Rated 5 out of 5 by lbfalo hotel
great place to stay. good service all around . did not like the beach, but loved the hotel and staff,
August 23, 2014
Rated 5 out of 5 by Bluebell411 This was a great stay
The king suite had lots of towels, one robe. and even an umbrella. The front desk was very helpful. Breakfast service was very nice. I was disappointed to see the hotel van and mini bus parked in the handicapped parking, on of them sideways. This is a poor example, if sheraton vehicle can park in disabled parking why not park there too.
August 22, 2014
Rated 2 out of 5 by robruiz Room Cleaning
Our room bed sheet were changed with spots like blood , we realized it late at night and took them off and put them on the floor for the maid to change it the following day. The following day we called 3 times to get our room clean and inclutiting our last call round 8pm before going to dinned. We got back in our room round 02AM and our room was no clean with the bed sheet seating in the floor were we left them two days ago. Front desk agent Manyma (not sure of the speaking) was very rude she should not be in customers services. no smile, no thank you, no welcome. she was just looking how to make my stay miserable .
August 14, 2014
Rated 2 out of 5 by AFrequentTraveler1 Needs Improvement
The staff was very courteous and helpful. The rooms were attractive and nicely appointed. However,our room had the worst box spring and mattress I have ever slept on anywhere. It must have been really old. It was like a trampoline which bounced anytime someone moved or sat on it. It needed to be replaced or was of a very poor quality. I got a very painful back ache from it. The rooms need to be better maintained. Our frig didn't work and needed to be replaced. The wet bar sink had a leaky faucet and the shower control was loose in the wall and had no "stop" to indicate where to stop turning so it shut off the water completely.
The swimming pool looked unsanitary. The water was very cloudy and there was stuff in it that floated by. You could barely see the black stripe on the bottom. My husband wouldn't go in it. He is a Certified Pool Operator and said that it looked like the filtration system was not working properly and that it needed to be backwashed. We have stayed at many hotels in this hotel group and have been to Key West several times and looked forward to staying somewhere new and chose this hotel. I don't know if we would ever return to the hotel because of the mattress and apparent poor maintenance of the facilities.
August 21, 2014
Rated 5 out of 5 by RockRoll Comfortable and good shuttle into Key West
They are continuing to maintain with fresh paint. I also observed the grounds crew trimming trees. The common area was always clean and well maintained.
August 8, 2014
Rated 5 out of 5 by jankay Gorgeous Hotel
Hotel was amazing. Pool was nice. Beach was gorgeous. Shuttle service didn't always follow the schedule. However, it was convenient to get to downtown. The concierge service was very unhelpful. Most times, they were not at the desk or not answering the phones. They were not helpful with any request made of them. They were not knowledgable about the surrounding area and activities.
August 5, 2014
Rated 5 out of 5 by RoadTrip2012 Very relaxing & comfortable
This was the 3rd of 4 Starwood hotels we stayed at on our month long roadtrip and it was, by far, our favourite. Initially, we thought we might regret not being within walking distance of Duval, but that turned out to be a positive. The complimentary shuttle service was very convenient and made Duval Street accessible without being in the middle of the chaos 24/7. Munisa at check-in was efficient and made sure we had all the info we needed to navigate the hotel and the area. The best surprise for us, was that the beach and boardwalk were right across the road. What a great way to start the day. Our room was wonderful...spacious, spotless and well stocked and Iliana kept it that way during our stay. Unfortunately we were only there for 2 nights. Next time we will stay longer.
March 4, 2012
Rated 4 out of 5 by Mango12 Nice hotel!
Great stay - would return!
August 13, 2014
Rated 5 out of 5 by Jee9002 Great stay!
We had a great stay for 5 nights. Concierge Max booked several great outings for us which we really enjoyed. Breakfast buffet was good as were the accommodations. Beach is a bit inconvenient to get to and the pool is on the small side. We enjoyed poolside yoga in the morning and we felt the shuttle service was invaluable. Sometimes more passengers than seats available but the drivers were good about having additional vans go to Duval street if needed. Drivers had great suggestions about restaurants, attractions and were very friendly. I would recommend this hotel and would stay again if I return to Key West.
July 13, 2014
Rated 5 out of 5 by Pris25 Happy with hotel!
First time to Key West and wasn't sure of a suite, but wanted balcony with ocean view. We were pleasantly surprised how beautiful the room was (like a small apartment) and the comfortable bed! When we checked in there were these awesome cookies (macademia nut & white chocolate....very nice!). However, I was disappointed there was soda with lime and not cold water. The public beach across the street was convenient and nice to walk on; but, there was too much seaweed that smelled (not sure why it was not cleaned up), so we went into the pool instead, which was great!!
July 14, 2014
Rated 5 out of 5 by CTgal Quality Stay, Great Location
Access to the beach is what made this hotel stand out for us. Simply grab your stuff and walk across the street to a great beach with all water activities right there. Hotel pool/hot tub was a perfect end to the day. The suite facilities were great for our adult family of five. We used two rooms so everyone had sleeping space; however, the pull outs are not nearly as comfortable as the bed.
January 26, 2012
Rated 4 out of 5 by Wazz Good place to stay on Key West
Room was clean, location was good (beach directly across the street), free shuttle to / from historic district (best method to use is book time in morning for the evening).
Room was not ready at 7:30 pm check in (even though reservation was confirmed) - check in was on a Tuesday (which should not be a high check in day)
Breakfast (made to order omlettes) was fair at best - would not recommend eating at hotel as prices were high and food was not good.
Pool / bar area were very nice - great hot tub (slightly secluded by pool)
February 26, 2012
Rated 5 out of 5 by MFD1412 Wonderful Stay
Being in Key West, we didn't really stay much at the hotel, however, when we were there, the room was great. The showers were clean, bed was incredibly comfortable, the hotel itself was very Key West. The colors, the vibe were incredibly relaxing. Its away from the hustle and bustle of Duval Street, this place is definetly a place I'll be returning to. Staff was friendly, concierge was great in helping us plan our weekend. They offer shuttle service to the downtown area or to rent scooters, and taxis are literally a minute away ready to go. Overall it was great. I really enjoyed this hotel.
February 11, 2012
Rated 5 out of 5 by Bucho711 Spacious and great service
Huge and comfortable rooms, lovely pool with live music, ideal location near airport, super-helpful staff, and good recognition of SPG Gold status. Highly recommend.
July 22, 2014
Rated 4 out of 5 by Rick999 Good Hotel
The hotel is a good hotel. The staff is very friendly and it provides a great way to have a beach across the street and a ride downtown on free shuttle. The hotel common area carpet could be updated. The rooms were very comfortable and relaxing.
August 7, 2014
Rated 5 out of 5 by mcf872 Great stay
Staff and hotel were great!
August 6, 2014
Rated 2 out of 5 by PKab Not a resort. Dont recommend.
No recognition of spg Platinum. Got a "courtyard view" room which was basically a tree in front of the window on a low floor. Did not have a bottle opener to loan to us, also you had to go upto the front desk if you needed something like toothpaste. Arent resorts supposed to be full service? Rooms were old and looked worn. Not a resort feel. Would not recommend to anyone.
December 21, 2011
Rated 1 out of 5 by CALOZET THIS HOTEL doesn't respect the customers !!
No respect for the client.
Door of the room malfunction - maintenance can't repair even after 2 attempts - the room is not clean at 5 PM and no possibility to stay in.
The new Director prefer throw the client out.
Still waiting the repayement of the night lost.
The worst experience of my 12 trips in US. (more than 200 nights)
August 4, 2014
Rated 5 out of 5 by Haasinator Great hotel for family - great location
Family stayed for 3 nights. Staff was friendly overly helpful. Hotel restaurant was delicious and a must do breakfast. Room was large and comfortable. great fitness center and pool. Free shuttle to downtown
July 17, 2014
Rated 3 out of 5 by Manju Staff needs proper training
Room was not ready at guaranteed time. Staff didn't seem concerned. Front desk staff could not answer simple questions. On Tuesday, during rainstorm, I slipped and fell on wet rug on the covered walkway, I reported the incident to the staff and they acted as if it didn't matter. I wasn't even asked if I had gotten hurt. I asked to speak to the general manager and he only spoke to the clerk and whispered something in his ear. I asked that this incident be reported but I'm sure it was not done. The staff is horrible and should be given sensitivity training by Human Resource. This was my 2nd trip to this hotel but I will never stay there again.
June 22, 2012
Rated 5 out of 5 by Annie3 Hotel
This hotel was clean and the food was good. I enjoyed the stayed.
July 13, 2014
Rated 3 out of 5 by PierceH Great Hotel, Unreliable Transportation
It was my husband and my first time in Key West. Everything about the hotel was great, the staff were friendly, the rooms were clean, and the hotel had a nice vibe. However, the hotel shuttle was a source of frustration throughout the trip. When you book a room at the Sheraton, you pay a $20/night resort fee. This covers many small and unimportant things, such as cookies in the afternoon, however it also covers the shuttle. The shuttle is supposed to run from the hotel to a downtown drop off point once an hour in the mornings, and once every thirty minutes in the afternoon/evening. Every time it left there were twice as many people wanting to ride than there was room for, and your only option was to wait for the next one. Sometimes they said they were calling backup, but I don't think one ever came. Most people resorted to taking a cab, which is fine, but very frustrating when you are already paying for a shuttle you cant use.
As a side note, our shuttle driver Mr. Ed was amazing and great to ride with, if you got the chance.
July 11, 2014
Rated 5 out of 5 by Annette55 Perfect Key West Location
The Sheraton Key West was the perfection location for a relaxing and spacious resort. The suites are amazing and comfortable. The staff was very attentive, the food was outstanding, and the pool was perfect. Being directly across the street from the beach made it a perfect choice. A short drive to shopping and Duvall Street made it very easy to enjoy our visit to Key West. Loved it and will return often.
March 17, 2012
Rated 4 out of 5 by Buster29 July Stay
We have stayed at this Sheraton at the end of July, every year for the last 6 years. We have been visiting Key West since 1994, and this facility offers the best of both worlds. Quiet, accommodating (even for our dogs), and still close enough to downtown to make it convenient. Plus - the sunrise over the ocean is worth the visit.
July 30, 2014
Rated 3 out of 5 by PaddyMac Could be better for the money
Check-in documents tell you to visit concierge for coupons that they are out of.
The elevator is out of order so you need to lug your stuff to the room. The ice machine can't make enough ice EVER. Light bulbs that are out in your room go un-noticed and are not replaced. The shuttle to downtown is very good (albeit sometimes too scenic in its length depending on the driver). Front desk staff seemed pretty ambivalent as to a real caring attitude . . .
just a job. I probably would not stay here again given all of the other options in Key West for nearly $300 per night.
July 22, 2014
Rated 5 out of 5 by Monkster A great experience!
we just returned from an 8 day stay here and had a most enjoyable time. The staff of all areas were most helpful and eager to meet any of our needs. We are eagerly awaiting a return stay at this "First Class Resort". Thank you to all!! See you soon!
February 24, 2012
Rated 4 out of 5 by D4141 Great food
Probably the best food that I have ever had at a Sheraton. Even better than some Westin's that I have stayed at.
July 29, 2014
Rated 3 out of 5 by Disappointment100 This Hotel was a disappointment
I've stayed at this property before and thoroughly enjoyed the visit. This trip was different. The room was in the far back of the hotel on the 2nd floor (212). There was construction going on which started early in the morning. The stairway smelled like Duval Street after a rough night. The shower did not drain properly and became a wading pool and we could hear the person upstairs every time they used the bathroom. (which was 3 times between 1:30 and 2:30 am) All this for the not too low price of $392.62 for one night. I understand it's Spring break but as a Starwood member I was extremely disappointed and do not plan to stay at this property again. The hotel staff was nice, that's about it.
March 22, 2014
Rated 5 out of 5 by Sharon6188 Liked It A Lot
We enjoyed our stay at this hotel immensely. The staff was friendly, courteous and eager to accomodate. Steven in the Coral Crab Cafe served us breakfast and dinner and did a great job. the shuttle drivers were cordial and helpful in recommending places to go. The housekeeping staff did a thorough job cleaning the room and did so quietly. The front desk staff was very pleasant, gracious and informative. We would absolutely stay at this hotel next time we are in Key West!!
January 1, 2012
Rated 4 out of 5 by sunshinedec2011 adequate hotel - not in old town
This hotel is not near old town but the location is right across the street from Smathers beach. I rented a bike at the hotel (mopeds were also available). The bike ride to old town took 20 minutes. The shuttle took 15 minutes but was free.
The concierge, Allyson, was excellent. She doesn't work there full time but she was fabulous.
The room was adequate. The bedroom and dressing room were nicer than the living room/kitchen but overall the suite was fine.
December 21, 2011