Rated 1 out of 5 by ElleElle Terrible Experience- We won't be back.
This is a dated hotel that should have been remodeled years ago. Customer service is lacking and we were placed in a room a level down from what we paid for.
November 15, 2015
Rated 4 out of 5 by B1010 Great location
The staff at this hotel was beyond excellent from the front desk to the valet. They were extremely helpful and friendly. It is within walking distance to all the great restaurants and shopping.
November 9, 2015
Rated 5 out of 5 by MLD31 Wonderful staff and great location!
Stayed there just for one night but I was so impressed w this hotel. This is the best Sheraton I have stayed at and I have done a ton of Sheraton. The staff is warm and caring and would do anything for you. Shout out for Hannah at the front dest for being simply awesome! What hospitality! Alex and Cody are nice as well. Love the location. I walked to town easily. Love this hotel and will definitely be back!
October 29, 2015
Rated 5 out of 5 by Catalonia Wonderful hotel
Great experience, family friendly, wonderful set up. A pleasure to stay. Location in the center of town couldn't have been any better. I have stayed 3 times already and planning many more.
October 17, 2015
Rated 5 out of 5 by RecentTraveller Great service
My husband and I were recently pleasantly surprised by the first class, quality service we received from every staff member at the hotel - beginning with Frank at valet parking to Alex at the front desk, and everywhere in between. The hotel is quiet, clean, and convenient. Complimentary Starbucks throughout the hotel is a bonus.
September 29, 2015
Rated 1 out of 5 by Letdownbysheraton Too little too late
requested a 9am check-in due to my brothers 11am wedding at the hotel. I knew that would be hard to meet on a holiday weekend. Arrived at 9 and the Front desk said they would call when a room was ready, they never did. went to the desk at 2 and they offered me a free drink at that bar for waiting so long, told the bar tender I have another one for you.. after the wedding reception and being told from several guests that they were given rooms hours ago I again went to the desk. Front desk found a room and was given rm cl550, went to the room and found luggage and the bed not made. maid said 448 was ready. returned to the desk to complain and they gave me CL547. opened the door and that was not ready. returned again to complain again and the girl behind the counter said it was 548 and I got read it wrong. Asked why it said 547 and why the key opened the door, she changed the number on the key card holder and swiped the key. handed it to me and said its 548. I was ready to go off but there was a long line of customers and did not want to ruin their check in Rest of the night was fine. 548 is a handicap room but at that point I was pissed and only got a sorry from the desk. Next morning the wife and I took a shower, opened the curtain to find the entire floor of the bathroom covered in water. used all the towels to wipe the floor so i did not fall in the bathroom. dried off with hand towels. Told Nathan or Nathaniel at the front desk monday morning and he was awesome. Apologized for the night staff and cleared the charge for my room. What should have been a great weekend was a spoiled by the room fiasco. Bar tender working the night of Sep 6 was fun and the tall young blonde working the valet around 5 was sweet and charming. Front desk the morning of the 6th and working second shift could use some customer service training. Had the day shift or evening shift offered to compensate me in some way, reduced charge, free future stay or comp my room that would have been the end of it. should not have fallen on the morning guy to do the right thing. The hotel is beautiful the Town is fun and we thought about coming back. Will probably go to the Hilton if we do
September 8, 2015
Rated 3 out of 5 by Jazzy15 This hotel parking
My daughter joined us for a family wedding was charged 36.00 for less than 24 hours to park her car across the street.I called 2 times and was told someone would return a call to melOn my THIRD call they told me someone would call me in am because it needs to go on a different computer.I.am willing to pay the 19.00 fee but not 36.Very frustrating and disappointed on the phone calls and at this moment still not resolved.Very surprised this happening at the Sheraton.
September 7, 2015
Rated 5 out of 5 by Luke84 Extremely Accommodating
This is the hotel that you want to stay in if you are in Portsmouth New Hampshire. The rooms are very nice and the staff go above and beyond to ensure a good experience for you.
September 5, 2015
Rated 5 out of 5 by JPratt0822 Nice Place
We came to the Sheraton on our honeymoon. We had a wonderful time! The bed was a little lumpy and the air conditioning did not regulate the temperature of the room well, but otherwise it was perfect. We especially enjoyed the valet staff who were very friendly and helpful.
August 31, 2015
Rated 5 out of 5 by KWalther Our Favorite Sheraton
We visit the Sheraton in Portsmouth 5-6 times a year for mini-vacations, just one or two nights away. This is by far our favorite Sheraton hotel. The location is fabulous for visiting downtown Portsmouth. The staff has always been great to us, giving us a Platinum upgrade whenever available. We just visited last week and have already planned another trip for September. Thank you for always making us feel welcome!
August 21, 2015
Rated 5 out of 5 by BriesMom Always top notch!
This hotel never disappoints, unless it is booked up! They are always very accommodating to us and our little dog. We have stayed here a few times due to moving to ME, and I look forward to more stays!
August 17, 2015
Rated 5 out of 5 by Lynne123 Exceptional Wedding Venue
Great venue for a wedding. Everything is right here. A well lit, spacious room for the ceremony. Reception room has a great arrangement, with a spacious dance floor. Staff is beyond accommodating. Location is walking distance to a quaint downtown and waterfront area. Our daughter said it was "the best day ever"!
August 11, 2015
Rated 5 out of 5 by tu33 July 2015 Stay
We have stayed at this hotel on several occasions and it has always been a great place to base our vacation out of. There is so much to do very close by. The staff and that includes anyone wearing clothing representing Sheraton) has always been very accommodating and friendly. This past stay we did not use the restaurant but have in the past and been pleased with the food. I would highly recommend staying at this hotel.
August 9, 2015
Rated 5 out of 5 by SebagoDan The Staff is the BEST
For the most part, this hotel was as I expect from a Sheraton: clean and comfortable. What sets this hotel apart is the employees. I wish I remembered names, but the point is that there was no one exceptional employee. Everyone I dealt with was exceptional and really conveyed the message that they were happy we were staying at the Portsmouth Sheraton. The employees behaved as if they were the owners and we were guests in their home. New Englanders have a reputation (undeserved) as being cold and distant. The staff at this hotel were the warmest, friendliest people I've had the pleasure of meeting in a hotel. From valet, to the front desk, to the bartender, to the housekeepers, everyone was wonderful. I hope that Sheraton appreciates what assets they have in the Portsmouth staff. I am semi-retired and no longer travel as much as I did in past years. But at age 64 this is probably the 2nd time I've been motivated to write a hotel review after hundreds of hotel stays during my working career. The Portsmouth staff does an exceptional job of making one feel like a welcomed guest. I'll be back.
August 2, 2015
Rated 5 out of 5 by HappyTraveler10 Great Location and Staff
We loved visiting Portsmouth, and this lovely hotel is within walking distance of great restaurants, city history and attractions. The staff, especially the front desk, were very helpful, providing details about the local area. And the bartender made excellent drinks.
July 30, 2015
Rated 5 out of 5 by Nemo15 This hotel has the perfect wedding venue
This hotel set in the quaint town of Portsmouth was perfect for our wedding venue. Everything was in walking distance from the shops and restaurants to the beautiful river and scenery, The staff and accommodations were fabulous!!! Our wedding from the ceremony to the reception was so special because of because of the them. Thanks Sheraton!!!
July 10, 2015
Rated 4 out of 5 by Lin44 Great Guest Services and Hotel Location
There are (2) staff members who deserve to be recognized. Christine in the Club Level and John in guest services. Friendly, helpful and went out of their way to help make our one night stay in town and at the hotel a great experience.
The hotels location to downtown shops, restaurants, etc. was excellent. Parking at the hotel is pricey.
July 5, 2015
Rated 5 out of 5 by Mer13 Fantastic, relaxing stay with beautiful view!
Wonderful stay at the Sheraton! From the moment we arrived to the time we left, excellent customer service was provided by all. We were provided an incredible complimentary upgrade to a Port Suite upon arrival and when the room wasn't quite ready, we were given complimentary drink coupons to wait at the bar--great perk! Christina's level professionalism, enthusiasm and kindness was above and beyond! The valet staff were all absolutely the best and always went the extra mile to help out and were super friendly!!! The pool was not available during our stay and the lobby was being renovated, so that was bummer, but we'll have to go back when they are done. Thank you for a wonderful and relaxing stay!
July 4, 2015
Rated 5 out of 5 by HappyCustomer75 Accommodating the Bride to Be
I called at the last minute to book the accommodations for my fiancee's bachelorette party. Let's just say things around our wedding haven't been ideal and to be perfectly honest almost disastrous at times. I've stayed and been to business meetings at this hotel a few times in the past, but this stay was for my bride and her guests.
After making the reservation on the website I called to make a few requests around the rooms to ensure the girls all had a good time and were close to one another. This is where their Manager, Micah, really helped me boost the girls up. He's a perfect accomplice and definitely went above any beyond to assist in making their weekend more comfortable and successful.
June 19, 2015
Rated 5 out of 5 by Akelly Can't wait to come back!
Upon my arrival on 6.3, I was immediately greeted by Mr. Alex Fisher and Mr. Micah Craft who explained that they had tried to reach me via email and phone but had been unable. Unfortunately, due to the high winds and rain the past couple of days a few of the rooms have received water damage and they were unable to accommodate me for that evening, they had already taken care of reserving me a room at another location (on their dollar), they called me a cab and provided me cash to pay for the ride, additionally they offered my free Starbucks while I waited for the cab and the bell hop was inside assisting me with my bags before the cab had even put themselves in park. They were able to accommodate me the following evening and upon my return to the hotel I was greeted by name by Mr. Micah Craft, who had taken the time to upgrade my reservation to one of their suites, additionally he took me to my room himself, showed me around and sent up a free drink from the bar. Everyone at the hotel took great care of me and made sure that I was happy, comfortable and enjoyed my stay, I recommend this hotel to anyone in the area. The staff was awesome and the location is walking distance to downtown and the view from my suite was spectacular!
June 18, 2015
Rated 5 out of 5 by craigo Our visit to Sheraton Portsmouth
Wife and I had a wonderful time again. We try to take a trip to Portsmouth Sheraton once or twice a year. As usual, the staff was friendly and helpful. I can recommend this hotel.
June 18, 2015
Rated 5 out of 5 by GrandJ Director, Special Events
We have worked with the Sheraton Portsmouth for many years for our annual meetings in NH. They are always so professional and attentive to our needs. Also, the hotel is very centrally located near everything that my guests would want.
June 18, 2015
Rated 5 out of 5 by TravsBestFriend Unexpected Experience
This was my first visit to Portsmouth, NH, and our stay was incredible from the start. I was genuinely greeted by the staff as a Platinum Guest and received recommendations about local restaurants to suit our interests. As we were checking in, the Director of Guest Experience, Micah Craft, overheard our conversation with the front desk staff and immediately came over and upgraded my fiancée and me to a Junior Suite once he learned that we had recently been engaged. He also arranged for us to receive a complementary bottle of wine in our room later that evening and really went out of his way to ensure that we had everything that we needed to make our stay perfect. Everyone that we encountered, from the valet attendants to the maid service attendants to the Concierge staff, were extremely pleasant and helpful and went out of their way to make us feel welcomed.
I highly recommend the Sheraton Portsmouth, and I am looking forward to the next time that I get to make it back for a visit.
June 18, 2015
Rated 1 out of 5 by Rlea85 Disappointed wedding get away
We recently spent a two night getaway for a wedding in a suite at this hotel.
Before we got there the disappointment started....it was very disheartening to hear that two and a half weeks before the wedding the bride went for the final walk through and was at that time surprised by the fact the entire lobby upstairs and downstairs was under complete renovation and blocked off. From my understanding the GM response to this was that the bride had the option to cancel the wedding two and a half weeks before or deal with it and that "they would make it the best wedding possible".
Well the thought of canceling a destination wedding this close to the wedding was not an option.
Upon arrival the lobby was completely blocked off. There were no carts available for our luggage so we had to wait outside of our car about 20 minutes until finally my husband went and got a luggage cart on his own. The valet people did greet us very nicely and the check in staff was also very friendly.
When we got to our suite that we had rented for two days I was very disappointed on the entire room. There was a porch balcony with a sign on the door that said that we cannot open the door. We we told that the room would sleep 4 adults and 2 children. Well that meant one child slept on the couch which was not a pull out bed and the other child slept in between my husband and I while my grandparents slept in the other room. I woke up the first morning to find my elderly grandmother curled up in her jacket and shower towels on the chair in the living room because she was not able to sleep the entire night because the ac machines were all outside their bedroom window and were very loud. It was impossible to sleep in this room. The hotel staff was very helpful the next day because they did give them a standard room the following day to sleep in and we were able to stay in the suite. Although no one was able to sleep in that room because of the noise. I was disappointed in the presentation of this room for the cost that was spent. There was severe water damage on the ceiling lampshade and window valance above my head. There were like hairspray or water marks all over the walls, and the wallpaper was peeling in several different places. The suite was completely outdated and not up to par from my perspective. It was quite disappointing.
And also we planned in sharing a room with my grandparents for convenience so unfortunately it became more of an inconvenience.
The rehearsal dinner was great food was good it was buffet style the bar tender was so wonderful he was great and made the night very special!
Onto the wedding- unfortunately the wedding coordinator did not show up the day of the wedding, there was no direction or instruction for the bride. The bride had to call the front desk on her own. There was a fill-in that day. The plan was to have the grandparents seated before the ceremony but because the wedding planner was not there. The day of the wedding they became part of the wedding itself. This was upsetting after all these months planning the "perfect wedding" the plans were not followed and the guest book was never put out. When the bridal party changed out of heels to flip flops my shoes were stuck on the floors at the bottom of the lobby stairs from the floor glue. I thought I was going to have to leave my shoe in that spot.
The wedding reception room was set up beautiful. This was the best part of the whole trip. I was disappointed by the food though...I did not have time to eat all day as I was in the wedding and by the time my food came I was so excited. I ordered haddock. Before the meal they came around and checked again what everyone wanted and I confirmed haddock. Then when my meal came it was ICE cold, the lady came over and asked how the food was and I asked her to heat up my food as it was so cold I couldn't eat it. She took it in the kitchen and someone threw it out. The manager came out and then apologized to me that the kitchen threw out my food and there was no extra plates of haddock. He then offered me prime rib. I don't eat prime rib. So he offered me something off of the main restaurant menu. They had haddock in the restaurant so they brought me that and it was very hot and good. Unfortunately I was not the only one who had cold food. Two other people at our table and another had to send the food back to be warmed, especially since it was seafood. The manager was very polite he offered me a complimentary cocktail, I declined but the thought was still nice. The reception overall was nice but had quite a few disappointments.
Last but not least...the valet Christopher and Madison were soooooo amazing! They were so great! They knew my son by first name just from all the times he walked bye. They were a great group at the valet area and deserve special recognition for their great customer service.
Overall, after the upsets with all the wedding planning I was just looking for a nice weekend get away but the overall appearance of the suite was not much like a vacation, I felt it was unclean and old and outdated and I was not comfortable in it. I trust in this hotel chain and have never been disappointed, until this recent experience.
I hope that once the renovation is complete that all these things are fixed, I also understand the suites are privately owned but if they are going to have these suites associated with the hotel. A lot of changes need to be made. Especially the water damage I had to look at all weekend
June 15, 2015
Rated 1 out of 5 by clear2 BEWARE OF DECEPTIVE BUSINESS PRACTICES
Totally disappointed in this hotel. They kept major renovations a secret, never letting wedding party know of construction! LOBBY there was NONE, no view, floors stripped done to concrete floors, no place to sit and socialize. Wedding food cold as a clam. Have you ever tried to eat cold fish? Bar tab paid in full, gratuity and tax included, but bar tenders still put tip jar out for double dipping!! Hotel manager none responsive and non caring in my book. I would NEVER recommend this hotel to anyone wanting to have a SPECIAL DAY. Thank GOD the bride and groom were wrapped up in their joy, so they didn't have to look or think about these things. VERY DISAPPOINTED IN THE HOTEL, TO SAY THE LEAST!!!
I WOULD NOT RECOMMEND TO ANYONE.
June 8, 2015
Rated 3 out of 5 by Bugzie6971 Erin and Mathew Vahey wedding, June 6, 2015
Was very sorry to hear how the hotel handled the wedding party of the Vahey that was held June 6, 2015. Two weeks before her wedding she found out the hotel was going under reservations and if she didn't like it she could cancel her wedding. Shame on them now 150 people now know what happened and what the hotel did to accommodate them, plus not having your wedding planner show up to complete the job she started. Very un likely I would ever recommended your hotel or chain.
June 8, 2015
Rated 5 out of 5 by JerseyGuy16 Cozy New England Elegance
From the moment I pulled up in the car, I was greeted warmly by the bellman who was very accommodating. The greeting at the front desk, and continued friendliness/helpfulness by the front desk staff was superior. The restaurant was great too...loved the breakfast and the coffee!
June 5, 2015
Rated 5 out of 5 by lemojae1 The staff was very responsive
The staff was courteous and helpful. The service was excellent.
June 1, 2015
Rated 5 out of 5 by SJD2010 Lovely city & most lovely hotel
Fresh delicious buffet style breakfast with a harbor view was a great way to start my morning. Check in was a breeze even with tons of tax attorneys convention traffic throughout the lobby. There was an easy one button Starbucks brand autodrip by the elevators for a cup o'coffee with three different roast choices. I kinda got a lil'hopped up on the bean.
Pro tip: skip the $18 valet and park on the street if you don't mind feeding the meter every 3 hrs.
May 30, 2015
Rated 5 out of 5 by Jean1971 A proud staff.
This is a wonderful hotel! The staff is excellent. From the front desk, to the valet staff, to the food and beverage servers, to the housekeeping staff everyone was helpful, friendly and welcoming. They all seem to love their jobs, like each other, and are very proud of their HOTEL!
May 27, 2015