Sheraton Philadelphia Society Hill Hotel

  • One Dock Street,
  • (2nd and Walnut Streets)
  • Philadelphia,
  • Pennsylvania
  • 19106
  • United States
  • Map

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Rated 4 out of 5 by 455 reviewers.
Rated 4 out of 5 by Very Disappointed I came to stay at the Sheraton in Society Hill by way of the downtown hotel. Their system crashed reservation lost, so no room. Had to make another reservation so instead of getting the room for, 109.00 had to pay 195.00 a night. Asked the front manager, Nadia if there was a way that I could get the room for the rate that I was going to pay downtown, without any hesitation she said no, why not it's a, Sheraton, because we're in a different part of town was her response. Although the hotel is very nice, I must say I was very disappointed in the fact that the front manager, Nadia, would not honor the rate of the downtown hotel. I would be very hesitant about recommending your hotel to someone visiting the city. July 25, 2013
Rated 5 out of 5 by Good location, pleasant atmoasphere and staff Great location in historical section of Philadelphia. Staff is very accommodating and responsive. Concierge lounge is very well set up and organized. Front Desk very helpful and the bar personnel and bellman are also excellent. June 22, 2014
Rated 5 out of 5 by Excellent hotel We loved our recent stay at this hotel. The location in old historic Philadelphia was fabulous, nestled in the trees and surprisingly quiet. Very comfortable room. Front desk staff were extremely helpful. Also enjoyed having quick access to the waterfront at Penn's Landing, and a stop close by for the "hop on and off bus". Lots of good restaurants nearby as well. Would definitely stay there again. June 4, 2014
Rated 5 out of 5 by Loved my stay! This was my fourth stay at the Sheraton Society Hill and it never disappoints! This visit was for a work conference and the food, staff, and accommodations were fantastic! I have also chosen this hotel for a romantic night away (I actually stayed there my engagement night) and for nights "out on the town." Great experiences overall! June 6, 2014
Rated 2 out of 5 by Service Needs Improvement Asked for extra towels when checking in - did not get them. Credit card charges higher than actual folio charges, difficulty reaching Billing to get a credit posted. August 7, 2014
Rated 4 out of 5 by Too little Philly I intend to come back and see more of Philly And when I do .. I'll most likely pick this hotel. Negative: leaving yesterday at 5 am and couldn't get someone to answer the telephone at the valet station despite being told by the valet earlier the day before to call at 4:45 am to have a cab ready for me at 5am. Otherwise staff was truly excellent. August 4, 2014
Rated 3 out of 5 by good view from room - that was it The river side of the hotel offers wonderful views of the bridge and lights on the river at night , but the rooms themselves were average and in need of updating. It also could have been cleaner for the price we were paying. The windows had hand and even face prints on them! Carpets and especially the upholstered furniture were stained and old looking. There were also stains on one of the duvet covers on the bed. The brochures, menus and written material left out on the desk were misshapen and wrinkled from drinks being spilled on them and we didn't even want to touch them. There was no refrigerator in the room which was a negative for us. We also had a bad exchange with the valet service. I couldn't even ask a question before he told me he was "too busy for special requests" - and he didn't even know what I was going to ask him!! Front desk people were efficient but not friendly. Granted we were there at a very busy time - lots of weddings going on that weekend, but even so, it's their job to be extra helpful to all guests all the time. There was a "green" option for the cleaning service, so we chose not to have our towels replaced or the room cleaned during our 2 day stay, as did many of the other guests (cards hanging on doorknobs) but the cleaning carts seemed to always be in the hallway all day long. It was very annoying to have to squeeze by the carts when we were all dressed up for the wedding and later going out. I was shocked at the price we had to pay per night to keep our car in the hotel's own parking garage - with tax on top of it to boot. Over all it was not one of our better hotel experiences. June 23, 2014
Rated 1 out of 5 by Nightmare Hotel overbooked and I was forced to stay over 30 minutes away in a hotel that was completing renovations. It was 2am! August 7, 2014
Rated 4 out of 5 by Good location and Comfortable Hotel This hotel was very good even though the conference room we had was very cold and the AC was loud. We managed but I know we were just a small meeting there. The beds were very comfortable. The Green program is great as well as the Starbucks and bar in the hotel. I would be happy to stay here again. August 4, 2014
Rated 5 out of 5 by perfect location Having never been to Philadelphia before, we wanted near the historic area. We sure got it!! We could walk almost everywhere. We did take the hop on hop off bus for the full range of options the first day.Had the bus drop us on their next to the last stop--one block from hotel. Had a very nice dinner at Taste the first night. The personnel at this hotel were about the best we have ever encountered. Check in they treated you like royalty and I am only gold status. The bell hops and valet guys were always waiting to open doors or guide you to interesting areas or restaurants. Always happy and chatty. The room was very clean and nicely appointed. Only thing I would improve is a snack shop with sandwiches in the lobby. July 17, 2014
Rated 1 out of 5 by Unacceptable service delivered Although booking more than 1 month in advance with request for a 'quiet room' we got a room on top level (good) with a huge ventalitor or something on the roof. Thus: no sleep at all because the thing was on constantly. At checkout you also tried to charge valet parking costs again, although you could have seen it was already paid for in advance. And you where the only hotel during our 23 nights stays in 14 hotels in that part of the USA, on similar Quality level that did not have free WIFI. Penny wise, dollar foolish. . August 18, 2013
Rated 4 out of 5 by checking in and out Good hotel. Only problem is that they were chronically short staffed at the check in desk when many people were checking in and out August 4, 2014
Rated 2 out of 5 by Staff Needs People Skills I stay at this hotel frequently due to business needs in the area. The location suits me. In the last 6 months, staff has become unresponsive, abrasive and unfriendly. Last visit, I found a bug in the bathroom as soon as I checked in. The bug ran into the room and I killed it. The housekeeping wanted evidence that it was indeed a bug. I refused to stay in the same room. I had to argue with the front desk to give me a different room. It was not easy. One member of the front desk staff could speak hardly any english. The visit after this one was uneventful. It appears that the front desk staff is under a lot of stress. You can forget about the complimentary upgrade to the Club Level. They want $50 for that now. Other hotels are giving full breakfast and evening snacks free!!! December 5, 2011
Rated 4 out of 5 by GREAT PET FRIENDLY FACILITY Greatly appreciate pet friendliness, consistent quality, and location. Staff is also very professional and helpful when needed. August 4, 2014
Rated 5 out of 5 by Very clean and the staff was excellent! Our stay was wonderful. While planning our day the staff was great at offering suggestions on where to go, when to go and the best way to get there. House keeping was friendly and always made sure we had everything we needed. The beds were very comfortable and the rooms were quiet. We enjoyed our stay very much. July 31, 2014
Rated 5 out of 5 by Good stay, Thanks! Sometimes it is just the little details that make all the difference. I stayed here for one night while passing through Philly, and the stay was good. I would have rated it a 4/5, front desk people were good, valet door people were great,club lounge was ok (could use improvement) but what converted it to a five was the housekeeping staff who all greated me very warmly (5 or 6 of them) the next morning and again as I was leaving. It left me witha smile on my face for the rest of the day. Thanks! April 28, 2012
Rated 4 out of 5 by Almost excellent Unfortunately upon arriving at a few minutes past 4 our room was not ready. We had a meeting to attend and I had to change and shave in the first floor bathroom. Although i was satisfied with the rest of our stay the intake staff did not seem to concerned with our predicament. July 31, 2014
Rated 4 out of 5 by nice Great location and helpful staff. I really enjoy coming here. August 3, 2014
Rated 5 out of 5 by Very enjoyable stay My wife and I enjoyed our stay at the hotel. The service and staff were excellent. The hotel atmosphere was great. We will definitely consider staying here again if we travel to Phildelphia. August 1, 2014
Rated 5 out of 5 by Hotel would not provide free parking Even though the hotel was great and met every expectation for out of town guests, the only thing I would change is I would not charge guests to park their cars espcially if they we're coming in for a wedding at your hotel. I think it's crazy that we are staying the night and we also have to pay for parking! The hotel gave people that were not staying at the hotel free parking but not for their own guests. That really troubled me! March 30, 2014
Rated 5 out of 5 by Great hotel choice... This hotel is optimal for a business stay and for holding meetings, events, etc. I would highly recommend to anyone planning an event in the Philadelphia area. The bed was awesome! May 19, 2014
Rated 3 out of 5 by Other than the arrival... Arrived at the property around 5:30 PM and was notified that a room was not yet ready for me. While the front desk was gracious, it is still unacceptable to not have a room available until almost 7:00pm. Beyond this frustration, everything else met my expectations. July 30, 2014
Rated 5 out of 5 by A beautiful getaway! From the minute we walked into the foyer and saw that beautiful waterfall to the minute we left , my husband and I were treated like royalty. We enjoyed a quiet cocktail (or 2) in the bar and I loved the indoor pool! The restaurant served us a scrumptious breakfast as well. I had the grilled ham and gruyere sandwich...I am going to try and duplicate it at home! I was in need of some pampering and your Society Hill Sheraton worked like a charm! We will be back! February 25, 2013
Rated 5 out of 5 by Great hotel, service and location! If the only thing I have to say critical about the hotel is that the layout (in terms of my room assignment) was a bit circuitous to the elevator, I think we're getting in the weeds... this Sheraton is really great, the staff is extremely friendly and helpful, and the facilities are top notch. I had hoped to try the restaurant for my breakfast needs beyond the cafe (the full menu looked really great), but felt that even the simpler dishes were exorbitant July 22, 2013
Rated 4 out of 5 by Good for business travel I was with a business conference group and it took many of us 2-4 hours to obtain our rooms upon check-in. Otherwise it's a great hotel conveniently located near PHL airport and within walking distance of several historical landmarks. July 30, 2014
Rated 3 out of 5 by This hotel worked for the conference This hotel was exactly what I expected for our conference - friendly staff, amenities and conference rooms that could hold all the participants. July 31, 2014
Rated 2 out of 5 by Nice hotel, bad room Overall my stay was below average. The air conditioning in the room was extremely loud, I think the condensor may have been broken. Everytime it kicked on, it sounded like a gun shot. I finally woke up so many times at night from it, that i had to shut off the air and deal with a warm room the rest of the night. At checkout I was never asked how my stay was and was in a rush to a meeting or else I would of told mamagement how poorly my stay was. August 5, 2013
Rated 4 out of 5 by Good Hotel - Bad breakfast Breakfast entre - English Muffin, Ham, and Cheddar was pricey and awful May 19, 2014
Rated 4 out of 5 by Great New Year's Eve This was the second year in a row that we stayed here for New Year's Eve; we wanted to see the fireworks. While the desk clerk repeatedly told us that no rooms with a river view were available, nevertheless, we ended up with a room facing the river. The only downsides were a) there is no exhaust fan in the bathroom and b) the newly reappointed rooms displayed shoddy workmanship... this however did not reflect on the cleanness and service. January 4, 2012
Rated 4 out of 5 by Solid Hotel This is where the family stays when we overnight in Philly. Pool is the bonus and the desk staff are always very friendly. Location is good. Easy walk to South St. and Olde City. Recent improvements are a good addition. I will add that if I reviewed this hotel 5 years ago, I would have given it negative remarks. I think I was once there with four wedding parties. It was LOUD. Kudos to staff and management for positive changes. April 3, 2013
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