Rated 4 out of 5 by kkhale Complaints
No coffee or tea at reception not good. The sink faucet sprayed all over. Asked for a fan at check in was never answered to. Late maid service. no refrigerator in room.
March 18, 2013
Rated 4 out of 5 by Joe222 Responsive
Had a noise issue with room next door. Management was extremely responsive. Clean, nice hotel.
May 28, 2013
Rated 3 out of 5 by VinceNJ Nice hotel, but...
Hotel was nice, as was the room. However, quite annoying to have leftover coffee grounds (I think?) in my cup of hot water dispensed through the coffee maker. Happened 4 times. Took a call and a trip to the front desk to get a new machine. Did I mention being awaken at 1 am by loud, laughing hotel guests trolling the halls (probably drunk). I thought I was staying in a college dorm. You would think they'd put Gold SPG members on a quiet floor; or keep all the young guests from the wedding party taking place that night on the same floor, away from everyone else. And the front desk clerk didn't even ask us at checkout if we enjoyed our stay!
December 7, 2011
Rated 5 out of 5 by Donna64 This hotel was awesome!
Clean, nice rooms, great staff, good food.
May 13, 2013
Rated 2 out of 5 by Deedees Not what was advertised
We were let down by this Sheraton hotel as we booked a club floor room with a sweet sleeper bed.
Our first room had a bed that was completely broken and sagged in the middle.
Our room was changed to a lower floor not at the club level but with access to the lounge..On our arrival on wed. the lounge offered food that had been sitting around for many hours, with no one in attendance to replenish or maintain order.
Then we found out the club lounge is closed on thursday and not available to us. We were given some coupons for the restaurant but really this should be advertised before one books the club floor and pays a higher rate.
May 6, 2014
Rated 5 out of 5 by Jersey58 Gurian/Sexton Wedding
We wish to thank Ashley Ferguson for her diligence in attending to every detail for our family event. Her professionalism shined through. When she told us she would not be available for our event and she assured us the Herma would take good care of us. She did and then some. Herma was truly the reflection of Ashley and went above and beyond by watching and caring for ever detail of the weekend. As for the Sheraton staff, they were courteous and cooperative in ever detail. We recommend this Sheraton Hotel to anyone and everyone who wishes to be treated as a VIP. This Sheraton should be a model for the entire chain. THANK YOU! THANK YOU!! THANK YOU!!!
December 25, 2013
Rated 5 out of 5 by Dempsey Friendly staff
Check-in was very smooth and we were immediately impressed by the genuine friendliness of the staff. Our only complaint, charge for wifi, was resolved satisfactorily. As we were attending a function nearby, we did not have the opportunity to utilize the facilities other than the room.
August 10, 2014
Rated 4 out of 5 by SandyL515 Hotel was Nice but had some issues
The staff was very friendly and exceptionally attentive overall. However, on Friday the restaurant was not open at lunch due to "an incident in the kitchen." Sunday, the kitchen was NOT open again for lunch due to another issue with the kitchen. Then on Monday morning there was NO hot food. This was very inconvenient as my husband is Diabetic and needed to eat. The one time that I had to go buy food outside of the hotel and bring it back, he had to eat it in the lobby. He was not able to eat it in the empty restaurant even though there was NO service going on. It would be nice if there had been microwaves in the room and exhaust fans in the bathrooms.
November 12, 2013
Rated 1 out of 5 by TLR031213 Hotel was overbooked
I arrived at the Sheraton Tarrytown just before midnight. I was told that unfortunately there were no rooms available and that they had booked me at a comparable hotel for the night. They were extremely apologetic and said that night's accommodations were at no charge to me. That did not change the fact that I had reserved my room two weeks prior and that it was quite an inconvenience to be shuttled back and forth across town in the middle of the night and then early the next morning. I overheard an employee mention that the hotel was booked at 106% that night. My company uses the Sheraton Tarrytown extensively, and I will certainly share my experience with them.
I must also express my dissatisfaction with the service received in the hotel restaurant. It was extremely slow. I waited so long at breakfast that I was gathering my things to leave without eating when the food finally arrived. I had deliberately ordered yogurt and a muffin to minimize the time required, based on my experience the previous day. The staff showed no sense of urgency despite the large number of business travelers they were serving.
I must point out that there were a few positive aspects to my stay. Sean was delightful. He transported me from the other hotel and did his best to smooth over the situation. He is a great asset to the organization. In addition, the room was clean and very nice, and the bed was very comfortable.
Regardless, I cannot recommend the Sheraton Tarrytown due to the mishandling of my reservation and the acknowledged overbooking of the hotel. For those who do choose to stay there, I highly recommend that you plan to eat outside of the hotel, especially if you are on a tight timeline.
March 16, 2013
Rated 2 out of 5 by JBreezy It's Ok
This hotel was fine for a quick stay. It's not unsuitable but it is in need of a few updates.
The room, upon entry, smelled a little weird. It may be that the carpet needs a little cleaning. In addition it has a huge air conditioner that is semi hidden behind a desk. The lighting in the room is dim at best.
It was fairly clean, hair (not mine) on the towel and on the bathroom floor. And the bathtub is high up when you're coming out of the shower.
Either way, these are minor, the most important thing is that my bed and room were generally clean. But if you were looking for a nice romantic like getaway this isn't it.
May 13, 2014
Rated 4 out of 5 by mimi45 Did not Meet Expectations
Elevator not working on arrival. My room was clean - light in room and tub closure were broken -notified the desk on checkout.
The Halesworth/McKendry Brunch on Oct. 14 was done poorly. Food was depleted quickly and not replaced, same with coffee. There were no staff cleaning the tables as guests finished their breakfast. It became the responsibility of the hosts to do this - VERY POOR. Have done many meetings at hotels and if this had happened at one of my events I would have been furious The GM needs to be aware of the poor planning by the Catering Manager to have adequate staff on hand. Normally I think highly of Sheratons, but in this case you failed!
October 17, 2012
Rated 1 out of 5 by VMR1 Disappointing
My first review because I feel so strongly about this experience and it's in such sharp contrast to all of my positive Starwood experiences of past years. I'm a business traveler who has stayed at this property about a dozen times total. I should add that I'm a platinum member with Starwood (parent brand of Sheraton), so if my experience is any guide as a traveler who stayed over 90 nights in the last year with this brand then it speaks for itself how poor the management is here.
The location is good and the rooms are normally very quiet, well appointed and clean. However, with each stay there was an issue- this would range from heating units that blow cold air and take several phone calls to get fixed, to broken TVs, broken showers, to very slow food service, to constantly broken elevators, to mistakes on the bill, to unfriendly front desk, and an exceptionally rude General Manager (the last straw).
I would like to speak to this last point because I've never had a customer service experience so shocking in all my life; I was scolded and insulted by the General Manager of this property, Mike. I am a sales person by trade and do not necessarily believe that the customer is always right, however, that they should be listened to and most importantly treated with RESPECT at all times. This was not the case with Mike. I had asked why a promotion which been honored for my last several stays would not be honored this time and the waiter brought the GM over who was standing nearby. In front of a full bar the GM very rudely told me when I asked for simple clarification that "we don't have 5 page legal disclaimer on the promotion poster in the elevator" and that "you are, I'm sure a very intelligent person and understand what the promotion is designed to do." Naturally I was surprised by the condescending and rude tone of the response; cut the conversation, paid and left the restaurant. I later asked to speak with him in private to let him know that I did not appreciate being embarrassed earlier. Before I could begin to explain, he interrupted me and raised his voice to explain the policy again and accuse me of trying to purposefully circumvent the rules. He would not let me explain that I was extremely upset about the way I was disrespected by him earlier and continue to be during this conversation. After literally 15 minutes of carrying on an argument and condescending to me, he relented and apologized for his reaction when he finally understood my point. Too late...
This is not how any person should be treated. let alone a loyal customer and certainly not a fair representation of Starwood. Needless to say, I will never allow my company book me at this property again. I urge anyone considering staying in the area to avoid this Sheraton as long as the same General Manager is running it. The Sheraton in Stamford is fairly close and much better managed. By contrast I should mention that the assistant GM in Tarrytown, Lou has always been very professional, respectful and accommodating.
February 28, 2013
Rated 5 out of 5 by sfallsgene Superior Service
This is my favorite hotel in the area. The rooms are modern and clean. A big plus in my book is that you don’t have to hike 0.5 miles from the lobby to your room. The bar and restaurant staff are efficient and super friendly.
I fly out of Westchester county airport (20 minute drive) and generally take a very early flight. There is coffee in the room but the club lounge has a great cappuccino machine (one of the reasons I stay here!). Breakfast doesn’t normally start until around 6 so I miss the morning coffee service. The hotel offered to turn on the machine at 4:30 am for me so I could have a cup of coffee to go, and they delivered! That seems to be the general attitude of this hotel, instead of just saying no, it’s “how can we say yes to make this work”.
July 17, 2014
Rated 4 out of 5 by telen21 Sheraton Tarrytown - business hotel
This is a great place to stay on business in the area. There is plenty of room to spread out and work. The bed is lofty and warm. Downsides: No bathtub, and no closet. The armoire is crowded by the ironing board.
The decor is very masculine. (see site photo!) Pool area is minimalist but the hot tub is pleasant. Could use a few chairs nearby.
The room is well appointed. Multiday stay missed a few details like replenishing note pads and coffee. I'm sure the front desk, Extremely Responsive, would have taken care of it if I had called about it. They were invariable friendly and went out of their way to be helpful at the desk.
January 3, 2013
Rated 5 out of 5 by layayis thank you very much
it took me a while to write this review but i had to come back and do it. all of the staff members are incredibly warm and just simply amazing. They are attentive and responsive. from the moment we checked in to the rooms to the check out everything was outstanding. Lou, Andrew, Orlando and Steve were just the quality of service one expects at a Sheraton i know that personally. as we were waiting for our car rental they opened the bar and kitchen so we could grab a bite and a drink even though they weren't technically open yet. we felt like we were home. Thank you guys we will definitely come back
June 5, 2014
Rated 5 out of 5 by tracey40 Lovely hotel, friendly staff
I stayed only one night, but I was very happy with the Sheraton in Tarrytown. I would say the best thing about the hotel is the friendliness of the staff. Everyone we met was eager to make our stay the best t could be. They were friendly and always happy to help. I want to mention especially Sean and Naomi. We ate in the hotel since we were only there for one night and were tired. The food and service was fantastic. And the room was lovely. The only thing that was amiss was that our bathtub drain would not stay open, but it was so minor that I still feel the hotel deserves 5 stars. I would definitely stay there again.
June 18, 2012
Rated 5 out of 5 by DK750 Excellent care of guests
The staff is excellent, check-in/check-out are always fast and simple.
Louis Gaudio takes personal interest in the guests, is always looking to improve service, and is an excellent host.
The restaurant is convenient, pleasant, and the food is great.
A few of the reasons why I always stay at the Sheraton Tarrytown.
July 28, 2014
Rated 5 out of 5 by LouB Treasure in Tarrytown
Great hotel located in central Westchester County, NY. Hotel foyer area nicely decorated and complimented by a warm and welcoming staff. Coffee/tea free set-up each morning in lobby. Hotel has a small but accommodating bar ajoining it's on-site restaurant. Outside seating also available. Pool is indoors and kind of small with no seating/lounge chairs available for guests. I had a nice impromptu birthday gathering at the bar/restaurant and the staff couldn't have been more accommodating for our short notice party of 10 guests. Brian, the waiter, and Daniel the bartender were fabulous and took care of all of our needs with great friendly service. Rooms are nice but a bit cramped by the desk and window areas. Room was clean and the bedding very comfortable. Close to local attractions, restaurants and the Hudson river. A convenience location that puts you about 40 minute to mid-town Manhattan and 15 minutes from Westchester Airport.
July 24, 2014
Rated 4 out of 5 by KS11 This hotel has great amenities
There is a pool, fitness centre, free printing and computer use, internet in room, and breakfast for all!
July 31, 2014
Rated 5 out of 5 by Gene32 We had an outstanding time
We had a room in the Club area, it was wonderful!!!!
We had breakfast and happy hour just steps from our room.
Thank you for a wonderful weekend.
July 29, 2014
Rated 3 out of 5 by Loyal1 I'm busy!
When I checked in the guy working the front desk was very preoccupied. I could understand if there were other people checking in, but it was only me. He was not hospitable and friendly the way the staff at other Starwood Properties usually are. He never thanked me for my loyalty as a Gold Member (soon to be Platinum). Then on top of that I asked if the Stop & Shop was open and he said it was open 24 hours. It's not. It closes at 12 AM during the week, and I only know that buy walking by walking over after 12 AM to grab a few things only to be turned away. Other than the guy at the front desk and the fact that I selected a king but got a double, the hotel was clean with a great location.
May 26, 2012
Rated 3 out of 5 by jauchka Not a Fan
I have stayed at this hotel twice now while in the area for business. I will not be coming back. Both time the staff has not been friendly and have no idea about the area when I ask about a running route from the hotel. It just seems a little strange and I am definitely not the 1st person to ask about a running route. This time the directions given by the front desk employee were wrong and led me miles out of the way, so much so that I had to call the hotel van to pick me up. Take a lesson from the Westin and have a map printed out to reference for future guests. Also, the cleaning staff was very loud in the hallways during the day as I worked from my room. Upon checking in, my room had not under gone housekeeping inspection as the head of housekeeping came after I was already in my room.
June 29, 2014
Rated 4 out of 5 by CityMom275 Short vacation
We live in New York city and decided to do a quick getaway with our kids. We visited Legoland, Playland and the Kykuit Estate, all very close in proximity to the hotel. We also enjoyed the indoor pool, which the kids found to be a great treat in the weather. Some of the fixtures in our hotel suite were falling apart - door handles falling off, cabinet and dresser pulls falling off, but the guest room was otherwise quiet, clean and comfortable for all of us.
July 7, 2014
Rated 1 out of 5 by travelfrequent Rooms are small
very difficult to get upgraded to suite
July 26, 2014
Rated 5 out of 5 by JGEEHOME Great Hotel for my weekend getaway
Check-in and out was a breeze. Staff are friendly, professional and helpful. Our room was upgraded to club level with a room key to elevator for access. (Thank you, hotel). Definitely will stay there again!
July 21, 2014
Rated 5 out of 5 by Stacy88 Great Location and well put together hotel
My husband and I were staying in the area because our son had an official visit to a nearby college. There are lots of hotel choices, but since we are Starwood Preferred guests, we chose to stay in this one in Tarrytown. This hotel is well put together. From the lobby to the guest rooms, it is nicely furnished and very accomodating. There is a very nice restaurant and bar. The food was excellent and the drink prices were good. There is a lot to do in the area: take a train into NYC, take scenic views of the Hudson River, or simply go and enjoy downtown Tarrytown. Whatever your need
November 25, 2013
Rated 3 out of 5 by Woobie1 Beautiful Hotel, but...
Wished that there was a mini fridge. Wished that there was a room safe. Wished the toilet worked -- yikes -- we had to keep to jiggle the toilet bulb to get it to stop running.
Wished that the elevators were working properly -- 1 was completely down and the other could only hold 4 people. Wished the pillows were softer -- got a neck ache. Wished there was more drawer space (there was a bench and a really big desk so we put stuff there).
The staff was fabulous and very helpful -- we needed to take an alternate route and the front desk helped get us there from Manhattan!
November 28, 2012
Rated 1 out of 5 by JS2639 Customer Service
I made the reservation and tried to get into a block of rooms set aside for a company meeting. After some back and forth on the reservation line they found a room was available although not with the block of rooms. When I showed up, despite referring to the date and company meeting with many rooms booked, I was booked on the wrong day (the day prior). They had charged the credit card and made no attempt to contact me as a "no show". They scrambled and found a room for me based on a cancellation and told me the previous charge would be taken off the card. It wasn't I've contacted the hotel 4 x and to no avail, the carge remains. The wrong day was booked and they are keeping the charge apparently. Poor customer service.
September 27, 2012
Rated 4 out of 5 by Bailey Good stay, but...
Great stay for just a single night, however- we felt there was insufficient communication between the front desk staff & housekeeping /room service staff. We had a package deal where we were to have champagne delivered to our room & apparently no one told the room service man that we were already in the room. As a result, he opened our door on his own. He was told the room was still empty. What if we had been undressed?
Also, our check out time was set for 4pm the following day. Turned out no one told that to the housekeeper who knocked on our door at 11am to tell us we had to leave. I literally had to debate with her that we had a late check out. I finally just called the front desk & they took care of it. (& apologized)
March 25, 2013
Rated 5 out of 5 by Semchic Best night's sleep in a hotel
Great stay! Was in town for a brief layover and needed a quick bite and a good nights sleep (which is generally questionable when you're not in your own bed).
The staff was wonderful, food delicious, and this was the most comfortable sleep I've ever had in a hotel... I wish I could have taken one of the pillows home. Lol. My only regret was having to get up at 5am... I would have loved to sleep in and stay for a bit.
Still wish the wi-if was free, and that the restaurant opened before 7am.
I highly recommend this hotel for business or pleasure.
February 17, 2013