Rated 5 out of 5 by VirtuousDeb JASNA Event
Just returned home from the Jane Austen event hosted at this hotel. The rooms were well stocked, clean and comfortable. I used the pool several times over my 6 night stay and it was very nice to have available. Both the bar and restaurant staff were friendly, tolerant, accommodating and just overall good people. I enjoyed my stay very much, thank you for making this event so enjoyable for my companion and myself!!
October 15, 2014
Rated 4 out of 5 by CNJWIZ good if you're just looking for a nice place to sleep
Breakfast was excellent and worth upgrading the overall package. Room was clean and quiet. Vey nice view. Lots of elevators. Cable TV selections were few, and extra charge for wi-fi in room was unreasonable. Staff was responsive and friendly.
October 14, 2014
Rated 3 out of 5 by Curtis36 A barely met SPG standard hotel
The check-in was somehow a nightmare to me. I had to make an international phone call waking up my friend of sending the front desk lady a form specially requested. And right after I hang up the phone, she proceeded my check-in processes. Yet, my friend still sent her the requested form afterwards. And this "form" should not be requested at all!
We drove from Toronto to Montreal, and of course we have to park the car in the hotel car park, what surprised me was that I still need to pay for the car parking fee even I am a hotel guest! I have to explain to myself this is what is called "cultural differences".
The hotel room was quite clean and comfortable. Yet, when I ask for one extra "shower gel" from house keeping, I got laughed at maybe because I did not use the hotel "terms", after waited, not even one shower gel delivered.
With all these experiences, I felt quite disappointed with SPG hotels in North American countries, because I did not enjoy the SPG services.
Yet, I still feel this hotel is ok to stay, because at least the hotel room was very large and comfortable, with a nice city view. And lobby staffs did give us some helps when we asked.
October 13, 2014
Rated 4 out of 5 by Lynapr Pricey but clean
Clean, well appointed hotel. Difficulty in reaching the staff by telephone and pricey food.
October 13, 2014
Rated 5 out of 5 by Griff03 Book Your Conference Here!
[THIS IS TO LET YOU KNOW THAT MY REVIEW DISAPPEARED THE FIRST TIME WHEN I TIRED TO EDIT A MISSPELLING. YOU MIGHT WANT TO INCLUDE AN EDITING SITE.]
My stay at the Le Centre Sheraton Montreal was in conjuction with a conference. I found the hotel to be more than just functional and enjoyable.
When I attend a conference, I note such aspects as meeting rooms, both large and small; technical access and staff; dining and coffee break settings, including staff and food; and the front desk, room service and housekeepping staff. Le Centre Sheraton exceded my expectations.
All of the conference rooms have a pleasing decor, comfortable seating, appropriate lighting, technical access and expert staff, and better than usual acoustics. The food and service at meals and coffee breaks were way above standard conference fare, and the staff was pleasant and more than competent.
Other members of Le Centre Sheraton's staff always listened carefully to my requests or questions, answered immediately or sought answers to my needs with dispatch. They smiled and made pleasant conversation, gave me excellent advice and wished me well when I left.
Room service was prompt and delicious. The staff was courteous and willing to make changes that suited my personal preferences. Housekeepping staff was more than proficient and always smiling and happy.
I hope to return to Le Centre Sheraton in the future for a personal stay so that my time is not completed filled with conference duties and activities. However, I will definitely recommend the hotel for a conference of any size or interest, so book your conference at Le Centre Sheraton Montreal and expect a most successful meeting enhanced by the consideration and expertise of the hotel staff.
October 14, 2014
Rated 3 out of 5 by Robbie2014 Elevator noise prevents good night sleep
The sheraton le centre is a very good hotel, recently renovated, however be careful of your room location since the elevator noise is very high and will be very disturbing to get a good night sleep
October 10, 2014
Rated 5 out of 5 by Roberto78 This hotel is very nice
My only concern was being up so high on the 24th floor, though I did have a great veiw of the St. LAwrence River. I guess it's what you are used to. I didn't mid heights at one time, but now I am a bit nervous about heights.
October 9, 2014
Rated 2 out of 5 by LandedSPG Another Fail.
Here is a different kind of review. Does the Sheraton Montreal value my return business?
A good way to determine the philosophy of customer appreciation of a given hotel is to see how they treat upgrades. I've stayed here several times over the past 3 years usually because I found a good rate and maybe because of it never been upgraded to a suite. This particular time I didn't even get upgraded from a "Traditional Room" to a "preferred room". This was on a Wednesday afternoon when I know the hotel is not operating at full capacity. It's evident to a well traveled person. You can tell from the traffic in the lobby during check out times, you can tell from the newspapers in front of doors, the amount of people at breakfast, the customer ahead of you in line who got the upgrade for whatever reason. You can tell. But really how you can tell that the hotel really does not adhere to SPG PLAT guidelines is when you NEVER get upgraded to a suite and have to argue your way to maybe a better room every time. It's a joke.
The Sheraton Montreal does not care that you are SPG PLAT nor that you show loyalty to the brand and their particular hotel.
With much more appreciative SPG hotels minutes away, make Le Sheraton Montreal your last choice.
December 24, 2012
Rated 5 out of 5 by MrsBee Love the location
The most comfortable beds, nice & close to the best restaurants in Montreal
October 9, 2014
Rated 5 out of 5 by Siem1002 great people
used the restaurant for lunch and breakfast, great food, and super people, check in was great, they searched for my SPG #.
October 6, 2014
Rated 5 out of 5 by ibewluc Great hotel
I arrived early and because of my Platinum status they had upgraded me to a suite which another Platinum member tood a late checkout for, I totally understand since I probably do it to others when I take the late checkout. The front desk was great in handing me a couple of drink vouchers for my waiting time, I know not everybody drinks but for me to have two glasses of wine while working and waiting for a room was a great touch, thank you again, will be back with colleagues in the near future.
January 28, 2013
Rated 4 out of 5 by Tony123 Good hotel and horrible valet parking service
The hotel is really good. The valet parking is horrible. I have waited as long as one hour for my car and it is a continuing problem in that no one seems interested in fixing this. I have discussed, complained, and all to no avail.
Stay at the hotel, park your own car.
December 20, 2011
Rated 5 out of 5 by Jimtraveller A wonderful stay at a wonderful hotel at a convenient location
Great location in downtown Montreal. Close to many amenities and close to the Metro station.
I got one of the largest suites that I ever got. Great furnishing and great in room amenities.
The club lounge was well appointed and staffed.
The check in was great, and check out was speedy as well.
This is one of the Sheraton Hotel in North American locations that can rival the service offerings from the ones in Asian countries such as Singapore and Thailand where they have great staff, club lounges with great food, and many amenities.
April 15, 2014
Rated 2 out of 5 by Vincent029 I had time to write this review at 2:30 in the morning.
I have been a Starwood Platinum member for several years now and stay at SPG properties for both business and personal travel. This is the second time I have had the opportunity to stay at this hotel and this stay is nowhere near as pleasant as the last. I am traveling in from the US and due to a mechanical issue my flight was delayed 3 hours. While I know this is not SPG`s issue, I mention it only to show that at this point in the morning all I wanted to do is get to my room and relax since I have an early morning meeting. Upon my arrival at about 2:20AM I was greeted by the front desk assistant who asked me if I was checking in. When I replied,`yes, I was then told to have a seat in the lobby area becuase they were doing their night accounting and it would be 15-20 minutes before I could be checked in. So here I am at 2:40 in the morning sitting in the lobby of a 4 star Sheraton with my bags waiting to be checked in. I am not sure how much longer I will be sitting out here, but I figured since I had this free time that I would make you aware of my experience thus far. Not sure how my stay will go from here, hopefully better, but this is a rough start to say the least. Disappointed, frustrated and borderline upset are just a few words to describe my mood.
May 18, 2012
Rated 5 out of 5 by OneVeryHappyTraveler Wonderful stay
My husband and I had a wonderful stay at Le Centre Sheraton. The entire staff was courteous, friendly, and helpful. From our check-in, to completing some business printing and faxing, to the club lounge, our housekeeper, to the pool we experienced helpful staff. We were pleasantly surprised by the club lounge breakfast--it was quite nice and sufficient. The new gym, nice pool and hot tub were also a nice surprise. And, the location of the hotel is superb. Also, we appreciated the addition of the Green Choice. Thank you, Sheraton, once again for a lovely stay!
July 14, 2012
Rated 5 out of 5 by Rana Platinum recognition-excellent
LocationLocation location. Hospitality of staff , especially the General manager M Giguere deserves recognition. It is a busy downtown hotel, but staff does not fsil to try to mske your stay memrable. The bar tenser also deserves to be called out for his unfaling charm.
July 9, 2012
Rated 3 out of 5 by Ecofam Green does not mean Clean
The hotel invites you to participate in their Green program. This means you will reuse bed sheets and towels, thus saving laundry issues. As we were staying three nights, I allowed that we did not need these changed every morning. I did this for the proper ecological reasons and not the five dollar voucher for food or drink which you may use, but did not. True, you hang a card outside your door excusing housekeeper duties, but be forewarned absolutely nothing is then done to your room. The garbage or recycling are not emptied, nothing is wiped down, nothing is vacumed, used glasses and cups are not cleaned or replaced, no newspaper is delivered, the bathroom is not touched, the bed is not remade with your wrinkled sheets, the ammenities ( spring water, coffee packs, shampoo, soap ) are not replaced. This is not spelled out when you offer to Go Green. Why would anyone knowingly participate? It is a mistake and unfortunate that this hotel has this All or Nothing policy. No empathy or correction was offered by the concierge that first day. This was the policy! We did not participate the second night. Housekeeping will change and remake our bed from now on.
July 27, 2012
Rated 3 out of 5 by RufusInHI Consistent Big City Hotel; Slightly above mediocre.
As a large city hotel, one can expect the obvious. Valet Service, especially one that is subcontracted, is void of hospitality and speed. Hotel Front Desk might appear slightly superficial and choreographed. Some of the Front Desk Guest Representative lack genuine hospitable personalities; I kept reminding myself that's its probaly the culture. As for the hotel and room. It's clean and spacious. The Club Lounge is one of the largest that I've visited; the view of the city is spectacular. The club lacks adequate personnel to service all the guests, especially during breakfast. The few personnel that are there are working are fastidiously working hard with due diligence and don't have the time to be agents of hospitality with the guests that they are trying to service. The food spread selection is large and quality is quite good. Hotel Lobby bar is lively and always full of patrons having a good time. One shining star is the Concierge Desk. Concierge staff is the most competent providing friendly and personable service. The Hotel General Manager should consider having the Concierge Staff/Management train or mentor the Front Desk Staff.
Le Centre Sheraton Montreal Hotel is your typical cookie cutter big city hotel. Not great, but not bad either. The potential to be a great hotel is there, but doubt the Management's commitment to excellence. Just slightly above mediocrity is where Le Centre Sheraton Montreal Hotel will likely remain.
December 7, 2012
Rated 4 out of 5 by GG423 Excellent for business meetings
I attended a conference and found the hotel to be very comfortable and accommodating. It is centrally located and close to many restaurants. Also very close to where the Canadians play. Excellent views of the city on the upper floors although major construction across the street may impact it in the future. My only frustration was the internet connection was inconsistent moving from my room to the meeting.
September 19, 2014
Rated 2 out of 5 by Convention14 Very noisy...
We were given a room close to the elevators. In addition to the noise of people getting on and off at all times of the day and night, we were also given a room with a connecting door to the next room. I assume that is why we could hear nearly every word of the people next door. I politely called and asked them to keep their voices down, but to no avail. Their laughing and talking til late into the night and the overly soft bed, made for very little sleep for my husband and me.
We would commend Greg in the bar. He was delightful and very solicitous.
August 10, 2014
Rated 4 out of 5 by yulbos Central Montreal Location
Excellent central location to experience Montreal. The hotel is large and busy and attracts tour groups but the pool and gym are well maintained and large. Food is average but there are many options within walking distance. Club lounge on the 37th floor is amongst the best in the Sheraton chain - great breakfast and view of the city.
October 12, 2013
Rated 5 out of 5 by Richard270358 Experience Montreal Downtown
When visiting Montreal, be it for the shopping, the fine restaurants, or one of the many events held at le Centre Bell (one block south), there is no better place to stay than Le Centre Sheraton Downtown.
Arguably the best location of the numerous Starwood properties in Montreal, This well kept, spacious hotel has without questions the most spectacular Club Lounge of anywhere in North America.
Treat yourself and experience the professionalism, quality and calibre of hotel that is Le Centre Sheraton Downtown Montreal.
April 9, 2014
Rated 5 out of 5 by Oliver Perfect Easter Weekend
We arrived at the hotel 15 min prior to check in during the Easter long weekend. The room wasn't ready for my family and as a goodwill gesture, they provided complimentary internet access for the duration of our stay. They said the room would be ready within 45 min, but we ventured to Vieux Montreal instead of spending our precious time waiting for it. The room is well furnished and clean. LIkewise, the pool and exercise facilities are too. My son really enjoyed the water. Only negative comment about the change room is that they don't have a blow dryer.
The hotel is situated in close proximity to the Central Station, shopping, dining and many tourist sites.
Overall, I'm pleased with Le Centre Sheraton and would definitely return in our next visit to Montreal.
April 2, 2013
Rated 5 out of 5 by hope67 Above & Beyond Service...
The hotel was lovely but the staff is what made this hotel superior to most hotels i have stayed in. They were friendly and super accommodating. I forgot a very important document in my room and was too far to take a cab back to pick it up so they were incredible enough to go to my room, pick up the document and deliver it to me in a cab which arrived safe and sound. They saved me from embarrassment and i very much appreciate what they did for me. I am from NY and will only stay at this hotel when i visit Montreal. I will recommend the Le Centre Sheraton Montreal to all my friends as well. A big fat THANK YOU to the staff for the excellent service!!
November 4, 2013
Rated 4 out of 5 by Pearlac Very helpful
My husband and I have stayed here before because we are have SPG membership and like to accumulate points. That said, we would stay there anyway. The hotel is always clean, the staff courteous and welcoming and it's proximity to stores and restaurants and banks ideal. We especially like the fact that they keep our preferences on file and we always have the King size bed for my husband and a dressing gown for me in the room on checkin. Also, if you are a runner, Mount Royal and it's paths are minutes away.
September 8, 2014
Rated 1 out of 5 by RWar Abysmal for a Sheraton but good location
My partner and I stayed at this Sheraton last week. We were put in a room that had a door to an adjoining room, and we could hear EVERYTHING that was said, every step, every rustle from the that room. We couldn't sleep. They weren't being particularly loud or obnoxious, which is why we didn't want to get security involved, though we did call downstairs and were told to bring it to the manager in the morning. It was the strangest phenomenon. I'm surprised a hotel of the Sheraton's supposed calibre would allow this. I have to say, I have been staying at hotels, both better and worse, for more than two decades now and never have I encountered this problem. The management was disbelieving and unhelpful the next morning, providing us with very few options other than giving me rewards points on my Starwoods Preferred Guest card. She was also rather short. No reflection upon the other staff; they were cordial and helpful for our stay. I would only stay there again if there were no other options in the area.
August 11, 2014
Rated 5 out of 5 by Jay66 Another Great Stay
I've been coming here yearly with the wife and just concluded another great 4-night stay.
As a Plat, we were provided with great service. When I checked in, my room was not quite ready and the front desk promptly provided me with a round of drinks at the bar and then came and got me when the room was ready... A nice touch.
Club Lounge = Very Nice. Pool/Hot Tub/Work Out Room = Very Good. Location = Excellent. Room was excellent.
Secretly hoping they reopen their 6th floor outdoor patio in the future. This was closed due to the expansion of the workout room. This was a nice hidden amenity of the hotel.
We will be back for sure.
August 18, 2012
Rated 5 out of 5 by Skinman Excellent Visit
Overall the hotel facility and the service was excellent. Rate increased dramatically on the weekend. Front desk / registration staff was superb . I did not record the name of the desk clerk on Saturday who went out of her way to allow us to stay over on a full night which put your hotel in an overbooked situation but she exhibited the type of care and professionalism that is seldom seen . Elevators were extremely fast . Never a wait in 4 days !
August 12, 2013
Rated 4 out of 5 by Gabon Always a favourite
I always stay at this hotel when I travel to Montreal. The last time my room was not as clean as I would have liked. The TV remote, radio and telephone were so dirty, I could not touch them. This time the hotel lived up to their promise of making sure that would be taken care of. Everything was very clean and the room very comfortable. I always stay on the Club floor and it never disappoints.
September 10, 2014
Rated 5 out of 5 by SilverGirl My go-to hotel in Montreal
I generally gravitate to Le Centre Sheraton when I go to Montreal. It's clean, conveniently located and staff are very knowledgeable.
This time I didn't sleep well because the mattress was sloping (probably due to guests always sleeping on one side) so I did suggest they rotate the mattress as I was checking out.
You can count on this hotel for some convenient features - plenty of sockets to recharge your electronics, digital room temperature controls, great bedding,a small coffee machine, good lighting and more. I definitely recommend this hotel when visiting Montreal.
July 2, 2014