Rated 2 out of 5 by JOMalley Renovations in progress means excuse for poor recognition
Staff failed to recognize platinum card, even at a very minimum level. Frederico (duty manager) could not even get up from his desk to help the checkin clerk when I questions the box room given. The upgrade on night two was no different. I understand demand but at no stage in the booking did I hear about renovations. I did not see any but this was the reason given for this very average showing. Not worth the stay. Opt for Le Meridien instead.
November 17, 2014
Rated 4 out of 5 by Aristea Good hotel with great potential
Hotel perfectly located in London with a wonderful art deco coffee - bar area serving excellent tea & drinks.
Rooms are being under renovation so the 2 rooms I got were of a lesser quality that what I experienced in previous stays. Certainly rooms need to be renovated.
Disappointed that breakfast is not buffet any more. It used to be excellent as a buffet. However, besides served a la carte, food quality was good.
Overall a pleasant experience for the 4th time, but with good renovation and better guest relations, this hotel has a great potential.
November 5, 2014
Rated 5 out of 5 by petertom3 Always welcome
Not often that I stay in London but the staff at the Park Lane Sheraton always remember me and give me great service.
November 5, 2014
Rated 5 out of 5 by KB111 The Park Lane Hotel is a most enjoyable place to visit and stay.
Everything about the Park Lane Hotel is good, great staff, great service, a nice place to spend time and a very convenient location.
October 19, 2014
Rated 5 out of 5 by Spencer68 Great location. Comfortable rooms and attentive staff
Great location. A short run in the morning took me by Buckingham Palace, Westminster, Big Ben, Eye of London, Piccadilly and Trafalgar square. Rooms were spacious even by American standards. Service was exceptional.
October 16, 2014
Rated 5 out of 5 by Pogo1111 Outstanding staff and lovely hotel!
We stayed four nights and we were so impressed with the quality of the staff and the comfortable, clean rooms. We were welcomed warmly, and everyone we dealt with was professional and courteous. I love the location of the hotel, and the fact that it actually retains character and hasn't turned in to a bland streamlined faceless place to lay your head. We had a fire alarm one night we were there, and the manager and staff handled it with grace and skill. They apologized, kept us informed, supplied blankets, worked to get us back to our rooms as swiftly as possible, and even offered a complimentary drink for the trouble. We had a experience of this exact nature at a hotel in the states, and believe me, they could take a lesson from the staff at the Park Lane. Overall, we had an outstanding stay. Also, we had been informed prior to checking in that there would be some renovation going on, but never heard a sound. The hotel was quiet the entire time we were there. Really a great place for runners, walkers and bike riders as well, as Green Park is right across the street. Highly recommend The Park Lane in London.
October 13, 2014
Rated 2 out of 5 by MR71 This hotel needs improvement
Hotel in terms of rooms, bathrooms, general facilities, reception looks 10 - 15 yrs older than it should. Need redoing so that it can sell its value/location
October 13, 2014
Rated 2 out of 5 by FrequentTraveler171 Great City - Terrible Hotel
This hotel is in a good location in a fantastic city. The young lady that checked us into the hotel was very pleasant. That is where the good points end. This hotel is not a top-tier Starwood property that the category would indicate. The room that we stayed in was terrible. The paint on the walls was peeling or had already peeled off in some cases. The carpet was old and stained. The lighting in the room was terrible, making us feel as though we were staying in a dungeon. This situation wasn't helped by the fact that the view was of the side a building next door, including construction materials. As for the bathroom, the showerhead was broken and sprayed water all over the bathroom. This could have been avoided had the shower curtain actually been large enough to keep the water in the shower. In addition, the same piece of trash remained under the end of the television stand all week without housekeeping noticing and picking up. Although we have been an SPG gold member for years, the hotel staff refused to put us in a different room despite three requests. The staff claimed there were no other rooms available, which contradicted SPG's website indicating that there were various types of rooms available for the entire length of our stay. The old and dark theme continued throughout the hotel. The hallways were outdated and depressing. The restaurant which served breakfast was likewise old and dark.
In summary, if you are looking for a hotel that may have been nice 25 years ago, but is now outdated, not well-maintained and generally depressing, then this is one for you. Otherwise, I would recommend staying elsewhere. I have stayed in at least 15-20 different Starwood and other brand hotels across Europe and this one was by far the worst experience I have had in any of them.
October 5, 2014
Rated 4 out of 5 by Expectans Make a grand entrance!
Back again for only a couple of nights. Cocktails in the Palm Court a must. Menu choices are better and reasonably priced in Citrus.
Breakfast has slipped a notch - dishes not refilled, cold items. Still love the place.
Bathroom has natural light - rare these days.
October 3, 2014
Rated 3 out of 5 by Pappy9 Needs improvement
I was put in a smoking room - yuk. Obviously not redecorated since the 90s. Food seemed over priced and I had to call to order tea and coffee for the room (although it was free). Bed was nice and big. When I arrived to the room the tv was on - enormous waste of money and electricity. Smellies could do with being from a better brand.
Location is obviously great and the communal areas downstairs seemed very nice. All of the staff were lovely. However the room let it down.
October 1, 2014
Rated 4 out of 5 by Kapoos Generally satisfactory
This is a nice Olde Worlde hotel in a central convenient location. Good points were the staff are excellent, the bed was extremely comfortable and the room a reasonable size. Minus points, no tea making facilities in the room and an unbelievable £15.00 for a tea tray in the morning. Either supply tea making facilities or make it a reasonable price if it has to be ordered through room service. The bathroom was tired and we did not have a full size bath which was a huge letdown.
September 30, 2014
Rated 5 out of 5 by WayneAndSusan Unbeatable location
We got a renovated room facing Green Park on the top floor of the hotel. The view was magnificent -- Buckingham Palace, Westminster Abbey, Parliament, the London Eye. The building is not new. The floors in the hallway creak, the rooms are not spacious, the elevator has a personality of its own... but we knew that going in and couldn't have been more pleased. We walked all over and took the Tube to places more remote. As long as you have the right mindset, this is an excellent choice of places to stay.
September 27, 2014
Rated 5 out of 5 by Ggypsy Smiling front desk improves thesis great hotel
I have been staying at the Park Lane for nearly 20 years, it is a beautiful property with great idiosyncratic period style that distinguishes it from run-of-the-mill formula-designed central London hotels.
This weekend I also felt a new friendlier style and welcome at the front desk, which had become a bit tired and sometimes surly - this time the "you belong" motto worked and my family and I were all impressed.
The hotel is about to start renovations - staff tell me they are excited and very focussed on keeping the style while adding modern facilities. Fingers crossed that it works.
September 23, 2014
Rated 1 out of 5 by Sack Great Location, lousy hotel room
Platinum Member. Totally surprised and disappointed. Got a 1st Floor room with a View of a chimney. Under-powered portable AC didn't work in the room. When it did work, water from unit would stop itself after 2 hours and would require engineers to lift the unit to drain it. The first time I called the Front Desk, the guy was like "the engineer will be there at some point " and hung up on me. I called him again after an hour and asked to be moved to another room. He said "Unfortunately No" and hung up on me. Old furniture (dresser drawer didn't work) and stained carpet. Limited # of outlets. Closet hangers needed to be put at an angle to get them into the Rod. Internet was spotty. Barely a full body shower in the tub. Segmented Shower curtain rod wouldn't allow curtain to fully close. Shower fixture produced skin melting hot water temperature at high pressure or warm with low pressure. Overall, pretty good front desk. Concierge, maid, and bell were great. Terrific location. As stated above, the room was not consistent with the overall excellent SPG experience abroad.
September 21, 2014
Rated 3 out of 5 by JWF1 This hotel has a great location.
This hotel has a great location. It is easy to walk to multiple sites (as a tourist) and there are plenty of nice restaurants nearby.
The only two negatives were the plugs would not take our adapters, so we borrowed one from the front desk. And, we found the Conciere to be border line helpful. When asked for a recommended place for dinner, all that was provided was a map with the closest restaurants marked. He would not recommend anything.
September 16, 2014
Rated 4 out of 5 by Edher Expectations satisfied
This hotel as all previous stays in Sheraton in North America and Europe that I have made lived up to my expectations.
September 15, 2014
Rated 2 out of 5 by SmilerJSY Tired Cramped Noisy Rooms
Whilst the service and public rooms lived up to our expectations, we were very disappointed in the room (330) we were assigned. The bed was too soft so that we "rolled together", the free standing air con unit with a hose through the window meant that the curtains couldn't close properly meaning light filtered through, the walls were very thin so we could hear everything in the room next door (this wasn't just due to loud voices/TV, we could even hear their hair dryer), the door wasn't fitted properly so there was a large gap underneath meaning we could hear everything from the corridor, and the layout of the shower midway over the bath instead of the end, plus a grab rail right next to it, meant that you had to contort your body to get a decent shower without banging your elbows. A thoroughly disappointing experience.
September 15, 2014
Rated 3 out of 5 by dud42 Wait till after the renovation to visit this location.
We tried four rooms and ended up in a room that needed the feeble AC unit, on at full force, and a fan to make the room temperature bearable. The knob on the AC control was not tight and would spin making setting the temp difficult. We were supplied with one bottle of water and one bar of soap for two adults. We were put into a room with an AC unit that had to be emptied after four hours or it would, and did, quit at 2:00 AM. Our toilet was only bolted on one side and tilted when you sat on it. We had a black hair on one of our washcloths which did not match our grey hair!
September 13, 2014
Rated 4 out of 5 by Joan59 Great stay at the Sheraton Park Lane
All the staff that we came into contact with or required assistance from were extremely professional, competent and recognized our needs immediately and responded appropriately. They're friendly and kind. Staying at the Sheraton Park Lane is always comfortable. The location is hard to beat, the rooms are comfortable and clean and the atmosphere in the hotel itself is relaxing.
September 8, 2014
Rated 2 out of 5 by LisaSW69 Nees Updating
Im sure this hotel was amazing in its hey day but it needs a refurb of which I believe is taking place from Sept 2014. Im sure it will be back to its amazingness once done. Still a nice hotel and we were treated extremely well.
September 8, 2014
Rated 5 out of 5 by NJStephen Excellent hotel and staff
We stayed for 8 nights and had a lovely experience. The front desk staff was excellent and the room was very nice and cleaning staff did an excellent job. The air conditioning worked fantastically and the bed was firm and comfortable. We will definitely stay here again.
September 8, 2014
Rated 3 out of 5 by PM2014 Blood on the Wall!
I have stayed a number of times in this hotel for business and it has always been good. On this occasion I upgraded to a suite as my family was accompanying me. I asked for something with a view of the park so the kids could have something to look at but upon getting the room there was no view, just a view was of an adjacent wall. Not a big deal but as a longtime Gold member it would be nice to have been given one of the better suites as they said they could accommodate that at check in (and we had to come back 5 hours after arriving as the room wasn't ready)
The one thing that was very unsatisfactory was that there was blood on the wall above the bed. Thankfully my wife didn't notice and as such I didn't make a big deal as I didn't want to change rooms after unpacking all the kids stuff. When I mentioned this to the staff at the desk and asked them to make sure it was cleaned up before we got back it was done though no apology or alternate room was offered which was a little disappointing. I only hope the previous occupant sneezed while having a nose bleed as the alternative doesn't bear thinking about. I still like this hotel and it's location and would stay again but my experience on this one occasion could definitely have been better.
September 2, 2014
Rated 5 out of 5 by kochie fa
It was a great 12 day stay and Roman your manager was most phenomenally gracious and kind in accommodating me in the beautful room that I had on the 8th floor-- All of the front desk including Georgina and Martin as well were just super when I needed help- Not to forget your great Concierge Richard who was so helpful with his recommendations- In the dining room Tessie and Patty are wonderful forever and Jason as well and the new young fellow Newton was so most kind in giving his attention!
September 1, 2014
Rated 4 out of 5 by david001 Perfect location, great experience
The location, just down the street from the Ritz, across from Green Park and less than five minutes to two tube stops. The Tea Room is grand and beautiful, the lobby small and depressing, but functional. Our rooms were large and had a great view of the park. Nicely set up but a little dated. Overall we loved it though.
September 1, 2014
Rated 1 out of 5 by Jayne1966 Very poor
Such a shame - I imagine this hotel was beautiful once but that was a very long time ago now. Considering where the hotel is and the name of the brand, I have never been so disappointed in a hotel as much as this. It is so overdue a refurb its embarassing, in fact shocking.
September 1, 2014
Rated 3 out of 5 by Mouna Needs improvement
Delay at Check in. the receptionist ignored us as if we were invisible and tried to be apologetic after we argued with him. The room provided was very small. the bathroom is clean but very old system with fluctuating hot and cold water mixer, the drain system was not working properly. The internet was weak and kept on interrupting.
I have stayed before at this hotel but the rooms were in better shape. This stay was based on spg rewards points. I hope this kind of rooms are not kept for "preferred spg" clients. However, the location is superb and the concierge was extremely helpful.
August 31, 2014
Rated 4 out of 5 by Telm Excellent location
The hotel is such an amazing period building, in need of a little TLC in places.
Our room was a little disappointing only one dressing gown, which had a hole in. No slippers . There web site mentioned sippers and dressing gowns! The double bed was up against a wall so had to climb over bed to get in and out. On a positive note the mattress was so comfortable.'
August 30, 2014
Rated 3 out of 5 by Stev1 Small room, WC
The room was small Compared to other rooms I've had during previous stays at the park lane Sheraton. There was not a chest of drawers to keep my clothes. The bathroom was tiny, shower space in the bathtub was almost unusable since the curtain hung almost on the shower head. And to reach the sink required opening the bathroom door, stepping in almost on the toilet, the closing the door to gain access to the sink.
All of the room furniture and fixtures were old, dated, and worn. The bed needs a separate sheet from the duvet cover.
August 29, 2014
Rated 3 out of 5 by Chris6907 Great location ... but needs a remodel
I've stayed in this hotel numerous times over the past few years for business. Great location. Across the street and you're in the park. I like the tea area too. It's a good place to relax and do a little work. Breakfast is decent and beds are clean and soft. It's also quiet at night. Better than the W and Le Meridian which are too noisy. However, I would avoid for the next year or so as they are starting some much needed renovations in Sept 14. Can't wait to see what she looks like in 2016.
August 28, 2014
Rated 2 out of 5 by Nicolo28 to old!
staff is ok ! good location near tube and near city center but too old!! expensive and too old ! i use fortunately star points for sleep one night here but if u pay 300 £ for night it's crazy for this hotel
August 26, 2014