Rated 5 out of 5 by Tam1 This hotel has great staff
Wonderful staff members from greeting me at my taxi and taking my bag to the front desk, to the room service delivered to my room -- a smile, great food and a follow-up call to make sure all was good. Absolutely fantastic stay!
February 24, 2013
Rated 2 out of 5 by unhappy112012 OVERCHARGED MY CREDIT CARD
I arrived 10/11-11/14 and my debit card was charged 1500 for a deposit even though my company put a hold on the card. I was then charged 500. more. My bank put a fraud alert on the acount for all the activity and I could not use my card the entire trip in New York. My bank said they had to wait for the refund from the hotel and the hotel said it was the banks fault. It was very upsetting to have that much charged on my atm card the first day and not be able to even get cash from my bank, Very upset with your lack of service and the size of room for 400 a night. I would like a refund for at least 2 nights as your lack of service at the front desk wtih my despost was not acceptable.
November 16, 2012
Rated 5 out of 5 by Pwprof This hotel has great service and amenities
A+. Whether we needed a great restaurant recommnedation, emergency storage, cab/car this hotel never failed. Great bar service.
January 12, 2013
Rated 5 out of 5 by DCGal Good hotel in great location
Easy walk to the shopping and dining of Soho and Tribeca. Big enough room for 3 friends to easily stay together.
May 12, 2013
Rated 5 out of 5 by JRDJ Extremely responsive front office staff
I want to thank the front office management for going above and beyond in arranging my stay
August 29, 2014
Rated 5 out of 5 by Phil33 Friendly Staff
All the staff were helpful and friendly! The room was clean and the view spectacular.
October 15, 2013
Rated 2 out of 5 by SKimHy disappointed
staff seemed unmotivated.
August 2, 2012
Rated 1 out of 5 by Willchangeloyalty Poor management
I stay in this hotel quite a bit but just back after poor handling of noisy guests in the room next to me. I called to reception so they could advise the guests that the continuous loud noise, slamming of doors and drinking at night to calm down with use of a room as a social club....I was advised security would be up to talk to them but after 45 mins I then decided to move rooms as nothing was done,, apparantly the staff do not talk to each other and my noise compliant got lost......After leaving the hotel I was advised the manger would be in touch.... Still awaiting for any response. In summary poor customer service and lack of communication by manager........ Shame but not sure i would stay again
May 16, 2014
Rated 2 out of 5 by markymark1957 Too Much Waiting
The room was good and I liked the club lounge breakfast and view but there was a long wait for the elevator almost every time and really long lines to speak to a front desk clerk to check in, check out or for anything else. Also the correct type of room wasn't available despite what I selected in making the reservation. Finally, when I phoned ahead to say my sister would be arriving before me and to make sure that would not affect her ability to check in, the answer either was wrong or not communicated to the front desk. She was given a very hard time and almost not allowed to check in.
April 27, 2014
Rated 5 out of 5 by Lys12 Amazing!
This beautiful property has it all. Perfect for bussines people, however I was on vacations with my toddler boy. That means that is a nice place to stay with your family too. He loved the hotel, the room, the staff and the trendy Club Lounge. We were happy and comfortable. Room was perfect for us, employees were attentive and always with great attitude and smile :)
I had my crib, my little fridge for his milk and I made the green choice too, wich is very important to save the planet.
September 10, 2014
Rated 1 out of 5 by Dvorjanka1 Staff and management need training on how to meet customer needs
Great location for restaurants and shopping in Soho, nevertheless we will not choose this Sheraton ever again. We like to go with kids to NYC, once per year min, we always stay in SPG chain, being Platinum for 10 years we have had so far more or less very good experiences. Sheraton Tribeca was huge disappointment in many regards.
- our credit cards were authorized during check in, again during check out and again charged 3 days after check out; every time for full amount of cca 950$, total slightly above 2.000 $ for invoice of 880 USD. I found about that misusage of our credit cards by hotel as my European bank called me to check if we were stolen the cards due to multiple charges from the same place.
- we are waiting to see what will be charged at the end
- already during check in I wanted to give a deposit of 1000$ Instead of credit card which was rejected as non acceptable in USA
- the rates in invoice were different than in my SPG confirmation sheet. Higher, of course. Without a confirmation on rate I would not manage to get what I booked. Comment of MANAGER during check in was that he had never seen this strange SPG paper.
- The internet in room was charged.
- one of two rooms we got was probably the smallest in hotel, cca 20 m2 although we had confirmation for 27 m2.
What upsets me utmost is that nor guest service management, neither assistant to GM has replied to my e mails and remainders.
For sure we will not choose this hotel ever again.
January 7, 2014
Rated 3 out of 5 by VeryGoodPointsStacey Underwhelmed and Unimpressed
The Sheraton Tribeca is a recently opened hotel and you can still see the signs of newness – rooms are in great shape, bathrooms are near picture perfect, common areas are updated and don’t show any signs of wear or tear yet. But at the same time, the staff also seems new – it was hard to get a question answered (I was transferred to 3 people before getting an answer), I was not recognized as a Platinum member of the SPG program, was not told about the concierge lounge or any other benefits.
My experience with check in was less than idea. I arrived and was greeted by the front desk staff. She began the check in process and then answered a call. Instead of telling the caller she was with a guest, she stayed on the phone and helped them – for about 10 minutes – before getting back to checking me in. When I suggested to her that perhaps she could put them on hold and finish what she had started with me, she was rude and sarcastic with her answer.
My room was as small as a shoebox, but it’s Manhattan, what else do you expect? The room was very clean and in like-new condition since the hotel is still so new. The bathroom was also small, but the shower was nice and had great water pressure. There was ample space for things like hair dryers, bath products and plenty of plugs. The layout of the room was a bit odd – but not horrible. If you weren’t careful, you could trip over yourself. The view from the room was spectacular and the window opened just slightly – a new perk if you enjoy the “fresh” air.
November 5, 2011
Rated 3 out of 5 by RhodeIslander1954 Disappointed
Although the room was comfortable (though small) and the staff very accomodating, I was disappointed with other considerations. The restaurant was not open for dinner on the four nights I was there... there was a sign that one could order a meal in the bar. I chose not to do so, as it was a very open area. Also, the elevators "sometimes" demanded a room key, and other times did not. Most importantly, my toilet did not flush correctly after the first day. This was corrected... but, then the problem was repeated... and again, corrected.
I think I may try a different hotel in the future.
July 30, 2012
Rated 2 out of 5 by KA133 Disappointing
Though the accommodations are acceptable enough (I could be fixed to overlook the saggy bed and lumpy pillows since they were at least encased in clean comfortable linens, there seems no excuse for the shower designed so that it was impossible to turn the water on w/o getting sprayed in the face with cold water. And that adding insult to the injury suffered by receiving an uninvited wake up at 5:22 in the morning -- twice -- on the second night of mu stay. Since i had to get out of bed to answer the call, having been jolted awake in the pitch black, I was only able to knock the handset off the phone to turn it off, so of course 5 minutes later, another call. There went that night's sleep.
Finally, in between a jammed day of meetings I returned to the hotel to pick up email and grab a bite of lunch. I was told 30-35 minutes for delivery. An hour later I was forced to cancel being out of time, so there went my opportunity to eat that day.
It took me an hour of repeatedly trying (per online instructions) before i finally called tech support tonget help getting on the internet. Problem solved on my laptop, but My cell phone never picked up Internet, though i was told I was paying for access on any device. I didn't find out untillninwas checking out and needed help yet again getting access to the lobby printer for my boarding pass that my name was spelled wrong in the system which is what precluded me from accessing the service I paid for.
It is hard to imagine I received a "discount" corroborate rate of what amounted to almost $500/night for this room. Don't stay here. There are so many other places in NY that take hospitality seriously and are able to translate an exhorbetant rate into a delightful experience. #disappointed...
September 17, 2012
Rated 5 out of 5 by AngelicaLA Courteous Staff
I have stayed at this propery for several weeks for business travel. Most of the staff members have been extremely courteous to me during my stay.
The praise for these employees has been long over due.
James for always greeting me when I pass the front desk and helping me with whatever questions I have.
David for always saying hi and greeting me with a big smile. He also always offers to get me a cab.
Fery for greeting me with a big smile and always helping me with directions to a restaurant I am looking for.
Lee for helping me at the front desk with a smile.
Nicole for helping me at the front desk with a smile.
The guys near the storage room for always being extremely helpful is storing my bags. I need to learn their names.
March 13, 2014
Rated 5 out of 5 by Yankees2 Excellent customer service
From the moment we arrived at the hotel, David opened the door of our taxi and the door to our wonderful weekend stay! He was more than courteous and helpful - he treated everyone like family! The hotel was nice and the rooms were extremely comfortable. The computer/printer in the lobby was convenient for printing our boarding passes for the next morning. The concierge had the shuttle service scheduled and waiting to take us to the airport. I will definitely stay here again! Thank you!
September 23, 2014
Rated 5 out of 5 by Moonsafari Always the best choice in Tribeca/SoHo
Once again they amaze me with their knowledgeable staff always going out of their way to make your stay comfortable. If you want away from the busy Times Square/ Midtown, Tribeca/SoHo is the place!! You never know who you'll run into while dining at the best restaurants New York has to offer. If you must go to Midtown, the subway on the corner is a short 5-10 minute ride. Don't stay elsewhere the charm of Tribeca/SoHo is what New York is for the locals.
July 14, 2014
Rated 2 out of 5 by Oslo99 Disappointing....
I have stayef at many Sheratons, this was the bottom - I hope. The bad experiense:
- no room with two double beds available, got rollaway bed (in a very small room)
- the club lounge was so crowded every day, ciuld not sit
- club lounge ran out of food for breakfast two days
- elevator capacity not even close to demand, in particular during morning and afternoon
-internet went down the entire day because of rain
the good part:
- location is good for soho/tribeca, but noisy
Sorry but I felt I paid for something I didn't get
April 17, 2014
Rated 4 out of 5 by Branisav Thank you
I am writing to thank you for the lovely time we had staying at your hotel. We spend a wonderful few days in New York, using the hotel as our base of operations. While we enjoyed the whole experience, one aspect of our stay stands out even more than the rest- the attention and service we received from Eddie- the bellman. He helped us several times, always with a smile, a kind word, and a positive attitude. He and the rest of the staff made our visit even more memorable and enjoyable.
Thanks again for everything,
January 15, 2013
Rated 2 out of 5 by Unhappybusinesstravel Poor SPG Recognition
I have stayed at the Sheraton Tribeca six (6) times since August, 2011. I am a SPG Platinum Guest. My most recent stay involved an inadvertent duplicate reservation made through SPG.com for one evening. My check-in time was at approximately 6:30pm, close to the evening cut-off. The front-desk clerk, the manager on duty and subsequently the hotel general manager insisted that since I had two reservations, I must pay for both rooms regardless of the innocent mistake. The general manager subsequently told me by email the hotel was filled to near capacity, so I am sure the hotel could have easily accepted a reservation or walk-in after 6:30pm, or, I suspect, I was charged for the second room, and then the hotel likely rented the same room again earning a double rental on a single room.
May 15, 2012
Rated 5 out of 5 by Jetsetter23 Great Value for Downtown
My stay in March was absolutely wonderful. I arrived haggard from a Red Eye, and the front desk went above and beyond to get me checked in early so I could catch a few Z's before a big event scheduled that evening. There are so many choices in NYC, esp. w/Starwood...but in my experience, this is the best value, and one of the best views in the city. Spring for club access, well worth it. An easy walk to the subway, and close to lots of downtown shopping. Looking forward to my next stay!
October 24, 2012
Rated 4 out of 5 by DakotaJean Great staff & location
The housekeeping were especially helpful, leaving kind notes and being responsive to every request. Bar staff, front desk, bellman, etc. all very helpful as well. Canal street is a bit noisy, but nothing to be done on that. Very nice stay overall!
July 13, 2014
Rated 5 out of 5 by JenniferVet Perfect Stay
I stayed here for three nights with a group of six girlfriends. What a perfect place to stay in NYC. I loved my room. Super bed, bath and shower. It was also very spacious.
We ate the buffet breakfast daily which served a large variety of hot and cold foods. Everything was delicious. I liked that it stayed open until 11 so you could sleep in and not miss it. We ate late morning and I felt full until dinner. There is an awesome deli next door which was super yummy and convenient.
We walked through TriBeCa, Soho and Chinatown. We also walked to the 911 memorial (research before you go-need free tickets and min hr wait). We took a short subway ride to other sites but the subway is very close (on corner from hotel).
The entire staff could not have been nicer or more accommodating. I look forward to coming here again.
June 17, 2013
Rated 5 out of 5 by DublinCait Bed, shower, staff, view, location - fab!
After a week in this hotel, I decided to extend my stay and also book a return trip in March. It was my first experience of the famous Sheraton bed and omg - no hype, it was wonderful. As was the shower - very important - and the location is superb. Being on the border of Tribeca, SoHo, and Chinatown really puts you at the heart of NYC. The only less-than-great aspect of my stay was the requirement that I 'check out' and then 'check in' again in order to extend my stay. That was inconvenient and unnecessary - other hotels manage such issues without putting the guest to any inconvenience. Other than that - five stars.
January 6, 2013
Rated 2 out of 5 by PM2005 Poor service and poor facility
The good: Member lounge is pretty good.
The bad: Hotel carpeting looks dated/old; usually only 1 person at service counter so SPG Platinum status still has to wait for non-SPG members (happened several times); rooms are relatively small and not particularly inviting. Key cards don't work that well (have to try several times in both my room door and also lounge door - others said the same). Elevators take a long time to arrive; seem to stop at every floor because not all elevators are in use at one time
September 12, 2014
Rated 5 out of 5 by trixibelle Fantastic Location
Amazing stay at this hotel for our weekend trip to NYC. Great location for shopping and easy walking access to Soho and the surrounding area for great food. The rooms were small but comfy and clean, the beds were super comfortable. The staff were exceptional and super helpful. The SPG lounge was fabulous with great breakfast and fantastic views over the city. I would definitely stay here again. Thanks
May 14, 2014
Rated 2 out of 5 by Jim1111 Not coming back
I specifically booked this hotel to gain SPG points, only to find out they don't honor points if its booked through Expedia (even though the Expedia rate is higher). This started me off on the wrong foot.
After that, the breakfast buffet is lower quality food than you can get at a Dennys - fake scrambled eggs, soft greasy bacon, and heated up sausage patties. The bar was infested with fruit flies, and the rooms were average. Expected much more.
August 6, 2012
Rated 2 out of 5 by LN1234 Worst Starwood Stay Yet
I have stayed at a lot of Starwood properties (I'm platinum) and this was by the far worst. Customer service was horrible. I was dissatisfied with the hotel, room, facilities, etc. and when I asked to stay for just one night and check out a night early (to move to another Starwood property), I was told they wouldn't let me. They preferred I stayed at a place I wasn't happy with? I don't get it... In addition to this, the lock on my room was broken and the maid would leave it open when she was done cleaning. It's a good thing my items weren't stolen! The front desk clerk told me he was giving me a premium room since I was platinum. Turns out this room was right on Canal Street. My colleague's room was much nicer and quieter and he doesn't have any status with Starwood. Overall, I would never stay here again nor would I recommend it to anyone.
October 30, 2012
Rated 5 out of 5 by sss23 Friendly Staff and great location
I stayed here during a trip to New York for a wedding. The staff was so helpful and friendly the entire weekend! They helped with navigating the city and making arrangements for us to get around. The rooms are comfortable, clean and we had a great view. It is so calm as soon as you walk in compared to the hustle on the city streets. The hotel is walking distance from the subway, Little Italy, China town and so many great sites. So convenient!
August 5, 2013
Rated 4 out of 5 by JBG724 NYC Deal
I have stayed in this hotel in the past, great service by front desk staff, great location and great price.
September 24, 2014