Rated 3 out of 5 by algoferoz Satisfactory, but not Outstanding
I recently stayed at the Sheraton for a business conference. Overall, the hotel was satisfactory, but was not quite up to the level of some other hotels I have stayed at before. The staff were all very pleasant, particularly at Check In/Check Out and the restaurants. I also enjoyed the fact that if you chose to not have your room tended to by housekeeping, that the hotel gave you a voucher to use at the hotel restaurants. However, there were some smaller details that kept the hotel from fully reaching my expectations. They had a "healthy" vending machine, which was a nice touch, however the Popchips that I purchased from it were expired. The toilet in my room also did not flush very well, requiring multiple flushes anytime it was used.
December 11, 2013
Rated 5 out of 5 by larlasz Wedding was excellent at this hotel!
Every staff person we dealt with was exceptional and did all they could to make a very special occasion seem even more special. Except the billing or accounting department. It took 2 days before I got to speak to someone regarding a billing mistake make to the bride for a room. On day three I got a returned call finally from the first person, who knew nothing of my dealings with his office the day before. I am still waiting to receive the email which will let me know the corrections were made. This is the only issue on an otherwise perfect day.
August 3, 2012
Rated 5 out of 5 by Amy0113 One night stay
My dad and I stayed over for a night as my mom was a patient at Crouse Hospital. From calling to book a room to checking out I was beyond impressed with the polite, professional and kind staff.
The room was sufficiently spacious for my dad and I. The room was clean and the beds were BEYOND comfortable. Really enjoyed having 2 chairs in the room! We ordered room service twice- very tasty food and fair prices.
If we are in need of a room in Syracuse again- we will surely contact the Sheraton.
Thank you for a peaceful, enjoyable stay.
January 5, 2013
Rated 5 out of 5 by ChristineZ18 The staff and the rooms are remarkable
My mother was seriously ill and was transported to the Syracuse Upstate hospital, after a very long night and day at the hospital, we needed a room. We looked out the hospital window and saw the Sheraton, so I called the 1-800 number. Our expectations were low, but we knew we needed sleep. Well, what a surprise. Starting at the front desk, there could not be more compassionate individuals, moving the restaurant - the manager asked us every day how mom was, the server at breakfast - same thing - noticed we where there with hospital badges. The rooms were so clean, and modern (I live in NYC), and the beds so comfortable. The stay was under horrible circumstances, but your team at the Syracuse Sheraton made my family feel at home. I cannot thank all of them enough.
December 10, 2011
Rated 5 out of 5 by CollegeVisitor Excellent Service
The hotel was very accommodating. We planned to arrive very late and I called the hotel to let them know and to make up the rollaway bed. Our room was ready for us to just go to sleep when we got there. We were up and out early -- my daughter left her phone charger in the room. When we went back, the maid had the charger and a favorite T-shirt she didn't even realize she'd left. They were returned with no problem. The hotel made our quick stay very smooth!
October 19, 2014
Rated 5 out of 5 by Ted75 At the convergnce of tradition and future expectations
As a Syracuse native and SU graduate, it is a pleasure staying at the Sheraton, when I am I town for a visit, where I am close to all the touchstones of my early years. At the same time, it is gratifying seeing the mission of the University continue. The Sheraton at SU is advantageously placed to remember the past while observing the realization of future excellence of both the University and its students.
October 28, 2014
Rated 5 out of 5 by ThunderHeart Another Wonderful Experience at The Sheraton Syracuse
Check in was a breeze. Front desk personnel were helpful, friendly, and professional, as usual. The Club Level lounge was relaxing with an array of delectable appetizers and beverages. The room was pristine and well appointed. The beds were comfortable, climate control was easy to adjust, and the complimentary toiletries and robes were first class. The Sheraton Syracuse had everything necessary for the weary traveler.
October 22, 2014
Rated 5 out of 5 by SAH51 The hotel has great friendly staff!
I was greeted very nicely by the receptionist. She was friendly and gave
me directions to my place of worhip. One of the staff was leaving for the night and she offered to stay to help me
print my boarding pass. I was provided with transportantion to a gathering and to the airport. This was a great savings!
The hotel was beyond my expection. I like the fact that the hotel was extremely clean. I also liked that if I needed to wash something there was a washer and dryer on the the 3rd floor!
April 29, 2013
Rated 2 out of 5 by Jared7777 Problem with the air in this hotel
When you walk into the lobby, the stench of fake flowers is overwhelming to the point where it is nauseating.
When I entered my room at the end of the day, it was 85 degrees outside and over 70 in my room. I spoke with someone who was in charge to ask why the air conditioning was not on in my room. They responded, it was 72 in my room and programmed for 68 - not too far off. I asked how I can put the air on and they said it was required for them to turn it on. I slept awful.
August 3, 2014
Rated 2 out of 5 by Traveler1234 Great location but not up to standard
This hotel is in a great location but is in dire need of renovation. The rooms present an old run down appearance and basic things do not work properly (i.e. toilets that do not flush). Also, the hotel seems to cater more towards partying than service. After returning from the football game there was vomit in the hallway and people were smoking inside despite being on a non-smoking floor. More involvement from management is needed if this hotel is going to attract large visiting crowds.
October 7, 2013
Rated 4 out of 5 by cmc221 Friendly, efficient service and a great location
This was our 2nd stay here. The room was just what we needed each time. This time I had a problem with the television, which was fixed quickly and efficiently. The only drawback was the atmosphere in the restaurant. We didn't want to sit at the bar or the more formal restaurant,Rachel's, so we chose Sitrus. The food and service were great, we were just looking for a quieter corner to relax in. We much prefer the quiet in the Club lounge, it just wasn't serving by the time we got back.
October 4, 2012
Rated 4 out of 5 by art123 stayed 3/26 to 3/27
The room was very nice but not cleaned to my expectations. The bathroom sink was filled with water and the tub was not cleaned. Bed was great and so was the conference rooms we used. Lunch that was severed was very nice and I heard no complaints. The "shop" if you forgot something was a joke. It was more like a closet with room for one and not much to offer. It was also no very welcoming. You have to go BEHIND the check in desk to look into the closet to see what was for sale.
March 28, 2014
Rated 5 out of 5 by OrangMom Rooms are hot
We love this Sheraton. The people that work there are super friendly and make sure that all expectations are met. This trip, we felt the room was warm and we set the thermostat on the lowest temp. It still clicked off for long periods all night where the room became very hot and actually woke us up. We would sleep when the cool air was blowing. The temp never was as low as the thermostat setting so technically it shouldn't have shut off. I think I would bring a fan next time.
April 13, 2014
Rated 4 out of 5 by Grengo Not super but ok
Restaurant food is crappy. My co-workers are given free breakfast, and when I asked for it, I was denied and was told that I don't qualify! The staff members are very nice. I've been staying in this hotel for many weeks, and will continue to stay in this hotel for the next 3 months or so. Sheraton don't seem to value customer loyalty. It's hard to get the room of my choice. For example: I can't get the king bed despite the fact that I hold loyalty membership while others do.
December 21, 2012
Rated 5 out of 5 by mbhnyc Biz Travel but stayed for Parents weekend
The Staff is exceptional. Even during one of the busiest weekends of the year they go far beyond what anyone could expect to accommodate there guests. There was never a wait to speak to someone or a request to big. They new they had a large crowd and staffed it better than any hotel I have ever stayed at. 5 stars
November 3, 2014
Rated 5 out of 5 by Ironhorse Thank You Sheraton Syracuse
Nice, clean hotel. Staff from the front desk to the driver of the van to resturant and lounge staff were great. Room was in a nice tidy condition. Would've like a bit more water pressure in the shower. Appreciated the fact that there were pleny of electrical recepticles to plug in the miriad of electrontrics many of us bring.
October 31, 2014
Rated 5 out of 5 by Gaile416 Hotel was perfect - clean, inviting, middle of campus
From the gentleman who booked my room (Wichita State grad - we discussed basketball)
to the Syracuse front desk manager (who let me check in early) and exiting parking garage attendant, everyone made me feel welcome! I had a fantastic view of S.U. which added to the overall good vibe. That night EVERYONE was going to S.U. basketball ball game, which contributed to a fun atmosphere in the bar! Also plenty of employees roaming around to direct people and answer ?'s.
March 6, 2014
Rated 4 out of 5 by Jackie15 Thank you for your kindness!
I'm not sure how this happened but my reservation was actually for the wrong night. When I arrived, I was told that my reservation was for the night before! Jane, the manager, was wonderful! She said "No problem" and found us a king room and a rollaway (we were 3 people and needed two beds) on the club level. It was very comfortable and our college visit went along as planned. Thank you, Jane!
September 29, 2014
Rated 3 out of 5 by poot food
Our food was not eatable. The pasta was swimming in a pool of green pesto sauce. My seafood platter was over cooked to the point of having to cut my fish with a knife. The fish was also not fresh and had that old fish taste and smell. We sent our dinners back and settled for onion soup which was just okay. Service was very good and the dining room manager was very helpful.
I would recommend guests to go elsewhere for their food. All else was very nice.
January 28, 2013
Rated 3 out of 5 by cielbleu Dodo
No bed bugs. That is good.
November 18, 2014
Rated 4 out of 5 by MM14 Very Friendly Daytime Staff
I checked in very late after a long day and was pleased to get to my room, which was comfortable. The only issue is the bathroom is small. I would also suggest having more items in the pantry, but overall the staff was very, very, very helpful and friendly.
The restaurant staff, the housekeeping staff, the front desk staff were all excellent. I found a new hotel to stay at in Syracuse. Road construction around hotel should wrap soon.
June 23, 2012
Rated 5 out of 5 by MrsDi Almost perfect
Everything was lovely and comfortable and convenient. The only problem was the final checkout confusion. My client was paying for my stay and I'd given my credit card ONLY to cover anything my client's credit card was not covering. Someone got confused and charged everything to my credit card. Even though I notified them of the mistake the day after I checked out, it took a week before the correction was made.
August 10, 2014
Rated 4 out of 5 by scurvydog Well run but restaurant sub-par
Reception staff was superb and well-trained. Free wireless internet was appreciated. As vegetarians, we appreciated the Eggplant Napoleon choice on the restaurant menu. Unfortunately, while creative, it was poorly designed and executed and just didn't taste very good. At our meeting, the lack of vegetarian option was annoying, especially since the Alfredo pasta dish would have been fine without gratuitously throwing ham into it.
March 24, 2013
Rated 5 out of 5 by JosephS Great Stay @ Great SPG Property
After staying at the property multiple times over the past 6 months I now feel compelled to write an excellent review of the Sheraton at Syracuse University. The staff is superb, and attend to my every need. Each time I walk into the lobby I feel as though I am back at my own home. The food at Rachels is good, and the room service delivery makes perfect sense while working from the in-room mini office. Will definitely come back.
March 20, 2013
Rated 3 out of 5 by RobMitch007 Great staff but, beware of the heat
The staff could have not been more friendly and helpful. A clear commitment to making our stay great.
Issue was that we were in town on a hot day and the room AC is grossly underpowered for our Junior Suite. With the thermostat set at 68 and lower, the room never got below 76. To top it off, they use green tech that shuts the AC off when you leave the room, therefore the room temp goes even higher.. It was a miserable night...
July 20, 2013
Rated 4 out of 5 by FishHead Nice Place to Visit....
This hotel was clean and comfortable. The front desk staff was very friendly and helpful. I ordered a burger from room service and it was very good, while my wife and daughter had similar comments on their breakfast. The only real issue is having to take two elevators from your room to get to your car. Not the best design. Otherwise, a nice place for the price we paid - remembering that we had a special convention rate.
May 26, 2014
Rated 2 out of 5 by bigddawg NOT WHAT I EXPECTED
i stayed at this hotel on christmas 2011 , i was very disappointed the staff weren't very friendly. every time you use the elevator you have to use your key its very annoying especially wehn carrying luggage .the heating/cooling unit in my room didn't work they sent someone to fix it but it still didn't work . the TV also wasn't working and when i checked out i complained and all they said was 'oh sorry your done here bye'
December 29, 2011
Rated 3 out of 5 by NL2014 Uncomfortable bed, lots of power outlets
I was in room 534 which was very spacious and comfortable. However the bed was very uncomfortable as it moved around alot and creaked with the slightest movement. I did not get a restful sleep at all. Sheraton Syracuse - please decommission that bed. One thing I did appreciate was the power outlets on the side of the night stand. I was able to easily charge my phone nearby and not have to hunt for outlets.
July 23, 2014
Rated 1 out of 5 by NeedInternetServiceToWork Wireless unsatisfactory and heat inconsistent
I "live" here Sunday thru thursday for 10 months now. Wireless works 50% of the time and to get that I have to stand in the hallway to connect. The rest of the time I have to use the wired but the desk connector seldom works so I unplug the ethernet cable from desk and plug directly to laptop. The short cables provided usually have broken clips. AND twice I have had to swich rooms because the heat did not work!
March 17, 2013
Rated 4 out of 5 by Nynic218 pet friendly
Hello, when making my reservation i had called the hotel 3 times to confirm and advise i was bringing a dog and not once did they say i could not leave them in the room alone, that would of been good information to have before traveling. This does not make you a pet friendly hotel, it just means you accept pets which is two very different things. Also there should be something on the website about this policy.
June 16, 2013