Rated 4 out of 5 by messi internet?
like central location, professionalism, and excellent support for professional conference. Unhappy w/ weak wifi signals and not a smooth transition between wifi networks in guest and meeting rooms.
June 23, 2014
Rated 4 out of 5 by Elephants Problems
1)Door out of plumb so stuck when trying to open or close.
2)TV remote almost worthless, buttons had to be pushed too hard & still not working
3)Room not vacuumed between previous renter
4)No sweetners or creamers when checked into room
May 24, 2014
Rated 2 out of 5 by Habes Hot water problems
Stayed with you to nights... Weds Feb. 20th and Thurs the 21st. No hot water Thursday morning at all... and luke warm Fri morn. Now I know there was a problem with the hot water system on Thursday morn... and ? maybe I hit a peak usage on Fri... but come on...
February 23, 2013
Rated 5 out of 5 by Gloglo Splendid Hotel - location terrific, amenities great, food fabulous
This Sheraton Hotel is fantastic. The staff understand and display fabulous customer care in everything that they do and how they act.
July 15, 2014
Rated 4 out of 5 by Greg17S Great Hotel...but could of had better room service
Great hotel with the proximity to everything we were looking for and restaurants nearby. Only issue was getting sheets changed after a couple of days ...and after asking 4 times did it actually happen.
Proximity to events and what we were looking was excellent though!
November 19, 2013
Rated 5 out of 5 by KTBUG What a wonderful experience
The experience began with a wonderfully responsive staff. The accommodations met my expectations and the room staff were very responsive to guests questions and needs/
I would recommend this facility to anyone traveling to the Denver area.
May 18, 2014
Rated 3 out of 5 by unimpressed1 ok and close to convention center
very average hotel - surprised by the layout of the room very awkward. room was clean but did not feel upscale for a Sheraton. Slightly disappointed overall. No room service per front desk although there were food trays in hall.
May 29, 2014
Rated 5 out of 5 by Music13 Hotel Met My Expectations
My week's stay in the Sheraton Denver was comfortable, worry-free and enjoyable. A minor issue with towels was resolved immediately so I can well say that customer service is a priority. Enjoyed the spacious and clean room and the fitness center on several occasions.
July 6, 2013
Rated 4 out of 5 by sally64 Parking
We left Sunday at about 4:45pm and had to pay $32.00 - $24,00 for the overnight and $8.00 for the extra 45 minutes. This amount of money is beyond ridiculous!!! Since we had 2 rooms and 2 cars, that was a total of $64.00 for an overnight stay - not sure we'll be back
September 7, 2012
Rated 4 out of 5 by BUMMED28 THE GUEST BILLING DEPT.
I JUST WANT TO COMMEND JOYCE W. AND MANUEL OF THE DOWNTOWN DENVER SHERATON FOR GETTING THE MISTAKES ON MY OVERNIGHT BILL CLEARED UP. THEY WERE VERY PROFESSIONAL, HELPFUL AND DEDICATED TO MAKING EVERYTHING ALRIGHT! I TRULY APPRECIATE THE ASSISTANCE THEY PROVIDED ME.
January 8, 2014
Rated 5 out of 5 by Wingman Kapell/Baugh wedding
I was a guest in your hotel last week to attend a wedding and assist Vicki Adams, the groom's mother, with flowers for the rehearsal dinner, fruit and veggie trays and beverages for the reception and anything we needed pertaining to the event. Jon Baugh told us that he had met with Carson who would be our contact. I called him as soon as we checked in and he came to the lobby immediately. Once he understood what we needed he realized we needed more than a standard room. He upgraded Vicki to a suite on the 11th floor and relocated me to the same floor as well as the use of a luggage cart to transport supplies, a small refrigerator for the suite, big tub of ice, assistance with our room cards,and tools to use on the flowers due to weather He was absolutely fabulous in meeting all our needs the entire weekend. He even gave us the use of a full size refrigerator off the lobby to hold our fruit, veggie trays and beverages for the reception. Oh yes, he loaned us some beautiful trays to use too! It was so clear that Carson knows exactly the meaning of "customer service". He went above and beyond anything we expected and made us feel like we were just as important as the Seahawks! He was so polite, professional and just a delight to work with. Vicki and I both thought of Carson as our "Guardian Angel". We sang his praises to Jon and Bri for choosing your hotel. Thanks for everything, Carson!!
August 13, 2014
Rated 5 out of 5 by Rocker24 Excellent Hotel!
We thought this hotel was really nice. We had a King junior suite which was beautiful and very comfortable. The location is great with lots of shopping and restaurants in the area. We were only there for one night but I understand that there is a beautiful pool too.
June 4, 2012
Rated 2 out of 5 by MRSESQ Electrical Upgrades Needed.
I spent three nights at the Sheraton Downtown Denver and each morning, had to call to have the power in the bathroom fixed, sometimes having to call several times. All but once, I had to wait over 10 minutes for a response. Electrical power needs serious upgrading.
August 13, 2012
Rated 2 out of 5 by bridgetl mehhh
good location, but rooms need a lot of work. stayed in the tower side and walls were paper thin. had a very old school bathroom that needed to be updated. additionally there was a square hole cut out in the ceiling that was badly patched up and dust in the room.
August 6, 2013
Rated 4 out of 5 by GregWI Best fitness center
Hotel is in great location, accessible to many restaurants and bars. This hotel has an excellent fitness center - a full size room with 15-20 weight machines and an equal number of cardio machines, plus a large dumbbell set. One of the best hotel gyms I've seen.
June 12, 2012
Rated 4 out of 5 by Deni101 Great Staff
I enjoyed my stay at the Sheraton Downtown. I only have one complaint. the rooms on the north side on the 22nd floor need better air conditioning. The sun beats in an heats up the room. The air conditioning cannot keep up.
The Staff in the Club Lounge was great.
September 5, 2012
Rated 4 out of 5 by John8765 Diverse Hotel
I initially booked this location due to a conference at this location. I stayed four more nights for a vacation. The hotel worked very well for both. I was particularly impressed with the event staff.
June 15, 2014
Rated 5 out of 5 by BlueeyesSalem97301 Great hotel and staff
Stayed here for 2 weeks for a convention. The staff really went above and beyond to accommodate my every need.
July 17, 2014
Rated 5 out of 5 by Janet142 Noisy Neighbors
We had some late night revelers in the room next to ours. A call to the front desk and a visit by security was a gentle way of informing them to quiet down. We appreciate the diplomatic way it was handled.
June 10, 2014
Rated 4 out of 5 by Frenchhorn great location
Right on the 16th St. mall so you can hop on the free buses either direction. Very helpful staff.
As we were there for a wedding, we did not use the lounge much but it looked like you needed to buy wine during happy hour.
May 27, 2014
Rated 4 out of 5 by Rizman Watch your bill when you depart...
I booked a room with SPG points. When my wife checked out she was charged a $55 fee. This fee indeed should not have been charged. I feel taken advantage of and still have not gotten my credit that hotel staff said I would receive after I called the next day.
May 10, 2012
Rated 2 out of 5 by chateado12 Back Ache
Showers are weak, half of the water comes out the shower head and the other half is wasted out the spout below. Beds are the absolute worst I've encountered in some time. Even as an SPG member, I am not likely to consider a Sheraton hotel in any future stays.
June 11, 2012
Rated 5 out of 5 by Popeye21 Excellent staff
Brooke at the front desk is an asset to this hotel. Not only very well versed in the runnings of the hotel, but also of her clients. She is unflappable and efficient and if all hotels had Brooke's as their service fronts, the world would run much smoother
February 15, 2014
Rated 3 out of 5 by peteraspg need to raise the bar
I've stayed at this Sheraton at least 30 times, it was great when the renovation was completed but it's losing it's appeal.
my room wasn't cleaned / refreshed 2nd day.
paying $27 for self park and $10. for internet for spg gold members is not much of a perk.
October 24, 2013
Rated 2 out of 5 by Naasa Beautiful hotel but limited offerings
The bedroom is prob.designed by a man--lacks drawers for women, no protection for getting out of tub/shower, no shelf for toileteries, no info that sheets are not changed during visit, lacks a reg. breakfast restaurant. Best feature is the gym and restaurant
October 22, 2013
Rated 4 out of 5 by Will54 Enjoyable Stay
I was very pleasantly surprised (overall) by my stay at the downtown Denver Sheraton. I had expected it to be a bit worn and dated. It was not. It was as nice (or nicer) than any other downtown Denver Hotel. Room in the tower was smallish, but very fresh, clean and comfortable. No more needed for just me!
I highly recommend the hotel. The only negative is the Yard House in the lobby of the Plaza Building part of the hotel. I don't think I've ever visited a restaurant anywhere (and I travel a lot) with unfriendlier staff and ruder service. The staff at this restaurant was so unfriendly and rude I got up and left mid-dinner. I have never been treated so disrespectfully by wait staff. I was moved twice so they could apparently provide seating to "more important" customers. Food was greasy, unhealthy, over priced and add to that the horrible service - I would not recommend the restaurant to anyone. It is not part of the Sheraton so shouldn't reflect on the Sheraton except that it is located in their lobby and was the only in-house restaurant I was aware of. The hotel, however, other than The Yard House, was excellent.
June 28, 2014
Rated 4 out of 5 by Lindworm Great location and staff
Stayed for 8 days during a conference. Surprisingly good food (no rubber chicken!). Fitness Center had all the equipment I typically use; location made it easy to go running in the morning. Excellent staff - they were easy to work with and very accomodating.
September 5, 2012
Rated 3 out of 5 by Floyd Not Sure
Stayed 4 nights. Upon check-in was asked if
I would be parking a car, said no I would not.
Got charged for 3 nights parking anyway. Now I see taking their sweet time in refunding my credit card the 68.99. Wonder how many don't notice and pay anyway. Hmmm....
October 18, 2012
Rated 3 out of 5 by PDDC Typical, tired Sheraton
As I've experienced with other Sheraton locations, this hotel is clearly on the old side and needs some updating. General facilities are nice, but the rooms themselves are a bit haggard and in need of updating. Service, as usual with Sheraton, was wonderful.
February 18, 2013
Rated 3 out of 5 by bad233 This hotel was lacking
Rooms are small, Restaurant service was poor, requested a Refrigerator all week and never received one and no one called to let me know why.
July 8, 2014