Rated 1 out of 5 by Floridarez Old and the Linens show it
The location is ideal to Rayjay Stadium and the price is good. Even the lobby staff was efficient and the lobby is updated. The rooms however are not. The pillow cases looked like they had blood stains. They were so busy that security brought me up a new stack. The blanket was yellowed and dingy. I slept with a sheet, tried not to touch anything, and prayed that I did not get any bug bites. Needless to say we did not sleep well.
December 21, 2011
Rated 4 out of 5 by DMP512 Excellent Staff
Great, friendly and knowledgeable staff. Excellent location with easy access to airport.
May 31, 2014
Rated 3 out of 5 by ecco50 Needs updating
Stayed at this hotel with my wife and 2 kids so we loved the idea of a suite to allow the baby to sleep in a different room.
Staff was very kind/professional and gave attention to the kids while we were checking in.
The bed and linens as usual were quite comfortable and clean.
The room/ bathroom/ amenities are in need of serious updating. Our room had a musty odor, and the carpets were quite worn. Bathrooms were extremely small and needed recaulking around the shower fixtures.
Fitness center is located adjacent to the indoor pool and so the humidity in the fitness center is ridiculous. It felt like I was trying to breathe through a beachtowel when on the treadmill.
The Sheraton brand is such a crapshoot right now. Those that have the updates are fantastic, but those that haven't are really showing their age.
The price for the hotel was very reasonable as I'm sure they are aware of the issues I described.
November 23, 2011
Rated 5 out of 5 by Trvlgal All suite hotel
The Sheraton Suites is an all suite hotel with free shuttle service to Tampa International Airport. All the rooms in this hotel are suites, very clean and are nicely laid out. The hotel has a restaurant/bar area with a nice menu. The staff are pleasant , go out of their way to be helpful and note SPG status:) Road noise can be a distraction in some rooms.
April 27, 2013
Rated 2 out of 5 by lulu22 Disappointing
The lobby of this hotel was gorgeous, but the rooms were very disappointing. One set of towels for 4 people, had to contact desk several times to get extra towels. Bathroom door handle falling off. Air conditioner made a squeaking noise every time it went on. Have paid much less for nicer rooms than this.
April 6, 2013
Rated 5 out of 5 by Longleat Great hotel!
Great location, great, spacious room. Needed free internet and breakfast and it would be perfect.
May 28, 2014
Rated 4 out of 5 by Maggie18 Returning conventioneer
The rooms and service were great on an individual basis. Front desk couldn't have been more helpful. Did not care for personality/attitude of wait staff manager on duty for Monday Fun Night Dinner - actors, identified by table #'s, were NOT served first, as requested. and excuses were made. It could have been a matter of insufficient wait staff as our lovely waitress, Mildred, had three tables to serve by herself, the result of management's poor planning. There also were supply issues for some of the breakfast buffet items and tableware.
May 8, 2014
Rated 5 out of 5 by Jade67 Great Hotel
I attend a meeting with the American Payroll Association at this Hotel once a year. The staff is always friendly and helpful and the Hotel is just beautiful and it is really clean. I would highly recommend this Hotel and I hope to be able to stay at this hotel for my next visit to Tampa.
November 1, 2012
Rated 5 out of 5 by Gracercurt Great Place To Stay
Excellent hotel all around - even down to the free bottles of water! If there is anything that would make it even better (if that were possible) would be to add a coffee urn or two in the lobby. The coffee in the lobby is now $2.00 a cup. But, who cares about the coffee when they consider all the other greatness of your great hotel? Not me, for sure! A highly recommended place to stay! Curt Crist
May 21, 2014
Rated 5 out of 5 by Manju Great experience
We were very impressed overall with this hotel, from the beautiful lobby atrium to the helpful and courteous staff. Room was very clean, spacious and comfortable. We would recommend this hotel highly to anyone staying in the Tampa area.
January 4, 2012
Rated 5 out of 5 by Fins56 Nice Surprise
I expected nothing but standard Sheraton Airport hotel. However this one was better than usual Sheraton overall, Staff especially. Since I'm expecting less and less from air lines and hotel chains this was a nice surprise.
January 13, 2013
Rated 4 out of 5 by Faith123 Easy location
I have stayed at this Sheraton many times due to its location. It is very easy to get to it from the airport and to get back on 275 to get where I need to go. Hotel is perfect for that and good for all other needs. It is. It fancy, but fits the bill.
May 24, 2014
Rated 2 out of 5 by SHAD0H Water Water Everywhere!
Beware this hotel has issues with rooms being wet and water dripping from the air conditioners. on the carpets and through the paint in the bathrooms... EVERY ROOM I WAS MOVED TO HAD THIS ISSUE! 3 rooms in 2 days
November 22, 2011
Rated 1 out of 5 by JimmyK13 This hotel was a bad experience
The room was less than average and after my first night was never cleaned. When asked why they tried to say I had the "do not disturb" sign out, which was removed at 0730.
August 11, 2013
Rated 5 out of 5 by Matt1027 A nice roomy room and great comfort
I love this hotel as it's not far from the airport or good places to eat. BIG, Clean, comfortable rooms and a good price. Oh and the gym rocks too!!
October 23, 2013
Rated 5 out of 5 by Rick21 Great Stay
This property has a great location, all suites and is pet friendly. I have stayed here before and will return again and again. The front desk check in staff was great.
October 10, 2012
Rated 5 out of 5 Great Location
This hotel is convenient for me because I work in Clearwater/St Pete and like the night life near downtown Tampa. Dollar-for-dollar, you can't beat this hotel!
June 26, 2012
Rated 5 out of 5 by Weezee13 Wonderful Hotel Experience
From the moment we arrived, we were treated like family. The Hotel was very clean, comfortable and the staff was friendly and helpful. I will come again!
August 5, 2013
Rated 5 out of 5 by Larry We had a great weekend
We were at the hotel for a conference. The meeting rooms were easy to use and the food and staff were great.
June 10, 2013
Rated 5 out of 5 by Renee61 Great stay!
My family and I have stayed there many times and enjoyed every minute of our stay. Great place to stay!
July 1, 2013
Rated 5 out of 5 by Greg58 Great service
Needed a hotel for 1 night after a cruise. Booked this Sheraton through a third party booking site. Have done this many times and it often seems the hotel "penalizes" you for doing so and gives you the least desirable room and poor service. Certainly wasn't the case here. Got a nice quiet suite with 2 queens instead of king originally reserved. Brooke at check-in greeted us like old friends. Very accommodating and got us into our room a few hours before normal check-in. Great service also received from concierge and shuttle driver. The staff here made a very short stay very enjoyable. Definitely recommend and will definitely come back here.
April 2, 2013
Rated 1 out of 5 by Toni100 Bedding was not clean!!
The facility is beautiful when you walk in! We were very excited to end our honeymoon at this facility! The staff even allowed us to check in early! But when we got to the room the comforter on the bed had crusty something on it (looked like food). Grossed out I pulled back the sheets and in the sheets were hair and sweat stains! I thought this must be a mistake! The sheets must be stained so I smelled to make sure that it was clean...NO! The bedding had not been changed from the previous guests! We called and it was changed immediately. The remote control also had food crusted on it as well but I found that after the staff had left the room. There is a shuttle at this location. We asked about an aquarium but that was out of their range so we asked about attractions nearby. The staff member gave us directions to a local mall and we walked. When we got back we spoke with the night staff about local restaurants. They offered to bring us to dinner! It was perfect! But we were irritated to learn that the shuttle could have brought us to the mall but it was not offered to us. The staff member was also aware that we were walking. Based on the cleanliness alone we will not be staying in a Sheraton Hotel again.
November 25, 2012
Rated 2 out of 5 by LennyF Road noise was unacceptable
While the room was nice and had all the amenities, my room which was on the 7th fllor on the north side of building had tremendous highway noise which made for a poor nights sleep. I would request a room with a western exposure in the future or stay somewhere else.
May 21, 2014
Rated 5 out of 5 by sugarbear A very enjoyable stay.
I really appreciate the way the staff worked with me when my wife and I experienced an unexpected delay when attending a funeral. My delayed checked out time was estimated to be only 1 hour. As it turned out, with unexpected traffice delays, it turned out being a total of 2 hours delay in checkout. My wife and I where very concerned that we would be charged for the extra delayed checkout but the staff worked with me and said that it would not be an extra charge and thanked us for staying with them. I was impressed with the professionalism of the front desk staff. I will stay with them again and will recommend to my friend. Keep up the good work!
January 29, 2013
Rated 5 out of 5 by Adam01 Tampa
The bed was unbelievably comfortable.
Best rest ever
December 31, 2012
Rated 5 out of 5 by Vicki24 Comfy
Very comfortable rooms and very beautiful hotel.
June 13, 2013
Rated 5 out of 5 by Linebru Extra Nice Front Desk
always welcoming and took care on my needs.
June 17, 2013
Rated 5 out of 5 by CarmenQ Clean hotel
The hotel was very clean.
October 31, 2012
Rated 2 out of 5 by Sharon49 Hotel Needs work
My hotel room was satisfactory, but it could have been brighter, the lights were a little dim. The restaurant service was non existing, and the food was cold and burnt. The breakfast in the morning was okay, but they kept running out of food and I have had more choices and better food for free at other hotels (this was $12 a person with a $2 coupon) The elevators were slow and kept breaking down. This is not the type of service I would expect from Sheraton. The hotel staff were friendly and as accommodating as they could be with the circumstances they had to work with. ( I was also charged $4 for water that I thought was free)
February 17, 2014
Rated 5 out of 5 by cloudsweeper Coffee Gauntlet
I gave every category the highest rating. Extremely comfortable hotel and excellent value I have been with Starwood for 20 years and just love this chain and have seen many of the global properties..
I simply want to address the coffee situation, Very difficult to get coffee in the lobby. Yes, there is a coffee machine in the room but we all know its not the same. Restaurant staff is busy with customer and rightfully so... Might be a great idea to have Self-serve Coffee at restaurant entrance and pay receptionist. I like the concept at La Cantera (san Antonio) but realize that property is a westin. No problem to pay for coffee... would like to see it readily accessible.
March 18, 2014