Rated 5 out of 5 by katb90245 Always great service!
I have never been disappointed by a Sheraton. This particular hotel exceeded my expectations. The staff was excellent--bar, maid, front desk, waiters. Everyone we encountered was cheerful and helpful. First, the coffee--Starbucks, freshly brewed at each meal and left on the table for me. Next, the food--fabulous salads and burgers for lunch. Dinner at the bar, late at night, I think the kitchen stays open all the time. The dinner was rainbow trout. All great!!
April 22, 2013
Rated 5 out of 5 by Dez77 Staff is excellent, great location!
Your staff is wonderful! The Gentleman whom works as the Bartender/Server on weeknights in the Lounge was simply amazing. Also, Megan at the front desk and your Shuttle drivers were great as well. One was named Josh and another driver was a very very courteous young man whom took me to my office on a moment's notice. Whomever Manages the staff here does a great job. Thanks for making my stay enjoyable and for modeling customer service excellence!
July 12, 2013
Rated 5 out of 5 by spgfamily3 The best we have encountered
We have never stayed at this hotel, however, after our first visit, we planned an unexpected stay because we enjoyed ourselves so much at this hotel. I must say we loved the Club Lounge opportunity and returned the following Friday after our first visit. They have the best racquetball courts and fitness center, plus Jessica and Rita in the Club Lounge were so hospitable. Can't wait to return with family.
December 23, 2012
Rated 5 out of 5 by MoreMemories Best Family Value in Phoenix
Full service facility for those who travel with family. Top notch Club Lounge with view of the pool. High enough to be inconspicuous with all the business amenities to get some work in yet Facebook the wife and kids from time to time. Water slide, basketball & tennis courts, and near by any food cuisine you could imagine. A very large, traditional Sheraton Brand Styled Facility.
December 25, 2012
Rated 3 out of 5 by Girl12 Average experience
I had a good time except I had problems with my cold water pressure, had to hot water in the sink. The cafe, the indigo Bistro was good had nice quality food. I love the fitness, recreation center.
August 16, 2014
Rated 5 out of 5 by Dee22 great Hotel
2nd stay at this hotel and both times had an excellent stay/experience. Rooms clean, staff friendly and caring, pool area relaxing and overall stay relaxing & comfy.
Love the water in lobby each day. Only wish coffee shop opened earlier & offered more option for snacks. Kudos to all, we'll be back.
March 27, 2014
Rated 3 out of 5 by Fredfred Could be fun in the summertime
Front desk associate had alcohol on his breath. Power went out in the middle of the night for a short time. Front sliding doors to lobby need to be adjusted. They grind and make a lot of noise when opening. Tried to use pool around 11 am and staff closed it for cleaning. They could have cleaned earlier when less people were eager to use the pool.
December 28, 2013
Rated 4 out of 5 by PlatStud Great Value!
For the amount that is being payed this Sheraton does it's job. Self parking is efficient and check in is always a breeze! I travel frequently to this hotel and already know that the check in process is friendly, quick and efficient. Rooms are good size and balconies make it nice to hang out in your room for a bit. Good value for the money being payed!
January 26, 2012
Rated 5 out of 5 by MG4766 Mr G
The room was good size, due to my back problems I found the mattrees and pillows excellent for a good night sleep, The landscape was well manicured made it enjoyable for a morning stroll around the hotel. Didn't take advantage of the pool area due to cold weather but did look enticing. Will stay in the future.
January 28, 2014
Rated 5 out of 5 by Manju Great Trip!
Hotel/rooms are clean. Staff is friendly and attentive. The kids loved the pool and waterslide. The grounds were well maintained. Attractive lobby and rooms were nice. Flavored water in the lobby was a hit. It's the little things, you know? Hotel is a great value! We would definitely stay at the S.C. again.
August 13, 2012
Rated 5 out of 5 by Gearup2013 Excellent Staff
The staff is amazing!! They provided necessary items at our breakout sessions quickly and respectfully. They helped me with all my questions and went above and beyond with requests I had made. They all had smiles on their faces and greeted us with a warm "Hello". Great job staff - Keep up the super work!!
April 8, 2013
Rated 5 out of 5 by Johnzyx Kudos to Housekeeping and Front Desk Staff
Tina, Nina and Cynthia were extremely helpful in locating my lost iPad in my room after checkout. I received it home a few days later in perfect condition!
My hotel visit was excellent with service extending well beyond my stay.
March 23, 2014
Rated 5 out of 5 by forensiclisa Always a wonderful stay
The pool and water slide make this hotel for us. It's so lovely, comfortable and shady by the pool and the kids love making the rounds between the slide, hot tub, and pool. The rooms are always clean and relaxing. I enjoy staying on the club floors. Staff is always helpful and courteous.
August 19, 2013
Rated 1 out of 5 by Nic77 Not Recommended
I was there for 1 night. I checked in and dropped my bags off at the front at 8P, upon my return at 11P, my bags were still not in my room. I called the front desk and the person who answered the phone said, "I just got here, I have no idea." Finally received my bags around 11:30P. Called for a wake up call, never got one. In the morning, went to the gym, came back, got in shower, there was a cockroach crawling on my shower stall, I left promptly.
August 5, 2014
Rated 5 out of 5 by Sheree Great for Families
We chose this hotel because it has a terrific water slide for the kids, breakfast was included and it was relatively close to Sky Harbor Airport. Also, if you are a swimmer it's a rectangular size pool which makes it easy to do laps AND it's open at 5am!
Rooms were very spacious.
April 1, 2013
Rated 5 out of 5 by Holytoledo7 Most accommodating hotel ever!!
I thoroughly enjoyed my stay. Everything was designed for my comfort. Although I had tons of work to do, the hotel staff met every request with a pleasant attitude. I am easy to please but I am the queen of complaining...I had ZERO complaints. Job well done SHERATON CRESCENT!!!
July 1, 2013
Rated 5 out of 5 by Patty760 this hotel met all my expectations
Hotel staff was friendly and made us feel welcomed, restaurant food was excellent. my children enjoyed the monsoon waterslide had an awesome time.
Even though hotel was still going under renovations we had an excellent experience. I would highly recommend this hotel.
August 26, 2013
Rated 4 out of 5 by Cfinley Always Satisfired
They treat their SPG members very well with an updated room or Junior Suite that has a deck much larger than your room. Your pad now has a hollywood Style make up station so that you can really see what you are doling. the Club Lounge is also very accommodating.
November 29, 2011
Rated 1 out of 5 by Lola Dirty, Filthy, Noisy
While the employees at this property were all very nice, as was the hotel lobby, we were completely disgusted by our room. There were random stains and scuffmarks on the walls, the upholstered armchair had holes in the fabric and the other furniture was in dire need of fresh paint. There were also sticky mystery stains on the closet doors. Perhaps one of the grossest parts of the room was the room phone. It was completely black with dirt and when I punched the key for the front desk (with my knuckle) it made a "crunch" noise. I don't ever want to know what made it that sticky. Probably the stuff of nightmares. We also found the pool to be very dirty, with used dental flossers left on tables, pieces of fruit on the ground (and covered in ants) and at least 2 non-working gates. Finally, our room was pretty much on the freeway and the road noise was incredibly loud. (Yay motorcycles at 2am!) We all slept with earplugs, even the kids. Overall, we were very disappointed in this hotel because we don't expect a Sheraton to be this rundown and gross. We've stayed in nicer campgrounds.
March 18, 2013
Rated 5 out of 5 by Andy972 Positioned well to downtown
The hotel was positioned well to get on the expressway and get downtown within 25-30 minutes, especially with the HOV lane. Great accommodations and coffee shop for a quick get-a-way with a bite to eat.
October 6, 2012
Rated 5 out of 5 by Vacationer022014 Great Hotel but for cleanliness
First room had stained sheets. Second room better but smudges on windows and bathroom door and walls appeared to have never been wiped down.
February 24, 2014
Rated 5 out of 5 by Vaino friendliness of staff
I want to thank the Corporation and the Sheraton Crescent for the way I am being
treated, and if I come back to Phoenix, the
Sheraton Crescent will be my choice.
Thank you for all.
November 7, 2012
Rated 5 out of 5 by lawfox Great Stay
Everyone was attentive and informative. We were there for a 60th birthday party. The venue was perfect for mingling and renewing acquaintances. The staff was great.
A great stay!
January 9, 2013
Rated 5 out of 5 by Rae63 Sales Executive
Comfortable with a great atmosphere. My only disappointment was the slow internet speed and the fact it kicked me off several times. Other than that- great hotel!
April 5, 2013
Rated 5 out of 5 by Sabetha Very nice!
What a onderful hotel. We stayed club level and it was great. Spent an evening at the bar with guests and we were treated like royalty! Thanks!!
January 7, 2013
Rated 5 out of 5 by Gail711 Great hotel
Have stayed here a number of times and always feel comfortable and welcome. Good location for business needs. Would highly recommend.
January 29, 2013
Rated 4 out of 5 by WineAdvisoryGroup Fine Option for Business
This hotel is perfectly fine if you're in town for business and don't need all of the glamour and trappings of a resort.
April 7, 2013
Rated 5 out of 5 by Manju Awesome features
Go Green services, great parking, water slide for kids was great. Starbucks in house! Wonderful holiday decorating.
December 10, 2012
Rated 4 out of 5 by jbnonc very nice hotel
very nice hotel- no complaints. found the staff to be very flexible and accommodating.
August 12, 2014
Rated 3 out of 5 by richlupe food charged. what was boucher for?
Called to speak to manager. They never returned call. Charged for breakfast.
January 4, 2014