Rated 2 out of 5 by Marti Concerns
Without question, the attitude and warmth of your staff, across the board, is the hotel's greatest attribute. However, I was very disappointed int he condition of my room upon arrival. It had not been cleaned and -- the dirty kleenex tissue next to the bed that generated my call after I discovered it, was still there the day I departed. The cleaning of the sticky and dity table top was addressed the morning after my arrival and to my satisfaction. In
the spirit of service recovery, I was offered a complimentary breakfast the following morning that I was billed for -- despite the fact that I discussed it at the time of checkout and was assured it would be reomved from the bill. I now need to pursue this week -- very inconvenient. One night my call to room service was accepted, promised within 30 minutes and had not arrived after 1 hour and 45 minutes. I was told they were very busy, and I understand that, but there should be follow-up when the promised expectation cannot be met.
March 24, 2013
Rated 5 out of 5 by AndrewBrooklyn The best business hotel in Denver
Very good check in staff. Fast, professional and friendly. The same a lounge staff. After not as good stay at the Westin Snowmass Village it was really refreshing.
Another plus - Club Lounge. A few computers, fast wi fi, a printer, a fax etc. Delicious breakfast. The best business hotel in Denver for sure.
December 25, 2013
Rated 5 out of 5 by Bab4 Great Location
Great Location for food, shopping, tourism. Clean and Comfortable Rooms. Good food within hotel.
August 11, 2014
Rated 3 out of 5 by JosieKim Not completely satisfied
Room needs a full length mirror. Hotel could offer free wireless connection and the parking fee per day was expensive. I expected more from the hotel, especially during check in, since I am a SPG member. A warm cookie or bottle of water could be offered. One more thing, the bed was uncomfortable, too hard.
October 16, 2013
Rated 3 out of 5 by JCDEN Tower vs. Plaza - Room size
If you stay at this hotel, asked to stay in the Plaza vs. Tower rooms. they are nicer, face the courtyard and can be larger in size per my co-worker comparison. Unfortunately, the room had some items that did not work (e.g. clock) or were missing but got replace, so check out the room before you settle in.
March 2, 2013
Rated 2 out of 5 by Snygup09 Everything went fine except...
We have no complaints with the room features, cleanliness, facilities, or staff.. Everything minute went fine and pleasant except the part where we forgot a few clothes of ours in the room. I checked out in the afternoon, and by evening, we found out that we forgot a few clothes. So I called to them, and talked to security staff in lost and found. They told me that another guest already checked into same room. So they have to wait until they take their permission. I even went to hotel to get my missing things, but they could not help me out. So, the security staff assured me that he would check the room, and send them to my address. I gave him all my details. When I called him a couple of days later for the update, he informed me that they did not get anything from that room. That sounded awful to me. So, please do not forget anything,mandadi also do not leave anything behind.. You might lose them !!!!!!
Don't want to blame anyone except myself.. We chose a wrong hotel probably.
May 9, 2013
Rated 5 out of 5 by SmileSeeker Excellent Venue for Conference
I've been to Denver many times for conferences and special events but this was my first time staying at the Sheraton Denver Downtown. All the staff and the property itself have earned my future business. Kudos for delivering with such a great combination of professionalism and friendliness!
May 5, 2014
Rated 5 out of 5 by Lottieda6 Great Hotel!
Wow, I loved it here! Rooms are quiet and very comfy!!! I had a room with a view of the city and just got an extreme value all around for the money spent. They are also super dog friendly here, too. My dog was greeted with a bowl of water and some treats at the bar! We will be back! Woof woof! : )
April 8, 2014
Rated 2 out of 5 by Lee1234 July 20-23 trip
Where do I start:
1) I was not initially upgraded. I am a lifetime Platnum. It took almost 2 hours to get into another room
2) No toilet paper in my new room
3) on 3 occassions I had to go back to the registration desk due to room key not working
4) Valet driver very rude
5) air conditioner never shut off
July 24, 2013
Rated 4 out of 5 by CLC60 Experience
First experience at at the Sheraton Denver. The overall experience was very good -- would have been excellent, but had issue with the bath tub and hot water. Thought that at check-out when I told them I may get a little off the bill or a coupon for something when I come back. Only disappointment was that.
February 18, 2013
Rated 5 out of 5 by HC604 Accommodating
This hotel was very accommodating.
The personnel were all very friendly and customer tolerant. They made me feel comfortable as if I truly was there guest. Helpful, informative and caring.
The hotel is in good location for accessing the downtown shopping and surrounding happening.
May 23, 2014
Rated 2 out of 5 by Anonymous8859 Unsatisfactory
The bathtub did not drain. The heating/cooling unit in the hotel room did not work. I shared my feedback with the front desk when I checked out and they told me that the overflowing bathtub was their 'indoor pool' feature.
I was pleased that they offered to bring up a small refrigerator to our room.
February 25, 2014
Rated 5 out of 5 by Kat1222 Most spot on service ever!
I travel. I work in the hospitality industry as an event planner. I am incredibly critical of hotels, restaurants, service etc. This hotel was by far the most spot on Sheraton I have ever had the pleasure to stay in. Service was impeccable. They exceeded all expectations in every area. i was impressed!
October 22, 2012
Rated 2 out of 5 by Jim47 Location can't be beat
While the beds are extremely comfortable, the location can't be beat for downtown activities, and the bar has great beer, we were displeased with the water quality problems in the rooms. Staff handled our complaints maturely; I advise you check current reviews to see if this problem has been rectified.
May 23, 2013
Rated 5 out of 5 by badger5 great location
for our purposes of sporting events, concerts, & theme parks works perfect hotel very accessible to eating
August 8, 2014
Rated 4 out of 5 by Lackey23 I would return
This hotel was nice. For the most part the staff was friendly and helpful. The was one room service lady who accepted addtional payment who I regret paying after the second and third persons assured me it was included. Felt a little taken advantage of. Also you get 45 minutes of free internet per day.
July 31, 2012
Rated 4 out of 5 by Shari56 Billing process sucks
There was an error on my emailed folio. The telephone goes to a voice mail, so I left my name and number. No call back, so I sent an email. No reponse. My folio is wrong and the hotel is making no effort to contact me to correct it. Both the billing process and the staff response need to be improved.
December 10, 2012
Rated 4 out of 5 by Chris Good, but could use some work
Great rooms, clean with good service. Workout room is quite good.
Location is good.
They do need to improve the following:
-Wi-fi is spotty, seems to time out every 10 minutes. Signal strength variable.
-Hot water. Variable--mostly good but one morning had essentially none.
-Pool was being renovated.
April 28, 2013
Rated 2 out of 5 by JS10 So stuffy and small
I stayed at the Sheraton for a couple of nights and felt like I didn't get my money's worth. The hotel itself is in a great location with easy access to the strip mall and not too bad of a walking distance from the convention center. They also have a great restaurant inside- the yard house. My room was not what I was expecting. On the smaller side... Especially the bathroom. Could not even shut the door and using the toliet without feeling claustrophobic. The toliet was also very hard to flush. Which was very annoying. The rooms also have a very weird odor that is very uncomfortable to sleep in. (Windows did not open). There was also so much dust in our room. Could not even move the blankets without seeing all the dust fly into the air. The walls and paint seemed old and molded. Not to mention, for the amount of money you spend here you think you would at least get free wifi or not have to pay almost 30 dollars to park in their garage. To just sum it up, it was a very disappointing stay.
January 25, 2014
Rated 5 out of 5 by Ladyarchitek Very nice hotel.
The hotel and meeting rooms were very suited to the size confernce that I attended (380 attendees +/-). The sleeping rooms were very close to the conference meeting rooms and this allowed for trips back to the sleeping rooms in between events. The roof top swimimng pool was another awesome feature.
September 8, 2012
Rated 4 out of 5 by Bureaucrat Will come again
Good size and clean room with king-size bed. Room service breakfasts were large, tasty, and delivered quickly. Staff was friendly and helpful. Well-equipped fitness center. Great location.
Only criticism is of the excessive heat in the room, which could not be changed. That was not so comfortable.
November 24, 2012
Rated 5 out of 5 by JazzEG First time in the Mile High City
I visited Denver during a conference and my stay was absolutely outstanding! The Sheraton's location was so convenient to everything. Buses, shopping, walking to restaurants were all activities I got to enjoy. When I return to Denver, the Sheraton Downtown will be my hotel of choice.
April 29, 2014
Rated 3 out of 5 by Shipper45 Hotel is Great - But Don't Ship Anything to The Hotel
The hotel experience was good for the most part,
HOWEVER, they have a 3rd party company that manages shipping and receiving. It costs about as much to get your package from then as it does to ship the package...It is a TOTAL Rip-Off......
June 26, 2014
Rated 1 out of 5 by norcom room not clean
room was filthy. room service decided to clean the room at 6PM when I was preparing to leave for the evening. Even after repeated attempts at getting room cleaned.
Toilet backed up. Had to call plumber
Shower ceiling caved in to my shower from room above. They would not repair while I was there
October 20, 2012
Rated 1 out of 5 by HI28 Worst Service Ever
Customer service doesn't answer emails, they aren't returning calls. They always say that they are sorry for the inconvenience and that they are changing managers positions, but nothing acutely moves.
The hotel is fine, but the customers services is so bad.
June 11, 2014
Rated 2 out of 5 by tamsline Two nights of no sleep
Friday night, roudy/intoxicated men were staying across the hall from me and kept the entire hallway up all night. Saturday night, the PA system went off in my room for almost an hour at 4am in the morning. Also, why do you not offer Wi-Fi for your guests? Less expensive hotels offer free Wi-Fi.
September 5, 2012
Rated 3 out of 5 by Julie925 Nice older/updated hotel
Location is great, hotel is old but clean and cafe staff was excellent at breakfast. Shower knob fell off twice, toilet flushed like a tornado (very loud) - neighbors was loud as well. No view from room on 3rd floor - had to walk a very long hallway to get to room which got tiring after 3rd day.
November 19, 2012
Rated 4 out of 5 by Pamela53 Great stay
My room was great, though I think I'm allergic to the detergent they use on the sheets. Next time I'll bring my own pillowcases. Other than that, and there were only a few in my group of over 100 that had this issue, everything was wonderful. Staff was very helpful with our conference.
April 14, 2014
Rated 4 out of 5 by Ewd2013 conference and room
Conference staff excellent. Bonnie made sure we had a few things that were ordered but not included. Professional quick response. Desk staff very good. Bad flight out. Staff at this hotel made me feel that good customer service is there and made a trip that started poorly proceed very well.
March 11, 2013
Rated 4 out of 5 by stormyboy Nice hotel, just need to keep up on repairs
Several areas in the hotel had wallpaper peeling away from the wall, tacky! Our room had no remote for the tv, called the desk and waited 1/2 hour and no one showed with a remote. Had to go to the lobby and talk to guest services live and then had a remote in about 10 minutes..
May 5, 2014