. Nicole was outstanding! After a long evening of meetings, it was a delight to enjoy the lounge for a while.
The concierge even remembered me from being at the Sheraton before. Unfortunately, I do not remember her name.
8. Dezember 2013
Rated 5 out of 5 by Magpie39 Graciousness
The hotel staff especially the front desk and lobby were fantastic and so caring. I told them I had to leave early because of a death in the family and about an hour later they delivered a lovely floral arrangement and a card signed by all to my room.
6. Dezember 2013
Rated 5 out of 5 by AllStarMom Wonderful Experience
The accommodations were great. It was Thanksgiving Day and the staff was amazing, despite them having to work. Thanks to all for missing hours with your family in order to make my stay great.
29. November 2013
Rated 5 out of 5 by Bobdeb Thanks Mary
We had a wonderful stay in Philly doing all the usual tourist things. Mary, our trip advisor, really gave us some great information to make sure we did all the activities that were associated with our interests. Nice hotel, wonderful staff. Thanks to everyone.
23. November 2013
Rated 5 out of 5 by DRob Great host for the Philly Marathon
Hotel staff was very accommodating for marathoners by providing water and snacks when there was a wait at check-in, opened starbucks early & provided late late-check. Very pleased with our stay! Thank you.
18. November 2013
Rated 5 out of 5 by Sue79 Perfect Stay
This is my third year staying at the Sheraton Phila for Phila Marathon weekend. Although the hotel was fully booked, and the staff was on top of everything, check-in and out was smooth and we had absolutely no issues during our stay. I highly recommend this hotel for Philadelphia Marathon Weekend - the staff was superb and the location to both the expo and start/finish area cannot be beat. Thanks!
18. November 2013
Rated 5 out of 5 by SoleMarathoner Wonderful room & Great location
Check in was smooth, excellent customer service.
The room was clean with an amazing view. Perfect location for all your Center City Philadelphia needs.
Overall, great stay!
18. November 2013
Rated 5 out of 5 by Contrebabee The staff was amazing, friendly, very helpful!
I could not have asked for anything more. The hotel was beautiful, the atomosphere was terrific. The location was perfect. The staff did an amazing job. Thank you!
12. November 2013
Rated 5 out of 5 by Bbbbiiilll Visiting Phillie!
Was in town for a meeting and to attend the rugby game between USA Eagles and the New Zealand Maoris. Hotel location provided great access to downtown attractions - museums, parks, historic buildings, and a variety of restaurants and pubs. Great hotel, friendly staff. Clean room, comfortable bed. Great stay!
11. November 2013
Rated 5 out of 5 by Vacationdeprived In the center of everything Philly
Great location; within walking distance of everything you want to see. The hotel itself was very nice and so was the staff. Most comfortable hotel bed I've ever stayed in. Will definitely use them again.
10. November 2013
Rated 5 out of 5 by NicknameLes Easy access - in the middel of it all
This hotel is conveniently located to popualr Philly sites, is very clean and comfortable, and the staff really went above and beyond to make me feel at home. The only thing I would add is a small frideg and microwave to all rooms. Most comfortable beds in the industry.
10. November 2013
Rated 5 out of 5 by Patricia6600 Perfect location for museuma and centre city
I was pleasantly surprised by the proximity of the hotel to the 30th St. train station. I walked over to the hotel (small overnight bag carriers only) and enjoyed the lovely end of fall weather. My room was available, I checked in and was off to the museums. If you like to walk, the pleasant walk up to the avenue to the Museum of Art is in order (about 15 minutes or more depending up your speed). The bar menu was delicious for a Saturday night dinner. I recommend the crab cake. The staff was attentive to my needs. The room is your basic king bed with great TV reception and in room coffee (Starbucks).
4. November 2013
Rated 5 out of 5 by Anne47 Within easy walking distance of many Philadelphia attractions!
The staff was very friendly and helpful, the hotel was located within easy walking distance of many of Philadelphia's local attractions, and our room could not have been more comfortable! We will definitely stay here again!
21. Oktober 2013
Rated 5 out of 5 by roscoesdad Outstanding Property
The Sheraton Downtown Philadelphia is one of the most outstanding properties not only in Philadelphia but in the entire USA. From the warm greeting by hotel staff to the food fare both for dinner and breakfast, this hotel meets all guests needs. The rooms are spotless, the housekeeping staff diligent in their responsibilities and the appointments in the guest rooms made the room inviting and comfortable. The Club Lounge is clean and the food selection in both morning and evening caters to all culinary tastes. This property is unparalleled in hospitality.
20. Oktober 2013
Rated 5 out of 5 by Babs703 Is there anything that isn't good?
Everyone and everything is marvelous at this Sheraton.
9. Oktober 2013
Rated 5 out of 5 by Steve5857 Overall great hotel . Just needs some tweeks!
The stay was very enjoyable. 75% of the staff went out of their way to help make the stay 5 star. There was a lounge chair missing in our room that we requested and never delivered. The interenet was 2nd class. The restaurants, maid service and lounge staff were exceptional. The bed very comfortable and room well appointed and clean. Would stay there again.
9. Oktober 2013
Rated 5 out of 5 by greg1951 Hotel has great employees
From check in to check out all employees that I had interactions with were great. The room workers were very courteous and attentive to any questions or needs I had.
The pool was very warm(hot), however as soon as I brought it to a staff member's attention it was corrected.
I will also add that the staff of SPG advise me of a promotion that greatly added to this being
7. Oktober 2013
Rated 5 out of 5 by Boomalaka easy check in and they are so friendly at the front desk
I go just to have Ed as my waiter!
7. Oktober 2013
Rated 5 out of 5 by CFM56 cab assistance
The cab driver that the Sheraton staff assisted me with was nice but once we got to the airport she had no way to take a credit card, had no receipt to provide which was a problem. Hotel staff should only use qualified legitimate transport services.
6. Oktober 2013
Rated 5 out of 5 by Eddie49 Good, but . . .
the thermostat didn't work in my room, so it was a little chilly.
23. September 2013
Rated 5 out of 5 by chip92057 Everything was perfect
From the bellman to the front desk to the bartender, everyone at this hotel were top notch professionals who went out of their way to ensure our group was taken care of. Great job!
17. September 2013
Rated 5 out of 5 by Julia68 sheraton downtown philadelphia
So convenient to the start and finished lines of the Rock n Roll Half Marathon.
16. September 2013
Rated 5 out of 5 by Trisha6 Great staff, one concern
Every person we came into contact with was extremely helpful and pleasant. Our one major concern was that we had 5 rooms for a group of people running a race for a children's charity and the special needs children themselves were participating. When making the reservations I had been very clear that we would need late check out to ensure the safety of the kids. When we checked in only 2 of the rooms were allotted late check out, and while that was a nice accommodation for those two rooms it was a hardship for the other three. There was a big block of rooms for runners and in the last 8 years we have stayed at a different hotel for this race and the late check out was always guaranteed for that entire block. It was a real problem for us, and I am not sure we could stay at this hotel again for this event if they cannot adjust this policy. I know the hotel was full bc of the race, but we also know it would not be full the next day so there was plenty of time to make the turnover of the rooms with the right staffing plan ahead of time. With such a well trained staff, and nice property it was a real shame to have this problem.
16. September 2013