Rated 5 out of 5 by volley10 Perfect!
The Sheraton was a postcard picture type of hotel. The grounds and the hotel itself are beautiful, the room was large and extremely nice, decent workout room and a restaurant on site. The pool area is excellent and we even received free popsicles poolside! They provided a shuttle to take you downtown where there is plenty to do. The ocean and beaches are right across the street with water sport rentals too. We would stay here again in an instant!
April 20, 2014
Rated 4 out of 5 by Oliver117 Great family hotel
We enjoyed our stay. The only issue we had was with housekeeping. One day our room was not made. twice out of the five days we did not get fresh towels. Besides that service was excellent and staff was pleasant.
April 21, 2014
Rated 5 out of 5 by RichYG Excellent experience!
I dropped off my cell phone on the shuttle. After I reported to the front desk, staff began to call the driver to search the bus. My phone was returned to me so quickly!
I am so happy with the experience. There is nothing more I could ever ask for! Thank you so much!
April 20, 2014
Rated 3 out of 5 by Disappointment100 This Hotel was a disappointment
I've stayed at this property before and thoroughly enjoyed the visit. This trip was different. The room was in the far back of the hotel on the 2nd floor (212). There was construction going on which started early in the morning. The stairway smelled like Duval Street after a rough night. The shower did not drain properly and became a wading pool and we could hear the person upstairs every time they used the bathroom. (which was 3 times between 1:30 and 2:30 am) All this for the not too low price of $392.62 for one night. I understand it's Spring break but as a Starwood member I was extremely disappointed and do not plan to stay at this property again. The hotel staff was nice, that's about it.
March 22, 2014
Rated 5 out of 5 by FrankR105 Maximum enjoyment
Stayed here 4 days and nights, loved every minute. The only issue we had was the bed and my girlfriend's back didn't agree with each other, not sure why.
Hope to come back again and relive everything (except that!).
April 18, 2014
Rated 1 out of 5 by AxlRose No SPG recognition
This was a repeat stay and when I checked in was given an inside room even though I asked if that was the best available and my 50th night.
Was then given SPG room after some discussion with manager. Desk people not helpful- other staff were great. Left two messages for management after my stay and never returned my call.
March 21, 2014
Rated 2 out of 5 by CocoGoes Not what I expected.....
I was very disappointed at this Category 5 hotel. Although the staff was very accommodating and willing to assist the amount of points is NOT commensurate with the level and quality of amenities. I ended up asking for a refund of my 16K points and paid the room rate. Knowing how unhappy I was, the hotel did not offer any discount at all. The property was dirty and tired looking really, as was my room and patio. I would say that this hotel did not qualify for the Category 5, more like a 2 or 3 in my experience. SPG customer service told me the Category is largely due to its location. On the positive, the beach is quite nice across the street and the shuttle service was very convenient into town. Eddie my driver was polite and very knowledgeable about the local area.
April 8, 2014
Rated 3 out of 5 by Mary6161 Housekeeping issues
I would like to say this is the fourth time I have stayed in this hotel,There was feces on the sheer drape in our room upon arrival. I had to call housekeeping and have the drape changed. Then the mattress pad crept off our bed and all night I had to get up and adjust the pad and fitted sheet. I thought the housekeeper would take care of it when she made the bed in the morning but house keeping never cleaned the room. I notified the front desk at 6 pm. A housekeeper arrived and handed me towels and said ""ok?
the next morning I had houdekeeping change the totally too soft mattress and the mattress pad. Then the bed was fine. The food from room service was excellent and so was the morning breakfast buffet. The bar was fine and the reception staff friendly. Van drivers were fine.
March 23, 2014