シェラトン・ブルックリンニューヨークホテル

  • アメリカ合衆国
  • 11201
  • ニューヨーク,
  • ブルックリン
  • 228 Duffield Street
  • マップ

空室状況&料金

閉じる

お子様/1室

この情報をご提供いただくことで、お客様のご宿泊に最適な客室を探して、ご到着に備えて客室を準備することができます。

折り畳み式ベッドと追加人数料金については、客室規約と詳細情報をご覧ください。

年齢条件ポリシー

お部屋のご予約は、写真入りの身分証明書をお持ちの18歳以上のお客様に限定させていただきます。

Rated 3.7 out of 5 by 405 reviewers.
Rated 5 out of 5 by Weekend in Brooklyn This hotel is in a great location in Brooklyn. Close to shopping, LIU University and the subways in to Manhattan. The hotel is clean, rooms are very comfortable and the staff is very attentive. Overall an excellent experience once again. We stay here twice a year and love it. August 6, 2014
Rated 1 out of 5 by Bed spread had large dark stains on them... and staff didn't care. We stayed at this hotel for one night based on the location as we were arriving fairly late from the airport. Check in was slow as the front desk clerks were more interested in chatting with each other than checking us in. Upon waking up the next morning, we discovered some huge dark stains on the comforter bed spread. It looked like someone spilled coffee onto the bed. We hadn't noticed it the night before because it was dark in the room and we went right to bed. While this didn't actually affect our ability to sleep, wake up, etc., it did make me feel like we slept in an unclean bed. I mentioned this to the front desk clerk while checking out, and she really didn't appear to care about it - as if it were just a common thing. December 13, 2011
Rated 4 out of 5 by Breakfast needs improvement The breakfast only included eggs (cold) toast, pastries, coffee ect. Very disappointing compared to your competition. Also, the pool was closed for renovations which I was not informed of. I specifically asked when booking if there is a pool. They said yes but it would have been nice if they had conveyed that it was under renovation. August 4, 2014
Rated 5 out of 5 by Home away from home This past weekend I was stuck in Brooklyn due to the hurricaine. If I had to be stuck away from home, I could not think of a better place to have it happen. The staff here extended my reservation without question when I knew I would be there for a few days. They had a hotel full of frustrated people and Marie and her staff (Marie especially) could not have handled things more calmly and with more kindness. As things started to unfold I wondered how the hotel would hold up and we never lost power and they did have food and drinks for everyone. Marie and her staff really should be commended. This just reiterates why I always stay at the Sheraton Brooklyn when I travel to NY if at all possible. Thank you for making something very tolerable out of a bad situation. November 1, 2012
Rated 5 out of 5 by staff Your staff is as important as the physical environment. Your staff was so good at meeting our needs and handling the lack of a pool because it had no water for 4 days. They compensated us with breakfast which was SOOO good. The parkding people were great too. August 3, 2014
Rated 4 out of 5 by Great staff The staff really made the experience for us. Everyone was on their game from the greeting at the street to the valet, the front desk check in person and helpful staff that answered questions about the area with ease and confidence. All were approachable, sincere in their attentiveness and watchful of comings and goings. They just seemed well trained and professional The room was well appointed, clean and modern. Would have liked a small fridge but everything else was great. The bed and pillows were very comfortable. May 10, 2012
Rated 3 out of 5 More communication between management and guests needed. On Thursday 10/11 we were notified that there would be repairs to the boilers and no hot water would be available from 1PM to 3 PM. When I attempted to use the "hot water" prior to going to sleep I was shocked to learn that it was cold. My husband called the front desk and was informed that repairs would not be complete for 24 hours. We had an early flight back to Florida and had to leave without showering. Had my husband not called to inquire we would never have known. More communication required. Additionally, the room was not kept clean, i.e. carpet was dirty (actually pieces of debris). I was told upon check out that we would be credited with 2,000 points ... that was all that could be done. I will think twice before making hotel reservations in Brooklyn, NY next time. October 15, 2012
Rated 5 out of 5 by Quick Overnight Stay Arrived a little early but the front desk staff accommodated us immediately and acknowledged my preferred status. The staff in the small cafe in the front (the restaurant is currently being remodeled) were all very young but I was amazed at how professional and courteous they were -- kind of rare for so young a staff. Every encounter I had with the front desk folk was excellent and informative especially as we planned to get out of town ahead of a coming snowstorm. I WILL BE BACK TO THIS HOTEL!!! No doubt! December 10, 2013
Rated 5 out of 5 by Lovely one-night stay on a busy Friday night My husband, baby and I spent one night in the hotel, on a layover out of JFK. There was obviously a wedding, among other events, happening in the hotel, but we were given wonderful attention and service - as well as a surprisingly quiet corner room on the 6th floor! The neighborhood is full of shopping - a little hectic if you are not used to or prepared for the NYC pace - but very lovely streets, restaurants and shops only a short walk away. We would recommend this hotel for a nice Brooklyn stay. August 13, 2013
Rated 1 out of 5 by this hotel has zero our stay was one of the worst one's we have ever had at a Sherton. We got up to no hot water on Sat 10 6 2012, the responce that was given was unacceptable. Tried to get breakfast on Monday and was told no you can not we have to many groups therefore you must eat the buffet. Having esophageal cancer and only being able to eat not fried foods. Which is what was on the buffet, was one more thing that was totaly unacceptable. Unpon leaving the Sherton they had charge me for each bottle of water at 3.50 for the small bottle at that. The room was never cleaned correctly, dirty dishes were not taken from the room and the trash was not taken either. We had to ask for clean towels on the first day of our stay as they only had two. There were 3 of us in the room of which they new. So were we happy NO October 10, 2012
Rated 2 out of 5 by Rattletrap Elevator Room The room itself was very comfortable with great amenities (bed and bedding, bathroom fixtures, TV, coffee, everything). BUT if you get room X09 (where X = floor), beware: one of the elevators makes a terrible racket like it has loose vibrating parts, and it may keep you up all night, like it did to me. Second negative: I was at a workshop, where we all required internet access, and the wi-fi did not work in the meeting room for two of three days. So if you are organizing a meeting, beware! October 10, 2013
Rated 3 out of 5 by Poor location and tight quarters This hotel is newer and clean. That is the best I can say about it. The Sheraton should have spent a little more money and found a better location. It is in a horrible neighbohood which is not convenient to anything. I would never recommend that women staying alone stay here. The restaurant in the hotel had the worst customer service, or lack thereof, and every customer dining at the same time we were agreed. The continental breakfast on the club floor left alot to be desired. Powdered eggs with a green hue were enough to make one sick. I think the hotel could at least spend $50.00 on a waffle iron and provide a waffle station. The club lounge was rarely stocked with water. I even saw a few small bugs smashed on one of the curtains next to our table. I would most definitely NEVER stay here again. October 19, 2012
Rated 5 out of 5 by Awesome Service and great stay ! My thanks to the staff of Sheraton Brooklyn for a great stay. Me and my sister were in town for 4 nights and took advantage of the restaurant, lounge and amenities if this fun hotel. Sweet thanks to Leo (lovely waitress at Jose's resto) along with Simon who were most attentive to the clients and made sure we were looked after 120% ! Lounge staff was also working hard to make sure the preferred Starwood guests were attended to. March 31, 2014
Rated 5 out of 5 by Amazing staff..nice location This hotel & staff are awesome. Family from LA came out for a week and we needed a larger room but were on a budget. Not knowing the neighborhood, we were pleasantly surprised at the proximity of the downtown Brooklyn shopping and transportation options. I can't say enough about the warmth of the staff, they gave us a room with a spectacular view for a modest upgrade fee. We were with a teen & early twenty something & felt comfortable letting them get around the area. December 14, 2011
Rated 5 out of 5 by Great Location The rooms are clean, the beds comfy. The hotel is close to the subway stations. We were disappointed that the staff couldn't provide us with a list of dinner restaurants in the area. We used my niece's restaurant spreadsheet and had dinner on Montague. Usually ate breakfast at the hotel . . . it was very good. July 29, 2014
Rated 2 out of 5 by Disappointing I had high expectation because of Sheraton's reputation. The comfortable bed and location were as expected. I had to wait more than 15 minutes for an elevator at 9:00am on a Saturday. 2 elevators were broken and I was told it is a chronic problem. My shower was not cleaned by the staff. The room was tidy but not clean. The staff was accommodating and empathetic but helpless to do more than take off the internet fee from my bill. Yes, they charge for internet. July 14, 2013
Rated 4 out of 5 by Great location for Shopping and Entertainment The hotel is ideal for shopping and is only a short subway ride into Manhattan. August 1, 2014
Rated 2 out of 5 by sheraton brooklyn The room was clean and we had a nice time because we rented movies and brought our own food. The first room we were in had a broken heating system so we were moved to another room. We requested plates, silverware, and toothpaste...we got plastic cutlery, no plates and they forgot the toothpaste and we had to call back. That night, a man walked into our room because because he had been assigned to the same room that we were already occupying... January 28, 2013
Rated 5 out of 5 by Awesome Excellent accommodation, wonder staff, always saying good morning, welcome back, have a great day, which is not the norm for NYC. The room was the most comfortable room that my family has ever had. When we finished our vacation, my wife asked me and the kids to share the 5 best things about our vacation and my number 1 thing was the hotel and room comfort. Thank you very much and on my next trip to NYC I will stay there again. January 28, 2014
Rated 1 out of 5 by This hotel is NOT recommended I did not enjoy my stay at this hotel. The service was horrible, they charged my credit card 50% when I placed my reservation without telling me and then lowered the rates by almost $100 for the same dates.I know this because a friend of mine booked the same type of room from their website for $90 less. If you choose to stay at this hotel don't book your room too early and make sure they don't charge your card at the time of registration. September 9, 2013
Rated 2 out of 5 by Challenging Experience Hotel signage is not good. Had to drive around (as did many members of my party) for quite some time to find an unmarked street. Hotel is aware of the issue and has not taken action. Room was not made up. Noise in adjacent rooms both nights requiring me to call front desk. Nice, clean hotel. Front desk greeting was good, however overall experience with logistics, core competency of a hotel (clean the room) and noise was not good. December 8, 2013
Rated 4 out of 5 by Good location Overall I was happy with my stay at the Sheraton. I was expecting a little bit nicer rooms for the price, but I had intended to go outside for most of my stay anyway. The bed was very comfortable and the front desk workers were helpful and quickly answered any questions I had. July 28, 2014
Rated 4 out of 5 by Nice stay Just a short overnight stay in Brooklyn. Location is good - near Fulton Mall. Rooms are on the smallish side, but very comfortable. About the only issue was that I was staying on the "Coke Summer" promotion rate and the staff didn't really seem familiar with the special (more training needed?). The day of checkout I did receive the Coke bag with 2 cans (after I asked) but I didn't receive the accompanying $25 gift card as advertised. June 5, 2013
Rated 2 out of 5 by Needs improvement I expected more from this hotel. Service is inconsistent. Front desk staff are attentive and helpful but there were problems when reservation was made. Valet psrking is a joke. Either it is unavailable or painfully slow. Room was small but comfortable and clean. Tissue box had 3 tissues in it. Breakfast buffet was unavailable and breakfast service was painfully slow. It just falls short and for the price, they should do better. September 15, 2013
Rated 5 out of 5 by Be careful of the club floor They forgot to tell us the nightclub was just over our room. Booming through the ceiling made it hard to sleep Thurs,Fri,Sat. July 29, 2014
Rated 2 out of 5 by Brooklyn NY I arrived at the hotel around midnight and has an important meeting to make around noon. Therefore, I requested to have a quiet room so I can sleep in. However, the room that I stayed in was so noisy due to the outside construction. The construction started around 5-6am in the morning. It was non-stop and continue... I was very disappointed as the staff of the hotel did not full-filled my minor request. September 13, 2013
Rated 5 out of 5 by Wonderful hotel, great staff Stayed two days recently on family visit. Everyone we met had a smile and a friendly, helpful attitude. Could not have been nicer. The room was plenty large enough by NY standards, and exeptionally clean. Location was very convenient near the approaches to Manhattan. Parking was available on the street. Overall, a very positive experience. Would definitely stay here again and recommend it to others. November 15, 2012
Rated 1 out of 5 by Did not clean room We were out of our room from about 9am until about 3:30pm. Room had not been cleaned when we returned to rest and get changed for the evening. No one was in sight. We called the desk. We took towels from cart in hall. Came back at midnight and still not cleaned. Called management and they sent us clean towels. This was not acceptable for the prie we paid. Cheaper hotels have better service. September 18, 2012
Rated 4 out of 5 by Beautiful hotel in the heart of downtown Brooklyn This hotel is really very convenient- close to Manhattan and all the hot spots in Brooklyn- it's true that the rooms are a little small, but the cleanliness, location, and especially the staff make it all worth while. We had a minor issue over our stay and the hotel manager and front desk manager were both awesome and very responsive! love this hotel and will come again anytime i'm in NYC March 1, 2012
Rated 4 out of 5 by Convenient and Clean The hotel was fine, but there was a problem in having no hot water the entire time we were there. This has happened before so this is an ongoing problem. They did not attempt to adjust our bill, nor offer an apology upon check out. Hotel is very clean and convenient to the Barclay's Center. The staff is good but the lack of hot water is not fun! Good breakfast on the club floor. October 15, 2012
<<prev 2 3 4 5 ... 15 next>>