Rated 2 out of 5 by JH123 Not up to Starwood Standard
I have stayed at this property before and unfortunately it really needs an overhaul from management to property cleaniness. Check in process was not very efficient, no recognition of being a Starwood Gold member and American Express Platinum holder by management, room was average, hallways/floors dirty, food was okay. Customer Service honestly was terrible from the very beginning. Disappointing for sure.
July 28, 2014
Rated 3 out of 5 by CaboVaCA Wonderful facility but the staff needs training
Overall it was a pleasant experience. After spending 100 nights at SPG properties, I would rate the staff as average at best. Te front desk, especially Claudia, was extremely rude at check in and throughout our stay when i made any request. The room was wonderful and the cleaning staff exceptional.
January 4, 2014
Rated 3 out of 5 by Hotinmexci Very nice rooms but staff need better customer service
The shuttle drivers to town were really bad with blasting hip hop music shaking the car. They had no regard to the customer making us wait in hot car while they talk amongst themselfs. Every employee you asked a question to had a different answer to what your question was. Service was way below average for a high end resort. Rooms were very nice though. Staff seemed to have an attitude.
July 4, 2014
Rated 5 out of 5 by Terry17 LOVED IT!!!
I cannot say enough good things about this hotel. The resort is gorgeous, the staff friendly and so helpful. Restaurants on site were good - several options to choose from. Happy Hours daily throughout the resort. Free wifi in room for SPG members, lobby and cigar bar also have free wifi. We were not bothered once by timeshare people. Ocean Course was great ask for specials. Spa was very good again ask for specials. Have already booked two weeks next year.
Hotel is about 10 min ride from town.
March 22, 2014
Rated 5 out of 5 by Judi7 This hotel has great amenities
Our family enjoyed our stay at Hacienda del Mar very much. We just relaxed and enjoyed our time together. The staff was very courteous and helpful, the pools and grounds are very well maintained, and the resort is family friendly.
August 26, 2014
Rated 5 out of 5 by pkf888 Very, very Good!
The hotel is beautiful with gorgeous views. Centrally located between Cabo San Lucas and San Jose so it's easy to get to both areas quickly. Staff is very attentive, efficient and friendly. If the Wi-Fi was included it would be perfect.
August 21, 2014
Rated 5 out of 5 by SWAKBA Beautiful resort!!
The Sheraton Hacienda del Mar is a resort that's in a gorgeous setting by the sea. The staff are all kind, helpful and efficient. All of the restaurants and bars are great. Though awfully hot in August, this is a wonderful place to spend some time!!
August 6, 2014
Rated 5 out of 5 by Annieb A lovely time
Our stay was so fun. The grounds are great for walking around and are immaculate so I skipped the gym and took it outside. Our room was spacious, clean and comfortable. Everyone on staff went out of their way to assist us from the front desk to the restaurants. The concierge was great . The pools were beautiful and the ocean, although rough, was enjoyable to watch all day long. Braver souls went in. Everyday we walked on the beach to some stunning formations
December 1, 2011
Rated 3 out of 5 by PTOtraveler Slow service
Sheraton needs to check out how their name is being represented in Los cabos.
July 19, 2014
Rated 3 out of 5 by sxsrivas Nice property but could use some improvements
This is my 3rd stay at this hotel and we stay here with young kids.
If the staff could improve keep the water temperature in the main heated pool above 82 Deg. F that would be such a joy. The kids really could not stay in the water for very long because of the temperature. Maintenance improved it for one day when we mentioned it but it went back to below 80 Deg F the next day. It would make such a difference if they fixed this.
The property and general areas are beautiful and well kept. Food is expensive so we didn't eat there very much. Quality was ok.
Staff was generally very nice. I was not satisifed with how throughly housekeeping cleaned the rooms.
SPG recognition is excellent !!
January 29, 2012
Rated 5 out of 5 by Jeremy00000 Great Resort
We stayed in a hotel room at this resort. The resort is large and luxurious. There are over 30 buildings, several restaurants, bars, pools.
Our room was floor level and basic. It had a flat screen, but no dvd player or stereo. The cleaning staff is amazing as our room was always spotless. The air conditioner is completely silent. The only sounds I heard were very quiet rhythmic sounds from the room above, but they did not last for longer than a minute or two.
The pools are fantastic. If one pool is busy, just go to another.
The hotel is right on the beach and there is beach access, but you can't go swimming there as the surf is too violent.
The hotel is isolated, which makes it quiet but you can't walk to anything. Luckily we had free valet. Taxis from the airport are about $100, so it is better to rent a car. The driving there is slow and easy and impossible to get lost (There is practically only one road).
The restaurants are decent but very expensive. Plan on about $50 bucks per person. This is about twice as expensive as a fine restaurant in town.
Drinks are expensive too, about $10/drink. There is a fridge in the room, but it is not cold enough to store any food or drinks. We went to Walmart and bought a cooler for drinks and some food. Saved lots of money.
We have a small child and thoroughly enjoyed our stay. We plan on returning next year.
Lastly, I talked with many guests and there is a variety of methods for staying at this resort (SPG points, Orbits, Costco, etc). It seems that Costco is the best deal, especially if you are going all-inclusive. If you are a drinker, all-inclusive is the way to go. They really took good care of the all-inclusive guest, better then us regular paying guests.
Finally, try a Sangrieta. It is my new favorite drink
June 17, 2014
Rated 5 out of 5 by JoeM66 Great Hotel
We have stayed at this Hotel many times and enjoyed every stay. This last stay was especially rewarding. We were amazed at all the work that had been finished since the hurricane. There was a lot of damage from the storm but you would not have noticed if had not seen the previous pictures of the damage. It was nice to be recognized by many of the staff and thanked for coming back. Any time we go to Cabo we will be staying at the Sheraton.
December 3, 2014
Rated 1 out of 5 by atprn Food
way over priced for horrible food. limited choices. wait service very poor. normally will have 3 to 4 people involved in your dining and things get over looked. They never see if you need anything else. takes forever to get a bill. terrible way to serve tables.
beach was virtually unusable due to danger of waves.
July 29, 2014
Rated 5 out of 5 by Wendy23 Refreshing Vacation
My husband and I just enjoyed an amazing 6 days at this property. We read, relaxed, enjoy the sun while the staff answered any question and request graciously and professionally.
We will be returning to this property in the future. What a fantastic place to unwind, unplug and rejuvenate.
May 10, 2014
Rated 1 out of 5 by golden50 Unsatisfied
Below Sheraton standards.
June 6, 2014
Rated 5 out of 5 by ShayleneW22 1 year wedding anniversary trip
My husband and i had a wonderful time at Sheraton Hacienda. We loved the location, the pools were amazing, the room was perfect, nothing over the top but comfortable with perfect proximity to the pool. The only true complaint we had was our "fancy" dinner at De Cortez. The food was horrible. The service was wonderful but the wine tasted like it had gone bad, the lobster was rubbery, and the shrimp and scallops had no flavor. For being one of the premier choices to eat for a "nice" meal it was WAY below par. Other than that we had a wonderful stay!
June 22, 2014
Rated 4 out of 5 by aventure beautiful property
a warm welcome on arrival ,and continuing throughout the stay .
The staff quickly took care of issues including a power outage .
large rooms , confortable and well decorated in mexican style .
December 4, 2014
Rated 5 out of 5 by Ts219 Excellent Customer Service
I had lost my wallet/credit cards on the flight in to Cabos. The Hotel front desk staff (Azalia and Maria) were extremely caring and professional in connecting me with American Express and providing the line of credit so my vacation could go on unhindered. Additionally, they kept checking with me to ensure that my stay was going smoothly. Also, excellent service from the Conceirge (Lucinta), Bell staff (everyone), House Keeping and the staff at Girasoles and Pitahayas.
April 1, 2013
Rated 5 out of 5 by Po0hburrr Nice and relaxing stay!
I just came back from staying at Sheraton and it was fantastic. We were a little hesitant since we weren't sure how the resorts had recovered since hurricane Odile but after staying here for 4 nights, I can say that the property did a fantastic job of recovering from the devastation. The front desk agent that checked us in was courteous, but she wasn't very warm. We asked if we could upgrade to something with a view and she didn't seem like she wanted to help us with that even after saying we'd be willing to pay more. She seemed to be doing just enough to get us checked in. The first room we checked into had a smell coming from the pipes in the bathroom. Since it was already pretty late, we decided to just save it for the next day to see if the hotel could switch our room. The next morning, along with the smell from the bathroom, we were also greeted by a little visiting bug. I snapped a picture of it and we went to the front desk. The Guest Relations Manager, Angelina took great care of us. She apologized for the room and the visitor, had me email her the photo so she could open a file for it and gave us a gorgeous room with a view. The next day, she even sent up a bottle of complimentary wine. We so appreciated the gesture. The resort itself is great. It's a bit further out from downtown (15 min drive) so it's much more relaxing and quiet. Guadalupe, the concierge who gave us excellent directions for getting into town and finding places to book our excursions was very sweet and knowledgeable. Without her, even equipped with our rental car GPS, I'm sure we would've got lost. Thank you Angelina and Guadalupe for making our first time in Cabo a fantastic one!
December 12, 2014
Rated 4 out of 5 by wm0895 Overall good experience
Great location & amenities. Only complaint is that the food in the various restaurants (we ate at 3 different ones over our stay) was way too overpriced for what we received.
November 30, 2014
Rated 2 out of 5 by LAGuy Rude De Cortez Restaurant Service
We had extremely poor service at a dinner on Sunday, May 18, 2014 at De Cortez Restaurant with a group of friends. Although there were multiple reasons we were quite dissatisfied with the dinner, the main reason was the service staff's training in customer service and acknowledging our concerns about the service and the food; and their reluctance to make an effort to rectify our concerns. What occurred is as follows. A large table had dinner at the restaurant and had to wait between 90 - 120minutes to get our main courses. When we received the main courses, the fish dishes (seasbass) was quite rubbery in texture and had obviously been cooked and then re-heated via microwave, and the duck dishes that others had ordered was not properly cooked. Because it had taken so long in order to get the meal, several children at the table fell asleep. we had entered the table at around 8pm. And the server took our order around 820pm and received the main courses around 1020pm. When we raised the concerns with the server and the manager, their response was to state that the order had been entered at around 840pm and after 9pm into the computer. When we brought up that the server had taken the orders via pen and paper; and that the lag time to entry into the computer was nearly 20 minutes and 40 minutes respectively, the manager did not acknowledge our concerns; but rather stated that our group was nearly double what the original reservation had noted. We told the manager that the absolute number of individuals at the table was not different from the reservations if they were all taken in aggregate (meaning there were several different reservations that were combined into one large table). Second the manager stated that they were extremely busy that evening. There was a large party on the beach which was not a part of our group and the patio facing the ocean was full; but when entering the inside of the restaurant, there were no tables occupied. As I noted earlier in my statement; although we understand that restaurants can take longer for one reason or another, what was most upsetting for us was the fact that neither the manager nor the server acknowledged our concerns; but rather continued to blame us (more people than originally reserved - although this wasn't true); use the time the order was entered into the computer (vs the time the order was taken via pen and paper); and to use the excuse that the restaurant was "busy," even though the inside of the restaurant was quite empty on the inside. It would be helpful for your restaurant staff to be re-trained to a) acknowledge and apologize for the delay for customers; and b) offer some modicum of trying to appease our disappointment - like a free dessert or something; instead of blaming the customers and making excuses that were not at all true. This was likely the worst service that I have ever received at a Starwood property; and inconsistent with the values and customer service that I have come to expect as a longtime Starwood customer.
May 20, 2014
Rated 5 out of 5 by jeff1250 Great place to unwind
Sheraton is a fantastic place for a couple or family trip. Many amenities on site for all ages, including pools, restaurants, activities and lots of room simply to enjoy the spectacular surroundings. Impeccable rooms and great service as well. Only nit was a coffee maker that did not work and inability to get a moderately priced meal on site. Otherwise, outstanding destination, safe and secure and 10 minutes from the Disneyland like fervor of Cabo marina.
June 24, 2014
Rated 5 out of 5 by mnbbnb Excellent Resort!
I have very high standards when traveling away from home, and this resort exceeded my expectations. The grounds and buildings are maintained beautifully and the personnel are extremely warm and welcoming. Adelina at Tomates and Hugo at De Cortez were personable and provided exceptional service, as did everyone else in the restaurants. We booked through Costco Travel and will highly recommend this property to them, as well as our friends and acquaintances.
February 7, 2014
Rated 5 out of 5 by Sally Paradise close to home
We just completed our 7th stay since August 2011. We were impressed with the hotel and the great sea views. The hotel is very well maintained. We always choose the all-inclusive plan. The breakfast options were great. We were more than pleased with the lunch and dinner menus. They always have a fresh fish of the day on the menu. We were also impressed with the steaks. We found the staff to be friendly, helpful and very efficient.
We could sit there all day and watch the high waves. We walked down the beach each day to see the crabs in the rocks. It was good exercise after having our delicious lunch.
Fabulous pool side area with great service from staff - we wanted for nothing. We were made to feel special for four great days. We would definitely recommend this hotel to our friends and family.
We are looking forward to returning again on December 9, 2012.
September 12, 2012
Rated 5 out of 5 by OPHood Best Mexican Experience Ever!
The property is amazing! The pools are wonderful. The food was great. But without a doubt the staff was incredible in every aspect. I was at this hotel with a group of 25 people, yes 25 people, and the Staff lead by Emanuel , was incredible in handling all our request and catering to everyone. What's even more amazing, is that the every single member of the staff remembered all our names. Incredible experience!
August 2, 2014
Rated 5 out of 5 by jennmark Highly Recommend This Property
The property is absolutely gorgeous, from the pools, the ocean views, outdoor dining, and spa. Also the location is perfect, the food is outstanding, but what really makes the hotel so very special is the helpful, professional and courteous people that work there. We felt truly taken care of, from the minute we arrived until we left.
August 13, 2014
Rated 4 out of 5 by noname10 After the Hurricane
We were guests at the hotel the first week they were open after Hurricane Odile. Because of that fact I have given the various areas of the hotel slightly higher scores than earned. The attitude and resilience of the Mexican people that staff the resort was impressive. They were obviously happy to be back to work and made every effort to make the guests feel welcome and comfortable. I would, however, question the management because we were charged full price for a much less than full price experience. Several of the resort restaurants were not yet opened and the ones that were charged high prices ... the guests were sort of trapped. The grounds and buildings were understandably in tough shape and work was going on all day in an effort to get the hotel back in shape. It was similar to trying to relax in a construction zone. Our refrigerator did not work. Housekeeping left a different array of towels every day, usually short on one or more sizes. You could not drink the tap water and when we asked for little extra bottled water our request was ignored. We were told that the ice from the ice machines was safe but both the ice machines in our area did not work for several days. There was construction activity and noise from early in the morning (7:30 AM) until after sunset. There was work being done in the room above ours and the noise was quite loud at times. One of the pool filters was out for a while. Our phone worked intermittently, as did the TV. The hurricane had removed much of the beach sand and the normal service facilities on the beach were non-existent. Apparently the beach at this hotel is a dangerous place to swim even when conditions are good but while we were there the "unsafe conditions" flag flew every day. I never went in the ocean alone and when a group of us did go in many of our party assembled on the beach to watch us get tumbled in the shore break surf.We were part of a large wedding party and many of the other guests told us similar stories about issues they faced. Again, the conditions were understandable and the guests seem to be working around the problem areas but this was clearly not a first quality experience yet we were charged exactly the same rates we were quoted before the hurricane hit (in fact, at reception I was upsold). I would give the staff, literally every one that I interacted with, a 100% grade. I would give the management a 50% rating. We were solicited several times to attend presentations on the facility time-share but I would not want to be committed to visiting this beach every year.
November 13, 2014
Rated 5 out of 5 by Pawcone True Paradise
This resort must be the meaning of paradise. I was there for one week for a work conference, and it exceeded all my expectations. The room was spectacular, clean, functional and elegant. The location and ocean views were breathtaking. Food was consistently amazing. Truly once in a lifetime experience.
July 19, 2014
Rated 4 out of 5 by Lyn45 Improvement in staff responsiveness
Our refrigerator did not work and it had nothing in the mini bar, so we called twice for the replacement and when they replaced it, still nothing in the mini bar. This was part of our package, beverages in the mini-bar and purchases for others. We called 3 times for the mini bar items and nothing happened.
April 30, 2014
Rated 5 out of 5 by Dsikes Great beach getaway
This is a beautiful hotel with a very large property footprint a a lot of beach front. A lot of pools if you prefer that. Plenty of food options but a little pricey for the food served. The biggest (and possibly only) disappointment was the WiFi service. It was terrible. We were there with friends and older kids but were unable to communicate via text over wifi on most of the property. Also, we were only able to connect 3 devices and there were 4 of us. The service in the room was questionable at times and even when you were connected it was very slow. I know it's vacation but you still want the wifi for social media and a few occasional laptop things.
April 8, 2014