Rated 4 out of 5 by Phil11 Great staff here
They accommodated every need and were extremely friendly. The location of the hotel is very convenient, saddled between 16th St. Mall and the Capitol. The fitness center is also much larger than any other hotel's I've been to and is well-equipped.
June 13, 2012
Rated 4 out of 5 by Sledhead59 Downtown Denver Sheraton
Arrived around 3pm after driving 7 hours to be told our room was not ready, they said they were at capacity the night before... waited for 1 - 1/2 hours before our room was ready and all we got was they were sorry, so much for SPG recognition :-(
August 26, 2012
Rated 4 out of 5 by CollegeAdmissions Great Location!
Great location for an extended business stay. The room was comfortable and clean. Wish that you didn't have to go down an elevator/escalator to reach the tower rooms. Great having the Yard House right there too. Can't wait to come back and visit.
October 11, 2012
Rated 4 out of 5 by TiredFeet Great beds, endless hallways
Be sure ask for a room in the vicinity of the elevators. There is only one set per floor and the hallways are endless if your room is in the far hallway. The bed was great and they offer a "Green Option" (no housekeeping) - very nice to see that.
November 26, 2012
Rated 4 out of 5 by WineAdvisoryGroup Good Location, Convention Hotel
My one night stay was fine. This place is on the older side and caters to conventions, so individual travelers can get lost in the shuffle. But still a good place with fine service. Room was a little on the small side. Location was great for me.
April 7, 2013
Rated 1 out of 5 by TCarp31 Horrible stay
The staff treat you like you are a young punk their to cause problems. This use to be our regular place to go, but due to their new attitude toward their customers we will never return. Hotel is very clean except black mold substance in showers.
January 3, 2013
Rated 3 out of 5 by ALW500 Stayed for a Conference
The conference facilities were very nice, they could have been larger for the specific conference I was attending. THe Suite was nice and large, very small bathroom however, too small. One person could barely turn around inside of it.
September 13, 2013
Rated 4 out of 5 by Jcook770 Parts Were Great
I was there for a pretty large conference. My company was sponsoring the event. The banquet staff & food was excellent. The meeting coordinators were great. I was very disappointed in the lobby restaurant however. On my departure morning I dined at breakfast time by myself. I was placed in the absolute very back corner of a large open space. It was actually funny seeing all the single people sitting around the outside edge of the dining room. My waiter was inattentive. I asked for something and never received it. He finally showed up after I had finished my meal. The lady sitting next to me requested some brown sugar for her oatmeal. Not a difficult request. The waiter (same one) just looked over toward the buffet and told her he did not see any. I was mad for her and told the waiter to go ask the chef for the brown sugar. It was amazing how unhelpful he was. They call this a “service” industry??
By the way...there was not a manager stationed at the front of the restaurant (perhaps another problem) or I would have said something to him/her.
May 7, 2012
Rated 5 out of 5 by Denvernative Downtown Denver perfection
Downtown Denver is beautiful and the downtown Denver Sheraton fits seamlessly into the beauty - The lobby is perfect, not overstated but elegant - The beds are heavenly - The staff and management exude competence and make the stay so pleasant
August 22, 2012
Rated 4 out of 5 by tjb13 A one night stand
In and out for a meeting I wasn't there long enough to explore much more than my room and meeting space. Location is excellent with 16th Street Mall out the door. It is an expensive, LONG ride from the airport.
October 29, 2013
Rated 5 out of 5 by Bre2013 This hotel is located in the best place.
We were in Denver for 3 days. We never had to worry about staff or others around. I am always happy to be able to walk everywhere instead of having to take a taxi.
There were so many things to see & do right in there area. Would stay again!!
May 7, 2013
Rated 5 out of 5 by ARRZ Great Stay!!
What a great Hotel!! Location is right in the heart of Downtown Denver, easy access to just about everything!! Staff were very friendly and helpful. Very clean rooms with a great view of downtown. We can't wait to come back for another stay.
December 16, 2011
Rated 4 out of 5 by Jeans Very nice hotel
We enjoyed our stay but we booked the room for 4 and it was set up for 2 as far as towels, cups, coffee. We did not enjoy the alarms going off 4 times during the evening. Made it very hard for sleeping late into the night and early morning.
January 1, 2013
Rated 1 out of 5 by William3344 would not use Sherton Again
Overall lacking in customer sevice, front desk staff did do a good job. The restraunt and bell staff are happier talking to each other, than trying to deliver customer service. For the price their should have been higher standards in place.
July 30, 2012
Rated 5 out of 5 by nicomo Excellent Choice in Denver
The hotel is very well located around the 16th street where there is plenty to do and visit.
The staff gave me an excellent service.
Unfortunately, the Hotel does not provide with airport shuttle which is a pitty when arriving late.
August 12, 2013
Rated 5 out of 5 by ottawa78 owner
Great motel. Good location, rooms very large. Staff friendly and helpful to accommodate us. The restaurant at the location was very good. It was the Yard house. Enjoyed the stay. Great accommodation and location.
October 21, 2013
Rated 5 out of 5 by CJ0617 Great Hotel
Very nice hotel to stay at. Extremely clean and comfortable. On the corner of 16th steet mall so everything you could possibly want is right there.
So if you are looking to stay in Denver I highly recommend the Sheraton Downtown Denver!!
August 14, 2012
Rated 1 out of 5 by waitingforfolio Lackluster Service
The front desk needs work. Desperately. Over three days and two rooms the front desk never once answered a phone call.
I am also still waiting for my folio. Seems a mountain too high to get it emailed.
Maybe somebody there reads this?
October 22, 2012
Rated 5 out of 5 by Eltio01 Everything was great
Had a chance to stay for 4 nights and I loved it. Very well located and comfortable with all the facilities.
The only thing I never understand is why hotels in lower ranges have internet for free and this top end hotels charge for it.
May 6, 2013
Rated 3 out of 5 by Javaontheplains Great pool/location
Beds were very comfortable and pool was awesome. However we stayed in a suite and the bathroom was the smallest I have ever seen in a hotel. Only room for 1 person barely. Also phone was covered with something sticky like pop. Yuck!
July 3, 2012
Rated 3 out of 5 Bad experience
Hotel Can't find my listing and when they located my room they did not have it ready. Understand mistakes happen, but attitude and ability to make good decisions on the spot are important. I ended up changing cloths in the bathroom?
August 27, 2012
Rated 5 out of 5 by Bully Restrauant Staff
Rico - 'from Puerto Rico' & Godfred
Rico - amazing energy and focus on the customer !!!! Well trained, wish I had a job for him .......
Godfred - hope he makes it .... there is alot of desire to do well; be patient, he will bloom.
November 26, 2012
Rated 4 out of 5 by jpain Center city hotel that keeps itself young
Folks on lodging side of the house did their thing as management would hope. Welcome, room cleanliness were excellent. Ice was difficult to find from 19th floor in tower. Service for breakfast was slow even in uncrowded atmosphere.
May 14, 2012
Rated 5 out of 5 by sirtommac Very Fine
Clean and comfortable. Only two minor issues: There was no microwave in the room (for warming up leftovers), and the pool water temp could have been a little warmer (not that big a deal if there had been a spa in which to warm up).
September 14, 2012
Rated 3 out of 5 by Ambivalent Great Accommodations but needs to improve customer service
Great Accomodations, but had trouble with checking in. Room was not ready upon arrival at 4:30pm. Checked back in at 6:30pm and was told room was still not ready. Had to demand better service and was then told room was available.
November 2, 2012
Rated 4 out of 5 by LeeM Excellent location and nice facilities
You can't beat this location for exploring downtown Denver. It is right off the 16th Street Mall and very close to excellent restaurants on Larimer. I would recommend this Sheraton to anyone who wants to be centrally located.
March 7, 2013
Rated 5 out of 5 by gmakate1954 Enjoyable Visit
Our evening at the Sheraton in Downtown Denver was very nice. The staff at check-in were gracious and welcoming. Our room was comfortable and linens very nice. We had excellent service in the lounge. We hope to return soon.
April 18, 2013
Rated 5 out of 5 by PFlaune60 Birthday
We have stayed here before and like the convenience of the location to all the sites of downtown Denver.
December 16, 2013
Rated 2 out of 5 by Anital Noise level at night unacceptable
Difficlut access to hotel parking; room assigned close to elevators and noise of other guests returning to their room and standing in elevator area- talking after 11:30 PM unacceptable. No thought to other guests.
September 8, 2013
Rated 2 out of 5 by Peter This Hotel need to redo housekeeping
Checked in Saturday. Room not cleaned Sunday or Monday. No one ever entered the room. Complained Monday evening. Room cleaned. Room not cleaned again Tuesday. No hot water on Wednesday morning. Housekeeping needs a revamp.
February 28, 2013