Rated 3 out of 5 Poor Room Condition
We have stayed at this hotel twice before and have raved about it to friends and family. Not so sure if we will continue to do so.The room had dents/scratches on the wall and exposed wall anchors and showed signs of being worn. Not the kind of room we have stayed in before at this hotel. The hotel staff from the valet/bellhop to the restaurant staff went above and beyond to meet our needs. The front desk did not seem to care when we told them of the condition of the room upon check out though. We did contact the hotel to let them know about the condition of the room and to praise the staff. Someone did contact us back and made promises that were never followed through with. We did contact Sheraton customer service via email. Their response was very insulting so say the least. They did create a file but I doubt anyone will look into it.
March 6, 2014
Rated 3 out of 5 Great Location
The carpet was very soiled and the chair was also unacceptable with some sort of brown liquid on the side of the seat.
We stayed here last year and it was much better. The parking onsite is all valet. I was not told this up front. Not a deal breaker but was expecting otherwise. You will pay for the convenience of drinking at the bar onsite.
March 6, 2014
Rated 5 out of 5 by Denise4 warm welcome on cold day
From Valet , to Grace & John at reception, all very welcoming,
Stephanie made my dinning experience enjoyable, as a business woman dining alone can be uncomfortable, not here, Stephanie stopped by frequently chatting briefly, a very enjoyable and delicious dinner.
February 27, 2014
Rated 5 out of 5 by Lindsey19949934 The staff is GREAT if you keep kosher
Facilities were great.
Staff was super accommodating with my special dietary considerations and always so nice to me!
February 26, 2014
Rated 1 out of 5 by rabbit1 This hotel was so dirty!!
I would never stay at this place again. Room was incredibly dirty and outdated. Furniture has rips everywhere on every piece. Light switches and wall were dirty, door. Just yuck. So not worth the $389.00
February 24, 2014
Rated 5 out of 5 by BillandLill70 Fun in the snow
We celebrated our Honda dealers owners birthday at your facility. I almost wasn't able to get a special reserved rate because I called later than the cut off date. No problem, I spoke to Alexandra (Allie) at the front desk and she was able to get a great rate for me and my daughter for the whole weekend !!! She also hooked us up with a dog sled ride at the end of our stay on Sunday!!! It snowed really hard on the night of the party. No problem the valet service was fantastic. The facilities and party for our owner went off without a hitch. I strongly suggest travelers sample one of the seacoasts best hotels. Me and my daughter Lillian are in your fan club.
Bill Bradley Honda Barn Stratham
PS I also contacted the GM of the hotel to thank him. Mr Cartwright got back to me the same day.
Very impressive Rob I hope there is a Crosstour in your future. ***** 5 stars
February 18, 2014
Rated 3 out of 5 This hotel is perplexing
The arrangements were made with friendly people, but our room did not overlook the harbor as I was led to believe. Our room was plush, but not large, although we were on the Club Floor. I would probably just stay on a lower floor next time and not expect a view, just enjoy the fine lobby and dining room. Also, there was a $9.44 add-on for the refreshment center; I have no idea what that could be for as we paid separately for our dinner and our drinks in the lounge.
February 17, 2014
Rated 5 out of 5 by Foxguy great hotel
the staff was great and made the stay relaxing and enjoyable. the hotel is located in the perfect spot in portsmouth
February 19, 2014