Rated 4 out of 5 by lisaasia Almost perfect
If only the wifi worked better, this would be the perfect experience: location, amenities, staff and restaurant were fabulous. I'd recommend this hotel for everyone except for a serious business traveler who needs to work in the room. I wasn't here long enough to recommend more than the great meal and comfortable room.
December 1, 2013
Rated 5 out of 5 by HALVES Excellent Hotel and Service
Excellent Hotel and Service, a place to stay and enjoy.
December 1, 2013
Rated 5 out of 5 by tiredhappytraveler Friendly staff, clean, quite, and comfortable.
I was very happy with the location, the friendly staff and the clean, quite, and comfortable room. After a day in an airplane I needed some comfort food and did not think anything would be open at 11:00 P.M. I was wrong, the staff sent me to the bar / lounge and I was made aware of the "weekend" special; a burger, fries, and a free local draft beer. I was a little unsure of ordering an American favorite in Zurich, but it was excellant!
November 20, 2013
Rated 5 out of 5 by traveller1397 Overall excellent service and hotel
We stayed several nights and thoroughly enjoyed this lovely, sophisticated hotel matched by equally lovely and sophisticated staff. The rooms are spacious, high tech and the beds very comfortable. The breakfast is wonderful as is the lovely lady assisting in the dining room. The hotel is very close to the lake in a quiet street. The hotel treats SPG guests above expectations and is generous in providing free intenet in the foyer to all guests.
January 27, 2012
Rated 5 out of 5 by WorldTraveler Excellent Service in Lovely Location
I have only been able to stay once, but it was probably my favorite Sheraton in Europe. According to the front desk it is the smallest Sheraton in the world. It feels like a boutique hotel. The service was wonderful, the staff were very friendly and helpful. We were upgraded to a large room that was very tastefully decorated. The location is very central.
January 30, 2012
Rated 5 out of 5 by BKB33 Great service, very nice hotel
Wonderful staff - from a very warm welcome at reception to the staff at the restaurant and the bar. The food at the restaurant was the best I've had at a Sheraton anywheres. Great location with short walk to Lake and shopping area
Only drawback was cost, but I suspect that it may have been reasonable for Zurich.
January 25, 2012
Rated 5 out of 5 by RafKam Small Is Beautiful
I recently had the pleasure of speniding a single night here, and it was enough to convince me this is probably the best Sheraton ever. It is a small boutique hotel, with small but very comfortable rooms, high quality fixtures as you would expect of any good place in Switzerland.
The location is excellent for business or leisure, being a couple of blocks from the lake and a 15 minute stroll to Paradeplatz. Service is faultless. As a Platinum I got upgraded to a larger room, given a welcome drink at the bar, a choice of snacks delivered via room service, free breakfast in addition to the amenity points.
My only (small) negative comments were the breakfast is nothing to write home about, and given the very high price I would not have opted to take it, and the fact that in room wireless internet is not complimentary for Platinums (although free for everyone at the lobby). These are very minor complaints considering how overwhelmingly nice my stay has been, and I will definitely stay here again.
May 4, 2012
Rated 5 out of 5 by Fanny Ms
I was very happy with the Hotel Sheraton Zuerich Neues Schloss. The staff was extremely accommodating helpful, and extremely efficient and friendly. The room perfect, the ambience superb. I would definitely come back and recommend this hotel to my friends.
December 26, 2011