Sheraton Madrid Madrid Mirasierra Hotel & Spa Spa

  • Alfredo Marquerie, 43
  • Madrid,
  • 28034
  • Spagna
  • Mappa

Camere e tariffe

Chiudi

Bimbi\camera

Queste informazioni ci consentiranno di individuare le camere più appropriate per il vostro soggiorno, nonché di organizzare al meglio il vostro arrivo.

Fare riferimento ai termini e dettagli della camera per informazioni sui costi per letti a scomparsa e/o ospiti aggiuntivi.

Nota: in questo hotel gli ospiti di 12 anni o meno sono considerati bambini. Si prega di regolare il numero di adulti e bambini in base alla necessità.
Fare riferimento ai termini e dettagli della camera per informazioni sui costi per letti a scomparsa e/o ospiti aggiuntivi.

Norme sul pacchetto famiglia

I bambini di età inferiore ai 12 anni dormono gratuitamente nei letti presenti in camera con un adulto pagante. Letti a scomparsa, letti a scomparsa per bambini e culle possono essere soggetti a costi aggiuntivi.

Age Requirement Policy

Guests under the age of 18 must have a letter from their parent or guardian in order to check-in.

Rated 4.5 out of 5 by 61 reviewers.
Rated 4 out of 5 by Great staff Our stay was was very enjoyable. The staff was very friendly and helpful. We got great suggestions for day trips. We were upgraded to very nice executive suite which made our stay very comfortable. The club room offered lots of different food and good selection of alcohol. The pool area is beautiful. A very nice experience and great location to take day trips from because it's not in the middle of hectic downtown August 1, 2014
Rated 5 out of 5 by Strongly recommended! The hotel is not exactly down town (though, subway station is just at 3 min walk).  Location apart, this is a facility you can only be entusiastc of! From the vast and elegant circular shaped lobby, with it's domed roof reminding the Pantheon in Rome (included the big eye/hole at the center), to the modern yet warm furniture in the rooms. From the incredibly responsive, smiling, caring front desk, to the delicious buffet constantly served at the club lounge on the top floor (fantastic view of the "Sierra"). From the properly equipped fitness center and spa, to the full recognition I enjoyed as platinum member. No smudges whatsoever! I do look forward to the next time I'll visit Madrid and stay at Sheraton Madrid Mirasierra. October 10, 2012
Rated 5 out of 5 by One of the best SPG exec lounges in Europe Excellent staff, fantastic SPG recognition August 1, 2014
Rated 4 out of 5 by This hotel pool and spa is great We enjoyed our 4 night stay here. It is convenient to the Metro station and in a safe quiet neighborhood. July 31, 2014
Rated 2 out of 5 by Needs improvement What was good: - was contacted before the stay. I asked for a room with a view, and was given this room on my second night - room was spacious and nice What needs to be improved - food quality was poor - was the worst internet of any of the 25+ SPG properties I have stayed at - Can't believe that they charge 3 Euros to send an empty plate to my room - maybe it was just my room, but the TV remote didn't work - first hotel I been to where access to the SPA is not a part of every room rate - and the SPA was not great. very smelly and not at all refreshing.. June 17, 2014
Rated 4 out of 5 by Great place We enjoy our stay inthis hotel, personal really friendly, close to the airport and just 10 to 15 minutes in taxi to center of madrid. Food in the hotel was really good. So bad that we stay just for one day because we passing by, but it was worth it. Thanks to everyone, we finish our trip in a excellent way. July 25, 2014
Rated 5 out of 5 by Excellent hotel Superb staff and facilities make this a very enjoyable hotel to stay at, whether for business or pleasure. July 27, 2014
Rated 5 out of 5 by A wonderful place to stay This hotel is excellent...need I say anymore? The quality is very evident from the moment you are greeted by the staff and walk in. Facilities are really great (Gym, Spa, Pool etc). The gym has some state of the art equipment. Rooms are very comfortable with small kitchenette /bar. The views across the plains to the snow capped mountains are very compelling. Club lounge has to be one of the best we have used . Location is ideal with 5/10 min walk to Metro that takes you all across Madrid. Visited twice now and just booked a 3rd trip .....Fantasico May 9, 2013
Rated 2 out of 5 by Letdown Our stay was spoilt on the last night by the Concierge responding sarcastically to my wife.He is in the hospitality industry and should be hospitable and polite. Felt the staff generally couldn't care less and would not hurry back. The lounge staff were friendly and helpful but the restaurant staff were disinterested as were the pool staff. All in all a very disappointing experience July 19, 2014
Rated 5 out of 5 by Concierge service We were please the hotel has pick-up service from airport and confirmed the arrival time before hand. The chief concierge, Mario was very helpful in booking a private car for our excursions to Toledo and to Segovia. I appreciate very much Lara who was able to help us get tickets to the opera and no-wait tickets to Museo Prado. It made our trip very enjoyable. July 15, 2014
Rated 3 out of 5 by Restaurant fantastic - Room needs improvement The food was fantastic but the cleanliness of our room was poor. The carpet was extremely stained and there was an odor in the room. June 2, 2014
Rated 5 out of 5 by hotel Excellent hotel with great facilities and great staff July 15, 2014
Rated 5 out of 5 by Fantastic staff and hotel I recently stayed at the hotel, and I am a mature woman who travelled on my own, as I wanted to stay at a first class hotel where I could rest and recover from a very busy time at work, and at the same time to visit Madrid city for the day. This hotel was superb. The staff could not be more helpful and efficient. My deluxe room was lovely. I will return. I have no hesitation in recommending this hotel. July 8, 2014
Rated 5 out of 5 by Perfect stay Everyone from the bellman to the manager, will go out of there way to make your stay perfect. This is your home away from home. The shuttle to and from the airport saves time and money. Excellent fitness facility, large indoor and outdoor pool, great food choices, large comfortable rooms. I will recommend to everyone. Also better being a little off the beaten path, only minutes. More peaceful and restful experience. Can't wait to go back. June 29, 2014
Rated 5 out of 5 by Fantastic hotel in a nice neighborhood. I stay here each time I visit Madrid because of the quality of the hotel & staff. Excellent service, location & amenities. You are only a 15 minute ride from MAD to the hotel via a free shuttle service provided by the hotel. The hotel is in an upscale neighborhood just outside of the city center (Estadio Santiago Bernabéu is a 9-12 Euro taxi ride). Well worth the taxi fare when compared to 400eu per night in Madrid proper for a much smaller room. The hotel is Bright & CLEAN and the SPG club is outstanding. July 10, 2012
Rated 5 out of 5 by Thank You for a Great Stay in Madrid I want to thank the staff at Sheraton Mirasierra for making my stay a very pleasant one! It started prior to my visit when I requested for pick-up from the airport on the hotel shuttle, I got a response within the hour confirming my pick-up. My flight arrival time was not correctly stated but the shuttle was there to pick me up within 15 mins. The front desk staff was most helpful assisting me inquire about a football match the following day and calling to advise me. Dinner at the restaurant on the first night was very good with option of Japanese and local Madrista fare. Club lounge serves breakfast and snacks daily and staff was friendly and helpful. The hotel is about 5 mins walk from Metro and I was able to get around quite effortlessly. Thank you once again for making my stay in Madrid a wonderful one. I hope to visit again. December 27, 2013
Rated 5 out of 5 by A very warm welcome I much enjoyed my short stay at this hotel. The friendly welcome at the front desk was excellent and the young lady in the executive lounge went out of her way to help me. The lounge seems to supply unlimited refreshments, including a good local beer. Platinum recognition could not be faulted - a superb large suite, with good-sized area for work. Tip: This hotel is several miles out of town - try the train from Ramon y Caja into the centre as well as the metro November 16, 2013
Rated 5 out of 5 by Excellent Stay This was a delightful stay and we wish we had more time here. While we wish we had researched how to use the shuttle service from the airport (a taxi was Euro 35) the hotel itself was wonderful. Kaspar at check in was very professional and kind. The whole staff was attentive and warm. The rooms are huge and atmosphere is relaxing. We loved the Happy Hour and the restaurant was incredible. Awesome sushi and the best hotel restaurant we have experienced. November 6, 2013
Rated 2 out of 5 by In-room Internet VERY Poor The hotel is great. However, if you need to get work done, you can't depend on the internet. Really a shame, because the hotel and facilities are excellent. They need to seriously upgrade their internet service in-room. So, if you don't need to work, enjoy it. If you need to work, careful! May 12, 2013
Rated 5 out of 5 by All excellent Below are the strongest points: 1) Very polite and professional staff; 2) Very good infrastructure (especially gym); 3) Good connections with the center of Madrid (public transport and by car); 4) Well equipped Executive Lounge (aka Sheraton Club); 5) Very good SPG recogniction (upgrade to the best available room, welcome note from the general manager etc.). No major areas for improvement identified within the 8-night stay. September 22, 2013
Rated 5 out of 5 by I am now a Sheraton convert! My family and I recently stayed at this Sheraton, after I took ill on a business trip. This might be the best run hotel I have ever stayed in! The room was first rate, the breakfast buffet always fresh, and the hotel staff was always so attentive and friendly. It has made me a Sheraton convert, and I will definitely stay here on my next visit to Madrid. Congratulations to Sheraton for having such a well-run hotel. December 18, 2012
Rated 5 out of 5 by This hotel is amazing .. Love staying at this hotel everything about it is amazing. Yes it's not in the center but that also give it the advantage of making it in a quite relaxed area and not so crowded and noise at the outside. The service is great everyone is so nice and they also gave me an amazing room which wasn't expected at all. Next time in Madrid is back in the Sheraton Madrid Mirasierra Hotel & Spa for sure. June 4, 2013
Rated 3 out of 5 by Air Conditioning I think it's absurd and very embarrassing to the Manager of the hotel, did not leave the air conditioner running on May 11. It was a day of very hot in Madrid and no hotel room had air conditioning running. At the time I was complaining to him he said he could do nothing to resolve the situation, except to change the room. It was 2:00 a.m. and the manager wanted me to transfer all my belongings and obviously I would have to devote at least an hour of my time, however, it do any good because the air conditioning did not work in all premises. I had to sleep with the windows open, but as these windows can not open by iteiro, I had to sleep with a lot of discomfort, a lot of heat. May 19, 2014
Rated 4 out of 5 by Following our stay ~ Overall the stay was very comfortable ... short, so we didn't have an opportunity to really check out the property, but what we saw, we liked. The warm welcome we received upon arrival (about 10:30 pm) was very much appreciated. The room was lovely! The shower in our room was probably one of the most confusing I have ever encountered. The folks who installed them should try actually using them. While waiting for the shuttle to the airport the following morning, we asked the front desk if we could get two cups of coffee in paper cups to take on the way to the airport and were directed to the restaurant. After getting the coffee, we were charged 9 Euros. Seriously? In paper cups? My husband and I both thought that was more than excessive. June 8, 2014
Rated 5 out of 5 by Excellent Sheraton near Madrid Airport Excellent facility, friendly staff, great restaurant. June 28, 2014
Rated 5 out of 5 by Nice residential hotel This hotel has been operated since 9 years here in Madrid, but since this Monday, 16th April 2012, becomes Sheraton. When I made a reservations, some confusion between the SPG and old reservation system, finally looks work properly. They recognized me as Platinum and upgraded properly. all of he rooms of this hotel are very large and the location is also good, between Madrid Airport and centre of Madrid. This hotel might be a usual place when I make a biz trip to Madrid. April 22, 2012
Rated 5 out of 5 by Staff, spa and restaurant exceeded all expectations I was particularly impressed with the personalized helpfulness of the staff, which was wonderful. We were there on a city holiday, so many of the pharmacies were closed, and we needed some medication. The staff arranged to drive us to the one 24 hour pharmacy that was open and to wait while we got what we needed. They definitely went above and beyond for us. Also the hotel restaurant was surprisingly good for dinner and featured a very good sushi and Japanese dining opportunity in a lovely outdoor patio rooftop setting. We just wished we had more time to use the spa facilities. May 17, 2014
Rated 5 out of 5 by Outstanding club level I have stayed at numerous Sheratons but the club level at Mirasierra is the best! The staff was very good throughout. Our welcoming agent took very good care of us and got our six party settled comfortably into three rooms - all on the same floor. Rooms were spacious and very comfortable as we'll. The only issue was the elevators. For some reason there is no "Up" button on some of the floors. We ended up going Down when we wanted to go Up. However, it did not ruin our experience. It was a superb stay for us. May 28, 2014
Rated 5 out of 5 by Excellent service The service was over the top amazing. The staff were kind and very helpful. I was a bit worried about our stay as we travelled with small kids but the staff took very good care of them and made sure we had what we needed. Thanx you for lovely stay and we will definately come back. The breakfast could include more vegetables and maybe pancakes or waffles. Toilet lock? June 9, 2014
Rated 5 out of 5 by Very Good Value for Madrid We stayed 5 nites with a family. This hotel is roomy and comfortable and has an excellent club lounge. The subway is a 5 minute walk and a 30 minute ride to most of the sites. The service is also great and the staff is very attentive, There is also a nice pool and spa at the hotel, but we did not use it. Maybe next time. This appears to be a good business hotel, but is also a great option for touring Madrid, if you dont need to be in the city. Shuttle service to/from airport is a big plus, but only runs once an hour. We were very pleased with our stay April 11, 2014
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