Rated 5 out of 5 by Maryse Awesome Service and great stay !
My thanks to the staff of Sheraton Brooklyn for a great stay. Me and my sister were in town for 4 nights and took advantage of the restaurant, lounge and amenities if this fun hotel.
Sweet thanks to Leo (lovely waitress at Jose's resto) along with Simon who were most attentive to the clients and made sure we were looked after 120% !
Lounge staff was also working hard to make sure the preferred Starwood guests were attended to.
March 31, 2014
Rated 2 out of 5 by Mom2233 Needs improvement
I expected more from this hotel. Service is inconsistent. Front desk staff are attentive and helpful but there were problems when reservation was made. Valet psrking is a joke. Either it is unavailable or painfully slow. Room was small but comfortable and clean. Tissue box had 3 tissues in it. Breakfast buffet was unavailable and breakfast service was painfully slow. It just falls short and for the price, they should do better.
September 15, 2013
Rated 5 out of 5 by LeoJ Awesome
Excellent accommodation, wonder staff, always saying good morning, welcome back, have a great day, which is not the norm for NYC. The room was the most comfortable room that my family has ever had. When we finished our vacation, my wife asked me and the kids to share the 5 best things about our vacation and my number 1 thing was the hotel and room comfort. Thank you very much and on my next trip to NYC I will stay there again.
January 28, 2014
Rated 2 out of 5 by sc123 Brooklyn NY
I arrived at the hotel around midnight and has an important meeting to make around noon. Therefore, I requested to have a quiet room so I can sleep in. However, the room that I stayed in was so noisy due to the outside construction. The construction started around 5-6am in the morning. It was non-stop and continue... I was very disappointed as the staff of the hotel did not full-filled my minor request.
September 13, 2013
Rated 4 out of 5 by Beerman Staff Is Great
During my stay, the staff was one of the best. They made my stay a pleasure.
November 2, 2014
Rated 5 out of 5 by Rondad33 Wonderful hotel, great staff
Stayed two days recently on family visit. Everyone we met had a smile and a friendly, helpful attitude. Could not have been nicer. The room was plenty large enough by NY standards, and exeptionally clean. Location was very convenient near the approaches to Manhattan. Parking was available on the street. Overall, a very positive experience. Would definitely stay here again and recommend it to others.
November 15, 2012
Rated 1 out of 5 by unhappy4 Did not clean room
We were out of our room from about 9am until about 3:30pm. Room had not been cleaned when we returned to rest and get changed for the evening. No one was in sight. We called the desk. We took towels from cart in hall. Came back at midnight and still not cleaned. Called management and they sent us clean towels. This was not acceptable for the prie we paid. Cheaper hotels have better service.
September 18, 2012
Rated 4 out of 5 by JSL16 Beautiful hotel in the heart of downtown Brooklyn
This hotel is really very convenient- close to Manhattan and all the hot spots in Brooklyn- it's true that the rooms are a little small, but the cleanliness, location, and especially the staff make it all worth while.
We had a minor issue over our stay and the hotel manager and front desk manager were both awesome and very responsive! love this hotel and will come again anytime i'm in NYC
March 1, 2012
Rated 1 out of 5 by mikeSS Shouldn't be Starwood
1) The rooms aren't even big enough to put your luggage down in.
2) I called down for a cab, was told it would be ready when I got down there. I went down, mentioned that I asked for the cab, and found out that they didn't even try getting a cab for me in the meanwhile (and the cab I did get was a kickback cab and charged me 3 times the amount I should have been charged).
July 18, 2014
Rated 4 out of 5 by Random Convenient and Clean
The hotel was fine, but there was a problem in having no hot water the entire time we were there. This has happened before so this is an ongoing problem. They did not attempt to adjust our bill, nor offer an apology upon check out. Hotel is very clean and convenient to the Barclay's Center. The staff is good but the lack of hot water is not fun!
Good breakfast on the club floor.
October 15, 2012
Rated 3 out of 5 by Brooklyntravel 2nd Trip in 2 Months - different experiences
This travel exper. worst than the 1st one. I was able to check in early and that was great, but not w/o feeling like i was being interrogated when i went to pay for my room - because of my name. Once i was in my room I kept having an overwhelming feeling that i smelled cigarette smoke and later found out that all towels and linen smelled like a cigarette factory. Yuck!
September 4, 2012
Rated 2 out of 5 by DRDC Uncomfortable and inconvenience
First of all elevator was horrible, didn't work even after using my door key. I had to come down and had to change the key three times to work. Toilet clogged even after reporting to desk. Equipment was non functioning, engineer had to come repeatedly to correct. I called every time, the person took hours to come. The whole stay was not only bad but irritating.
March 26, 2013
Rated 3 out of 5 by josie99 not on the same level as other SPG-hotels
The Sheraton Brooklyn does not meet other SPG-Hotels in terms of service. We appreciated the willingness to help but sometimes the information we requested wasn't as expected.
It is also not the level of service expected if you can't get an umbrella.
September 18, 2014
Rated 4 out of 5 by NYResident Comfortable and Clean
Enjoyed my stay here until I checked out. I was going to another Sheraton location in NY due to Government Rate changes and didn't have the address to give to Frederick who had my bags. He was very rude - he told me, "Well you're going to have to get it" - so I went back to the desk and the clerk found it for me. So as I proceeded outside in the rain, I noticed that Frederick had an umbrella, I thought "Great I won't get wet". He proceeded to open the umbrella and use it for himself to put my luggage in the trunk of the town car. Never opened the door for me or anything. I thought it was so rude. Not only that I was dealing with the fact that I had just got news that my mother passed away. Otherwise, I would have had the address ready for the driver. Turned out the driver who was as pleasant as could be knew the location address and apologized to me. So Frederick you might have been having a bad day but remember there is always someone else has a worse day.
June 28, 2012
Rated 4 out of 5 by SusanandBob A great place to stay in Brooklyn
As usual, we really enjoyed our stay at the Sheraton Brooklyn! Our only complaint is the breakfast experience at the Club Lounge - it closes much too early (9:30) and the selection is extremely limited. Fortunately, there are lots of dining options within a short walk.
June 2, 2013
Rated 3 out of 5 by onlyfair took forever to get towels
Needed to call to get towels as we were getting dressed for a wedding. after an hour I had to call back and then they finally came.
When we came home from the wedding we were FINALLY greeted with the "gift bag" from the wedding party. Ridiculous that the hotel forgot to give it to us at check in or soon afterwards. The gift bag had important maps of locations we needed. Getting it after midnight served no purpose. My son and his wife had to ASK for it the next morning - totally useless at that point.
My bed was fine - however the sheet was ripped. I kept getting my finger stuck in the rip as I slept.
Last - the hotel restaurant was ABSOLUTELY the worst food and service. We waited forever....gave us coffee but by the time they brought us cream the coffee was cold. Then we added the cream and it had gone bad and curdled our coffee. The food took so long to come to us - and arrived cold and totally tasteless. It was very expensive for what we got and was disappointed. That was the last impression we had before leaving the hotel.
May 28, 2013
Rated 5 out of 5 by piperflyer Excellent rooms and food
Huge flatscreen TV in sizeable, comfortable & quiet rooms. Food was very good and portions were large. Cheese cake was great and enough to feed a family! Surrounding area isn't too nice but it looks like improvements are happening.
September 28, 2012
Rated 4 out of 5 by georgemjr Brooklyn Experience
Hotel fit the location I needed while in the area.
The staff was exceptional in it's service, and answered any questions I had.
Would definitely stay at this hotel again when in the Brooklyn area.
December 2, 2013
Rated 5 out of 5 by Coco54 GREAT HOTEL
My experience at the Sherton Hotel was great. I love the hotel and will be staying there everytime I come to New York to visit my daughter, which will be very often. GREAT HOTEL
July 26, 2012
Rated 5 out of 5 by Lance68 Great Stay!
Room was great and staff were outstanding. In particular, Victor on the front desk and Patricia the manager went out of their way to accommodate us and make our stay perfect.
November 27, 2013
Rated 5 out of 5 by Jazzed58 Great location - excellent staff!
After an exhausting day of meetings, I needed a comfortable place to relax and unwind. Sheraton provided that plus more. Great room…professional and courteous staff. Bravo!
May 25, 2012
Rated 5 out of 5 by Heather97 this hotel was family friendly and accomodating
We brought our children ages 9 and 12 and they were happy to be here and felt welcome anywhere we ventured. the business travelers were also very friendly to our family.
March 30, 2013
Rated 4 out of 5 by Ynot Surprise
In easy reach of all Brooklyn and Manhattan lies this very adequately fitted hotel. Rooms surprisingly nicely decorated, clean and good beds. Place to stay.
August 19, 2012
Rated 2 out of 5 by Marge2412 Too many problems
1 not easy to get local cars or taxis
2. Water shut down during day
3. Food was awful.
4. Hotel could not break $100.00 bill
October 15, 2012
Rated 1 out of 5 by venky Few employees with real bad attitude
Few employees with real bad attitude
Had issues with billing and had to make four calls to get it fixed
April 4, 2013
Rated 1 out of 5 by UnhappyFOB Not Sheraton-level
Under-staffed, under-resourced, very poor execution of basics
August 19, 2013
Rated 1 out of 5 by Cline No hot water!
Major fail. no hot water.
October 15, 2012
Rated 5 out of 5 by Brooke718 Always enjoy my stay
As of January 2015 Ive stayed at this location three times. I enjoyed my visit each and every time. During my second stay I had a complaint about my room and within the next hour my room was changed and I received a complimentary upgrade.
The staff is always pleasant and helpful. Matthew in particular is always there during my afternoon/evening check-ins and he always goes above and beyond. He even remembered me the last time I checked in. I'm a New Yorker and trust me when I say that this kind of customer service is rare here (sadly).
Rooms are well appointed and the beds are smply delightful. Ive used amenities (pool, hot tub, gym, restaurant) and I have no complaints about any of them. The pool area is staffed with a lifeguard, which is a definite plus
The hotel is in a great location and is a wonderful addition to Brooklyn.
January 4, 2015
Rated 2 out of 5 by Jeannette19 Think twice before staying here.
1.We arrived on a Friday,early evening, for a weekend family wedding in Brooklyn. We found there was no hot water to shower before going to the family dinner. All they said was sorry we are waiting on a part. 2. In order to reach your floor you must insert your room key into a slot in the elevator before pushing the floor button....Good luck trying to do that before the door closes unless you are the first person on. If you are on a lower floor you will end up riding up and down the elevator several times before you are able to arrive on your floor. The staff is well aware of this problem but says there is nothing they can do about it. 3. DON'T use the hotel's car service. They make up prices and many don't know how to get where you want to go. ( We took 2 cars to the family dinner leaving from the hotel, going to the same place at the same time. one car charged $25 the other $35 and the more expensive car also had no idea how to get where we wanted to go and pulled over and spent 8 min looking at his map even after we told him WE had printed direction. The ride back was only a cost of $20) When we told the hotel about this all the said was " That's just not right" and literally shrugged their shoulders at us.
4. If you wish to speak with a manager upon leaving don't even try. We were told they don't arrive until 2pm....Which of course is well after check out.
October 17, 2012
Rated 4 out of 5 by BrooklynTraveler Great Hotel & Staff
I would and will recommend this hotel to my friends and family. The location can't be beat. It is close to tourism and shopping. There is a pool and exercise facilty as well as rooftop space. The rooms are beautiful, comfortable, and clean, the staff courteous, and the building is very secure. The elevators require guest room keys to travel to any level above the lobby. My family and I were in town due to a sick relative and our depature date was tentative. We upgraded our room and stayed an extra two days. The employees, Newston and Janice, made extending our trip simple and quick. They were both very pleasant and friendly and always smiling. I will definitely be returning to this hotel over and over again. Thank you Newston and Janice for all your help!
The only experience that did not meet my expectations was the hotel restaurant "The Grubsteak". Although the decor is beautiful the food was not very good or memorable and did not make me want to return to try something else. My suggestion would be to change the menu to more appetizing choices and either find a chef that can cook a steak to requested temperature or change the name of the restaurant. However this should not stop anyone from staying at this hotel. There are hundreds of food chocies within walking distance of the hotel as well as many places that deliver if you want to lounge and enjoy your room.
July 6, 2012