Rated 1 out of 5 by AWu888 Disappointing stay....
Spent time at this hotel a few times in the past without problems, but was not happy with this stay. Club lounge is closed on weekends with no voucher given for platinum guests. Was told by check-in that this was posted on website, but not for me since I booked via the SPG app. In fact all fees and wordings are purposely vague instead of being honest. Check-in person needed retraining as did the person at the front entrance. No housekeeping after hours. Wasn't upgraded in any of my 3 rooms. The bathtub floor is dangerously slippery. I was charged 3 times on my credit card for each room for wifi when I'm platiinum and my other guest was gold even though under my name. No bill was left under my door so I didn't even assume i was being charged.
December 2, 2015
Rated 2 out of 5 by JVEFG Great staff; aging rooms
Rooms need TLC...bed was soft, bathtub drain was out of position and had exposed connector, wallpaper coming up in bathroom, heater/ air conditioner was very noisy, could hear plumbing from room next door and people talking in hallway. The night stand clock was not changed to Eastern Standard Time which could have caused confusion.
We asked reception to change to a room with a firm bed. They immediately agreed and were professional, pleasant, and agreeable. Everyone we dealt with at the desk was especially nice. While we think the prices at the restaurant were high for a suburban hotel, the staff here were all helpful and very pleasant.
Conclusion: staff great; rooms need some attention.
November 29, 2015
Rated 5 out of 5 by Beachking Great choice
Exceptional experience. The staff, from the front desk to the on duty management were very helpful and accommodating.
The room was clean and comfortable. And the Bar downstairs was surprisingly good.
Great choice when in Parsippany.
November 22, 2015
Rated 5 out of 5 by Shirley18 Great location, comfortable room, awesome gym, courteous staff
I stay here every time I visit friends and family in NJ. Location is central. Room is always clean and comfortable..staff is friendly, welcoming, and helpful. Gym facility is excellent. While the wait staff in the pub is also service oriented, the ambience and the food are mediocre at best and far below the quality of this hotel.
November 8, 2015
Rated 5 out of 5 by Jkik The comfort level and hospitality were awesome!!!!
The hotel staff has gone above and beyond!!!! Our suite was way above what we expected....it kind of made it hard for us to leave after spending two nights!! We will be returning.
October 20, 2015
Rated 3 out of 5 by 25Koala In-room bathrooms need to have toilet roll relocated for ease of use.
In-room bathroom toilet roll position is awful. It is mounted on one side of the wall behind the toilet. Such placement is inconvenient and dangerous, especially for the elderly, small children or those with hand limitations. This may lead to personal injury as one falls while twisting to tear off a supply of toilet tissue.
- I did mention this to the front desk staff at check out. Hopefully they made note of it to their supervisor.
October 19, 2015
Rated 5 out of 5 by Llion Excellent service
Particular attention to the staff at reception and bar/restaurant. Vanessa at reception was always courteous. Dan at the bar as sincere as ever and Thomas as funny as ever! Brilliant stay and a home from home. Well done Starwood!
September 17, 2015
Rated 4 out of 5 by Shjos Great Hotel with good Gym
Nice Hotel, large rooms, with gr8 front desk service, good Gym with very good Sauna and Stem room.
August 23, 2015
Rated 5 out of 5 by BrooklynBoy Quick Get Away
Had a very pleasant time at our most recent trip to this hotel. Front desk was awesome lead by Maya and Adenekia they really go out of their way to accommodate the guests.
Rooms are nice size.
Having a indoor and outdoor pool is a huge plus. Probably the largest hotel gym that I have been to.
The only knock on this hotel is the breakfast/buffet in the club lounge could have had a greater selection.
August 12, 2015
Rated 3 out of 5 by johnfromny Old but nice, not so clean but comfortable
It is an aged fucility, but has big ball room for wedding, great pool area, both indoor and outdoor.
I read some negative reviews, I do agree that it's not that clean everywhere, and the AC was like a huge machine running above your head, but we had a comfortable night maybe because we are deep sleepers and did not care too much about hairs and some other dirt.
We would come back, our kid likes the pool and local area.
August 4, 2015
Rated 2 out of 5 by FrequentTraveler1020 Service is absolutely horrible!
2nd time I have stayed at this property and the only time I went back was for the outdoor pool. First night couldnt get into the room for 30 minutes after check-in and had to wait until 1am for a blanket. (after driving from Pennsylvania to NY and then back to this property) Emailed the general manager on Friday... and Monday morning still no response. Even mentioned my bad experience to the front desk after checking out... and was told that although I emailed a general manager who is no longer there (without offering the new general managers name)... someone would get back to me via email... and here we are Monday... and nothing. Not to mention, a folio was never emailed or placed under the room door upon departure. Im completely disappointed in this property and their customer service.
August 3, 2015
Rated 2 out of 5 by Zoever Be aware of your receipts and the amount charged to your credit card
As I stayed in this hotel several times before we decided to have the whole team stay in this hotel for the week.
Service of staff was ok, although I asked housekeeping (via the front desk) to have a look at the shower in my room since there was more water going through the tap than through the showerhead. I thought this would fit in the “green-attitude” of this hotel, unfortunately nothing happened and I've been wasting a lot of water because of this unfortunately.
A far more serious point is that after I returned in my office in Europe I received an notification that an additional amount of 116,44$ was issued to my credit card originating from a bill from the Tipperary Pub. Since I wasn’t in the hotel that evening and I checked the receipt and saw that although it was indeed my room number on the receipt, the surname was incorrect and didn't even come close to my surname nor did the signature. I had to ask the Credit Supervisor to recheck other receipts I had signed during my stay, showing own my signature (again completely different to the one on the receipt). Apparently the Credit Supervisor had not even take the effort to check the name and the signatures but just charge it to my credit without any crosscheck, nor internally nor with me before charging.
I think the way of working is condemnable since the credit supervisor did not take the effort to check the signatures upfront and just charging it to my credit card it feel that this persons was hoping that I would just accept. Although promised to credit the amount, after a week it still didn’t show on my credit card overview.
Finally perhaps as remarkable:
Any apologies for their mistake, the extra work for cross checking by me and the delay in finalizing the expense claim within the time frame required by our company?? NONE!!
Please reconsider staying in this hotel or at least be aware of the amount they charge to your credit card!!
July 14, 2015
Rated 1 out of 5 by Freys WORST SHERATON, WORST EXPERIENCE
I came to this Sheraton to meet with fans & clients & I brought my family so I booked the suite. We often stay at other Sheratons across the country. I have earned platinum status because I do ALWAYS try to find a Sheraton as I travel....I have written numerous wonderful reviews and as a rule find them to be the best hotel out there, hands down BUT this hotel just keeps getting worse and I'm just glad tonight is my final night...here's a summary of what to expect if you stay here
1-If you click the early check in option while booking online do not expect them to be aware that you requested it, they have no idea or notes & apparently can not see that request at all
2-I booked under a promotion, my total fee for the weekend was under $400, yet they tried to authorize $1000 on my credit card. They then said they would just charge the balance in advance, spent the next 30 minutes trying to understand why after paying in full their system was STILL trying to authorize $600, & I finally just gave them $100 in cash for "incidentals"
3-Upon check in to a king suite, I quickly realized that my 16 yr old son & his friend, who would be sleeping on the sofa bed in the living room area would have to walk through our bedroom to get to the bath...I've never seen a suite in which it didn't have 2 different entrances into the bath
4-My husband & I went to the restaurant only to realize that the menu had completely changed & is now different than all other Sheratons, every item included beans or chick peas or pasta and was disappointing but we ordered anyway....the food was worse than food sitting on a buffet for hours, the worst mashed potatoes of my life, equally as bad was the service...we asked for some dressing since our salad was dry, the server never brought it, she never refilled our drinks, and never came back to check on us...we finally yelled"Excuse me" to request some rolls which were rock hard & when we asked her to bring the check we actually waited 45 minutes for it
5-The Club Lounge-My husband went to get coffee for me this morning before my first set of fans arrived around 4:30AM but couldn't get it, ALL club lounges are supposed to be 24 hours according to SPG, but he had to use the hallway house phone and a guard had to come let him in & watched him get the coffee as if he was a criminal...also, all other sheraton club lounges serve bacon and eggs, toast, etc, but NOT this one, they ONLY had Oatmeal!
6-This afternoon, after a long day of meet and greets, I decided to take my daughter to the pool, I didn't want to deal with the hot sun so we went to the indoor-there was a birthday party being held for a child-at a hotel pool, seriously? someone told me the pool was being "occupied for a party" so we went to the hot tub, my daughter is 13 but there was a sign saying no children in the hot tub, so we had to go outside in the sun!
7-It seems to me that this specific Sheraton could care less about their loyal travelers & is much more concerned about the 20 events they seem to have going on all at the same time, we didn't leave the rest of the day because if we had there would have been no parking when we returned or it would have been a LONG walk-at a hotel we are paying to stay in and why? Because of the weddings, parties, etc... being held here! I"m confused...is this a hotel or event center?
8-We decided because of the parking situation to order room service-WORST MISTAKE EVER! The food was cold, they missed 1/2 the things we requested (extra dressing on the salad, a specific sauce for the pot stickers etc) and we only had appetizers and desserts.
This place really does NOT show any appreciate to their loyal SPG guests and I can only say if you are coming here for a good room while traveling, keep on going...this is a place for events and that's it!
June 13, 2015
Rated 5 out of 5 by Matus This hotel is beautiful & the staff is wonderful
We booked the Sheraton Parsippany Hotel for our wedding ceremony/ reception at the end of May. The Hotel is beautiful inside and outside! Laurie was our catering sales manager for our wedding. She is absolutely fabulous!!! She was very professional, kind, and knowledgeable from our first meeting until after the wedding! Everything was taking care of perfectly and in a timely matter right up until the wedding ceremony! Cleon took care of everything the day of the wedding and he was also kind, professional, and made sure everything stayed on time for the day! Laurie and Cleon made our planning and wedding day so special! We can't thank them & the staff of the Sheraton enough for everything!!
The hotel rooms are really nice and cozy! Great indoor & outdoor pool, spa, beautiful grounds with a park feel and Everything is in perfect condition. The hotel has a bar/ restaurant that has great food and the bartender is friendly and attentive. Perfect place to have a good meal and a few drinks! Very clean, up to date, and the staff at this Sheraton are all friendly, professional, and generally really nice! I hope the company knows how wonderful the staff is at this hotel! They really go above and beyond for you and make this hotel even more special! My husband and I have stayed here 3 times in the past 6 months and we look forward to our next stay!
June 11, 2015
Rated 5 out of 5 by Chasity27 Quiet room
Great stay very quiet room!
May 28, 2015
Rated 5 out of 5 by exodus Service Excellence
Vanessa A. from the front desk sent a delicious dessert to our room; Robert Russo was very professional & knowledgable at check-in; the Housekeeping staff is very friendly & Carol from Atlantis Spa was amazing!! We have been dealing with a family illness and this weekend was the perfect getaway. Everyone made us feel special & welcomed. We left rested and would definetly come back. Thank you for a wonderful stay.
May 19, 2015
Rated 1 out of 5 by NOJO2015 A terrible experience
We arrived on 24 April to attend the Chiller Theater Con. We had a pre-paid room reservation. All we needed to do was show up w/an Id.-which we had. We were told by the clerk that unless we could show the actual card that made the reservation, we would not be granted a room. The reservation was made in my name. A family member paid for it as a gift. No one on the reservation line mentioned that we would need the actual card. After an hour and a half of arguing with the front desk clerk, we had to have my name added to my familly member's credit card. It was a gift and runined what should have been a decent time. The front desk person "Mike" was unrelenting. We asked to speak with a manger and he was sent out-so no manager was ever present. I cannot believe that this is your policy. It was not written on the reservation, nor was it mentioned when the family member made the reservation. We had driven 4 hours from MD. We had every id and yet were treated like criminals. To say that it was upsetting is an understatement. It should not have happened. We were not nasty about any of it and tried to comply. All we got in return was inflexiblity and poor treatment. i realize that the hotel and its employees have to protect themselves against fraud but to turn away people who have legitimitely paid is wrong. Mike kept suggesting that we just put it on OUR debit card and then when things got straightened out-we would get a credit or complete a fax form to the card holder granting permission of the sale-which was more inconveinence for the person who gave us this gift. We felt we had no choice but to ask our family member to add me to the card. Otherwise, we would have been left with zero dollars to spend all because he thought we were wrong. It was an insulting experience. I will think twice about dealing with your hotel again.
April 27, 2015
Rated 5 out of 5 by Carole32 Very inviting and accomodating
This hotel is very inviting. Staff is very accommodating and with a smile, all are so very nice. Everything you would need is there.
April 27, 2015
Rated 5 out of 5 by pkat Great Wedding
Nice facility. Very welcoming and helpful staff. Special shout-out to Thomas the Tipperary bartender. His single-handed service to an overflow crowd was above and beyond. Also thanks to the ladies up on the 6th floor lounge.
April 7, 2015
Rated 3 out of 5 by Lamos34 Promising Start... Disappointing Finish...
Was in the area to see a show at Paper Mill. Despite the relatively high price tag for a Sheraton I thought it would be a pleasant stay.
Was impressed to be contacted by Justin a concierge for the hotel in anticipation of my stay. As a Gold Member, I rarely receive that type of advanced notice, even when staying at higher level Starwood Properties. It made for an extremely nice touch and the gesture was extremely valued.
I had spoken with Justin to confirm my stay in a Club room using a promotion code, and had called the desk the night before to verify my stay in a Club room. Upon my arrival, I was assigned a Non-Club room... You can imagine my dismay! I was then placed into a club room which had an adjoining room... Not my preference as marked on my reservation, but it sufficed.
The room decor is beautiful, one of the nicest adorned Sheratons I have visited. The restaurant served some wonderful Braised Short Ribs.
The Club Lounge itself dramatically underwhelmed. I have never seen a lounge so poorly stocked during non-service hours. Every other Sheraton Lounge I have visited at least had Fruit available in plentiful supply, granola bars, crackers, other light snacks. Certainly not here. And the food was even put away slightly early from the Breakfast. Alas.
I would maybe go back if I had such a visit like this one - quick overnight to see the show and leave the next morning, but if I was planning on being in the region for a longer period of time I would find somewhere else to be.
April 6, 2015
Rated 1 out of 5 by Trilogy Dissatisfied with Room stay
Was not overall happy with the room location.
They put me in the mezzanine floor where it was very noisy during the evening.
The bottle water did not meet my expectations. Having Fuji or Smartwater would have made my stay more rewarding.
No shower filter on the shower head caused an irritation on my skin. Plus the location of the shower head was a bit cumbersome when taking a shower.
April 2, 2015
Rated 2 out of 5 by Markp56 Good overall property, staff can be better coordinated
I stay at this property frequently. The overall experience has generally been good: staff are friendly, rooms are clean/comfortable, facilities are good.
In a recent stay, while ironing a shirt some black substance came off the iron onto my shirt. I called and asked for a new iron and if the hotel would cover the cleaning of my shirt. The guest services representative was very friendly and said they would bring an iron and take care of the shirt cleaning. It took 30 min to get a new iron. I got my shirt back the next day, cleaned, with a $5 charge tag attached to the shirt, but with a note that the hotel would cover the charges... all good experiences, except when I got my bill
Sorry for the long explanation, but the hotel has only a few opportunities to leave a positive impression. They failed at this one.
I get my invoice emailed to me and I have a $34! charge for cleaning (a day later). I called the operator to explain the situation, and was asked to validate who told me they would pay for my cleaning (not to mention the charge is now $34.. not $5)! After explaining that I don't remember who told me they would cover it and I would not pay for it, she told me accounting would have to take care of it. However, I was told that it would take some time for accounting to process and they cannot send me any confirmation when the charge will be removed. So I have to check back periodically over the next 2 weeks with the the hotel and AMEX to verify the charge is removed, and may possibly have to explain the situation all over again.
I will likely stay here again, but only because I have a client down the street.
March 5, 2015
Rated 5 out of 5 by Tom2286 Great Restaurant/Bar Experience
Thomas who works in the bar/restaurant provided a level of service that was unbelievable and unexpected. From the time I walked in to the time I left, Thomas made sure everything was good with me, my drinks and my meal. He is genuine and kind, never once coming across fake or insincere. I would have not expected the five star service from the Sheraton (no offense), but thanks to Thomas I was blown away by the high level of service. Thomas is an absolute asset to your hotel and organization. He does the job over and above the rest!
February 14, 2015
Rated 5 out of 5 by srohome Hotel and staff were excellent.
The hotel and amenities were all I could ask for. The staff was extremely competent, responsive and courteous. Had a great time.
January 5, 2015
Rated 5 out of 5 by bikeski Wonderful one night stay
Good solid Sheraton Hotel. Unfortunately, did not have time to use the gym but it was larger and had more equipment than just about any hotel gym I have used. The indoor pool looked real nice and the hotel also had a very nice outdoor pool for summer use
December 1, 2014
Rated 5 out of 5 by Noemif16 Great experience
The whole stay was great, staff were courteous and accomodating starting from the check-in clerk, the server at the bar( thanks for being nice to our grandson Alex)
November 30, 2014
Rated 5 out of 5 by skoobydoo64 50th Reunion
This was an excellent venue for our 50th High School Reunion. I was able to navigate here from Virginia without a problem via GPS. The hotel was picturesque, although its location in a business park diminished the overall ambiance. The staff was very accommodating and responsive. The food for the event was well prepared. I used the gym to work out my travel kinks, and it was clean and well-equipped. The two "downsides" to note: the room HVAC system was noisy in comparison to a very quiet hotel overall; and the breakfast buffet was complicated by the arrival of a very well behaved girls soccer team - which extended our breakfast timeline considerably - so you might want to check out what groups might be staying at the hotel in planing your day.
November 17, 2014
Rated 5 out of 5 by OttawaEng Great Location, Responsive Staff
Very unique architecture to this property and loved the SPG level floor room I was in. The gym facilities were a step above most other properties as well. Very responsive hotel staff and a genuine attitude of caring about their guest. Spent 9 great nights with this property and would come back without a second thought.
November 17, 2014
Rated 5 out of 5 by JDubs87 Great pool and gym facilities
This gym has an excellent (and warm!) indoor pool and lovely hot tub. The gym facilities are also top notch.
November 17, 2014
Rated 5 out of 5 by Antonio recommended for visiting NYC
I stayed at this property (affectionately known as The Castle!) many times. Check-in was silky smooth, and SPG recognition was excellent. We were upgraded to a "club room" on the 6th (club) floor c/w 2 queen beds (great for families). That weekend the property hosted a Spooks Convention, so it was busy. The lounge was closed, so we went to the restaurant for hors d'oeuvres (chicken wings & taco plate). Food was great & the spooks were entertaining! In the am, the fitness/workout area was fantastic. Its a private club with a huge # of machines, courts, and an indoor lap pool. There is also a shuttle to take you to the closes NJ Transit station (Morris Plains) with frequent service to NY Penn. The lounge was busy in the morning, but the staff were very accommodating. I recommend this property for affordable weekend stays, trips to Manhattan. Be aware they host a lot of weekend events so it can be very busy.
November 9, 2014