Rated 5 out of 5 by Kane23 Amazing time!!!!!!!
Hotel staff was very personable. Had a beach front room and it was spectacular. I wish we stayed in Kaua'i for our whole trip. Julio at the pool was awesome and very helpful and so was Noel one if the cool bartenders. Wings were out of this world!
December 27, 2012
Rated 4 out of 5 by anniversary300 A mixed bag
Our room was not ready on check in and then late in the afternoon we got a call and were taken to a room with two double beds instead of a king. We had to wait until the next day and be available for them to move us which basically wasted a day. The staff was good about trying to help once the error was discovered. Asked for a cabana since we had to stay on property until we moved but they were sold out.
I forgot something in my car. the valet was rude rude rude rude he made me walk out to my car at least a block away without any guidance and then was rude when I asked for help. I complained to the manager who sent wine and strawberries to me.
The beach if calm is good for swimming if not calm go to Poipou short drive away. The food was good but a bit pricey.
Overall the service was excellent from most of the folks there.
Once we got into our fourth floor room with king bed with beach view we were more than happy.
The pool made my skin break out it has a lot of chemicals which was too bad since the beach was so rough. It is a good hotel but nothing compared to the Maui Sheraton
June 29, 2014
Rated 5 out of 5 by newlyweds12 Great Location, Great Hotel
The Hotel was great, from the staff to the room. Everyone there was at the hotel was extremely helpful. The best restaurants we ate at were recommended by the bellhop. The room had a great view of the ocean. I would stay here again and again.
December 2, 2012
Rated 5 out of 5 by Cashy Outstanding location
This hotel not only has great amenities but also a great location relative to the quality of beach, proximity to town and rooms where you can relax and literally watch the world pass by!
July 14, 2014
Rated 3 out of 5 by Canary Air conditioning in room is terrible
Our first room was cramped,at the end of the resort, a/c did not work but we were told numerous times it was fine. I finally asked to change rooms - spg was not noted. I was very disappointed with staff and housekeeping.
June 3, 2014
Rated 5 out of 5 by WirePaladin Great hotel, great location
More like it. Excellent service and location. Shuttle offered to local restaurants. Housekeeping excellent, nice spacious rooms, great beach and pool. Would go back. Oceanview room had a private lanai. Walk down the beach to see Monk seals.
February 7, 2013
Rated 3 out of 5 by MN2013 Great Bell Staff
Front desk unfriendly. Bell staff was great! Rooms were a big dissapointment. Elevator was broken our whole visit 3 days. Restaurant Rum Fire was great. Photos are very misleading. This is defintely NOT a 4 star hotel. 3 stars is generous.
August 19, 2013
Rated 4 out of 5 by Bun58 Ideal location
Our family of adults spent 2 nights/3days enjoying the beach. Only a little disappointed by the damp smell of the 1st floor ocean wing rooms. Otherwise, staff was helpful and kind, particularly the folks at the activities desk by the pool
October 23, 2013
Rated 5 out of 5 by pukashell Perfect
wanted a quiet, relaxing place to spend a week together, and got more than we could have wished for. Staff was great, room was lovely, property felt like "a friend's place" rather than a touristy resort. Loved it, will definitely be back.
December 30, 2012
Rated 3 out of 5 by CPAMARC Don't expect luxury
I read this hotel was renovated. I had high expectations given my experience at the Sheraton on Maui. This is not and will never be that hotel. I did not see where the dollars were spent. The lobby was new but nothing else seemed refreshed. Our first room was very small. The bathroom was very small and very much like a motel bathroom. It was a Garden Room on the 4th floor. The big problem was the A/C unit, which sounded like a jet engine. We complained on night #1, they said they would have engineering look at it. Problem was not fixed. We complained again. The front desk informed us that this was a "new" A/C unit and are much louder. So, they knew about this problem but yet did not move us when we originally complained. This front desk clerk, immediately changed our room to one with a quieter A/C unit and credited our resort fee for our entire stay. That was much appreciated.
The resort area was small but it was not very busy, so finding a chair was never a problem. The pool is also small but the beach is right there. Can't complain about that.
October 12, 2012
Rated 4 out of 5 by barb2014 Beautiful vistas at a beautiful hotel
The Sheraton Kauai was the most relaxing place we stayed on our 10 day Hawaiian getaway. The staff was attentive and caring. The hotel is conveniently located and we were able to take road trips from the hotel to many local attractions.
February 6, 2014
Rated 4 out of 5 by MDG1 Great Ocean front property
Very nice property, great staff, beautiful location, nice rooms.
Two recommendations to improve- Staff would have received 5, BUT ROOM SERVICE WAS SLOW AND POORLY EXECUTED.
Sink area in bathrooms need hooks for hand towels, cosmeticcbags
March 14, 2013
Rated 4 out of 5 by Kim13221 Overall a great place to stay
Have stayed at this resort many times. The refurbishment of areas (restaurant, pool, fitness center) were great.
The rooms/buildings are beginning to look a bit worn though.
Staff was terrific and the location in Poipu can't be beat.
March 14, 2014
Rated 2 out of 5 by Fred Kind of dated
Internet not available in all locations. Redeemed SPG points and was only offered the cheapest room, which was way below our expectations. Was willing to pay for an upgrade but was told the hotel was full and nothing else was available.
March 17, 2013
Rated 3 out of 5 by KTLA Crazy refrigerator
It's ok since I needed the room for business meeting. There was a constant knocking which I thought was water hammering and slowly realized it was the refrigerator. It kept me up all night. The cost value ratio was too high for $paid.
March 8, 2013
Rated 5 out of 5 by Greg Nice Get Away
If you in Kauai and looking for a nice place to enjoy the beach and south side this is the place. It has a wonderful ovean view and from the pool you can enjoy the ocean as well. The sunsets are one of the best we saw during our stay.
April 27, 2013
Rated 3 out of 5 by Cheryl50 Beautiful ocean views
The grounds are beautiful, needs new carpet in guest rooms, also the pool lounge chairs are very uncomfortable. When you sit up there is a bar directly under you which you sit on. Staff was friendly, food at restaurants was excellent.
April 13, 2013
Rated 4 out of 5 by backie Great location, great staff.
We had a wonderful time in Hawaii. The staff at this Sheraton was terrific and the setting wonderful. The hotel is not brand new but upgrades are apparent. The rooms allow a bit of noise from other rooms but the facility is very nice.
May 7, 2013
Rated 5 out of 5 by BillandVal Quality property - in premier location
Poipu beach is definitely our preferred area on Kauai - and the Sheraton could not be situated any better. great rooms, great pool area, great service and as good a resort beach as you could ask for.
June 24, 2014
Rated 5 out of 5 by Mergatroy Paradise on Steroids
The view and amenities were excellent.
August 26, 2014
Rated 5 out of 5 by AimeeEMT Great hotel!
Hotel was very clean and comfortable! Our check in was a little bumpy due to no rooms being clean so we were upgraded to a nicer room room with an awesome view. We had the best time ever and could not have asked for a better hotel!
August 22, 2012
Rated 4 out of 5 by Najs4 Beachfront stay
The property has a lovely location and beach amenities are nice. The garden area pool needs attention and was not a welcoming place. Food at the restaurants was very good. Exercise room needs some more equipment to meet all needs.
March 11, 2013
Rated 4 out of 5 by Minneapolis01 Great location
We had a great stay at the Sheraton; it is located right on the beach and is a lovely property. Staff service at the poolside was kind of slow, but they were always friendly and attentive once you got their attention.
May 6, 2014
Rated 5 out of 5 by greatful This hotel provided great service
Unfortunately my stay was short, but I found the staff courteous and helpful so that I could complete my objective to attend my nephew's wedding. They were helpful to give me directions to expedite my attendance.
May 19, 2014
Rated 4 out of 5 by Craig 4th visit to Sheraton Kauai Resort
Great property, even greater staff. Only downside is the deterioration of the food offerings. On site Starbucks is a good addition, but the limited breakfast and poolside menu sent of off site for all meals after our first day.
May 9, 2013
Rated 5 out of 5 by 30Ann Loved this hotel
This hotel was awesome. The staff was very friendly, the views were amazing. Would stay here again. Great place to spend our 30th anniversary.
July 27, 2014
Rated 5 out of 5 by AC12 Excellent Location
We really enjoyed our stay in an ocean front room in the quiet Building One. We loved the location of the resort and it is beside a great beach. The lobby area has a very relaxing, welcoming atmosphere. Hoping to return soon!
August 11, 2012
Rated 5 out of 5 by Flake Awsome Hotel
This hotel was more than we expected, it was quiet and the staff was very professional and friendly and always willing to assist. Very clean and easy to get to. Right along the beach.
June 28, 2014
Rated 1 out of 5 by Dishpirate Misled
First off, I booked my room being told that it was going to have a view of the ocean. The pond in front of the hotel is not an ocean. It didn't have to be oceanfront but a view of it would suffice.
I called the front desk or reservations from my room not requiring a move but just to inform them of the mistake in the room booking. They transferred me to a manager who said we can take a walk to see other rooms she could change me to but I declined politely stating that I just wanted to inform her of what type of room I was told I'd be given. She said she would email me directly and to contact her for a future stay and she would upgrade my room at no charge. I don't know how long it takes for email to get to me but it's already been 5 days. I think emails from the island take a little longer on the WWW.
Other than that, the facilities were okay. Service at the pool was a bit slow. Having a 2yr old at the pool in the sun doesn't bode well for over 30minutes without service. We just wanted drinking water despite all the water around us.
Next time, will try the W.
August 20, 2012
Rated 4 out of 5 by RScwest Incredible location, mediocre service
Some of the staff were incredible and deserve high accolades. Others made the experience uncomfortable and awkward. Staff would say we have certain amenities and other staff would say we would not and place the blame on us.
November 29, 2012