Sheraton New Orleans Hotel

  • 500 Canal Street
  • Nova Orleans,
  • Louisiana
  • 70130
  • Estados Unidos
  • Mapa

Quartos e tarifas

Fechar

Crianças por quarto

Esta informação nos permite identificar os quartos que acomodarão melhor o seu grupo e nos preparar para sua chegada.

Consulte os termos e detalhes do quarto para obter informações sobre encargos por cama dobrável e/ou pessoa extra.

Age Requirement Policy

Guests must be 18 years or older with valid identification to reserve and check into a room.

Rated 3.8 out of 5 by 644 reviewers.
Rated 5 out of 5 by AWESOME This hotel was excellent...the staff was available, friendly and very responsive. The valet parking setup was terrific. Very easy to drop off car and never had to wait long for them to deliver vehicle. Excellent location! August 16, 2014
Rated 5 out of 5 by This hotel is great If you are looking for a place in central new orleans, where you have amazing views, and great comfort, go to the Sheraton and you won't be disappointed! August 16, 2014
Rated 5 out of 5 by Enjoyed my stay I enjoyed my stay. Received $5.00 coupon for skipping daily room cleaning. August 4, 2014
Rated 5 out of 5 by great place to stay! everything was great! location is great! workers are great! August 4, 2014
Rated 1 out of 5 by Horrible This hotel was so bad that it makes me consider never staying at a Sheraton again. Overall service was slow. There was no sense of urgency. Why was the business center close all weekend. There was no advance notice about construction. I understand that construction has to take place but at other hotels I've stayed at provide notification and apologize for any inconvenience. Took almost 30 minutes for an order scrambled eggs. In the fitness center, supplies went missing during the weekend and magically reappear on Tuesday. Hmm??? Check out was horrible. Only two agents for a LONG line of customers. I will never stay at this hotel again. July 20, 2014
Rated 4 out of 5 by Everything was great but the room We loved everything about our visit but the room. The room itself was fine but Air conditioning was not. Our air was set on 65 when we arrived but the room was very muggy. We stayed 3 nights and every night was the same. The room never cooled off to good temp until the next morning. I know most people would have asked to switch rooms but my wife has very high anxiety and switching rooms would be more stressful on her than sleeping in a warm room. Other than the Air issue our stay was great. August 11, 2014
Rated 5 out of 5 by Enjoyed my stay I really enjoyed my stay at this hotel. The staff was very attentive, knowledgeable, and made me feel as if I was important. I would definitely stay here again. The food was good, the drinks were tasty, the bed was extremely comfortable, and the room was clean with a nice view of the MS River. July 31, 2014
Rated 1 out of 5 by The Sheraton New Orleans is a horrible Representation of the SPG brand My overall experience working with the Sheraton New Orleans has been extremely underwhelming and causes me to question future partonage of Sheraton hotels worldwide. The customer service provided to me by Sheraton hotel representatives before, during, and after my stay has been both appalling and disgraceful. Even after getting the corporate office involved in the resolution process, my issue remains unresolved by the hotel. Sadly, I have had to move forward in pursuing resolution of my issue through external resources since the Sheraton New Orleans has proven itself unwilling to respond to my inquires submitted verbally and in writing verbal to resolve the issue directly. The customer service provided has completely marred my impression of the Sheraton franchise. July 25, 2014
Rated 5 out of 5 by Very nice property Shower leaked (Rm. 1518) Could use some shelves in bathroom for cosmetics etc. $40 for a sandwich lunch was a bit much. Staff excellent, especially the Tour/Information staff. July 29, 2014
Rated 5 out of 5 by This hotel has great rooms. I really enjoyed my stay. I was there for a conference and the facilities were excellent. It was easy to navigate to the different areas and all the staff I dealt with was very helpful. Lastly, the food that was served at the meals was very good. August 11, 2014
Rated 4 out of 5 by John Review The pool environment needs to be more closely monitored. There was lots of drinking and bad language at the pool and my 8 year old daugher and wife had to leave because it got so bad. i was dissapointed that there were no Sheraton staff to monitor this area. August 11, 2014
Rated 5 out of 5 by Best bed and pillows. The staff was warm and always nice. Every morning I woke up refreshed after a great night sleep on the great beds. July 29, 2014
Rated 4 out of 5 by Double Beds? Really? A lovely hotel in a great location. I was shocked to see double beds in a room at such a fancy hotel. I think with all the money they make they could surely upgrade to queen beds for heaven's sake! I was very disappointed with the $42.50 a night charge for parking. There is no safe place to park so you have no choice but to pay it. My sister and my 2 kids under 12 ate breakfast in the hotel and it was 79 dollars for 2 coffees and 4 breakfasts' with no extra anything...that is utterly ridiculous!! August 7, 2014
Rated 5 out of 5 by What a great hotel Everyone was so wonderful and the renovation looks amazing! August 11, 2014
Rated 5 out of 5 by International Groups It is always such a pleasure to stay at this hotel as the staff always make sure the guests are well taken care of. The location of this hotel is simply The Best. The food is delicious and very well presented, the rooms and the view cannot be beat. I look forward to staying at this hotel whenever my tours are in New Orleans. Thank you all for making the tour passengers feel so welcome. August 9, 2014
Rated 5 out of 5 by Best staff A hotel with comfortable beds and a safe environment is expected when staying at a hotel of this caliber. The random things such as the staff who clean the rooms and such can make or break a stay. Not once did I have to call down for extra towels, coffee, cups or anything. The lady who cleaned our room was so kind, friendly and attentive to keeping the rooms nice and restocked I thought my mother had come back to life and was working at this hotel. It couldn't have been better. I wasn't so keen on the new elevator functions; enter your floor on the panel outside and wait for the car it said to wait for. Woe to you if you didn't catch the letter the first time. And don't try to stop a door that is closing! I'm sure they will work the bugs out of this system in time. And I do wish hotels were not doing away with bathroom fans! August 8, 2014
Rated 1 out of 5 by not up to standard, worst exerience ever this was one of the worst Sheraton experiences I ever had. No platinium recoginition, bad room location (elevator noise), unusable internet (serviced from somewhere in Texas!), ... not to recomment. July 26, 2014
Rated 4 out of 5 by Great location to stay in. This hotel was very nice and clean. Was located next Bourbon street. Hotel staff was very helpful. We rented two rooms and both were very nice and roomy. We did not get to use the pool, but it seemed very nice. August 9, 2014
Rated 1 out of 5 by Stay I was at your hotel from the July 9th until the 19th. I was very disppoited in the service and the fact that they were working on the hotel all the time we were there was awful. We got wakened in the night with drills. I ran a room and the trash was not picked up for 2 days we called 5 times and finally took a picture and took it downstairs to show the front desk and it still took another 1/2 hour for anyone to come. One day I had not water at all in my room and I had no cold water the whole time I was there. They over charged me for parking and I had to bring that to their attention. I will say the bell staff was good. But that is about it. There is alot that needs to be improved and I hope for you it happens fast. I was on vacation and I feel it was not a vacation. July 20, 2014
Rated 3 out of 5 by Hotel nice, some staff issues The hotel was nice and adequate for our accommodations. However, the security bar lock on our door was not screwed in tightly, so we asked Housekeeping if they had a screwdriver we could use to repair it. The lead housekeeper on the floor at the time was very short with us, telling us that it was not a housekeeping issue. We called guest services to ask for assistance, and they said someone would be up directly to repair it, but no one ever came that night or over the next 2 days to do so. When we were ready to check out, we went downstairs for a luggage cart and was told that only staff could bring them to the rooms, and someone would come right up with one to assist us. After 30 minutes no one had arrived, so we lugged everything to the lobby on our own without the use of a cart. All personal face-to-face contact with the front desk and the valet staff, however, was wonderful. August 7, 2014
Rated 4 out of 5 by Good hotel for business meetings Nice location to set up business meetings.. On the edge of the French Quarter and centrally located. I choose this hotel when I have business clients come to town. September 18, 2013
Rated 4 out of 5 by New Orleans conference stay I would only recommend the club level as the internet, breakfast and water were enough to cover the extra cost! The rooms were clean and well kept. August 8, 2014
Rated 4 out of 5 by Issues As a Gold Member I was a little disappointed with our last stay. 1. No one was manning the “Starwood Gold/Platinum” line had to wait about ten minutes. 2. We reserved two rooms – I checked in at 400pm and my friends arrived at 5pm – their room wasn’t ready until 8pm 3. We went out for some nightlife and returned @ 2am. We sat in the loby for a while waiting for some of our group. I had to use the facilities and found out that the men’s room was locked! The woman’s room was open? I asked why and was told that they lock the bathrooms at night. Not offer a key, but told I had to go to my room to go! 4. You had I think a security guy over by the elevators. I say think because he didn’t stop anyone. Why that “guy” couldn’t be nearer to the stairs and watch bathrooms too eluded me? Just thought you’d want to know. August 5, 2014
Rated 4 out of 5 by New Orleans Hotel is centrally located for tourists. Staff is very helpful. Hotel is clean and has a fun atmosphere. But the city is a mess. Roads and streets are deplorable. General population in area very rude. Trash everywhere. Does not feel safe. Such a sad state of affairs. August 7, 2014
Rated 5 out of 5 by Good experience Room was great. Staff was very helpful. August 8, 2014
Rated 4 out of 5 by Sheraton NOLA Enjoyed the stay. Especially close to the French Quarter, Rivewalk and Harrah's casino. Could've improved the elevator wait time; unsavory types on streets near and around the hotel at night. August 7, 2014
Rated 5 out of 5 by Business Travel The hotel met our expectations and was close to the French Quarter and downtown. August 7, 2014
Rated 1 out of 5 by convention stay Hotel booked 2 conventions at same time. At booking did not specify beds were full not queen. rooms did not have luggage racks. Restaurant food was terrible and very slow--cold when we received it. Charged 4.00 for tea when she never brought it. was charged more on my card then what was on the screen when I checked out. Reception desk personnel were rude. Bartenders were great. Convention food was blah! Room was clean and confortable July 19, 2014
Rated 4 out of 5 by Hospitilty The assistance from the hotel entry door staff, front desk staff, room service to the tour desk staff was provided with such care that we will plan to stay at this same hotel when we return. August 6, 2014
Rated 3 out of 5 by Did not meet expectations The parking was $43 a day and no one would help me find self parking. Wanted ice cream on night at 7 and it is not on the menu and the gift shop was closed. How do you not have ice cream in a hotel? $5 Starbucks card offered for having the maid skip cleaning but I had to fight for the card every day. Don't offer if your not going to deliver. Small things I would not expect from this Hotel. August 4, 2014
<<prev2 3 4 5 ... 23 next>>