Rated 4 out of 5 by JMIPEL Courteous Staff....Cozy Rooms
We stay at the Sheraton for both our yearly Christmas function and for night prior to airline travel. It consistently exceeds our needs both in terms of service and cleanliness.
December 4, 2013
Rated 5 out of 5 by Stewart8 Home away from home
I am a frequent traveller and go to Toronto at least a few times a month, and no matter where my meetings take me, I will always stay at this Sheraton. It isn't the newest hotel in the bunch, but by far it is the best!! The big differentiating point for this hotel is their incredible team. From the Reservation Manager Joseph who always accomodates my last minute request to the lovely and taleneted Annissa who always greets me with a hug and a smile at the front desk, to the countless support team like Orlando in the Executive Lounge and the entire Guest and Room Service Team, and you can't forget George and Andrew and the rest of the team at Olio, the restaurant in the hotel. They are all incredible and make me feel like I am always at home. No request is to big for this incredible team that make staying at this Hotel my favorite Country wide.
November 28, 2013
Rated 4 out of 5 by Pulkit Comfortable stay
Nice executive lounge, friendly staff!
November 26, 2013
Rated 5 out of 5 by EcoCar2 Exceptional Service
I am always very pleased with my visit to this hotel. The staff are exceptional and are always very pleasant. The check in was quick and my visit to the lounge was excellent. Andrea and Orlando did an awesome job as host. They greeted guest with a smile and always asked if there was anything else they could do. These are model employees for SPG.
November 23, 2013
Rated 5 out of 5 by RBS53 My Stays
your staff at this hotel are excellent. from Anisia and Ann on the front desk, Michael the concierge and the gentleman in the club lounge, they always make the stay pleasant.
November 6, 2013
Rated 4 out of 5 by bingo Enjoy Club Room
I enjoy staying at your hotel, Sheraton Toronto, the room is nice and I feel very comfortable in the room and with the facilities. The club room is nice to utilize. The morning attendant in the club room is excellent. He is very friendly and helpful. Twice now I have found the evening attendant to either be non existant or "hiding" in back room. In the evening I typically like to have a beer but couldnt find the attendant.
October 29, 2013
Rated 4 out of 5 by Wayne23 Very quiet. Exceptionally clean.
Have stayed here several times before. Very friendly staff. Was impressed by the courtesy and welcome of hosts in the club lounge. Hotel was full yet room was very quiet (except for the planes which is to be expected and it's a fun distraction). Because hotel was full all accessible parking spots were taken. Perhaps hotel can offer complimentary valet in cases like that....had to use cane to walk a somewhat long distnce from car to hotel.
April 9, 2012
Rated 2 out of 5 by SarahE47 Needs Improvement
I was a bit disgusted with the restaurant which had a small crawling bug beside my seat. The holiday appointed bartender had me go up to him 3 times to ask him to take my order, accept payment for my order & to take my co-workers order. The rooms don't have a fridge which I think is a MUST for every hotel. The windows in the hallway have dead bugs around them. Gross! This hotel needs a serious deep deep clean especially when it has such a large conference space & business people visiting.
October 16, 2013