Rated 5 out of 5 by Ricffm Great hotel that values loyalty
As lifetime Gold member I have stayed in many starwood hotels. The Sheraton Zurich Neues Schloss has received a very nice facelift and rooms are top.
The staff extremely friendly and professional and the hotel upgraded me to a nice junior suite which was very well equiped, very clean and comfortable. Nice to be recognized as a loyal customer.
February 19, 2014
Rated 5 out of 5 by Siggy Best Sheraton in system!
Although the property doesn't look like much from the outside, the rooms, the service, and the breakfast were all outstanding. The location is absolutely wonderful and quiet. The property was happy to allow us to bring our pet and was very SPG friendly, and we were able to get a nice upgrade to a suite. We will definitely visit again - this was the best Sheraton we have ever seen.
July 25, 2012
Rated 4 out of 5 by markap Renovated skin
The Arabella Neues Schloss has been renovated lately, however I have to say I think that the renovation was only skin deep. The Neues Schloss could have been much bolder in their renovation, to upgrade their rooms, also i feel that for the premium price the materials/details could have been a little less flimsy.
SPG recognition didn't go beyond the key card wallet at this hotel.
May 9, 2012
Rated 5 out of 5 by mo12345 The hotel staff is very friendly!
The check in desk was incredibly friendly and helpful. They made me feel at home and gave great directions. When I arrived fairly late, they kept the bar open a few extra minutes to get me some food and a glass of wine. I really appreciated the staff and just want to thank them for all they did.
March 10, 2014
Rated 5 out of 5 by SwissHospitality exceptional service
This is one of the best and most relaxing stays at a SPG Hotel.
The staff was exceptional assisting me many times renting cars, arranging appointments and being very friendly and honest.
The entire staff at this hotel is to be commended for their caring and making sure visitors feel welcome.
I will always stay at this hotel on my business trips to Zurich.
January 6, 2014
Rated 5 out of 5 by TSW3 Great place to start our European trip
With our European trip starting in Zurich, we needed somewhere to stay our first night. Not being familiar with Zurich, we were pleasantly surprised at the great location of this property - a 5 minute walk to the lake and 15 minutes to Old Town for shopping and dinner.
The front desk staff was extremely helpfuly, spoke great english, and truly made us feel like guests.
July 4, 2012
Rated 5 out of 5 by chaira28 Super location & wonderful service
I am travelling a lot and was touched by the wonderful kind individual attention of the staff. I liked the breakfast .The reception was especially supportive in making this trip a success and fun. The location is fantastic to do shopping in Bahnhof Straße , to walk and relax at the Zürich lake and meet business partners. I will definitely come again!
September 2, 2012
Rated 5 out of 5 by Helen Great service
We spent several days at this hotel and the service far exceeded our expectations. The staff were extremely nice and knowledgable of the area. The location was idea for enjoying events. The food was excellent at the hotel. Had a beautiful room with a balcony. Hope you get a chance to enjoy the services of this hotel in the future!
May 21, 2012
Rated 5 out of 5 by Munchi Great location and very comfortable hotel
A very good hotel with friendly helpful staff. Room very quiet and comfortable and the "boutique" size of the hotel very nice. The location is perfect being close to transport to the main street, close walking distance from the lake - perfect. I had a most enjoyable stay and would highly recommend anyone to stay here. Thank you.
July 8, 2012
Rated 4 out of 5 by lisaasia Almost perfect
If only the wifi worked better, this would be the perfect experience: location, amenities, staff and restaurant were fabulous. I'd recommend this hotel for everyone except for a serious business traveler who needs to work in the room. I wasn't here long enough to recommend more than the great meal and comfortable room.
December 1, 2013
Rated 2 out of 5 by Nothappycustomer Stuck in medieval times!
I cannot believe in this day and age that the hotel cannot provide free wifi to Platinum guests inside the room. I have to either pay for access using my own credit card or access in the lobby. I can't Skype with my family while traveling and is extremely inconvenient. I will NOT stay at this hotel again until that is changed.
February 25, 2013
Rated 2 out of 5 by Robke Broom closet
Last week I stayed for the first time ever in a Sheraton hotel where I needed to pay ridiculous amount of money for the smallest room (seize of a extended broom closet). Also staff were not listening or willing to cooperate. I felt treated as a once off tourist while I am a gold member! Also breakfast was ridiculously priced.
December 9, 2012
Rated 4 out of 5 by herbdr Location
The Neues Schloss is located near the old-town/center. We walked a couple of blocks to the s-bahn for a quick ride to the center for shopping and museums. We, [also, walked from the hotel to the Landes Museum/Hbf.You have a great product offer and an exceptional staff helping us with direction and touring-suggestions!
October 10, 2012
Rated 5 out of 5 by Addisongreen Good Location, Good Hotel
Only stayed for 1 night, but the hotel is conveniently located within walking distance of all that you might want to see in Zurich.
The staff were all very pleasant and the service could not be faulted during the stay.
If you are wanting a nice hotel in a good location with friendly staff then this is a must.
May 3, 2012
Rated 5 out of 5 by Konstanz A Charming Hotel in a great location
Having stayed at this hotel several times we find its offers a great small European hotel feel with outstanding attentive staff.
We highly recommend the restaurant and if the weather is cooperative dinning outdoors is most enjoyable.
Always a great experience, and we will be back.
March 22, 2013
Rated 4 out of 5 by Tariq47 SPG rewards
SPG looks to me meaningless when it comes to rewards. We offered 2 drinks. I asked to use wi-fi in the room, they said it is chargable if you use wi-fi in room, but it is free if it is from the lobby!!!!!
Does not make any sense, please review the benefits for Gold member of SPG.
May 28, 2012
Rated 5 out of 5 by FloridaTravelAgent Best Hotel Experience in Zurich!
After staying at another hotel in Zurich our first night, we switched over to the Sheraton Zurich! What a WONDERFUL change it was! We were treated in such a fantastic manner... everything was perfect. Great staff... great location.. great room! Would definitely stay here again!
January 25, 2013
Rated 5 out of 5 by Jac76 Great overall hotel.
Awesome location, great service, nice rooms, good breakfast. Great SPG platinum recognition and upgrade. Only bed was below expectation since the king size bed consists of two mattress with independent quilt. This is more of a European challenge that this specific hotel though.
September 29, 2012
Rated 5 out of 5 by Cooper52 Cozy, charming and well located
We stayed at the hotel for two days.
The staff is very courteous and kind.
It is very well located - a walking distance to Zurich main attractions.
The atmosphere is very cozy and charming.
February 23, 2014
Rated 5 out of 5 by PATRICIA65 GREAT LOCATION
THIS HOTEL HAS A GREAT LOCATION 2 BLOCKS FROM THE PARK AND BEACH PERFECT TO RELAX. ALSO FEW BLOCKS FOR SHOPPING CENTER AND TRANSPORTATION. STAFF WAS VERY HELPFUL WITH INFORMATION ABOUT THE CITY AND LOCATIONS FOR ANY NEEDS. I WILL DEFINITELY STAY HERE ON MY NEXT TRIP BACK.
August 25, 2013
Rated 5 out of 5 by PJEE Service
Great information on Zurich City Fest. Terrific help in setting up dinner reservation as well as calling hotel where friend was staying to make sure that she got the message as we did not have her cel phone. Overall very helpful.
July 8, 2013
Rated 2 out of 5 by K987 underwhelming
wifi was supposed to be free but charged.
restaurant was supposed to be open at 0630 but opened closer to 0700 with no service
gym- off site- closed but not notified until got there
room very, very small
bed strange set up
October 29, 2012
Rated 4 out of 5 by ALP327 no internet
I am sorry to say the internet was not working but they were very pleasent in making sure we still got our boarding passes. early check was very nice and the extra water help with the travel leg.
June 2, 2013
Rated 1 out of 5 by sportytype This hotel is too expensive for what it offers
Hotel is rated class 6 spg and this is absolutley unappropriate SPG rating. For what it offers is more fairly a class 4. No Spa, no gym, social rooms are very modest, rooms are clean but boring
September 2, 2013
Rated 4 out of 5 by GlobalTravel Great location
Buffet breakfast is very nice. Staff friendly and helpful. Room clean and well appointed. Location is perfect for my work location and for getting into the city for dinner in the evenings.
October 23, 2012
Rated 5 out of 5 by SHS197 Fabulous experience
Thank you for having made our stay fantastic and for offering us such a warm welcome. Everyone brings Swiss hospitality to life and is a perfect host.
January 6, 2014
Rated 5 out of 5 by Youme Great place to stay in Zurich
This is a near perfect hotel. As a Platinum Member, I wish they had a Club Lounge which is usual for Sheratons. Excellent complimentary buffet breakfast. Great staff! Super location!
December 13, 2012
Rated 5 out of 5 by GrizzlyBear Boutique style hotel with great attentive staff
Stayed here for business conference but felt very much @ home. Nothing too much trouble for attentive & engaging staff. Food was great & room very comfortable.
Couldn't fault it!!
December 15, 2012
Rated 4 out of 5 by Luigi54 Sheraton Zurich, a practical coice
A good Hotel , with a nice staff, well located in Zurich and reasonable prices; all together a good choice.
January 25, 2014
Rated 3 out of 5 by SLL1 Really ordinary
Not a bad location and service was pleasant enough. The tiniest bathroom I have ever seen. Picture the bathroom on a very small boat to get an idea!
June 15, 2013