Rated 2 out of 5 by Lynn1968 Not user-friendly!
My family attended this hotel for a wedding recently. Checking in was a hassle, underground parking was a hassle, and navigating in and outside of the hotel was a hassle! Despite the fact that the rooms and swimming pool were very nice, the bad still outweighed the good......
July 24, 2014
Rated 4 out of 5 by CCCh This hotel needs improvement for price!
While the pool and slides were the highlight of my 6-year-olds' trip, the hotel was not up what I expected. The rooms were tight, the movie rentals and breakfast pricey, and the overall price too high for all the renovations happening when we stayed!
July 22, 2014
Rated 2 out of 5 by Bloomsberry Nice Hotel, Unhelpful staff
Hotel is great, lots of things to do and see in the area.
New reno is nice.
No SPG Recognition at the front desk and a bit rude. First time as a platinum spg that a hotel just didn't care. Booked the hotel day before, all room types open when I booked but when I checked in no upgraded rooms were open. When I checked online 5 min after checkin all kind of rooms and suites open. Strange.
Overall nice place, but other places just as good close by. If your spg member dont expect much more than the next guy that's not a spg.
July 21, 2014
Rated 2 out of 5 by jats78 jats78
I am a Lifetime Platinum member and have stayed at many hotels worldwide. The front desk agent was rude and when we mentioned this to the manager, he told us she is one of their better staff. Then he gave us his business card. How is that helpful. Perhaps he should go back to hospitality school and learn customer service because he let a guest leave unhappy without even trying to apologize. We vow never to return to this hotel and this is the first time in 15 years as a SPG member that we are doing this!. This is not the only hotel in Saskatoon
July 20, 2014
Rated 3 out of 5 by Fischer8796 Nice hotel - bad circumstances
The hotel is really nice however we didn't have the best experience due to the POUNDING stereo from the Freehouse next door. The pounding base from their music kept us up until 2:30am. Next time I would request a room on the opposite side of the hotel.
July 17, 2014
Rated 3 out of 5 by Todd68 Poor Air Conditioning
The hotel itself is nice. However we could not get our room cooler than 24 degrees. Even after calling maintenance nothing changed. Therefore we had a poor sleep and then they only deducted our parking fee($15) when we left after the first night of a two night stay. I would not recommend this hotel if you want air conditioning.
July 14, 2014
Rated 1 out of 5 by godmode Front desk staff have never
Surprisingly disappointed the front desk staff first sent me to a "River view room" which was not river view, then to correct that mistake they sent me to a "city view room" which was 80% covered by a brick wall and an absolutely filthy balcony. Shocking how front desk staff are completely unaware of which rooms they assign to guests.
Also, in July 2014 The property was under construction so be prepared for construction related noise.
July 12, 2014
Rated 5 out of 5 by Canola Great comfort away from home
Great place to be away from home, always clean and fresh, friendly and helpful staff. Great downtown location.
Beautiful green walking space along the river across the street
July 11, 2014
Rated 4 out of 5 by Jackson4 great beds
Wow, what a wonderful bed and pillows!! This hotel has undergone an upgrade and the results are terrific!
July 10, 2014
Rated 4 out of 5 by saskatchewanfamily Good Family Envirnoment
Great getaway spot for those families with children.
June 30, 2014
Rated 4 out of 5 by FromRegina Sheraton Hotel - Great Location
Our stay was great; however, we were given a room with a Queen Bed, not a King Bed. Also, I had to call the front desk for the Fifa World Cup Soccer Summer Package, which should have been automatically given to us. We never got the collectable draw string bag with our ball. We never drank anything from the mini bar, but noticed that there were a couple drinks missing from the fridge (a pop and a juice) and hoped that we didn't get charged for. However, our overall stay was great.
June 30, 2014
Rated 2 out of 5 by notrestful Not restful
This hotel is across from a local park that had the worst music ever being played live. This went on until long after 11 and it was like they were in the room with me. This was the 4th night of a stressful trip and all I wanted was to relax in my room, this was impossible.
June 26, 2014
Rated 5 out of 5 by aj9876 great service
I was very pleased with the hotel facilities, the neighborhood and the staff. I never waited at the front desk for assistance. Problems were taken care of quickly.
June 25, 2014
Rated 2 out of 5 by Millie2 Disappointed in Saskatoon
The entrance to the hotel was dark with little signage. There was no one there to welcome or explain where the parking garage was. The entrance and lobby are far to small to accommodate the number of people the hotel can hold. Both the exterior and interior look tired and need refurbishing. Getting around the interior of the hotel is like a maize. For the price of the rooms I would expect similar rooms to other Sheraton 's in Canada this was not the case. I will not be staying at a Sheraton again. Your pictures online are a far cry from reality. Hope this spurs you to take a look at your facility. Thank you
June 23, 2014
Rated 3 out of 5 by BobRFH Expedia Booking
Do not use Expedia to book this hotel. Ended up with substandard room, likely the smallest room in the hotel. 3rd floor overlooking roof equipment, extremely small bathroom.
June 21, 2014
Rated 3 out of 5 by Jacole40 Expensive
Hotel of course is expensive as its in the heart of downtown Saskatoon. Disappointed in the $15 extra per day to park,and with a truck or SUV you run the risk of parking at the back of the hotel, with no access unless you walk around to the front of the hotel, down dark alleys. It had rained and the pedestrian access has poor drainage so you are rolling your luggage through inches of water and getting your shoes wet. My room had a lovely view of a roof and pigeons, and the icing on the top of the cake was when the roof drain pipe right by my window ran all night long with the rain. Overall a nice hotel, but expensive in my mind for the poor parking, extra parking costs and subpar room location.
June 20, 2014
Rated 3 out of 5 by prairiegal65 Convenient location
Excellent location for walking to downtown shops and restaurants. Updated lobby area and rooms, hallways and elevators could be improved. Access from parking lot not convenient. Had a great breakfast in the restaurant.
June 18, 2014
Rated 5 out of 5 by Harold77 Spotless!
I have stayed at the Cavalier many times over the past several decades. It is always a great experience. My Club room was very comfortable and of most importance it was immaculate. My only regret was that on this occasion due to other commitments we were unable to dine in Carvers - my favourite hotel diningroom anywhere!
June 10, 2014
Rated 4 out of 5 by Gin67 Decent for conference
The facility was good for the conference that I was involved in. The staff was not properly trained for having guests that were there in place of the owners that booked for all parties involved. I was not the only one there that had their room booked by someone else. This would've been the first time that I have ever had to supply my own personal credit card for an event of this nature. In fact I never once signed for having even stayed at this hotel. The staff needs more training. It also would've been nice if there was a way of having assistance in getting our bags to our room, since we had quite a walk from the back parking lot.
June 9, 2014
Rated 4 out of 5 by IJMac45 Room with View
Nicely appointed, free upgrade to a nice one room suite, with a incredibly small wash room. You couldn't change your mind in this thing. Otherwise a beautiful hotel in a terrific location on Saskatoon's river bank.
June 8, 2014
Rated 4 out of 5 by gail26 This hotel and its location
If you are looking to stay downtown and close to the river, this hotel is a great location. It is across from the river and the walking/running paths. The walking and running paths are very scenic and are open year round.
The other great feature about this hotel is the restaurant. The restaurant for general dining has large windows and it bright and airy.
May 28, 2014
Rated 5 out of 5 by LDN1 We really enjoyed this hotel
We recommend this hotel for families and business travellers
May 26, 2014
Rated 4 out of 5 by Keke16 Rooms are re-done beautifully!
As comfortable as my stay was, I will say that i did not enjoygetting the bill to find that I was charged $15.00 for parking. Normally with our credit union rate we get a nite of complimentary parking. Well to my surprise during this stay this was not the case. I stayed at the very same hotel three weeks ago and was not charged parking so i never thought it was even a consideration. Seriously $15 for a deteriorating parkade is crazy! Not impressed to say the least.
May 22, 2014
Rated 5 out of 5 by Niki42 Excellent Hotel
Had a fantastic experience from check-in right through to check out. Beautiful rooms, great sleep.
May 20, 2014
Rated 5 out of 5 by Highkick Very great hotel for consistent stays
The staff is great for checking in, restaurants, any help that you need... Wouldn't stay anywhere else in the city
May 17, 2014
Rated 3 out of 5 by fellasleep221 "...hmmm, No one has ever said that before".
Checked in very late on the first night. It sounded like there was a metal cart with squeaking wheels all night. At 6 am it started to quieten down then at about 630 it sounded like a rusty fan was turned on in my bathroom. When I looked there was no fan in my bathroom? I asked at the desk when I went out for the day and the front desk clerk said that no one has ever complained about that room. Thinking that it must have been just me, I stayed the second night in the room. Same thing??? Next morning, front desk clerk charged me full rate after I complained the second morning. Again, told me that no one had ever complained of such a noise. I went to the managers office. He said, " oh ya, that's a terrible room, tell ya what. I'll through a couple starwood points on your account". Gee, thanks. That made my stay all the better...said no one ever!
May 16, 2014
Rated 3 out of 5 by Zablo16 Very noisy.....
This is a review based on one particular bad stay. I've been there a few times and was very happy. This would be my longest stay (5 nights). When I checked in, I was in a different wing than previous stays. In fact I did not even know it existed. Right away, I thought the room was typical, but this was the first room I was in that had the door to the room besides it. I requested to be moved, but they apparently did not have a room available that could accomodate my 5 night stay. I elected to stay there, and wait to see if I had any issues. The first night was fine. The 2nd night, I had a group of women beside me, and I could hear every single word they said. At 10:30pm, they were still going, so I had to ask to be moved anywhere, because there was no way I was sleeping with the noise next door. The only room that was available was right outside the elevator and pop/ice machines. That is where I spent the next 4 nights. It was not a pleasant stay, and I don't understand why I would be assigned such poor rooms with the length of time I was staying there.
Aside from that, the stay was typical. Good beds and comfortable rooms.
May 15, 2014
Rated 5 out of 5 by Gingerman Very nice stay
Rooms were very comfortable and food in the restaurant was excellent. I have used this location on a few occasions and found my stay quite enjoyable.
May 14, 2014
Rated 3 out of 5 by Mkolesnik Was Mislead
We have stayed at this hotel many times cause it is downtown, then in March we stayed at the club level rooms for the first time and it was great, the appetizers were prefect and we had a great time. So we booked again this may, payed the extra rate for the club room cause we would get the appetizers again...well this time there was little to nothing for appetizers, just bread and dip, all the other warm appetizers gone, it was like a halved version of what they had before and very dissatisfying. There was construction infront of the hotel which the front desk clerk said had been there for almost a month, but even after calling the hotel directly no one mentioned even thought the road was closed to hotel. Made checking in very difficult and woke us up early with the construction noise. I was very frustrate this stay and would be more likely to stay somewhere else next time. :(
May 13, 2014
Rated 5 out of 5 by InaC First quality but ...
I stayed at this hotel many times, the last being over 25 years ago. It has been upgraded substantially into a first class hotel. But ... I found the room rates high ($180+) compared to those in hotels in other cities of similar size (and larger) for the quality of my stay. I found the room I was in to be small and I felt a bit cramped.
May 10, 2014