Rated 4 out of 5 by jbbromfield787 Lovely view!
My room was great! The girl at the front desk was more than wonderful. The overall cleanliness of the room was great, but there was A LOT of long black hair on the floor in the bathroom.
March 26, 2013
Rated 5 out of 5 by Jeremy96815 Comfortable hotel for three nights
Enjoyed our stay for three nights. Room itself was fine and clean. Check-in was pleasant.
The hotel is more family-oriented, although they do a good job of separating the kids from adults between the two pools.
The shops in the hotel are also convenient, especially the small market/convenience store. The hotel is also conveniently located near shopping centers with many restaurants.
Minor points: the TV is somewhat small, especially given the distance from the bed to the TV, and there was a fair amount of noise, such as trucks backing up, due to our room and location.
March 25, 2013
Rated 4 out of 5 by Joanna29 Just great
I spent a fabulous vacation in the Sheraton Waikiki hotel. Great ocean view from my room, the room was spacious and clean. The staff was very friendly and service-oriented. I would recommend this hotel at any time.
March 24, 2013
Rated 3 out of 5 by Veronica This hotel is in a great location
First, I am totally disappointed with the Hotel Rates. When I book a hotel I expect all fees to be discussed upfront. It should $325 per night all taxes and resort fees included. Because no matter what $325 per night is what you will end up paying, there is no choice. So why advertise and lure you in with $260 + + +? We have to budget for the $325 not the $260, it is just deceiving. These additional fees should not be in the fine print. It should be front and center with the base rate.
In addition, the hotel could use some refresh and uplift. The doors of each room look like bunkers. There are no drawers in the room and only one sink (at least in our bedroom). Every room should also have an IPod dock.
The hotel is in a great location but it looked too much like a Vegas hotel instead of a Hawaii hotel!!!
March 24, 2013
Rated 5 out of 5 by MMrobins3 Recent stay
Great room, excellent position and great facilities throughout the hotel.
March 22, 2013
Rated 3 out of 5 by SDTom Disappointing
The property has a nice location, but the rooms are very spartan and tired looking. Certainly not the same as the pictures on the website. Also, I used Starwood points, which in theory "reward" frequent Starwood guests. Instead my "city view" room was overlooking their parking garage. One of the worst rooms and views I have ever had at a hotel. When I asked to be moved (I had a morning check in), the "friendly" staff insisted they had no other rooms available. Very disappointed in Starwood as well as this property. Next trip, I'll definitely be staying elsewhere.
March 21, 2013
Rated 5 out of 5 by VS2000 Aloha Spirit found at the Sheraton Waikiki
I was pleasantly surprised at the level of kindness and ability to accommodate the needs of the Sheraton guests. The staff exemplified the Aloha Spirit. The hotel is conveniently located on the strip for great shopping. The pools and beach access are great. Thank you for a lovely Spring Break!
March 21, 2013
Rated 5 out of 5 by 22etMimi great location , easy access to shopping and beach
Great stay. Very friendly staff, fantastic Concierge facilities, most helpful. Our room had wonderful views of the ocean and adult pool. Both pools lovely. Enjoyable restaurants with gorgeous views to Diamond Head and beach and delicious sea breezes. A must to visit 30th floor for breathtaking sunset views of city, bay and beach. Hard to get sun lounge during day but not a problem for us as we were out and about exploring the sights and shop, shop, shopping ! Great shopping and plenty of good quality restaurants just steps away. Hard to leave and would definitely return. We are very happy customers..... Aloha and Mahalo.
March 21, 2013
Rated 3 out of 5 by Lisa63 Needs improvement in some areas
After staying at the Sheration Waikiki many times, I feel the standard of service has fallen.
The carpet in the rooms were not vacuumed well as I when I dropped something under the bed, there were still large crumbs of foods left from previous guests. Also behind the curtain food crumbs had been left and not cleaned.
The bathroom was also of poor cleanilness.
I had dropped a part of the hairdryer on the floor and left it there to see if housekeeping would pick it up and it never was. The water tap had toothpaste around the faucet from a previous guests mouth and that was never cleaned off. That to me was disgusting.
Also we booked a wake up call and it never came.
March 20, 2013
Rated 5 out of 5 by Alan13 I loved the vast majority of the Hotel features.
The only negative was the noise from delivery trucks early in the morning. I normally get up at 6:00am.
March 18, 2013
Rated 2 out of 5 by neeta The infinity pool is nice
As a preferred guest, we found no extra attention. We often had to ask for the in-room supply of coffee or the supply of 1 bottle of water. Walls were chipped and dirty in our room. We were unable to secure a late check-out for our evening flight so had to beg for a hospitality room which had dirty towels and hair all over the bathroom - filthy and out-dated decor!
March 18, 2013
Rated 5 out of 5 by MamaOf2 Great Staycation!
Staff were all very helpful. The all-ages pool was very fun for our children and especially the kiddie pool for our toddler. She loved exploring the pool w/o being held. My husband & I want to definitely check out the infinity pool next time! The room was great! Shower/Bath was amazing. LOVED that there was a refrigerator and coffee maker in the room.
March 17, 2013
Rated 4 out of 5 by wacky The best money can buy
Best hotel in hawaii, cant wait to go back.
March 15, 2013
Rated 5 out of 5 by Lani10 Great family vacation spot
Great hotel for the entire family to enjoy. The hotel itself is clean, friendly staff, it has been tastefully kept updated, is centrally located, which makes it easy to cab to sightseeing spots, its surrounded by shops, and most importantly, it's right on the beach! We spent a lot if time at the pool too. There's a nice slide for the kids. The staff at the pool are all very friendly as well, but Bruno really stood out. He went above and beyond to be sure everyone was happy and had what they needed to just relax. He even greeted us with fresh towels when we were fresh off the beach with sandy towels. Because of all of the above, we'd recommend it to family and friends. Mahalo Sheraton Waikiki!!!
March 14, 2013
Rated 4 out of 5 by randa The Best Hotel on Waikiki Beach
With its great pools and expansive open areas this is a great hotel for both couples and families
March 13, 2013
Rated 5 out of 5 by ACDC Enjoyed are stay
Great location and fantastic staff.
March 13, 2013
Rated 4 out of 5 by Tjmax Our experience at Sheraton hotel
Our overall experience at Sheraton was good to excellent. Our room was adequately spacious and very clean. Breakfast at Kai market offered us vast varieties of food and everything we ate was very tasty. Our experience at the infinity pool was very good. Our server at Edge was very friendly and my wife and I really enjoyed larva flow and shrimp garlic! We also enjoyed all the fun activities the hotel offered us during our stay. If we have to say any negative things about this place would be a front desk was kind of cold when we were checking in and we did not feel a warm welcome. We felt we did not get enough explanation about the resort charge which we were not familiar with. Room cleaning was a little bit inconsistent. The first few days of our stay our room was cleaned perfectly, but after third day they left a dirty glasses on the sink and a few things were not quite right. Having all said, we will still be back to Sheraton for our next stay.
March 13, 2013
Rated 5 out of 5 by Fabulous Awesome!
It was my first time in Hawaii and O'ahu. Enjoyed my stay and the club lounge made it even better!
March 13, 2013
Rated 3 out of 5 by Drae Room & Noise
I was not happy about location of room on the week-end, when the front desk knows thier is live music right under me until after midnight, it would of been nice to let me know. I had to change the room just to get some rest. So I was not happy at all about the change of room or not being told upfront when I checked in.
March 12, 2013
Rated 1 out of 5 by joker Poorly operated vacations
We arrived at the hotel late in the day due to weather conditions in Chicago.. Called the hotel and explained that we were enroute to the hotel and didn't want hem to cancell the reservation. Arrived at the hotel and was notified that the rooms we were scheduled for had been given out and that they could give us different rooms. (Which was fine) Then things went down hill. The room we received was a room that was convered from a suite to a standard room, (BIG ROOM) only problem was there was nothing in the room except 2 bed and a TV. Then they tell us that we owe the 30 a night surcharge which on the reservation was never mentioned. VERY POOR OPERATION
March 12, 2013
Rated 5 out of 5 by angie88 Fun, modern and friendly!
The room was clean and very spacious. The service all around the hotel, the front desk, the f&b outlets, housekeeping staff and engineering were all very gracious and full of aloha! We had an excellent time!
March 11, 2013
Rated 2 out of 5 by Phoenix Silly...go next door.
We just checked into the Sheraton Waikiki for a three night stay. Having stayed at the remarkable Royal Hawaiian in the past, we thougt we would give the Sheraton a try, as our 12 year old was intrigued by the pool area. What a disaappointment. Check in process was fine, but the staff clearly was not used to giving the "SPG" platinum spiel, and we reminded them multiple times of status, more to make sure we were on the same page rather than to tout our status. The first room had no furniture...this is not a joke. We were told that with the renovation, it was decided that chairs, etc. were superfluous (my word). No SPG floor, no amenities, etc. So, we requested and got another "upgraded room"...still no furniture, two beds that literally listed to the side, no water, no robes, but a view of the ocean. I get the view appeal, although we stated multple times we didn't care about the view, but I think a chair with a back is pretty much standard at any motel. Thankfully, we are only staying three nights...but that doesn't mean I am not checking availability at the Royal Hawaiian. As a final note, we were told thatthe suites get furniture...there are four suites on each floor...good luck!!
March 11, 2013
Rated 2 out of 5 by 2K27 Rooms need update
The room I was given seemed to be in the "old" portion of the hotel facing the front. The room itself was like an older motel room, not what I would expect for the cost of this facility. The windows were butting up to a flat roof, not even a city view. Very disappointing.
March 11, 2013
Rated 5 out of 5 by donnival Amazing Stay
We had a stellar stay at the Sheraton Waikiki and it cements our desire to stay at this property whenever we want to return to Honolulu and Waikiki Beach.
You can see the pride of the Sheraton Waikiki team given the cleanliness of its common areas and rooms, the friendliness and courteousness of the staff.
We used SNAs for this trip; we were upgraded to a beautiful suite that was perfect for our family and made our trip unforgettable.
The Leahi Club Lounge was one of the best club lounges I've been in, and by far the best one I've ever experienced in the US. The views were jaw-dropping. The food options that they had for breakfast and evening appetizers were surprisingly high-quality, rivaling and exceeding restaurant-level food.
The staff was consistently friendly and courteous, and made every effort to help us have the best experience possible, including bringing toys to our one-year old daughter, making great recommendations for hikes and sightseeing around the island, and being happy to strike up a conversation at any moment.
We had a terrific time and can't wait to return.
March 11, 2013
Rated 5 out of 5 by stcarik Amazing experience
The location is perfect! There is shopping and tons of restaurants walking distance. The service was unbelievable. The staff was great when it came to needing towels and etc. We had a partial ocean view. We were able to see quite a bit of the ocean, mountains and the city too. The service out by the pools was wonderful too! We had the hotel set up a tour for us and it was the easiest thing, we just had to tell them what we wanted and with in minutes it was all set up for us. The food was good, but we went outside of the hotel for the most part. The pools were wonderful. The infinity pool was wonderful to sit and relax in. They had bean bag like chairs in the infinity pool for you to use which made sitting in there relaxing even better! There are two Jacuzzi's. One is warmer water which is perfect for when you are sunburned or just want the warmer water!! The second one is hot like it should be. All of the pools and Jacuzzis have wonderful views of the ocean. We were able to see sea turtles every day from the infinity pool! Check out is 11 am, our flight did not leave until 10 pm... we were able to check out and continue to use the facilities at the hotel. They stored our luggage for us and when we were ready they had a hospitality room for us so that we could shower and get ready for our trip home. Definitely will be returning!
March 10, 2013
Rated 5 out of 5 by localtraveler Great for the family
Beautiful location and property. Offers keiki pool with slide and separate adult infinity pool which sits right on the beach!. The hotel is on the beach with easy access to dining and lounging locations. New shops and spa.
Ocean front rooms have awesome views, unobstructed ocean views with privacy balcony. The rooms are small and lack the luxury feel and amenities but, you can't beat the veiw and other great property updates. The staff is excellent, friendly and attentive. Located in the heart of Waikiki, off the main street on the beach. Exploring Waikiki on foot is easy and a pleasure!
March 9, 2013
Rated 5 out of 5 by Mike21 Top Rate Hotel; Top Rate Staff
The spirit of Hawaii is alive at the Sheraton Waikiki. From Allison and Christine at the front desk, to Stanley and Mitch in the Concierge Lounge, they make you feel welcomed and special. We stayed a week at the hotel and everyday was great. It is truly our home away from home.
Mike from NYC
March 8, 2013
Rated 4 out of 5 by Ricardo Comfortable hotel with excellent staff
My husband and I stayed at your beautiful hotel for 6 nights. The room was exactly as per requested, easy to find all bars and restaurants, and happy, friendly staff. We had a wonderful stay and would highly recommend this hotel for any couple wanting to be in where all the action of Waikiki is.
March 6, 2013
Rated 5 out of 5 by Brandi The best of Honolulu!
Great location, near all the action. Clean spacious rooms, and the best customer service I have yet encountered!
March 5, 2013
Rated 4 out of 5 by mrsmrtguy first visit to hawaii
Hotel looks more like a resort.. it's pretty amazing. One small negative is that the infinity pool is super tiny and it doesnt have much of its own beach front like many of the other hotels have. The check in process also seemed to take quite a bit longer than it does usually..but other than these items, the view and hotel was absolutely great. i loved how the room had a large balcony and u could see the ocean from the shower. Definitely get the ocean view, it makes the world of difference.
March 4, 2013