Rated 5 out of 5 by Radarboy Weekend Gateaway
Best hotel for Smathers Beach in Key West. Pool is great and the staff were wonderful. Jacuzzi was out of order though. Gym was great!
14. Oktober 2013
Rated 5 out of 5 by gracy735 This is a first class hotel
I really loved staying here. They provide shuttle service to downtown Key West every hour returning for the last shuttle at 11:15 pm. The cafe has really wonderful breakfasts at a reasonable price. The room was very nice and clean. I would definitely stay here again.
12. Oktober 2013
Rated 5 out of 5 by SteveP66 Exceeded Our High Expectations
The staff was wonderful and really went above and beyond to make our stay something to remember. The hotel is very nice and the shuttle service was great. Not having to drive/park in the old town area was a bonus and getting away from the action/craziness at the end of the night allowed us to rest up for the next day. Highly recommended!
29. September 2013
Rated 5 out of 5 by DWillie Always an Enjoyable Stay
I've stayed at this hotel approximately 30 times. I've always enjoyed my stay. Staff is great. Front Desk staff is very knowledgable abut the area, and alway wiling to assist.
25. September 2013
Rated 5 out of 5 by ZappingMemories Nice surprise, happy with our choice!
Our first trip to key west, and we spent lots of time online, reviewing our options, even had 4 different hotel reservations made. We eventually cancelled all and chose the Sheraton Suites. Warm cookies when we arrived!
The staff was helpful, friendly, and we took advantage of the free shuttle to old town. Lots of great suggestions, and having the beach walking distance across from hotel was icing on the cake for moonlight visits!
The room was bigger than expected and we loved the pool.
We visited our other hotel options and confirmed we picked the best! In short, our next visit to key west will be here again!
24. September 2013
Rated 5 out of 5 by Jzarra Great Hotel
The room was great except I had to defrost the freezer so the fridge would get cold. You need to get house keeping to pay attantion to the detale. I would stay again it was friendly and clean
10. September 2013
Rated 5 out of 5 by carl07 GREAT LOCATION
I would recommend this hotel to anyone who would like to soak up some sun and have fun on their vacation, The beach was just across the street. I'm ready to go back!
9. September 2013
Rated 5 out of 5 by MikeandKim Very nice hotel.
Our stay in Key West was one of the most memorable vacations and this hotel and staff were fantastic. We are especially grateful for the friendly and personal attention we received from one of the concierge staff, Sarah. She was our "go to" for all information and scheduling during our stay. She is a fine representative of this hotel and staff.
9. September 2013
Rated 5 out of 5 by KDATTA This hotel has great features
Great hotel to stay in key west.
9. September 2013
Rated 5 out of 5 by Ck87 Posh key west gem
I just love this place. The staff is exceptional. The food at the restaurant is delish . I always sleep sound. Only one time I've had a disgusting problem in the past. That one time was no water for a shower in the morning and then the spout belched out sand. I hope it is fixed.
7. September 2013
Rated 5 out of 5 by Nanc739 Customer Service Excellence
Customer service is alive and well at Sheraton Key West! Special thanks to one and all...especially the ladies in concierge, shuttle drivers (Ed), cabana staff (Carolyn) and dining (Goose).
Very clean and beautifully landscaped facility.
Quiet and restful. Convenience...all areas...all staff - very accommodating.
2. September 2013
Rated 5 out of 5 by AthanE A pleasant stay
The accommodations were great, the staff extremely helpful. We had a great time.
2. September 2013
Rated 5 out of 5 by Maria333 Close to beach and Duval Street
Hotel was close to beach and major attractions. We just had to cross the street to get to the beach. Room was clean and spacious. Pool was clean and well kept. The kids really enjoyed the amenities. Just wished we could have stayed longer. Will definitely be returning. Staff was very accomodating to all our needs.
1. September 2013
Rated 5 out of 5 by FamilyFun1234 Quick Trip to the Keys
This hotel was perfect for our needs. The front desk staff was very helpful and Sarah at the concierge desk was very informative about our excursion options. The restaurant and bar staff were quick to give us recommendations which we found quite helpful. We will definitely return to this hotel!
26. August 2013
Rated 5 out of 5 by Dunder Great location at Smathers Beach
This hotel was perfect for Key West. Our room was comfortable and super clean. It had a microwave, refrigerator, coffee maker, iron and hair dryer. We liked the view of the gulf and the beach from Room 154. The front staff were excellent and knowledgable. The 24 hour Sundry Shoppe was great for late night munchies. The pool was nice and includes a waterfall and is up to 6 feet deep. Two minor cons: the jacuzzi bubbles but does not have jets and the bed was a bit on the hard side.
14. August 2013
Rated 5 out of 5 by SuzyQPSL Great Weekend Getaway
They make you feel like Royalty
13. August 2013
Rated 5 out of 5 by Mom92 A wonderful experience
Convenient shuttle service, a major plus. Rooms were a pleasant surprise, spacious and very clean. Overall a great experience. Will definitely come again.
4. August 2013
Rated 5 out of 5 by Bill072013 Attentive staff
The room was clean and comfortable. The staff were very friendly, Whenever we asked for something they got us more than we asked for. For example we needed 1 towel and they brought us 5. They called to be sure we received them too. Right across the street from Smather's Beach. Free shuttle to the north end of the island where the charter boats are docked and a short walk to Duval Street and Mallory Square. Bring food to keep in fridge. Restaurants are far away and hotel restaurant is pricey, even for breakfast.
28. Juli 2013
Rated 5 out of 5 by Markdg Exceeded our expectations
Our stay was fantastic. The suite was extremely spacious for our family of 4. We enjoyed having the separate bedroom and living/dining room area. Because of the sink, refrigerator, microwave and table we were able to eat lunch in our room everyday which was a huge money saver for us. The bathroom area was one of the best I have ever seen. There were four sets of cabinets, three drawers and a closet which allowed plenty of room to unpack our clothing. Each and every staff member we came in contact with was helpful and courteous. This would include front desk, housekeepers, pool staff, and the concierge. We also rented bikes for our stay and rode the short ride to Duval Street everyday to explore all the sights. This feature was a great convenience and was reasonably priced. In the evenings, we took the shuttle to Duval Street for dinner. We found the shuttle to be very convenient and a great way to avoid trying to find parking. The hotel is also right across from the beach which was fabulous. Overall, I would highly recommend this hotel and we are already planning our stay for next year!
27. Juli 2013
Rated 5 out of 5 Laid back atmosphere with large suites
I have stayed here many times. The rooms are all spacious suites. The only upgrade is for a view of the ocean. The staff are very nice.
22. Juli 2013
Rated 5 out of 5 by Gizi13 Beachfront Hotel
If you're looking for a family of Romantic getaway, this is the hotel and place to say. Sheraton never disappoints.
19. Juli 2013
Rated 5 out of 5 by Birdie3 Seafood Lovers
I was impressed with the restuarant's seafood menu - conch fritters, crab cakes and fresh catch selection. I found all the menu items to be very reasonably priced. The resturant staff added additional enjoyment to dining. They were friendly and interesting to talk with. I would recommend this facility wholeheartedly anytime
19. Juli 2013
Rated 5 out of 5 by Carib4ever 2 days getaway
The Sheraton suites has an excellent service and they are on a great location. The rooms are spacious and comfortable. The restaurant is nice and it also has the option to seat on an outer deck overlooking the pool.
18. Juli 2013
Rated 5 out of 5 by Jodavco Will be back
Loved the place. First time in Key West and Loved it. Next time I hope to stay longer.
15. Juli 2013
Rated 5 out of 5 by FionaBelle Will Be Staying Here Again!
This is a beautiful hotel with great facilities, fantastic service, and perfect location. Our SPG Gold status was immediately recognized with a room upgrade and free gift. Loved the little extras they took the time to add such as chocolate covered oreos with our nightly turndown, frequent shuttle into town, maps highlighting key local attractions, and convient concierge desk. We'll be back to stay again next year!
14. Juli 2013
Rated 5 out of 5 by Tessie Great location, facilities and service
This was our 4th stay at the Sheraton Key West and it continues to be a wonderful experience. Location, across from Smathers Beach, facilities, free parking, free shuttle bus, great food and professional, helpful staff will keep us coming back!
13. Juli 2013
Rated 5 out of 5 by Mrscott1945 Staff is remarkable!
From the waiters in the restaurant to the drivers who took us into downtown, all were so friendly and gracious. They went out of their way to interact with us. Mr. Ed, the driver, took us downtown and since it was a slow time he went above and beyond and took us directly to the area we wanted to go. You have a great staff who seem to enjoy their jobs and interacting with the public. Thanks again!
13. Juli 2013
Rated 5 out of 5 by ProfComb Great Spot to Explore Key West
The facilities and comfort level at the Key West Sheraton Suites are very good: pool, parking, cleanliness, great bed and room finish, and lots of space. It is a great location, on Smathers Beach and out of the construction mess on the north side of the island. I particularly recommend it to anyone with a car who will be exploring some of the other lower Keys. The shuttle to the north end of Duval Street makes it unnecessary to have a car for the usual tourist spots in town. It was an ideal compromise of convenience and beach access. The only sour note was the bartender/manager who just seemed unhappy with her job and was rude for little reason that I could figure out. However, it is easy to avoid that area and enjoy what else there is to enjoy.
29. Juni 2013
Rated 5 out of 5 by VIVIGEACCO AMAZING SERVICE
THE SERVICE WAS AMAZING! LOVED THE SHUTTLE TAKING YOU EVERYWHERE
POOL WAS AWESOME AS WELL
24. Juni 2013
Rated 5 out of 5 by Toughsell22 Great Stay
This hotel was wonderful. It was clean, spacious, and well maintained. The staff was freindly and accommodating. I would definitely stay there again.
20. Juni 2013