Rated 4 out of 5 by T444 Great quiet location
Staff was exceptionally friendly and helpful! Location was great- close to shopping and to Lake Zurich.
June 14, 2013
Rated 4 out of 5 by ALP327 no internet
I am sorry to say the internet was not working but they were very pleasent in making sure we still got our boarding passes. early check was very nice and the extra water help with the travel leg.
June 2, 2013
Rated 5 out of 5 by 500NightsLifetime Best Sheraton
My third favorite hotel in the SPG group and my favorite Sheraton. I felt this way a few years ago on my last stay as well.
May 25, 2013
Rated 5 out of 5 by Waynier Personalized attention
The hotel is a smaller location that is conveniently located with a staff that provides much personalized attention.
May 7, 2013
Rated 5 out of 5 by Simon6969 Home away from home
We love going to the Zurich Sheraton. Altough a smaller hotel the empolyees are the same team eveytime we go. They are always willing to go above and beyond and are happy to help with anything.
April 29, 2013
Rated 4 out of 5 by Vincos Solid But Oh So Simple
OVERALL IMPRESSION: Nothing terribly wrong with this place (except WiFi, see below) but - except for very attentive service - also very little to find memorable. I was told by a member of staff that this is the smallest Sheraton in the network and it showed - it was pared down of all the usual bells and whistles - tiny Reception, virtually no lobby to speak of, narrow hallways, small rooms.
SPG RECOGNITION: Great. Upgrade to Junior Suite and lovely in-room amenity. No Club Lounge but Buffet Breakfast offered on a complimentary basis in the ground-floor Jardin de Suisse Restaurant.
THE ROOM: A nicely furnished Junior Suite but smaller than a standard double in most Sheraton properties. Miniscule bathroom with a single tiny sink.
LOCATION: In the central business district but not premium. Tram stops nearby connect to the station.
EXCEEDED EXPECTATIONS: As well as my preferred sparkling mineral water and a lovely bottle of Prosecco, there was a menu card inviting me to order one of three great snack options at my leisure. This came in very handy and was a wonderful green garlic terrine and smoked salmon with crusty bread.
DID NOT MEET EXPECTATIONS: For a hotel which I would imagine deals almost exclusively with business people, it is hard to believe there is no WiFi available in the rooms! As a Platinum, I was invited to use the cable but IT DID NOT WORK. I even changed rooms in the urgency to get some work done and it still didn’t work. The very kind reception clerk finally offered my a voucher to use on the independent WiFi provider available in the rooms but (although she said it was for 3 hours) it had only 30 minutes validity.
April 23, 2013
Rated 5 out of 5 by baju Excellent service
I spend about 3 weeks per year in this hotel and the service is always excellent!
April 8, 2013
Rated 5 out of 5 by Xiaoyouyou88 Very friendly and warm
Mark at the reception desk is very friendly and considerate. Hotel itself also is in a very good location. Room is designed with good taste.
April 7, 2013
Rated 3 out of 5 by Rich8 Not up to standards for Platinum SPG Members
I was not happy with this hotel due to many technical issues. The television did not work in my suite, the Internet situation is awful whereas to log in to WIFI one must either pay a third party for room access or venture to the hotel lobby. The hotel is overpriced like all of Zurich. Let's face it, this is a Sheraton property with the prices of the Luxury Collections. The manger did offer to move me to another room, but I felt replacing the television made more sense---that was declined. Upon check out I was offered 2000 SPG points for my "trouble" which was a slap in my face. At the very least for the business I give to Starwood, I would consider being happy starting with 20,000 bonus points while contemplating a stay in the future. To sum it all up, I was very unproductive in my meetings and I was out of touch with the world for current events. Both are vital to my business. To add insult to injury, the car service prices to the airport quoted by the front desk are 15 Swiss Francs less than the actual price demanded by their "recommended car service". This leaves a cash short situation when planning in the price quoted.
April 7, 2013
Rated 5 out of 5 by Tina802 Excellent central location
I stayed at the Sheraton in February for several nights and loved this hotel. The staff could not have been more welcoming and friendly. They accommodated every request I made and went out of their way to be helpful including providing me with a meal in the lobby alcove when the restaurant wasn't open. The hotel itself is not large but the rooms are comfortable and immaculate. I should add that I am a Starwood platinum member so I receive an upgrade which will affect the room I'm given. But I stayed on 3 separate occasions and each room was spacious. The wireless internet is not always functioning perfectly, even in the lobby. The restaurant associated with the hotel serves a wonderful breakfast. The location is very central and within walking distance to much of the downtown area. I will definitely stay here again and can recommend it without hesitation.
March 30, 2013
Rated 5 out of 5 by Anlu An excellent choice when visiting Zurich
Very good location and excellent service
March 24, 2013
Rated 5 out of 5 by Konstanz A Charming Hotel in a great location
Having stayed at this hotel several times we find its offers a great small European hotel feel with outstanding attentive staff.
We highly recommend the restaurant and if the weather is cooperative dinning outdoors is most enjoyable.
Always a great experience, and we will be back.
March 22, 2013
Rated 5 out of 5 by baloo the best hotel in Zurich, very friendly staff
The hotel is one of the finest properties in Zurich. Very clean and well maintained.
March 19, 2013
Rated 2 out of 5 by Nothappycustomer Stuck in medieval times!
I cannot believe in this day and age that the hotel cannot provide free wifi to Platinum guests inside the room. I have to either pay for access using my own credit card or access in the lobby. I can't Skype with my family while traveling and is extremely inconvenient. I will NOT stay at this hotel again until that is changed.
February 25, 2013
Rated 5 out of 5 by Terry Comfortable
Very comfortable room, very responsive staff
February 20, 2013
Rated 4 out of 5 by MB22 Hotel has a great location
Very nice Hotel, Nice people , Clean and well run
February 17, 2013
Rated 5 out of 5 by Grrink excellent in everyway!
The staff was amazingly professional and extremely attentive in every way. Every aspect of the hotel went beyond the call of duty. Outstanding service from front desk to bartender, wait staff and housekeeping A big thnak you to everyone!!
February 10, 2013
Rated 5 out of 5 by EuropeGuy Excellent Stay
Staff went out of their way to make things comfortable, provide restaurant recommendations, and arrange transportation. Highly recommended.
January 28, 2013
Rated 3 out of 5 by HCAC Bathroom
Shower too small, too little water pressure
January 28, 2013
Rated 5 out of 5 by FloridaTravelAgent Best Hotel Experience in Zurich!
After staying at another hotel in Zurich our first night, we switched over to the Sheraton Zurich! What a WONDERFUL change it was! We were treated in such a fantastic manner... everything was perfect. Great staff... great location.. great room! Would definitely stay here again!
January 25, 2013
Rated 5 out of 5 by pattia The experience was great
Our Stay was very pleasant made possible by the warm and courteous staff, clean rooms. Just everything was great. We had a great time.
January 20, 2013
Rated 5 out of 5 by mondesir Very good location and comfortable rooms
There is a good atmosphere at the hotel - very nice lounge and quite. Also the rooms are very comfortable.
January 18, 2013
Rated 5 out of 5 by BLHKG Excellent Staff
Always a pleasure to stay at this property.
January 1, 2013
Rated 5 out of 5 by GrizzlyBear Boutique style hotel with great attentive staff
Stayed here for business conference but felt very much @ home. Nothing too much trouble for attentive & engaging staff. Food was great & room very comfortable.
Couldn't fault it!!
December 15, 2012
Rated 5 out of 5 by Youme Great place to stay in Zurich
This is a near perfect hotel. As a Platinum Member, I wish they had a Club Lounge which is usual for Sheratons. Excellent complimentary buffet breakfast. Great staff! Super location!
December 13, 2012
Rated 2 out of 5 by Robke Broom closet
Last week I stayed for the first time ever in a Sheraton hotel where I needed to pay ridiculous amount of money for the smallest room (seize of a extended broom closet). Also staff were not listening or willing to cooperate. I felt treated as a once off tourist while I am a gold member! Also breakfast was ridiculously priced.
December 9, 2012
Rated 5 out of 5 by EZH26 Dr.
Provide internet of linksheraton to the rooms
December 5, 2012
Rated 5 out of 5 by tomtraveler Awesome Sheraton Boutique Hotel
Lovely Sheraton near the lake in Zurich. I was upgraded promptly to the SPG floor upon arrival due to my status and I really appreciate that. Room was functional and very clean. Andreas in the morning and a blond woman (did not get her name) at night were very helpful at the front desk. The young lady recommended a great restaurant...Le Delazey for dinner. I would definitely stay here again!
November 28, 2012
Rated 4 out of 5 by Amy366 Nice Hotel....Fantastic Staff!
The Sheraton Zurich is a very good hotel overall. I felt the location was convenient yet not in the middle of things - easy to walk or tram everywhere - rooms very comfortable and spacious.
What exceeded my expectations was the staff. They went out of their way to be helpful, answer all of my questions, and even to facilitate phone calls with my hotel in Basel to resolve an issue with a forgotten passport. Merci! Well done!
November 12, 2012
Rated 2 out of 5 by K987 underwhelming
wifi was supposed to be free but charged.
restaurant was supposed to be open at 0630 but opened closer to 0700 with no service
gym- off site- closed but not notified until got there
room very, very small
bed strange set up
October 29, 2012