Rated 4 out of 5 by Root33 Close to venues, food and entertainment
Stayed overnight as we attended Maple Leafs hockey game. Good quality eating establishments and shopping in close proximity.
October 27, 2014
Rated 4 out of 5 by Ix10 IT is a good place for Conferences
IT is a nice place, well located and with good bedrooms. IT would be nice to have free internet in the bedrooms
The view from my room was espectacular.... I enjoyed IT very much
October 26, 2014
Rated 5 out of 5 by VaMatt Great Time
We had a great time in Toronto and our stay at the Sheraton Center was the key to this. Everyone was friendly and accommodating.
October 15, 2014
Rated 5 out of 5 by hazel21 review
hotel very good close to everything.staff very good.the doorman very very good he really looked after me early mornings when going out for ciggerette. would reccomment the hotel
October 26, 2014
Rated 2 out of 5 by ProfessorNurse Club Privileges not worth the money
Attended a conference here and decided to upgrade to the Club floor. Was put in a room right next to the elevator and did not sleep the first night due to the sound of the elevator. Requested a move to a new room but it was not available for the second night. On the third day, my colleague sat on her bed and it collapsed and we were moved to another room that did not have all the amenities of the first room and had a loose toilet seat that was never fixed during our stay. We left a note for housekeeping about it and there was a reply on the note, saying "sorry" but no one was sent to fix it. The biggest disappointment was the Club Lounge which only supplied a minimalist breakfast and very disappointing appetizers (frozen Costco ones and blocks of average cheeses). The selection of wines were poor and outrageously priced - $17 for a glass of Oyster Bay pinto grigio (a terrible wine). I would not recommend for anyone to spend the extra for Club privileges as they simply are not worth it. The staff here tried to be responsive and helpful but the hotel itself is in need of updating and I'd recommend they consult a skilled food and beverage manager.
October 25, 2014
Rated 4 out of 5 by Kikipo Reliable
Members of our professional association stay here each year for our annual conference. Service is always prompt, courteous and very professional. Our needs are always met; the room is nice, view amazing, and beds are so comfy. I love being right in the heart of downtown, so close to amazing restaurants, shops, the ROM, the Four Seasons centre, and a metro station from which I can zip quickly to other parts of the city.
October 21, 2014
Rated 5 out of 5 by Jimtraveller A great stay (May 19th)
This is one of the top choices of hotels where I stay in Toronto.
The dedicated check-in and check-out counters for Gold and Platinum member guests are very effective in working with the most loyal customers.
We were assigned a very nice Club floor room.
Jack at front desk was very professional, effective and welcoming.
Breakfast buffet at the Bistro on Two was great.
Club lounge is very well equipped. The staff was very courteous and welcoming.
May 23, 2012
Rated 1 out of 5 by Erik620 The worst
Hands down one of the worst experiences I have had at the Sheraton. I stay at this hotel at least twice a month on business. 1) Called room service 4x the night I got in, no answer 2) Shower was running and could not be shut off. I called the front desk and they said they would send someone, no one came then the desk called my room 5x each time asking if I was satisfied with the fix. I explained that noone came and they just kept saying they would send someone. 3) TV didn't work for the whole stay, they sent a technician, it flickered on. He said "Its the wind" then left the room with no explanation. Really this is unacceptable and a complete embarrassment to other SPG properties.
August 14, 2014
Rated 1 out of 5 by Baxter60 Always something going wrong.
This time I could not enter my room. Security had to be called after me third key change and they had trouble too.
Rooms are very old and in disrepair.
October 22, 2014
Rated 2 out of 5 by Jimtraveller Inconsistent treatment for ALL Platinum guests
In my humble opinion and my first hand observation, welcoming and upgrades for Platinum guests are very inconsistent, questionable.
I arrived at hotel well passing 3pm the check in time, and the front desk person could not find me a club floor King bed room, which I booked. Instead I was given 3110 near the floor exit stair case, and I was privileged to door slamming sound all night long.
And yet, another gold/plat guest was given a suite, I knew this since we were next to each other in the "preferred" check in line.
Please be consistent on your treatment to your most loyal customers.
June 28, 2012
Rated 1 out of 5 by Fran99 Won't be back anytime soon!
I have stayed at the Sheraton Centre in Toronto a number of times in the past and had a very pleasant experience. Not this time. The first room I was given had stains all over the carpeting and the wallpaper was stained as well. I requested to be moved to another room. However, the "better" room was almost as bad, including what appeared to be singed wallpaper and a vent that was missing the grill and had paper taped over it. Even the corridors on the guest floors had a tired, "run-down" look to them.
I complained a second time and was told that the hotel would be undergoing renovations in November. I stated that this wasn't very helpful since I was staying there in September. As a Starwood Preferred member, I felt that at a minimum I should have been offered Starwood points or something to acknowledge the fact that I was paying for a room that was well below what I understood to be the standard for the Sheraton brand. The hotel was full, so I was also paying north of $300 per night for this unpleasant experience. It won't happen again.
September 13, 2014
Rated 5 out of 5 by pudik1 This hotel is conveniently located.
The staff was very helpful and went out of
their way to provide information and answer
questions. I enjoyed my stay for the following reasons Very good location and
the facilities met my requirements. I had
a good quality of sleep
October 19, 2014
Rated 3 out of 5 by Lottie11 Great location - needs updating
Great staff, food good, bedrooms [in Richmond Tower] dark and dated, and design issues with air-conditioning - badly need the promised renovations. No minibar or fridge, Ideal position for all Downtown shops, attractions and trips. Seems to focus on meetings and conventions rather than tourists.
October 18, 2014
Rated 2 out of 5 by JLJ14 Room very dated, next time I'll stay somewhere else
I was attending a conference, booked this hotel at a discounted rate.
I was dissappointed with my overall experience. First, after checking in, my room key did not work, so I returned to front desk. They escorted me up with a new key, which also didn't work, so the third time was the charm.
Next, the room was very dated, furniture worn, and bathroom needed further scrubbing, bed very UNCOMFRTABLE. I sill NOT be staying athe Sheraton Again.
October 16, 2014
Rated 5 out of 5 by brycats Central location is tops!
Excellent view of CN tower and points south including a lake view, too. Comfortable cosy room, attentive housekeeping, room service quick and good, front desk staff (I must mention Crystal, who shines in her customer service), BnB nicely done, food served excellent (servers pretty friendly like Ryan), great central location, ease of walking underground to Eaton Centre and pathway. Truly the heart of the city. We love this hotel, always have, and spending it on a special 30th anniversary for my husband and I was ideal!
October 14, 2014
Rated 3 out of 5 by Fox2014 Review for Oct 15 to 16
When you tell a guest that someone will be right up to address their concern 3 times and no one comes to address their request, it sends a message that do not care. Don't make committments that you can not meet to just to make someone happy. Tell the truth and set accurate expecations. Extra points on my membership account don't help either.
October 17, 2014
Rated 4 out of 5 by Negotiator1951 convenience
Great location for access in all weather to downtown via PATH etc...
October 18, 2014
Rated 4 out of 5 by Tobykins Ms
I enjoyed the convenience of location of hotel but rooms do require some renovation, carpets worn, drapes wrinkled.
October 15, 2014
Rated 3 out of 5 by Flipper2919 Great Location
Stayed at the Sherton Centre last weekend. You can not beat the location of this property. It is within walking distance to most downtown venues. Pool was closed for maintenance. We did notice several homeless people hanging around the hotel. After parking, we were greeted by a homeless person sleeping in the underground entrance to the hotel. On Sunday morning, we took the kids skating at Nathan Phillips Square. Coming back, we used the washrooms on the Concourse Level only to find 2 people sleeping inside. It scared my kids.
December 21, 2011
Rated 4 out of 5 by Jimtraveller Another great stay at Sheraton Centre Toronto Hotel
Stay at the hotel for business reason from April 27 to May 3. I got a king-bedroom on the club floor, away from the elevators which were great, spacious and quiet.
The club lounge was under renovation, and we were assigned to the opposite side of the floor, which has a smaller room from the original space. The food was abundant and staff were good.
The location is very convenient, and between two TTC subway stops, which are all within 2-5 minutes walk.
May 18, 2014
Rated 5 out of 5 by EDW915 Great hotel – only problem our room was cold.
We had a great stay in your beautiful hotel. Enjoyed every part of it except for one thing. Our handicapped room was cold Saturday evening. We contacted the desk and after a long wait a small space heater arrived at our room. It was really too small to do much good so we bundled up and went to bed. But all in all a great stay.
October 13, 2014
Rated 4 out of 5 by Jimtraveller Great staff and services
I arrived early and the hotel was able to accomodate me with an early check in which was great for me to have an early start of the day.
The room was comfortable.
The club lounge food was a bit less than I remembered from my previous stays, for example, the evening snacks were much less in selections.
February 12, 2013
Rated 3 out of 5 by BTT2014 Second, but last time staying here!
First of all, I will say that this hotel was recommended to us in 2013. We booked 10 rooms one year in advance in order to accommodate our wedding party on the night of our wedding. (oct 4, 2014)
Staff were reasonably responsive to the inquiries we had prior to our multiple nights stay; however the real reason for this review was the experience we had on the day of our wedding -- and the issues that resulted after check out.
Of the 3 rooms that were solely under my family's name, 2 had defective hotel cards. You need the hotel room key to operate the elevator, and 4 cards (2 sets of 2) did not work. No problem, we had hem replaced.
Upon getting back to the hotel after our wedding, around 3:30 in the morning, we realized that our premium suite room key was not working in the elevator. After explaining to the lady at front desk, I was told the key should work and that I 'just need to try it a few times.' She then proceeded to come to the elevator to test the card. Sure enough, after 10 tries, it worked. I asked to get a new card because I had zero confidence in the one we used, but she recommended to go try it in the room first. Okay then.
After trying both keys (and both not working, go figure!) I called down to ask someone to come help as we were not able to use our keys. I called down again after 6 minutes and no sign of staff, and was told they were on their way. 3 minutes later, finally someone arrived, but they were extremely rude and did not apologize for the delay or faulty cards.
Second issue was after we checked out. We found that our visa was charged over $1300 for one nights stay at the hotel. I knew it was inaccurate and proceeded to call back to rectify.
All this being said, we initially made it very clear to the front desk staff that we had two nights at the hotel for this particular room, but that we were paying one night on a different credit card. (Cards already on file) Front desk assured us that we would be able to charge separate rooms with different credit cards for payment, however we were not only charged for 2 nights on our one credit card, but also for 2 vehicles @ 2 nights EACH for parking.
After multiple emails and phone calls to try and get an answer on why we were overcharged, I finally managed to have someone in accounting help us rectify the situation. Jeanette Colete was very helpful and professional in assisting us to reverse the incorrect charges, but after countless phone calls and emails to their staff, Jeanette's good intentions have not changed my terrible second (and last) experience with this hotel.
All this on our perfect wedding day, which was a bit disappointing to say the least! Front staff need to improve their customer service - or maybe just the ones who 'helped' us that morning.
October 14, 2014
Rated 4 out of 5 by GFree10 Location But No Extras
Great location for meetings and conferences. Accessibility to other shops and business is great. Needed a fridge due to a special diet. Did not happen. Did not receive updates on waiting list. Disappointing. Rooms were very clean. Friendly housekeeping staff. Helpful front desk staff along with bell services/luggage.
October 10, 2014
Rated 5 out of 5 by TI2832 First Time
Great Hotel, great room good people,
I will stay again.
October 11, 2014
Rated 3 out of 5 by mmcj Large Hotel vs. Small Tea Bag
I had requested some additional in room tea bag ( Tazo brand tea bag with wild orange flavor which Sherarton Hotel provide in guest room free ) with front desk and was informed someone will deliver to my room soon. Nobody show up more than a hour then I called guest services told her my request with front desk about a hour ago, She informed me she will deliver to my room in a short time. There was still no one deliver that tea bag to my room after 30 minutes waiting then I called the guest services again and talked to a service clerk on duty asking for the same type tea bag. He apologized for the delay and delivered the tea bag to my room within about 5 minutes then I found out what I got was wrong tea after he left ( Same brand name but different type of tea ). After few minutes, he did call me back to make sure I did receive the tea but he informed me that the tea I asked for will be charged extra when I informed him I got the wrong tea. He should tell me the tea I asking for will be charged extra since beginning and the other girl and front desk should tell me the same thing not after almost two hours waiting. These free tea bags provided in the room are all same brand name just with different flavor and the housekeeper refilled wild orange tea in first two days I stayed here. I do not know why it cost extra to the guest when the hotel charge almost 200 per night.
October 10, 2014
Rated 1 out of 5 by LionJ50 Total Disrespect For Customer Concerns
I have stayed at every major hotel chain in the world, yet have never encountered a management attitude at any single property that has ever shown such disregard and disrespect for customer concerns over improper billing. From the day I checked in until today, weeks after my return, the staff and management of this Sheraton property have failed their responsibility to AT THE VERY LEAST take the time to listen and investigate a legitimate billing issue that cost me $339 that should not have been paid. In the grand scheme of your global reputation, if $339 is worth losing a customer for life, then you will not only lose all of my future business but that of every person I know.
July 23, 2014
Rated 3 out of 5 by veryunhappy2014 flies in bathroom
There were tens of flies in bathroom. Also, plumbing issue with tub. Food from room service was without flavor and staff unhelpful (perhaps she didn't intentionally lie). Overall, hotel overpriced and well below expectations.
October 7, 2014
Rated 3 out of 5 by JenT32 location, location, location
Was recently at this hotel for a 5 night stay during a National conference with delegates of across Canada (1000 of us). The hotel location was very good as were the conference facilities. The rooms were not fantastic though, the AC never worked properly even after we asked for it to be serviced. As well the bathroom counter space was not good at all. No mini bar or fridge wasn't helpful (and to spend 20.00 per day is crazy for this). The biggest complaint that I have is the wifi fee's -in this day and age, I have not been to a hotel that charges for wifi in years. You can get free wifi everywhere, from starbucks to macdonalds and at the hotel rates we are paying, it is crazy that we had to pay this amount. It is a standardized feature as far as I am concerned. I am a starwood preferred guest as well and still had to pay for it. really unacceptable I think.
October 4, 2014
Rated 3 out of 5 by travellertime Who still charges for WiFi?
In this day and age where WiFi is free in every Canadian airport, I was shocked to find they still charge for WiFi in this hotel. I travel quite a bit, mostly in the U.S., and I haven't had to pay for WiFi for years. Come on Sheraton join this century.
February 21, 2012