Rated 5 out of 5 by marathon Excellent Hotel
Great service, hotel staff is courteous and friendly, especially John at the front desk. Clean comfortable rooms. Good food at the Sheraton Coral Cafe. Beach aross the street. Free shuttle service to and from downtown Key West. I highly recommend this hotel.
January 18, 2012
Rated 5 out of 5 by ronton great newly renovated rooms
Rooms were great, staff was great, pool was good. Location is a bit out of downtown but fine if you have a car. Only slight beef was as platinum members we ended up with one of the few rooms without a balcony, but other than that everything was great.
May 20, 2012
Rated 1 out of 5 by UNRESOLVED UNTRUSTWORTHY EMPLOYEE
WE HAD LEFT SOME ITEMS IN ONE OF THE CABINETS WHEN WE LEFT THE HOTEL. WE CALLED TO TELL THEM WERE WE LEFT THE ITEMS. AND NOBODY IN HOUSEKEEPING CLAIMED THEY SAW THEM. I THEN SAID WELL I GUESS THE NEXT GUEST GOT SOME FREE STUFF, I WAS THEN TOLD THAT COULD NOT HAVE HAPPENED BECAUSE BEFORE ANY NEW GUEST GET ACCESS TO THE ROOM ALL CABINETS & DRAWERS ARE OPENED BY THE HOUSEKEEPING. I CONTACTED THE MANAGER AND HE WAS NO HELP AND WOULD NOT ACKNOWLEDGE ANY WRONG DOING ON HIS STAFFS PART & DID NO COMPENSATION TO US FOR WHAT HIS STAFF DID. I WOULD NOT RECOMEND THIS HOTEL TO ANYBODY
March 12, 2012
Rated 5 out of 5 Loved this hotel!
This hotel was very nice. It was across the street from the beach. The staff was very helpful, they helped us set up dinner reservations and gave us advice on what to do. The suite was fanatastic. We will be back.
June 1, 2012
Rated 4 out of 5 by cindy0518 Hotel on beach
One of the few hotels in KW right on the beach which is lovely. Huge rooms, very comfortable. The only downside to staying here is that there are no other restaurants within walking distance and it is too far to walk to town. We had planned on using the shuttle they provide to the center of town but it turns out that it only takes 12 people an hour and the hotel has lots more people than that so it is virtually impossible to get a shuttle. The upside is you can share a cab with the dozens of other upset guests. You really either need a car or plan on lots of cabs.
March 26, 2012
Rated 4 out of 5 by DizzleD Friendly Front Desk/Bar Staff
Had a great stay at the Sheraton. Front Desk staff was friendly and helpful. Bartender (she was there most afternoons/evening) at the Tiki Bar was friendly and did a great job of making everyone feel at home!
The room was great! Clean and spacious! Always love the comfy beds!
Was surprised by housekeeping and the fact that they waited until late in the day (3-4pm) to clean our room (245) most every day. One would think they would clean earlier in the day knowing people would be back in their rooms after 4pm to ready for a night out on Duval Street.
February 19, 2012
Rated 5 out of 5 by NomadJr Location, Location, Location!
The Sheraton Suites is situated right across from Smathers Beach and about a 10 minute ride to all the Key West action; the hotel is perfectly placed to enjoy all that Key West has to offer. The hotel has excellent, clean and spacious suites and the pool area is nicely situated with plenty of sun and is themed very well. The hotel offers a complementary shuttle to and from the downtown area (2 blocks from Duval St.); Mr. Ed (the driver) is extremely knowledgeable and can provide you with any recommendations or free drink coupons. The hotel has a descent gym and also has a solid concierge that will help make reservations or recommendations to any of the restaurants on the key. Highly recommend and we stayed with points, which was a steal at this property!
November 30, 2011
Rated 5 out of 5 by scuba1984 Friendly, well-run and large rooms
I arrived from a Four Points in N.C. with loud AC to this quiet, well appointed suite in Key West. Both concierges were outstandingly helpful and friendly. The front desk staff was good and the pool-side food/service was excellent. The shuttle service was fast and friendly, although I recommend renting the bikes on site to tour Key West downtown.
June 6, 2014
Rated 5 out of 5 by none01 .
loved the hotel,but,the lady @ check in has a thick accent,I struggled to understand anything she said,i asked her to repeat almost all she said,when she said it.this did not help,in frustration i tuned her out and let my wife handle it,she did better than me.i got over this,but it is not a good way to start your stay,it kills any excitement you may have had going.Thank you,William Agee.
July 7, 2014
Rated 4 out of 5 by Kilphaso666 Great location
Located right on smashers beach, a short ride to all the action on duval street
July 10, 2014
Rated 4 out of 5 by Slapshot Strategically placed. Responsive staff!
It was our first time in Key West and it was only a 2 night stay. The staff greeted us promptly, check in was efficient, smooth and professional. We next went to the concierge for dinner suggestions. We elected to follow her suggestions both evenings and both occasions were very, very good. We also had the concierge book a trolley tour which also went off without delay. The Sheraton shuttle was also used to get us to the center of town. Another great Sheraton stay!
July 4, 2014
Rated 1 out of 5 by Jonnothappy62 Not a Pet Friendly Hotel as advertised
Very disturbing vacation. When we booked it was not made clear the pet policy of your hotel because of which one of the four people in our party needed to remain in the room at all times to attend to our dog. Additionally we were booked and then we had to change rooms after two nights. We were without room availability for 4 hours.
July 7, 2014
Rated 5 out of 5 by JLO27 Great Place to Stay
We really enjoyed our short stay at Sheraton Suites, Key West. Food was excellent and the extras like smoothies and popsicles at the pool and mojito's and cookies in the reception area were a great touch. We will definitely return and would highly recommend it to those considering a stay here.
June 2, 2014
Rated 5 out of 5 by DuncanFamily Five Start Experience
We had a great time. The room was great. Very clean. The staff was very friendly from the shuttle bus driver, Edward, to the Pool Bartender, Caroline. We would definitely come back for a return visit. The beach across the street was not the greatest but the pool made up for it. The shuttle bus down town was very convenient.
July 6, 2014
Rated 5 out of 5 by SLAW105 Perfect Location
The rooms where very clean and comfortable. The pool was great and the poolside bar is a big plus. The only issue I have is that there is a funny odor when you enter the front door to the lobby. Smathers Beach which is across the street also has a fowl odor to it and is loaded with seaweed. The location is great and the shuttle service is a big plus. Mr. Ed was very informative and helpful and is a major asset to this hotel.
June 21, 2012
Rated 5 out of 5 by Doug15205 Suites in Paradise
I have stayed at this hotel many times, and while always good, this visit was exceptional.
The bell/door staff was extremely helpful and friendly, and while my room was not yet ready when I arrived (I was early, 1PM) they sotred my bags, called me when the room was ready, and the bags were in my room upon my arrival.
One of the best pools on the island, with a hot tub, and a nice little bar. There are so many options on the island for breakfast, but if you don't want to go anywhere, the restaurant is really good too. They have some incredible views, and even the garden/pool views are worthy of the location. They accommodated my request for a late checkout since I have platinum status, and really everything was great. The beach is right across the street, and albeit a small one, it is well maintained, with sailboat, parasail, and volleyball available among the renewed habitat.
November 19, 2013
Rated 1 out of 5 by Pats Room not clean
We were very dissatisfied with the cleaning of our room. Bathroom floors never washed- rug in room never vacuumed. Some days we had a bath rug in front of the sink, other days none. Bugs in the room. They got into my medicine pill case and were crawling over my medicine. I had to discard a week of medicine.
The location of the hotel is wonderful but the hotel sorely needs better management & training for the maids.
February 9, 2012
Rated 5 out of 5 by Brown12 Very clean room
This is a very nice hotel. The rooms were very clean, very spacious and oh the work out facility was GREAT! I do think the couch in the room we stayed in was a little worn....and that happens when your in a popular vacation spot, but it should be replaced. Otherwise, everything was GREAT! I worked in the hotel industry for 8 years and cleanliness is VERY important to me. I know what to look for. The room was clean!
June 23, 2012
Rated 4 out of 5 by RJA5233 Room and shuttle
The room appeared clean enough, although there were several things that I think should have been attended to. The faucet in the minibar had a bad valve which made a loud vibrating sound unless you turned it fully open. The bathtub drain plug had to be removed in order to use the shower and when removed there was a rod that extended above the drain hole that if stepped on might hurt ones foot. The bottom of the tub also needed to be scoured. I would also appreciate a TV channel guide in the room. In my opinion a staff member cleaning the rooms should be instructed to note any item that needs attention and report it her superior. Management should see that this is done.
I would like to have shuttle service that did not require the guest to sign up for a specific time. You don't necessarily know when you will leave or return. Because of this we drove into town and paid for parking.
February 21, 2012
Rated 5 out of 5 by Mike23232323 Great Hotel
Everything was great. Only issue was they offered a shuttle to the other side of Duval Street but there was always more people wanting to go on the ride than seats available.
July 7, 2014
Rated 5 out of 5 by seaweed Keys
Had a great time. Will be back
July 8, 2014
Rated 5 out of 5 by Ray73 We'll be back !!!
This was our 1st visit to Key West & this hotel was by far the best Sheraton we've stayed in ever! We will be returning next year! I have to tell you, the beds are the most comfortable of any resort we stay at. Shuttle drivers to/from Duval St. were all friendly & helpful, as was the rest of the staff. The beach across the street was a big plus too!
December 12, 2013
Rated 4 out of 5 by FrequentTraveler Very helpful staff
We spent two days in Key West recently and had overall a pleasant stay. The first night we got a room next to the elevator. Unfortunately, the elevators make a lot of noise so we asked to get a room away from the elevator for the second night. This request was honored immediately and we even got a free breakfast voucher. Breakfast is nice and Anita is a great server!
November 28, 2011
Rated 5 out of 5 by Craiger Excellent Sheraton
I have stayed in many Sheraton hotels and this was among the best ones. The resort was clean and the location was great. The pool was the best part of the resort since we have young children. If you want to go to the beach, I would highly recommend taking a trip up to Bahia Honda State Park (MM 37) vs. the beach here (which had lots of seaweed on it).
June 12, 2012
Rated 5 out of 5 by Stormchrissy Another Fabulous Week At The Sheraton Key West
We have been coming here for many, many years and keep coming back. The facility and the staff are A1. If you want laid back, relaxed and no strain this is the place to stay on the "quiet" side of the island. These folks know how to run a resort area hotel and they know how to treat their customer. Thanks Sheraton Key West, see you in a few months.
September 8, 2012
Rated 1 out of 5 by hersch not up to the usual Sheraton
I have stayed at many Sheratons over the years and have always felt confident that my expectations would be met. However, this particular hotel is not the usual standards. Here were my concerns and/or complaints.
1. The staff was nice at the front desk but seemed unknowledgeable about other things as simple as do you have laundry. We were told by one person we had to send it out and the maid told us "oh no we have washing machines .
2. One conciere was definietly not enough for a busy holiday week end. There was always a wait to talk with her.
3. Having to walk outside without any cover in the rain was just horirble. There is no other way to the lobby.
4. Then the one day it did not rain, I was walking back to my room and the sprinklers were on at 7:00 at nite and the sidewalks were wet and I I almost slipped and fell. Seems like they could do this while I was asleep.
5. Beach? The resevationist represented that we were on the beach, it was across a busy street and was nowhere visible while anywhere in your room or lobby.
6. No one greeted us at the front door to help with bags. No one ever offered to help or carry our bags. We are older folks and this was very difficult for us.
7. Elevators are not strategically located . We had a long walk to our room, lugging bags.
8. The shuttle drivers were friendly, but only went to one location.
Needless to say I was not happy with our stay at this particular location.
On a positive note I will say theat the service employees, maids, workers, shuttle drivers were very friendly
July 8, 2014
Rated 5 out of 5 by HilltopGuy Wonderful Experience
This hotel is perfect for a Key West visit. We loved the location which is away from the noise and clamor of Duval Street, across the street from a great beach. Beach is great for sunning, walking or just sitting enjoying the sun and breeze. Easy to get to "the action" on and around Duval Street and the docks. Shuttle transportation is available or rent scooters or bikes. Hotel staff is so acommodating and the rooms are gorgeous. We had a poolside room with great balcony and the mini bar was so nice as we could bring in some snacks or even fix sandwiches in the room. Nice poolside bar/restaurant and the pool is terrific. It is worth the price to have a nice place to stay. There are some less than attractive places in Key West and we were glad we paid a little more to get a great hotel. We don't get down there often and we are happy we picked such a wonderful spot. Go to the La Trattoria restaurant just down the street for a wonderful meal experience.
November 13, 2011
Rated 5 out of 5 by Lolds Home away from home!
This is only the second time in Key West and second time at the Sheraton Suites and we love it! Came for my birthday this time and the front desk acknowledged the special occasion and had a Key Lime pie waiting in my fridge! Shout out to Jonathan at the desk who checked us in, great attitude! Can't wait to return!
November 23, 2013
Rated 5 out of 5 by Hummer Great Hotel
What a beautiful hotel right across from Smathers beach. Staff are the greatest and even sent another shuttle bus down to pick us up after touting Ernest Hemminway's house. My daughter at first sight of our suite stated, "I think I died and went to heaven". Great Sheraton style and first class place as always!!!!
April 3, 2012
Rated 4 out of 5 by Kar50 Nice hotel
Enjoyed our stay at Sheraton Smathers beach, great location and was nice having a shuttle drop you into town every day.
July 5, 2014