Rated 5 out of 5 by RonD1212 Staff
The hotel was clean and maid service was
Very good. The restaurant's food menu's
was very limited and the food was average.
The elevator's where constantly broken
and was hard to get to your room at times.
October 14, 2014
Rated 5 out of 5 by BTTK Nice Hotel in Downtown Area
The hotel fit in the district we were wanting to stay in. We were pleased with our room and the covered parking. No problems, Everyone was very helpful. We did not use any of the restaurants but looked very popular. In spite of the hotel appearing very busy, our room was quiet throughout the night.
October 14, 2014
Rated 4 out of 5 by SoonersWin Ariana Grande
We didn't have 99 problems, but there was one. Housekeeping came and woke us up at 4:18 AM asking if we had ordered a fan. Wrong room. Actually there were two issues. The shower water was scalding hot or freezing - didn't seem to be anything in between.
October 13, 2014
Rated 2 out of 5 by CarylAnn14 Customer Service
Unfortunately, I was very disappointed in the service on day of check-in. My room was not ready until I expressed concern after waiting for 2.5 hours, while others were assigned rooms! My TV did not work on day 1- no one responded to service request. No one responded on day 2 to request #2. Finally, on day 3, service arrived after 3rd request! Poor instructions re: internet access process in room (it was free, but you had to re-register each day, and it looked like you were being charged, but in actuality, you were not).
My appreciations: The dinner reservations the concierge made at YO Ranch for our group were wonderful! I highly recommend using them if you do not know the city! The Starbucks lobby table (available in the AM) allowed me hot water for my AM tea at no charge (cudo's!). Sheraton needs to remember not everyone is coffee drinker. The "coffee-makers" in the rooms are obviously set up for coffee! A tea drinker would not want to brew hot water through it!
Thank you for this opportunity to provide an honest review
October 11, 2014
Rated 5 out of 5 by Sheriann A great place to stay
This hotel is comfortable, has many things to offer, restuarants, a Sports Bar, gift shop, superior service. The rooms are immaculate. The hotel is centrally located close to good food and shopping, and public transportation is only a block away.
October 10, 2014
Rated 3 out of 5 by Badfoot2 Lack of preparedness
Rooms were not ready for the multitude of people until after 5:00. Unacceptable for Conventions.
October 10, 2014
Rated 2 out of 5 by WilliamSFT Frontdesk Staff needs improvement
Wonderful hotel in a great location! The facilities are first class all the way. I've stayed at this hotel many times in the past with little trouble however, my last two stays have been full of issues arising at the front desk. Recently visit has had issues with check-in and billing. Both times it was finally corrected but not without wasting my time and having to demand help in making things right. Mistakes made at check-in by the staff led to my room going uncleaned for 3 days and multiple issues with keys and billing.
October 3, 2014
Rated 4 out of 5 by AlEGator44 Very Nice Hotel
No issues, Work Out Room was great. Staff always helpfull Room was clean and ready every day. Very Happy and a big upgrade from my previous stays in Dallas with South West Airlines
October 7, 2014
Rated 5 out of 5 by MickeyMama It's downtown
Very nice but tower elevator seems a bit old and choppy
October 7, 2014
Rated 2 out of 5 by Peg77 Executive Suite is not worth the cost
The "Executive Suite" was a disappointment and not worth the extra cost. The living area was windowless, dark, and had worn furniture. I spent the entire time in the bed area and did not use the living area.
The hotel is in a great location, on the DART line. Perfect for local exploring.
October 6, 2014
Rated 5 out of 5 by BrainTumorDoctor Comfortable meeting hotel
I stayed at the Sheraton in Dallas for 2 nights while at a meeting, held in the attached meeting center. Check-in as an SPG member was quick and accurate, and my room was comfortable and clean. Mostly I ate what was provided at the meeting or ate out; I did have lunch at the lobby restaurant and it was bland and disappointingl. My only other complaint was the price of a tiny tube of toothpaste in the gift shop, which was excessive but I forgot to replenish my supply in my TSA-compatible container. The staff was all courteous and very helpful when people were trying to find meeting rooms without a map.
September 27, 2014
Rated 5 out of 5 by Elcarne pres
excellent stay - very nice
October 3, 2014
Rated 5 out of 5 by 7801 Amazing Hotel / Location
The hotel was amazing from the design and the location to the people who work at it. Went to several locations most of which were within walking distance. The staff took care of all the question and problems without a second thought. I will be back !
October 1, 2014
Rated 3 out of 5 by Runner52 Business hotel
I was here for 3 nights for a conference. Because of dietary needs, I reserved a mini-fridge when I booked, I checked-in after 11 PM and found no fridge. The front-desk told me that none were available and that just because I reserved one didn't mean they would have one for me. The following day, it ultimately took a call to corporate headquarters before a mini-fridge was located and brought to my room.
For runners, the hotel is just over 1 mile from the Katy trail. There are lots of nearby restaurants but little in the way of downtown groceries other than a nearby CV S and 7-11.
September 23, 2014
Rated 1 out of 5 by CAB52 Soiled Pillows and Matress
Although this hotel has a lot going for it, there is never an excuse for a hotel to use any thing past its life expectancy to save money. The room i had was fine, but the linens looked off color and worn, so when I pulled back the pillow cases, I found that every single pillow was full of yellow and brown stains covering the entire surface. It was absolutely revolting. I then pulled back the sheets and found a stained matress pad, matress with remnants of hair. It was by all accounts the worst hotel experience i have ever had!
September 25, 2014
Rated 5 out of 5 by JAHR Impressive Facility
This hotel/conference center is huge with multiple meeting rooms of all sizes on several levels;...well able to accommodate the international group meeting which I attended. Because of its size, I had trouble finding where I was going, and no diagram of the center was provided in the hotel room, nor was one available at the Concierge. My room and view were gorgeous. The room was very cold, and despite setting the thermostat on 85 and turning the A/C and fan to Off, the system would not stop blowing cold air. Arriving late in the evening, I wanted to order from Room Service, but no menu was available in the room, so I went without. Despite these issues, I would recommend this hotel to anyone who needs a large conference center.
September 22, 2014
Rated 3 out of 5 by DB1956 Sheraton Dallas
For $200 per night this hotel is just a bit above Motel 6. I was not impressed by anything. The towels were dirty. The large makeup mirror was broken. The TV channel selection was minimal.
September 29, 2014
Rated 3 out of 5 by sexyrae613 High School Teacher
Just like last year there was a problem with my card being accepted for some reason the lady kept telling me my card was denied and I kept telling her that wasn't possible but kept loudly telling me it was denied made me pay cash got upstairs to my room and chkd my bank account and it had posted when I called and talked to a manager she assured me that it was posted and I was ok and that sometimes if the bank notices a charge they aren't sure of they hold on to it and your machines read it as denied instead of error. Was very embarrassing and caused me to miss half of my class just like last year when I stayed there too. Horrible experience
September 9, 2014
Rated 2 out of 5 by guye926 Worst Hotel Stay in a Long Time
Upon entering room 2339 immediately hit with a "sewage gas" type smell. Alerted front desk/engineering who came while I was at dinner and must have sprayed some industrial strength type deodorizer. When I got back to the room after midnight, the deodorizer smell was overwhelming. Tried to sleep through it but It was stinging my eyes and I could actually taste it! Needless to say, didn't get much sleep. Called front desk immediately in a.m. to tell them the room now smelled like Sewage AND Deodorizer. They did move me to a different room for my second night, but overall not a good experience and not very concerned/accomodating, especially for a SPG member.
September 11, 2014
Rated 2 out of 5 by Sallydisappointed Disappointed with my stay
The air conditioning in my room North tower was not working. My room had to be about 80 degrees or better. It was so hot I could not rest comfortable.
Then I am doubled charged for room services. You should check your bills more carefully. I hope this is taken care of quickly or will be extremely disappointed and will write a review on hotels.com review.
We had a meeting in the Dallas Ballroom 2 mornings and 7am. The doors were locked and anyone crossing via the street was locked out and I as meeting coordinator received multiple complaints about this. This room was so cold - I also heard multiple complaints about that too.
Zach the audio person was fabulous and was available when need.
I was looking forward to a better stay from a Sheraton hotel.
Sincerely, Sally Muehle
September 20, 2014
Rated 4 out of 5 by PamC08 Good overall but room for improvement
On a recently 3 night stay, I was originally placed in South Tower which is tired and dated but was moved to the renovated North Tower promptly upon request. The gym was awesome.
Room was clean but HOT! I chose the green option to recieve 500 points per night in lieu of maid service. I think going green also means no cool air. A fan was brought to my room but by the last night, I had had it and called the front desk in which maintenance was sent and allowed cool air to flow from vent. It would have been nice if that had been offered the first night.
January 15, 2012
Rated 3 out of 5 by JessV Dissapointed
I expected much more from the price of the room and the Sheraton name but I was let down.
September 24, 2014
Rated 2 out of 5 by DisappointedGuest Extremely Rude Guest Service
I arrived for the Dallas Margarita Society Charity Ball held on Nov. 19, 2011, which I attend yearly, and was extremely disappointed by the Guest Service Representative during check in. Considering the unavoidable long wait in line, to be greeted with a condescending tone, smug countenance and irritable demeanor is unacceptable. I obtained an Executive Suite (which is not provided with one King bed). The room was dated and although I expected a delay in room service (given the mass attendance of the ball), I requested a wine bottle opener (corkscrew) around 5 p.m. and after several additional follow-up phone calls making the same request, I received a useless beer bottle opener around 2 a.m. I travel and frequent hotels quite often; my suggestions … go to a different establishment where they value their guests.
November 28, 2011
Rated 5 out of 5 by NLee Very Pleasant Stay
Thank you for providing the first-class experience staying in this Sheraton Hotel. I am very expressed with the well-training staff and quality facilities at this hotel.
The food is also great at this hotel restaurant called Restaurant Table.
July 29, 2014
Rated 4 out of 5 by monti6 Room
There were a few hairs in the shower and the curtain smelled like mildew.
September 21, 2014
Rated 5 out of 5 by OSSO I liked this hotel
The downtown location is great. Only a short walk to historical and modern attractions. Plenty of entertainment nearby. Very satisfied with my stay, and would recommend to others.
September 18, 2014
Rated 5 out of 5 by runnerinheels awesome gym!
This hotel has the nicest fitness facility I have ever seen if you want a real strength workout! There were all types of machines, weights, and equipment, plus foam rollers and other stretching aids. It was clean and there were agood number of treadmills, bikes, etc. I would stay here again just for the gym!
Only complaint was that the conference rooms were BEYOND freezing! People were covered in blankets and even that wasn't enough.
August 14, 2014
Rated 5 out of 5 by SWAPIT Great hotel
I stayed at the Sheraton for 6 days and my stay was great. The room was comfortable, great beds and pillows! The cleanliness of the hotel was great! The only thing that needs improvement is the restaurant needs more help. The food was slow to come out and it was cold when we got it, but the sweet potato fries were excellent!!
July 5, 2014
Rated 1 out of 5 by ConcernedPatron Hmmm... Erroneous charges
Had two rooms at the Sheraton Downtown Dallas the last weekend of June 2014. The rooms were fine. Paid for everything in CASH because of things like this -------> First, I went to checkout on Sunday and they tried to charge us $70 more than the rate we had agreed upon for the second room. The clerk went and spoke to her manager behind closed doors and got the mistake 'resolved' (just a mix-up on their end they stated). That Monday I received an email from the Sheraton saying thank you and to please come again. Then, we check our bank statement and we have an erroneous $300 charge to our credit card with no explanation. Sheraton what is the deal?? This is getting ridiculous.
July 2, 2014
Rated 2 out of 5 by SB14 unorginized hotel with bad food
I arrived for business meeting at about 2PM, stuff informed me that I have to stay in line for hotel registration for 45min to an hour. After I finally got to the counter, I was told that there are no rooms ready, and I have to come later. Finally, I got the room at about 4.20PM. This was single room and at about 6PM, another person arrived to the same room. She went to sort out the situation, and at about 8PM hotel person came to get her stuff to another room. However, at about 9PM I receive a call that I also had to move. I was moved at 9.30PM. All this ordeal after being on a road since 6AM and having business meetings started at 3pm. In addition, I had to go without lunch, since hotel have only 1 restaurant and waiting in line was also for about 45 min. After I actually waited, I was told that waiting for food at the table is going to be another 45min. I simply couldn't afford to spend that amount of time being at the conference and required to attend meetings. Going outside for food was not an option, as that was 100 degree that day.
Regarding the room: the bath tub looked worn out and was not properly draining .
September 15, 2014