Rated 1 out of 5 by Robs What a huge disappointment!
Because prior reviews cautioned guests about having a room on a lower floor due to the noisy train tracks, I specifically requested a room on a high floor at the time I made our reservation. Upon check-in at 3:00, I was told the 3rd floor was the best they could do. The lobby was practically empty and you could tell we were some of the first guests to check in. I was told they didn't know if they could get a room on a higher floor cleaned in time for us. ??? I advised we were going to eat and would be happy to come back to check in later. When we came back 1 1/2 hours later, we were told the 3rd floor was still the best that they could offer us. The lobby was full of guests checking in and we could clearly hear them being given rooms on the upper floors. They had no intention of giving us what we requested at the time the reservation was made or what we asked for at time of check in. The trains were VERY, VERY loud and ran ALL night long! As if the trains weren't bad enough, the walls in this hotel are PAPER THIN...another warning from a previous review that I discounted as an exaggeration. Big mistake. The couple in the next room sounded like they were on their honeymoon. Try explaining those sounds to your 12 and 10 year olds! Yikes! Going in to the bathroom, the first thing I saw was a large black hair on the toilet lid. The shower had hair all over it. It couldn't have been cleaned at all. They were kind enough to fold the toilet tissue into a point for us though. As if that wasn't bad enough, on BOTH beds, when we turned down the comforters, we found more hair. The dust ruffles on both beds were filthy. There's not much you can do about train tracks, but a clean room is a pretty easy thing to achieve. The hotel lobby was nice, the food was good - when you finally found someone to seat you, and the location was great. We paid over $200 for a room we had to clean ourselves and couldn't sleep in. I never write reviews, but felt so strongly about this experience that I had to take the time.
April 1, 2013
Rated 1 out of 5 by joie09 3 rooms, 3 nights
what a bad experience we had while staying at the this hotel. We were in town for 3 nights for a convention that we had to attend.
We arrived at the hotel and checked in immediately, we than headed to our room for a good of night of sleep but because the hotel had placed us in a room next to families instead of a block with other seminar guests we were awoken several times during the night from screaming children. We called the front the desk at 5 am and they switched our room.
After attending the seminar all day, we returned to our now second room and we found that there was an extension cord that was plugged into an exposed outlet with 6 plugs in it( can you say fire hazard) we than found dirty clothes with dirty underwear behind the curtains and old shower gel all over the bath tub, a headboard with screws coming off and a squeeky bed. When we called the front desk, they told us that there were no rooms available to switch too and sent up a maintenance man to take care of the problem , night 2 of NO sleep. We did speak with the manager the next day and he said he would comp our room for the one night and get us switched. Third room was decent.
We decided that third night to head to a restaurant in the Southside, that the manager had told us about, he also told us that there was a complimentary shuttle that would take us there, i confirmed this with him twice. We headed to the lobby and spoke with the concierge about a shuttle and he told us we had to book it ahead of time. He said he would try and get it for us though and informed that the shuttle driver would be able to fit us in between other people and he would be there in 10 min. we asked if it would be okay to run and take a quick pic. and the concierge said yes. when we got back from taking the pic ( 5 mins) we asked where the shuttle was, we had been waiting for about 45 min. He said that it left without us and we would need to get a cab! we tried to grab a cab that was pulling up but another man grabbed it and the concierge looked us and said " try and be faster ladies"
This hotel really dropped the ball in customer service, cleanliness and everything else I can think of.I would not recommend this to my friends and if I could give it negative stars I would!!!
April 8, 2013
Rated 5 out of 5 by UnionJack52 Great comfort and convenience
We blocked out approximately twenty rooms at the Station Square Sheraton to accommodate out of town guests for my daughters wedding. The staff were polite and very efficient to all requests. Great location adjacent to the city of Pittsburgh.
Highly recommended!!!!! Thanks Sheraton staff and management
October 6, 2014
Rated 2 out of 5 by Manda Great staff, but not clean.
We stayed at this hotel the day after Christmas. The front desk staff was very friendly. I called when I noticed several stains on the sheets and pillowcases and food on the floor. They said they would give me a new room. Moved us to Club Level and gave us vouchers for a free appetizer and 2 free breakfasts. Very apologetic. The new room still had stains on the comforter. Our room had a great view and the staff was friendly. I expected more from what is supposed to be a top hotel. Rather outdated. Nothing special. I won't be staying there again.
December 28, 2013
Rated 2 out of 5 by Disappointed Not for the business traveler
The breakfast dining experience was very poor: painfully slow service, limited menu, substandard food quality for the high cost of the meal. The room was clean, but the amount of air freshener used in the hallways and rooms was a constant assault on my senses and made me wonder if the hotel was covering up some other, less desirable smell. Desk service was fine although I was put in a room right next to the elevator and had to return to the desk to change that. The bellhop is very helpful and gave me lots of good tips for how to get around town.
March 26, 2013
Rated 5 out of 5 by CNiez Highly Reccomend
Not one attribute of my stay fell below my expectations and in every instant exceeded my expectations. The only thing that could have improved my experience would have been me moving my bed from my home to sleep in. Because nothing beets your own bed.
December 3, 2014
Rated 1 out of 5 by Busterdog Underwhelming experience
Had to check in 3 times. The first 2 times sent me to a uncleared room. Finally after3rd time the room was clean. Told me had a free breakfast, but never told anybody else in the hotel, had to go and beg for free breakfast. Got this room from an auction, was told it is paid for. Told at check in it is completely paid -> now got a bill charged to my CC and now I have to call and take time off to correct this mistake. Underwhelming professionalism or overwhelming incompetence from check in to check out. Room was mediocre.
November 12, 2013
Rated 1 out of 5 by bbcc Disappointed
We stayed a couple years ago and amazing how DOWNHILL a hotel could go.
We were supposed to get an antrium view room, we got the city view without being told of the trains. We were in a corner room that was not very clean and very loud with construction going on. I was going to the hospital the next day and needed sleep which i did not get. The bed had metal bars sticking out which hit my leg a couple times. The shower was not good at all. Checking in and Checking out staff could not care. very disappointed.
February 15, 2014
Rated 3 out of 5 by Chipper No phone at desk
Following a last minute reservation - Check-in staff explained the room options and kindly advised me not to take a room overlooking the railway tracks. I took a room overlooking the atrium. The check-in staff also kindly allowed me a late check-out, which was very helpful as I needed to work in my room the next day. Unfortunately, I found that there was no telephone on the desk. I had to move the bed to get the phone to the desk. Restaurant service at breakfast was friendly and the breakfast was good.
May 25, 2013
Rated 4 out of 5 by Jkkd7 Nice hotel but under construction
We had a nice stay at this hotel however on Monday morning when we would have liked to sleep in we got a shock because they started drilling and hammering around 7:30 am. We all woke up then. I don't think it is appropriate to start working in a room that has people below you probably until at least 8:00 maybe even 9. I am supposed to hear from the manager to see what they will do for me, so far I have not. Overall, we had a nice stay and they are trying to update the hotel.
July 1, 2014
Rated 2 out of 5 by Doc1953 Cleanliness
When I walked into my room the bed had not been made and the old linens were still there. The room smelled like smoke.
September 27, 2014
Rated 1 out of 5 by Sleepy42 An_Experience
Staying in the Hotel was convenient because I was exhibiting at the SGCD-Show. I had booked four nights. The room was fine, but during the night you could hear freight Trains passing by. Breakfast was disappointing, the selection at the buffet below averag for the Price range. On Tuesday, after the Show, no buffet, because the Hotel did not have enough guest to warrent a buffet. Ordering French toast from the menu I was again disappointed, because the French toast was nothing Special.
April 9, 2014
Rated 3 out of 5 by jeff not so good
the room walls are exceptionally thin. there was a party going on in the room next to us and i asked to be moved. the staff was nice enough to move us. the wall were thin in the new room as well. both rooms are old and dated. wallpaper was peeling off the walls in both rooms and molding was coming apart in one room. not the typical standards you would expect from sheraton. the view was spectacular. the lobby area was nice. overal just a mediocre hotel with old rooms.
November 17, 2011
Rated 1 out of 5 by hansar 2 night minimum stay now required..even if you're a Starwood Member.
We are Starwood members and have been staying here for years. I tried to book a room for one night and was informed it had to be at least 2 nights. I have been staying here for years and this is the first time this has happened. I am cancelling my AMEX Starwood credit card!! This is ridiculous!!!! They change their policies/point values constantly!! Being a Starwood Member means nothing....don't waste your time staying here!! Overpriced dirty hotel!!!
August 18, 2012
Rated 4 out of 5 by WantsMoreTravel Overrated
This is a very nice Sheraton. My complaints are that with what they charge, parking should be included. Sheraton has this listed as a Category 4. No way! The Swan and Dolphin at EPCOT are Category 4s, this one is not. The Club Lounge is very nice, but a little more choice for breakfast would go a long way (especially for a Category 4 hotel).
The furnishings were nice, and as always, the Sweet Sleeper Bed was very comfortable.
We made the mistake of arriving at the same time that a Penguins game was being played. It took almost an hour to go the last 5 miles. Also, check the directions. We followed our GPS and it took us the long way. The printed directions are pretty good, but a little misleading. It definately helps to have a navigator with you!!!
We were upgraded to a top-floor room overlooking the city. Can't get any bettter than that!
February 21, 2013
Rated 5 out of 5 by eagleschick this hotel has the best staff by far!!!!!!!!!!
we wanted to send a shout out to our shuttle bus driver steve! he rescued us from the southside and got us to our eagles concert with time to spare!thank you soooo much!we waited for a taxi for almost two hours and they never came to take us!!!!!!the cab service in Pittsburgh is absolutely horrible!!!!!!!!!!!!!!!!!beware!THANK-YOU STEVE FOR YOUR WONDERFUL PROFESSIONALISM AND SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Sincerely,The Orcutts
July 25, 2013
Rated 5 out of 5 by JimmyT Great Location, Staff and Amenities
I have been staying at this hotel for the last 10+ years and it has always been a pleasurable experience. The staff is always attentive and the accommodations are very nice. The hotel is currently undergoing a renovation, and from what I have seen so far this year it will look great once finished. I definitely will be staying here again.
August 4, 2014
Rated 5 out of 5 by bunder2 Fantastic Girlfriend Getaway!
I just returned from a great weekend at the Sheraton at Station Square. The staff including the managers, restaurant, shuttle drivers and housekeeping could not have been more accommodating. The rooms are very comfortable with an excellent view of the Pittsburgh skyline as well as the river. I hope that anyone who is planning a getaway weekend in Pittsburgh chooses the Sheraton at Station Square. You will not be sorry!
August 21, 2012
Rated 5 out of 5 by maggie3pet This hotel is a geat place to stay
my son's recent wedding was at the Sheraton and we were totally pleased. Staff was friendly and helpful, rooms were clean and comfortable. Breakfast in the dining room was a little pricey, but we recieved plenty and it was very good. There was a large group of family members that came for the wedding and stayed over at the Sheraton and all were pleased. Lastly hats off to the events staff they were excellent.
August 7, 2012
Rated 5 out of 5 by bunder2 This hotel has great features.
My college friends and I recently spent a weekend at the Sheraton Station Square. Our two room spacious suite overlooked the Monongahela River and the spectacular skyline of Pittsburgh. The staff went above and beyond to accommodate us. The courteous shuttle drivers took us wherever we wanted to go in the area. We had a delicious dinner and breakfast buffet at the hotel. We will definitely be back!
August 21, 2012
Rated 1 out of 5 by sleeplessgst Train Noise
Be aware when you are "upgraded" to a river view room. There is constant train noise throughout the night and the track is right outside your window. When I called the front desk to complain about the train noise at 4 o'clock in the morning, she actually said "sorry, we don't own the trains, so we can't do anything about it". How about offering a pair of ear plugs, or show some sympathy?
The air-conditioning noise is very loud as well, so good luck having any sleep between the AC kicking in every half an hour and a loud train coming by at random hours.
Hotel is dated and hardly justify the category level it is in.
October 11, 2014
Rated 4 out of 5 by KayKay914 Most Helpful Staff
Upon arriving ask for Johnny, he was so friendly, helpful and kind. I was fortunate to obtain his service both checking in and out.
Also, the security during my stay was again outstanding. No security issues as the Sheraton is a lovely place, but the security employees also help the guests if needed. I wobble, due to health issues, and they steaded me when needed. thank you to these people.
March 7, 2012
Rated 5 out of 5 by WV26241 Getaway from Snow weekend
One of the greatest assets of this Hotel are the Bellman. Thanks to Bellman John for making our dinner reservations at the Grand Concourse, We were truly given the VIP treatment. Secondly, great friendly service by Big Steve, the van driver for getting us to dinner on time and the ladies to Heinz Hall. They do a great job!
February 17, 2014
Rated 1 out of 5 by mdb125 Not up to par
Sheraton Hotels are known for their award-winning resorts and hotels, but from what I have seen and encountered at this Sheraton I don't see what they are talking about "award-winning". I stayed in the Sheraton for a Military related event. I myself being in the Military asked for the government rate. They stated the government rate was the same as the regular price room. I would not have been too upset paying the full price for a room but I was informed my wife and I would receive a complimentary continental breakfast with the room. The breakfast was not complimentary and had to wait 20 mins to be seated which then took another 10 mins for a waiter to come to the table. The breakfast itself was ok. Our room was just another hotel room, not what my wife and I were expecting from a Sheraton Hotel. Also most high end hotels my wife and I have stayed at had free parking, we had to pay 2 days for parking. We were very disappointed for the money we had spend on just another OK hotel.
November 4, 2013
Rated 5 out of 5 by PIATAmy Pleasant stay, interesting setting
The river views are lovely, and the setting is historical. Lots of places to eat (although mostly they are chains). Unfortunately the retail shopping at Station Square is not very good. The hotel is very nice, consistent with what you would expect from the Sheraton brand.
April 5, 2014
Rated 4 out of 5 by ChrisAnth Room
Do not stay in a room with an atrium view if you are a light sleeper.The night I was staying, there was a wedding reception there and the music so loud until 1am. I needed to get up at 6am for a dance intensive that my daughter was attending at the hotel. We are both light sleepers and did not sleep at all. She was exhausted all day the next day at her dance intensive that was expensive for her to attend. So happy for the bride and groom but had no desire to be part of their reception!
November 10, 2014
Rated 5 out of 5 by gr8stay Great location, great hotel
I was taking my daughter for a visit to see University of Pittsburgh (3.5 miles away) and wanted to be in close proximity of the school. This being my first time in Pittsburgh, I wanted to also be in a fun area. This location fit both criteria. The hotel is located at an old train station. The station is closed, but the trains continuously come thru the area. After reading previous reviews, I knew not to have a room facing the water (which is a beautiful view) because that is where the train tracks are which results in a loud noise throughout the evening hours. The hotel just completed its renovations and my room is in excellent condition. There are plenty of restaurants and bars in walking distance.
October 20, 2014
Rated 1 out of 5 by Indy2012 Molding ceiling tiles
The fact that the popcorn ceiling had water damage/mold on it just made me wonder about how clean the hotel really is. I've stayed at the hotel 2x, and in both rooms there was that weird popcorn ceiling water damage. The hotel needs an extreme makeover.
April 17, 2013
Rated 1 out of 5 by mvapton Deluxe Room O'top train
I came to Pittsburgh for an interview. I was booked the Deluxe room overlooking the city, however, it was also overlooking the train that kept me up all evening. I believe I should have been informed; I was very tired from my trip from Rochester, NY.
November 15, 2013
Rated 2 out of 5 Deeply Unsatisfying
I stayed here 3 years ago and this hotel hasn't improved at all. The internet is dial-up at best, just like it was 3 years ago and the TV works when it wants to. The staff merely claims that it is out of their hands. Look elsewhere
May 28, 2012