Rated 5 out of 5 by Deb44 This hotel is great
Always enjoy must visits to this location. The rooms are very relaxing, the staff is extremely helpful and the food is wonderful. The locations makes it even greater
July 12, 2014
Rated 3 out of 5 by flouflou1 Good Hotel, Bad Staff
We liked everything about our stay at the Sheraton Malpensa except for the rude and incompetent staff at the front desk. A man named "Aggi" greeted us with the utmost animosity and rudeness upon our arrival and instead of checking us into our room, stood at the desk and argued with us over our reservation for 20 minutes. We asked him three times to speak with his supervisor and he refused to honor our request. His English and Italian were both insufficient for his position, and his failed check in process created a totally unpleasant first experience with the hotel.
June 30, 2014
Rated 5 out of 5 by Katiedid So convenient
While I have stayed at this Sheraton many times since its having been built, I found that this time the staff and the entire hotel seemed to be more "on its game." I always stay on the lounge level and found it to be the best of all my stays. My wife and I look forward to our next stay at the Sheraton Malpensa.
June 5, 2014
Rated 5 out of 5 by DavidP Convenient Airport Location
This is the place to stay the before or after a flight from Malpensa Airport. Its location right in the terminal removes all transportation hassles. The on-site restaurant, Il Cannetto, is a bit over-priced but excellent.
June 1, 2014
Rated 3 out of 5 by SteveH1966 Good functional hotel.
This hotel is a good, functional hotel only let down by the very poor service in the bar and the dark brown decor which makes it seem a little drab.
Restaurant excellent both food and service
July 6, 2014
Rated 4 out of 5 by Travelguy2 Convenience
The main feature is easy access to the airport. Right there. Packed, left room, at the terminal in one minute. Staff was nice. Of course, being next tot he airport you expect a bit of noise but still a good sleep.
May 29, 2014
Rated 5 out of 5 by julieop only hotel within airport
very pleased with service and amenities.
May 30, 2014
Rated 2 out of 5 by Francesco65 This Hotel needs improvement
I was given a room for the handicapped, Services were uncomfortable, the shower curtain, flooding the room, the hot water was not often I had to take showers warm / cold. The staff at the front desk could not help me and it was not even polite.
July 4, 2014
Rated 4 out of 5 by MilanStayJuly2014 Milan Airport Stay
The hotel is modern and very convenient but is getting out of date in some ways. The club lounge and bar space are excellent and the staff are first rate. It can be loud but is at the airport so that is to be expected.
July 4, 2014
Rated 3 out of 5 by KMK1951 Typical airport hotel
This hotel is what you would expect from a Sheraton airport property. It is modern, clean, and provides good amenities. On the other hand, it requires extremely long walks to get from the desk to your room, and our trek from our room to the check-in area at the airport required almost 20 minutes of brisk walking (we flew home on Delta, which is located at the far end of the terminal).
July 1, 2014
Rated 3 out of 5 by thevlture average European travel hotel
Pros: beautiful, spacious. Modern rooms. Location. Menu prices very reasonable.
Cons: pool (see below), room amenities(see below)
Having stayed at over 100 SPG properties worldwide, this is the first time that a shower cap was mandatory to use the pool. 5 euro from the hotel if you don't have one. A little too "convenient" honestly. Was I at a hotel or had I become an extra in The Great Gatsby? I refused and skipped the pool that I had been looking forward too. Little wonder I saw no one using the pool. Also, 10 euro to use the the steam room and sauna for a Platinum guest is a ripoff.
Secondly, in typical European travel hotel fashion there are no ironing boards in the guest rooms. But unlike every other European hotel have stayed this hotel does not have them available to bring to your room. You either have to wait for the cleaning service to open or take your clothes to the crew lounge to iron your clothes. Being told this at check-in would have been nice. This was 20 minutes I did not account for when waking up. I was told it is for safety reasons. Apparently every hotel and motel in America is unsafe. Who knew?
July 4, 2014
Rated 5 out of 5 by ItalyLover2014 No Noise!
We never heard one plane taking off or landing. Amazing!!
May 28, 2014
Rated 5 out of 5 by TnCnJ14 Convenient for early flight out
Hotel has great location at the airport, just above the train station(about 45mins by train to/from Milan Centrale Station). Long walk to room from lobby. Complimentary bottled water appreciated. Food at the main restaurant was very good, as well as the service personnel, however, we waited more than 30mins for our dinners. Menu items were a bit pricey. There is a lounge nearby offering pizzas and lighter fare for less, but we chose the menu with more options at the main restaurant. Staff was friendly, courteous, and spoke English well. Would stay here again, mostly for the location and wonderful bed after a long day of business or sight-seeing.
May 27, 2014
Rated 5 out of 5 by vancouver Milan airport
Very accommodating and pleasant staff
February 13, 2013
Rated 2 out of 5 by Alex0303 Not great
I feel for the price the only positive is the location if you need need to be at malpensa early it's easy
Ice machine not working spa spars and expensive ,dinner ok,breakfast expensive .
I am not thrilled with this hotel it needs work and is very unkept .
July 1, 2014
Rated 3 out of 5 by 1331 Weak
Restaurant bar service was poor. Check in and out worse. SPG not recognized at all until after I complained.
Only reason I would repeat stay is because of location at airport terminal.
June 30, 2014
Rated 3 out of 5 by Mike46 Typical airport hotel and not more than 4 stars
From Terminal 1 it is about a 10min walk to the hotel. As Platinum member, I got an upgrade as to what they call a junior suite. Actually it is more a slightly bigger room in a very unfortunate location, at least room 1170. If you are able to open the blinds, you look at the opposite room. Furniture is 80's style.
No free water in the room and no welcome letter for platinum guests.
You are not allowed to iron in the room, but staff was nice to let me iron in the crew lounge.
The executive lounge is bright and has a good breakfast selection.
May 30, 2012
Rated 2 out of 5 by swelch1188 good location
i had reserved a non smoking room and although I was told it was non smoking - someone had been smoking in it. I called the desk to advise them 2 times but no one answered. When I went down to the desk to advise them of the situation, I was told I shuld have called. When I said I had and no one answered, I was told - "we were very busy then." Other than that big gaff, all else about the room was fine.
The restaurant food was mediocre.
June 16, 2014
Rated 1 out of 5 by BeingSheffield Noise and faulty shower
When I checked in I found that the television didn't work. A call to Services got me 11 local channels but nothing more. I was awakened at 5 AM and kept awake for over an hour by the sound of someone pacing about on the hardwood floors in the room next door. My room was on the main hallway where several branches of hallways converge on the first floor where the restaurants are. From 6 AM until I finally got up, I was kept awake by the conversations of people in the hallway. When I got into the shower there was only a trickle of water flow that went from red hot to ice cold with only the slightest shift on the control handle.
May 9, 2014
Rated 1 out of 5 by SydneyRick Lack of competition makes for poor performance
This airport hotel takes far too much for granted, and performs like a typical monopoly. They don't try to get their customers back, because they believe they will fill the hotel come what may. The rooms are tired, the staff abrupt, and if there was a reasonable alternative at Malpensa airport, I'm sure people would flock to it. All things considered, not a pleasant place to stay, and having stayed at Starwood group hotels on every continent, I can safely say that this hotel is the Group's worst.
June 11, 2014
Rated 5 out of 5 by Jbg75 Simply the best hotel in Munich
I consider this hotel to be the best SPG hotel in Europe. Staff is amazing, the hotel is perfectly located, the rooms and the facilities are up to date. You always get your status recognized properly. The. Only thing the I would love to see is a truly dedicated line for platinum and gold SPG members because you have all the time to wait tourists to finish while you want as business traveller to do everything as fast as possible. GREAT HOTEL.
November 24, 2012
Rated 5 out of 5 by DCGuy2777 Best Airport Hotel
I've stayed in many hotels, this is one of the best airport properties. It is literally connected to the airport. There is a small Carrefour store in the terminal around the corner from the hotel.
I was able to check-in for my flight, go back to the hotel for breakfast, and not worry about missing my flight.
If you are flying out of Milan, I recommend this property.
December 16, 2013
Rated 5 out of 5 by kexxxey The hotel has comfortable beds
Very cosy blanket and pillows, after hours and days of flights, when fighting a jet-lag there was nothing better than jump into a hotel bed and get a high quality sleep.
Breakfast healthy options are great as well.
February 21, 2014
Rated 4 out of 5 by Ben2012 Cannot be this hotel on convenience if you are a frequent traveler
The hotel is literally steps away from the terminal and the Malpensa express train station. Nice clean lobby with friendly staff. The rooms are spacious and clean, but the hallways are a little too dark. Very nice club lounge with great food and drinks. A must stay for anyone who frequents Milano.
April 27, 2012
Rated 3 out of 5 by maxspeed159 Sheraton Malpensa on Business
Convenient and close to the airport but facilities lack love and care... handles loose in bathroom, sauna out of order, pool closed, heat in corridors, carpets with huge stains or uneven, little or no staff at check-in...
June 13, 2014
Rated 2 out of 5 by AviSen Yet Another Airport Hotel
Being located near the hotel is the only advantage that this can provide.
June 15, 2014
Rated 4 out of 5 by Shirley68 Convenient Hotel With Easy Accessibility to City
I have stayed at this hotel several times and like it for its close proximity to the airport and easy accessibility to the city. Great experience consistent with the Sheraton brand. A couple of minor issues which can be improved. The free wifi service in the hotel public area cease to be available after checking out. Generally, other hotels would be able to provide a code for hotel guests (dining or stay-in) for such circumstances. Also, they don't provide currency exchange - one would need to get back to the airport to do so.
May 26, 2014
Rated 2 out of 5 by Jdav9014 This Hotel Was a Disappointment
We rarely stay at an airport hotel when traveling; but had been told by a colleague that the Sheraton was great and we had an early flight with a car drop off, so we booked a room the night before our flight.
Many problems; 1. the airconditioning was inadequate, this was the major reason we left our hotel in Torino, the room and public access areas were hot, the windows not insulated. 2. no robes 3. low flow water in the sink 4. room layout had a wall against the side I hit my head in the middle of the night getting up, 5.bill service on tv not working, 6.no music radio stations; only local rubbish, 7.only 1 checkout line with long queue (so we left without checking our bill) 8. there was an odd buzzing from the electrical wires in the room 9. The main dining area was "cold and too large atmosphere"; wine prices outrageous, and a strange bonging noise all through dinner as if calling the waiters to the kitchen
We would not return to the Sheraton on our many trips to Milan; and probably not in the states either considering our experience
July 4, 2012
Rated 5 out of 5 by Harrison Great hotel at Malpensa airport
This is one of the best airport hotels in the World. It's location is great at the same building with railwaystation and next to the main airport terminal. Rooms are big and modern. Everything is prepared for easy and comfort stay.
January 6, 2012
Rated 1 out of 5 by AllyKat Nice except for the couple screaming all night
My husband and I spent our last vacation night in this Sheraton due to its excellent location in the airport.
Around 3:00 a.m., we were wakened. We could hear a couple screaming. It wasn't loud, but a man was yelling as if the TV was on low. I called the desk multiple times to complain and asked that they find the source of the noise and stop it. They said they could not find anything, and after several of my calls, said they frankly did not believe me. Finally, after a couple hours, I put my ear to the window glass and that amplified the sound so I knew the yelling must be in a room above or below. I called the desk and told them. Finally around 5 a.m., we heard pounding on a door, then silence. The phone rang. "We found them. We told them to stop."
The next morning I told the guy at checkout I had a complaint about the noise, and he became arrogant and disbelieving. No, there is not a manager to talk to until 9 a.m. (when our flight boarded!)
Everything else was nice, but this was a terrible way to spend the last night of our European vacation.
August 4, 2013