Rated 5 out of 5 by cmc78 Great Hotel and Excellent location
I loved my stay here. It's very close to many of the great attractions in the French Quarters.
December 20, 2015
Rated 5 out of 5 by Lisie5 Lovely Atmosphere
Our room was ready on time, the front desk agent was awesome & the housekeepers were super friendly. I just love the atmosphere of the lobby in this hotel. Bravo Sheraton!
December 16, 2015
Rated 5 out of 5 by Jacob1115 Excellent hotel, great location, wonderful staff
I recently spent two nights at the Sheraton New Orleans on a weekend trip with my significant other. We redeemed free nights, and were upgraded to an executive suite on the 31st floor. This is a fantastic hotel. It's located about as centrally as you can get, near the French Quarter, Harrah's Casino, the Riverwalk, and every trolley line (providing easy access to the Garden District and City Park). The staff were great, and were always willing to accommodate requests. In particular, Jessica in the Sheraton Club, and Valerie (I believe that was her name - she working the lounge on the evening of the 13th) were awesome, and went out of their way to make the trip special. Rooms are up to date, views are great of the river and city, and the hotel decor is wonderful. We'll be returning to this property when we next return to New Orleans.
December 15, 2015
Rated 4 out of 5 by crowbear Great location, good hotel
This hotel is right in the heart of NOLA, with lots of transit options readily available. I would say, overall, the hotel rates a solid 3 stars. Comfortable, pleasant staff, okay amenities. We were on the 45th floor, with a floor to ceiling window that would have given us great views of the city if the window had been cleaner. As it was, it was like the city was constantly overcast. The charge of $11.95 a night for wifi is ridiculous. The bar and restaurant vastly overpriced for the mediocre food and beverages offered.
November 17, 2015
Rated 5 out of 5 by danigirlpi Hotel is near all the action
Best stay in Nola ever.. hotel nearby to everything
November 12, 2015
Rated 5 out of 5 by Jess121 Exceptional Service
As a hotelier sometimes we are our the worst critics-it's our job to find the flaws and then make sure the service levels overcome the shortfalls.
By far the friendliest staff I have encountered in quite some time. The restaurant staff at breakfast was always on point. Mike and Kenny took great care of us-above and beyond. Rachel in the bar was great too!
I am so sorry I did not get names for the front desk because they were all amazing as well. The Valet was also very friendly and quick to respond.
The hotel was clearly very busy with conferences ending and tourists checking in for the Halloween festivities and Voodoo Fest. Despite this, I did not see any service decline!
The beds were very comfortable, the room on point and the view was great-47th floor!
Thanks to all and we Iook forward to our return some day soon.
November 2, 2015
Rated 5 out of 5 by Hardrock04Actual Solid Hotel, perfect location
I believe in consistency and customer service. I get both at this hotel. It is one of my 2 or 3 primary hotels of choice when in NOLA (50 nights a year, give or take).
October 20, 2015
Rated 5 out of 5 by Denver2 Great stay
Staff was hospitable & friendly, hotel is in a great location.
August 27, 2015
Rated 4 out of 5 by Bday33 Wonderful, EXCEPT valet parking!
I had a wonderful experience at this hotel until it was time to get our car from valet. We paid $40/ car per night then ended up waiting 30-45 minutes for them to only tell us our car was parked 6 blocks away and would take a while for them to go get it. This wouldn't have been a problem if they would have warned us in the beginning. If you are in a rush to leave, you may as well park your own car somewhere else and save your money from valet.
August 24, 2015
Rated 5 out of 5 by Greatstay25 Great location
great location, beautiful hotel.
August 24, 2015
Rated 5 out of 5 by Deigh22 In Town for Conference
John Jimenez and Essence Banks have really taken the Operating Team to the next level. The hotel ran like a Swiss watch. The property itself showed very well and the renovation money was well spent.
The Banquet Team was brilliant. Efficient, unobtrusive and exceptional quality and presentation.
Can't wait to come back and will spread the word that the Sheraton New Orleans is all the way back.
August 22, 2015
Rated 5 out of 5 by Mikeruss Great staff.
I had a wonderful experience. The welcome by Nia was perfect. She was engaging and on point. Ms. Bobbie in Housekeeping was wonderful. I asked for additional amenities and she gave me with a smile. I am so sorry I missed her when she was off on Wednesday. Iris from Banquets..... where do I start....she was so caring, helpful and a true hospitality person . I needed a special meal for one of my attendees and she did it with a smile. Funny enough it took a few tries (no fault of hers) but my attendees was happy with the meal. Sorry I missed you the morning on my departure. I am so proud of how you displayed such great customer service. Denis, you were in it to WIN it. Thanks for taking care of our group at the SPG Keyless training. You did everything with a smile and were so cordial and pleasant. I was the guy who wanted the red wine chilled. THANK YOU FOR EVERYTHING Denis. Tynel, you were a great addition to our experience. You always had a smile and made me feel welcomed. Keep up the amazing work.
A very special THANKS to Dan Ader, you are always an inspiration and I appreciate everything you did to make me and the team feel welcome.
Thanks Jim Cook for everything. Your team did very well and I appreciate and applaud their efforts. I will be back.
August 21, 2015
Rated 5 out of 5 by Junior1969 Great Location
My stay at The Sheraton New Orleans was a wonderful and memorable stay. The staff, cleanliness of the hotel, location and all they offered were exceptional.
I look forward to returning back to this property in the very near future.
August 19, 2015
Rated 3 out of 5 by nencalade Comfortable, Lovely Hotel
I had an excellent stay at this hotel, and will recommend it wholeheartedly, but there were a few (three) issues I had with the staff and their responsiveness that really left me unsatisfied. I ordered room service at 9pm, was quoted for a certain amount, and when it was delivered to my room at 10:50, I was asked to pay a different amount by the server. I feel that if tax and gratuities are going to be extra, the hotel SHOULD include that in the quoted price. I asked more than once, if that was the total price. I was very disappointed with the response by customer service that I received after my initial complaint. I also didn't have a menu in my room, and when I called the front desk to be sent up one (at 6pm), one didn't arrive until 9pm that night. Overall, the room was lovely, very comfortable, but the customer service dragged the hotel down in my honest opinion.
August 19, 2015
Rated 2 out of 5 by DrJHP Shearton New Orleans Aug. 7 - 11, 2015
1. Excellent location
2. Charging $12.00 /day for Wi Fi is too expensive & should be free.
3. There was trash on the floor and the room was never vacuumed or the bathroom sweep.
4. One morning I noticed blood on my pillow. I removed then pillow case from the pillow, wadded it up and left at the foot of the bed. The maid put it back on the pillow and turned it over and put it back on the bed.
5. Your front office staff, bellmen and parking attendants were excellent.
August 13, 2015
Rated 2 out of 5 by WCPR Bad Experience
I attended a conference and this was one of the recommended hotels. The location was great but that is about all I can say that was pleasant about this stay. I complained at the front desk but in the three days that I was there, there was no effort to fix the issues AT ALL!!! I registered another complaint as I checked out and still no answers. The clerk actually stated that she would make a report and try to address the problems before the next guest. Really?? How did that help me?? Why not address them when I first ask them to and then we wouldn't have been having that conversation. I got a nice little survey to fill out in my email and I detailed the issues again but STILL no response from management. I'm not asking for a refund, just someone to take accountability and admit that they dropped the ball badly!!
August 11, 2015
Rated 5 out of 5 by Flugee07 The best hotel in the city
Our experience with the whole staff was very pleasant I would not stay at any other hotel in the city in the future
August 4, 2015
Rated 5 out of 5 by Caramelkisses4u27 Great Stay * Late Post
My hubby and myself decided to go to NOLA for Memorial Day Weekend, I was clueless about booking a hotel because i had never been there and was listening to co-workers and reading Trip Advisor. We decided on the Sheraton on Canal due to location and not a lot of noise from Bourbon Street. We arrived late that night and check in was smooth, however we showered and went to bed. Around midnight we were sleep and heard loud noises from the next room to us we could not sleep we called hotel lobby and they sent security up to see what the disturbance was it was some teenage boys basketball team that were loud security tried to calm them down but once security left the noise started again. The following morning we decided we would find another hotel. The front desk offered us $50 off of one night which was nice but we could not stay there another night with all the noise. Around noon we had a call from a guy named Andrew he told us he was on the way to move us to another room. Andrew came right up took our luggage and moved us to the 32 Floor. He was very polite and sorry for our inconvenience and promised he would take care of us i told him we received $50 off one night but he was still concerned because he wanted my first New Orleans/ Sheraton experience to be a memorable one. So he went downstairs and came right back with buffet vouchers for breakfast for me and my spouse, i told him he didn't have to do it but he did. Please Sheraton Managers if Andrew is still there let him know we appreciated his dedication to making our weekend GREAT!!
July 30, 2015
Rated 4 out of 5 by SamSmith Requires assistance!
While the hotel is comfortably,in a perfect area and has a great recognized name. . . The service lacks in many ways. We checked in a day early which may have caused some confusion? Not sure why but it happened that way. Our receptionist checked us into a hotel room that hadn't been cleaned. We called down and they sent someone up with a new room. She even called us to apologise and credit our account for the confusion. Appreciated but Not required. The next morning we called down for some water (which we were told we could take part in either type (the larger one is $3. A bottle) vs a smaller complimentary one. And coffee as we only received an adundance of decaf. We waited and waited but never received it. Called down to the guest reception and no one answered. We left for our day and when we returned hadn't received anything. Called down to follow up and the woman in guest services "was so helpful" I didn't receive what I asked for. It was like pulling teeth to get a few items to enjoy our stay. After a long day, looking forward to a shower is all one wants, except for this one. Standing in a puddle of water during your long awaited shower makes for a very uncomfortable experience. As well, being bombarded by emails with the wrong invoice details and getting billed for an extra night then corrected. The following night billed again then corrected two more times after we checked out. Lets just say it made checkout extremely long and unnecessary.
I am not one to complain as I've worked in a hotel before but this one took the cake. Too much trouble for a beautiful city.
July 24, 2015
Rated 1 out of 5 by Brian15108 Avoid this hotel at all costs
The most shockingly incompetent and unprofessional staff that I have encountered in more than 20 years as a business traveler and meeting planner.
July 22, 2015
Rated 5 out of 5 by USATG I would stay here next time too!
A little pricy, but worth it. Staff very friendly. Enjoyed our stay.
July 21, 2015
Rated 5 out of 5 by Gaynelle The Only Hotel I Will Stay at From Now On!
Perfect beds, excellent food, very warm, friendly knowledgeable staff!!
We had a wonderful stay and will choose Sheraton in our future travels.
The one thing that I might mention is the staff in Starbucks, which is in your hotel, were not very friendly and really rushed people. We were rushed so much we weren't able to place our order.
July 19, 2015
Rated 5 out of 5 by Ken24 Consistent
This is my 3rd year staying at the New Orleans Sheraton and two of my main reason for returning is due to the exceptional service of Ms. Timika Spurlock and Cassandra Franklin. It all started three years ago and just by happenstance my father and I literally bumped into Timika, at that point she impressed us with her attention to detail regarding our stay and since then I have self-proclaimed myself their “favorite guest” and they are my “Sheraton Angles”. This year they out did themselves by adding a twist to acknowledge my birthday, so we had a few treats waiting upon our arrival. Also, this year I got to meet what I now consider the 3rd angel Ms. Carrie Sax. I unfortunately misplaced/lost my phone while waiting in the lobby and Carrie went above and beyond to help me look, she was turning over chairs and triple checking areas that I believe I lost it, we eventually found it and I would like to thank her again for her help. So, as I say every year you guys did it again, so you got me as a “customer for life”. Thanks for everything. See ya next year…or maybe again this year!!
July 14, 2015
Rated 5 out of 5 by McClainJ Great Stay
This Sheraton does not disappoint. The hotel is sprawling, with sky-high ceilings and glorious windows. The rooms are very nicely appointed, spacious and clean -- with fabulous city and river views. SPG check-in/out was a breeze. The Canal Street location is perfect for proximity to all of the NOLA must go's -- Bourbon Street, The Riverwalk, Shops at Canal, etc. We ate at the bar which appears to be served by food prepared in the upstairs restaurant. Unfortunately, the food was disappointing and cold. If I had to complain, it would be that the air conditioning and plumbing was a little loud and kept me from getting right to sleep. Otherwise, my stay was wonderful.
July 14, 2015
Rated 3 out of 5 by Q2015 The hotel was fine. TV in the room never worked as expected.
As I said in my earlier review the TV never worked as expected. Then the TV access was restricted my last night stay Had to call the front desk to have the restrictions removed. I can't believe something as simple as the TV was not corrected on the first complaint. Waited for a repairman to remove the restrictions. I don't know what more I could have done to have the TV replaced or repaired. Maybe the next time I stay at a Sheraton I'll ask that the TV simple be remove and we be given movie passes to a theater in the area. Thanks Sheraton. I would recommend this hotel to none TV watch visitors.
July 13, 2015
Rated 3 out of 5 by 228wilson 228wilson
The rooms were nice, it was hot, and housekeeping was mediocre. the room was not cleaned it was trash left on the floor, the toilet was dirty, it wasn't cleaned at all. it was an ok experience.
July 9, 2015
Rated 1 out of 5 by Elle5003 Not a great experience
Firstly, I was charged for three rooms when I only asked for one. I had a $2,800 charge to my Amex before even arriving to the property. I was upgraded after the snafu, checked in, received a key only to find the room extremely dirty and unkempt. There was no real apology offered, simply a room to shower in. Upon checkout, there was never a f/up and or a check in to see how we were.. I asked for a copy of my folio at checkout and never received. I will not be coming back to a Starwood property. I was extremely disappointed
July 6, 2015
Rated 5 out of 5 by Patty0427 Comfortable Stay, Friendly Staff
From the time we arrived to our departure, we felt comfortable and well taken care of. We called for extra towels and they arrive shortly thereafter. And the tour desk made some great recommendations on where to eat and how to get around. The bed was extremely comfortable! I plan on ordering a pillow for home through the Sheraton Store website. I will definitely return. Thank you, Sheraton!
July 5, 2015
Rated 4 out of 5 by cajun44 Great safe Hotel
The Hotel is very clean and they take care of you. The only thing I did not like was the pool closes way too early. By the time I was done with dinner and went back to room so I could unwine at pool it was closed for 9pm. It is on roof and no way to disturbe guest so I wish it would stay open at least during summer until 11pm.
July 4, 2015
Rated 2 out of 5 by Disappointedguest89 Customer Service Needs work
After checking out of the hotel yesterday, we waited 1 hour and 20 minutes while the staff attempted to get our bills correct. The manager was extremely rude, after showing her an email confirmation of the dates we booked rooms for, she looked at it and said that it was incorrect and we would be charged for a day that we hadn't even booked the room for. After having to point out to her the correct booking date on the email, she didn't apologize, only walked away and left the poor agent to handle the mess. He was trying to work out the issues as best he could but apparently a supervisor or manager is needed for every change made. After our 1 hour and 20 minute wait, we are told that they can't fix the bill until tech support calls and we would receive the corrected bill on the following day. Well, it arrived, and not only was the problem not fixed but now there's another problem. Now we're being charged twice for parking one car. Please review your bills carefully. We were promised SPG member points for our inconvenience and that never happened either. Overall, the hotel was decent but they definitely need customer service training. Awful.
July 2, 2015