Rated 1 out of 5 by ohadba Rude staff, Unprofessional
Unprofessional staff, rude and not communicative.
Refused to upgrade me to club room. I had to suggest to pay 1000 point to upgrade and they "did me a favor".
I paid extra for late checkout at 8pm and had the do-not-disturb sign on my door. That did not bother the hotel house keeping and security to knock on my door and demand that I open the door 4 times during my stay.
If you appreciate your privacy and rest - don't go to this hotel.
September 19, 2013
Rated 5 out of 5 by Dennis08 my trip
the hotel is great. i especially appreciate three things...the fitness center (gear and hours), the front desk (Justin makes the place run and is very professional) and the Tipperary Restr/Bar. I'd like to especially commend Dan Bezaniuk for his excellence. I've eaten there several times, preferring to sit at the bar, and he takes great care to ensure the meal is perfect when delivered.
May 30, 2014
Rated 3 out of 5 by Dickie501 Sheraton Parsippany
On check-in I was told that no rooms on the SPG floor were ready, and was given a Room on the 2nd Floor - surfaces were covered in dust, and while both beds had been made, one obvioulsy had very dirty sheets ie not changed. The room I was subsequently given was cleaner, but not clean. Restaurant staff are rude, and dishonest - tips were added to breakfast slips. This was pointed out to Front Desk.
July 17, 2013
Rated 2 out of 5 by FrequentTraveler13 PSEUDOCASTLE IN TIMBUKTU
This is a FAIR hotel. It looks like a BIG MIGHTY CASTLE from outside and is located in the middle of TIMBUKTU. I just wanted to check it out as such I stayed here. The staff was not the best and may need an in-service on customer care and satisfaction. The room was average and the tub was small. Its a fair hotel if you want to try a different SPG property but overall not high on my list.
March 22, 2013
Rated 2 out of 5 by Consultant123 Doesn't deserve to bear the Sheraton name
As a business transient who travels every week, I was quite pleased when I saw that there was a Sheraton out in Parsippany, which is a pretty suburban area.
In hindsight, I wish I had never found out that this property existed. I spend 3 nights here over the course of two stays, and I couldn't have been more disappointed. The entire property, including the rooms, are in bad shape. The food was downright awful. The club lounge is actually aestetically nice, but the food stinks and the beverage fridge is usually empty before 9PM. No hot food in the evening, and they do a poor job of replenishing the cold cuts. You can expect your breakfast to be highlighted with powdered eggs.
Overall, this place is a total dump. They are only in business due to their unique proximity to several consulting offices, and are fully supported by those guests. I would not recommend it to any of my colleagues, and I will never be staying here again.
November 2, 2014
Rated 5 out of 5 by MAC0615 Short Stop
I enjoyed my short stay after traveling down from Boston late in the day. We were greeted by a cordial staff member at a very late hour. Accomodations were very comfortable and clean. In the busy morning, the staff took the time to ask about my stay and check me out with undivided attention.
June 12, 2014
Rated 5 out of 5 by JM1234 OK
Missing a safe in the room, windows don't open, view from room depends on room you are in. A/C noisy
May 26, 2014
Rated 2 out of 5 by Zelda1623 Hotel a Little Overbooked
We were very pleased with the staff at the beginning of our stay. We had reserved a room, and with the influx of people staying at the hotel for the weekend, they did give our reservation away. They gladly gave us an upgraded room at no extra charger. However, the hotel was so overbooked that there was no sleeping by me or my fiance. We had children running up and down the hallway all morning while we tried to sleep in on our vacation. We never said anything, and the staff never asked us as we left how our stay was, so we gave up. The room and accommodations were nice, but no way to relax at the hotel.
July 18, 2012
Rated 4 out of 5 by Cole487 Courteous registration staff, facility needs a little attention
It is what it is. My husband reports he attended a beautiful wedding at this hotel a decade ago. I conclude that there's been little upkeep since that time. The lobby, dining room and club rooms were looking a little long in the tooth. The pools were FILTHY, despite the presence of 2-3 staff members who didn't look particularly busy. The towels were not white (!) and were quite worn. Room service closes at 11pm, and no accommodation was forthcoming when I called at 11:02.
The room itself was clean enough, and roomy. Bedding was exceptional, as always.
September 3, 2014
Rated 3 out of 5 by Alice50 Experience in Parsippany
The meeting rooms were fine, clean, in general the hotel is good for events. although the day I arrived I went to have lunch at tha bar as there was another restaurant which was not opened. The waiter was very slow, could not explain the menu, mixed up our orders.
The food did not have the quality I was expecting for the price.
For the cost of the hotel, they need to have better chefs, and better quality of food.
I was there for business and spend all day in the hotel, and I would expect for it to have the quality they say.
so I would recommend th hotel for an event, but not to stay
October 21, 2013
Rated 1 out of 5 by ness11223 Rude Pool Staff
I have been to alot of hotels for weekend stays.I decided to give the Sheraton a try.
When i was entering the poolside with my wife and kids I was immediately approached with directions from a lady (Pool manager)of how the kids cant jump in the pool,no eating in the poolside and so on and so forth.This is deffinetly not a family hotel to bring your kids to.I came with a large group of people and they were all eager to leave the hotel with only one nite stay instead of two.I expect more from this hotel and it deffinetly didnt meet up to its standards.Never again.
July 21, 2014
Rated 1 out of 5 by LB123 Nightmare in New Jersey
I am part of a staff that travels and teaches on conventions for dance. I frequently stay at SPG hotels and this by far was the worst experience I've had ever. The power in the hotel went out for hours which was the main reason it was a bad experience but beyond that, the staff at the restaurant and throughout the hotel were not accommodating at all. To get a salad to go, I waited over 40 minutes and there was no wait or anyone in the restaurant. Staff was rude and not experienced, I practically had to beg to get a bite to eat. I'm saddened by the experience I had here and it unfortunately left a bad taste in my mouth about the Sheraton enterprise.
March 14, 2013
Rated 5 out of 5 by David082014 My experiance
The hotel manager on both Saturday night and Sunday was very friendly and accommodating to my and family requests. The front desk was very friendly and helpful. This was a family 1 night/day getaway and the experience was wonderful. It was clear to us that the PEOPLE at the hotel made the difference. I don’t mean people as in the guests. I mean the people as in the hotel employees. Whether management, front desk, or the maids giving us extra towels. An overall wonderful experience .
August 18, 2014
Rated 1 out of 5 by Beatlefn83 Security need review
I chose this hotel and location for my husband's 50th birthday getaway celebration, only to have the fire alarm go off after midnight, disturbing our sleep and warmth for an hour and a half. We did not get to enjoy the amenities since we had to sleep in to ofset the fire alarm on the coldest night fo the year. We both ended up being sick for Thanksgiving and unable to enjoy it with our families. We will not be staying at this or any other Sheraton again since all the staff could say at check out was an apology for the fire alarm.
December 1, 2013
Rated 5 out of 5 by MFrankfurt Staff and location wonderful
My family and I returned to the Sheraton Parsippany as we have done frequently this summer for a two day get away. My kids love the staff and the grounds.
During my stays I have seen too many rude guests who do not treat the staff well. That being said, I have watched the staff react and am amazed at how polished, professional and mature they are in their dealings with these customers.
If you stay at this hotel, please be kind to the staff. They are wonderful and work hard to make your stay an enjoyable one.
July 29, 2013
Rated 5 out of 5 by skoobydoo64 50th Reunion
This was an excellent venue for our 50th High School Reunion. I was able to navigate here from Virginia without a problem via GPS. The hotel was picturesque, although its location in a business park diminished the overall ambiance. The staff was very accommodating and responsive. The food for the event was well prepared. I used the gym to work out my travel kinks, and it was clean and well-equipped. The two "downsides" to note: the room HVAC system was noisy in comparison to a very quiet hotel overall; and the breakfast buffet was complicated by the arrival of a very well behaved girls soccer team - which extended our breakfast timeline considerably - so you might want to check out what groups might be staying at the hotel in planing your day.
November 17, 2014
Rated 5 out of 5 by bikeski Wonderful one night stay
Good solid Sheraton Hotel. Unfortunately, did not have time to use the gym but it was larger and had more equipment than just about any hotel gym I have used. The indoor pool looked real nice and the hotel also had a very nice outdoor pool for summer use
December 1, 2014
Rated 5 out of 5 by WeddingDE Wonderful stay
Attended a wedding at the Sheraton and decided to stay the night even though we live in Parsippany. Selected a deluxe room on the Club floor and loved it. Room was spacious and nicely appointed. Bed was wonderful and beverages available in the Club lounge were a nice finish to a great evening. Food at the wedding was great and the staff working the wedding as well as the front desk and housekeeping were efficient, friendly and accommodating. Looking forward to getting away for the night here again soon.
November 4, 2013
Rated 1 out of 5 by Mike722 One of the worst HVAC systems of any hotel I've stayed at
I have stayed at this hotel several times before. I had given up on it, but decided to try it again after the remodeling. Beneath the new decor remains the same old, tired, noisy HVAC system which makes the primary purpose of a hotel (a good night's sleep) quite difficult. When checking out, this hotel tried to charge me $400 for one night, for the room I booked on it's website for $85. I objected to the hotel manager, who actually tried to justify the overcharge. Overall experience: As ugly as it gets.
November 26, 2012
Rated 4 out of 5 by Tphone81 Relaxing experience at the Sheraton Parsippany
I stayed one night (My second time) at the Sheraton Parsippany for a work conference. The renovations the hotel has made are complete and the lobby and conference areas look beautiful. The room exceeded expectations with amenities. The Club Lounge was also a great spot to relax and get work done. Would recommend anyone traveling in the area to stay here.
September 9, 2014
Rated 4 out of 5 by MikeCar 2 week business stay
Value for money. This hotel is a safe place to stay. It has a wonderful mix of business guests with little tourists. The gym is the best you will ever find in any hotel! The staff at the bar is great, Joli the manager is bubbly & accommodating while Tom behind the bar gave every patron attention and made you feel like you were at your local watering hole! Tom made blue cheese staffed olives for our cocktails that were to die for! I will miss Tom & the other staff!
May 11, 2014
Rated 5 out of 5 by Noemif16 Great experience
The whole stay was great, staff were courteous and accomodating starting from the check-in clerk, the server at the bar( thanks for being nice to our grandson Alex)
November 30, 2014
Rated 5 out of 5 by Joecel Celgene Hosted Party at Sheraton
This year our company had it's xmas party at the sheraton in parsippany. We have been growing and had over 1500 people attend this event. Sherton gave us a special rate for our room, However due to air travel, I had to come in an extra night. After I spoke to General Manager Angel Cueto he gave me the special celgene rate, instead of me paying the full price. That is customer service and I will host all events at the Sheraton! EXCELLENT CUSTOMER SERVICE!
December 17, 2013
Rated 2 out of 5 by vabraus needs improvement
when we stayed at the hotel, we where celebrating our 10th years anniversary ,i was kind surprised with the out side,but the in side was not the same.also the food needs improvement,the staff needs to be a bit more friendly.
September 8, 2014
Rated 4 out of 5 by PatL Lovely hotel
This is a lovely hotel, clean and helpful/friendly staff. The only thing negative is that the air condition is very noisy. This is usually found in lower brands of hotels with window units. This hotel has a central unit but just very loud. So I had a hard time falling to sleep. I turned the AC off but the blanket/bedding was quite heavy. I usually like a very cool room so am usually fine with a thicker blanket but it was not comfortable.
August 14, 2013
Rated 1 out of 5 by Danob Very rude
Erin , at front desk this evening was very impolite to me. I have never stayed at any Sheraton with my spg rewards card and not been granted club room level access. Of course when I asked her to speak to manager, I got the standard " the manager isn't in" . Erin needs to go back to training to learn what good customer service is. When you have impolitness over the phone, naturally you don't want to stay or recommend the hotel.
August 29, 2013
Rated 2 out of 5 by hk14 staff
I was pleasantly surprised by the rudeness of some of your staff.
I had asked a question about the outdoor pool if its heated, since it was significiantly colder then the day before, and I was attacked like I asked the worst question, response was outright disgusting and uninviting. (they were like yelling at me, why would an outdoor pool be heated, the sun heats it, go indoors if your cold. WTF ) I watched as a kid by mistake peed on the pavement outside of the pool. and this caused 5 employess to come and embarrass the parents as if they asked the child to do it. the parent apologized, but it wasn't enough. this Chinese lady/employee kept yelling at the father, I DONT TEACH MY KIDS TO PEE ON THE FLOOR. over and over again. I mean really!!!!!!! is that the standard we live upto, to get harassed by hotel employees over a little accident, IN A SHERATON????? and I am not the only one that complained, im sure you will be seeing plenty of bad reviews on trip advisor etc.....
July 7, 2014
Rated 5 out of 5 by Cissy1950 This hotel staff is outstanding
We stay here frequently on a hot rate, as we have family nearby. We are always very pleased with the staff.
This visit we were in room 163, which we were told was a King, but turned out to be 2 double beds. Not a big deal, but how can the front desk determine occupancy if they think a room sleeps 2 and it sleeps 4.
Also the air conditioning fan made a lot of noise.
July 15, 2013
Rated 5 out of 5 by Fishfarm Great stay
as an SPG member I have stayed at several Sheraton's around the world, this is one of the best I have been too, Good staff, comfy rooms, really great food in the restaurant
August 15, 2014
Rated 3 out of 5 by independent be carefull with your credit card
i stayed in hotel for 2 nights which i reserved from 05/07-07/07
i paid one by credit and the second by SPG
after check out i was surprised by charge me 125.40 for my credit, after calling they apologized and promised to refund them, but they didn't, which i called my credit to dispute them
the account dept are not professional
July 16, 2013