Rated 5 out of 5 by WeddingDE Wonderful stay
Attended a wedding at the Sheraton and decided to stay the night even though we live in Parsippany. Selected a deluxe room on the Club floor and loved it. Room was spacious and nicely appointed. Bed was wonderful and beverages available in the Club lounge were a nice finish to a great evening. Food at the wedding was great and the staff working the wedding as well as the front desk and housekeeping were efficient, friendly and accommodating. Looking forward to getting away for the night here again soon.
November 4, 2013
Rated 1 out of 5 by Mike722 One of the worst HVAC systems of any hotel I've stayed at
I have stayed at this hotel several times before. I had given up on it, but decided to try it again after the remodeling. Beneath the new decor remains the same old, tired, noisy HVAC system which makes the primary purpose of a hotel (a good night's sleep) quite difficult. When checking out, this hotel tried to charge me $400 for one night, for the room I booked on it's website for $85. I objected to the hotel manager, who actually tried to justify the overcharge. Overall experience: As ugly as it gets.
November 26, 2012
Rated 5 out of 5 by Joecel Celgene Hosted Party at Sheraton
This year our company had it's xmas party at the sheraton in parsippany. We have been growing and had over 1500 people attend this event. Sherton gave us a special rate for our room, However due to air travel, I had to come in an extra night. After I spoke to General Manager Angel Cueto he gave me the special celgene rate, instead of me paying the full price. That is customer service and I will host all events at the Sheraton! EXCELLENT CUSTOMER SERVICE!
December 17, 2013
Rated 1 out of 5 by PD36 This hotel needs a lot of improvements
I was a long staying guest at this hotel and it was the biggest mistake I made by expecting that the hotel and its staff will meet my requirements. Desptie being a platinum member of Starwood, I had to struggle for almost everything. If this is the way a platinum member is treated, I pity all the others that end up using this property. The stay has been nothing but disappointing and I would neither recommend this hotel nor come back to stay in the hotel.
June 6, 2012
Rated 3 out of 5 by proudva Beautiful on the outside...but??????
This is a beautiful hotel on the outside and inside, but the room cleanliness was very poor. Anytime you can SEE the dust on the clock, nightstand and TV, someone is not doing their job. The mattress was very uncomfortable and noisy when getting off the bed. The MAIN shocker to me was there was NOT a frig in the room at all. I have stayed at hotels rated less than this one and it had a frig, more tv channels, clean and I was very pleased.
October 19, 2012
Rated 4 out of 5 by PatL Lovely hotel
This is a lovely hotel, clean and helpful/friendly staff. The only thing negative is that the air condition is very noisy. This is usually found in lower brands of hotels with window units. This hotel has a central unit but just very loud. So I had a hard time falling to sleep. I turned the AC off but the blanket/bedding was quite heavy. I usually like a very cool room so am usually fine with a thicker blanket but it was not comfortable.
August 14, 2013
Rated 1 out of 5 by ohadba Rude staff, Unprofessional
Unprofessional staff, rude and not communicative.
Refused to upgrade me to club room. I had to suggest to pay 1000 point to upgrade and they "did me a favor".
I paid extra for late checkout at 8pm and had the do-not-disturb sign on my door. That did not bother the hotel house keeping and security to knock on my door and demand that I open the door 4 times during my stay.
If you appreciate your privacy and rest - don't go to this hotel.
September 19, 2013
Rated 1 out of 5 by Danob Very rude
Erin , at front desk this evening was very impolite to me. I have never stayed at any Sheraton with my spg rewards card and not been granted club room level access. Of course when I asked her to speak to manager, I got the standard " the manager isn't in" . Erin needs to go back to training to learn what good customer service is. When you have impolitness over the phone, naturally you don't want to stay or recommend the hotel.
August 29, 2013
Rated 5 out of 5 by lm177 This hotel has great features
This hotel has great features
April 14, 2014
Rated 3 out of 5 by Dickie501 Sheraton Parsippany
On check-in I was told that no rooms on the SPG floor were ready, and was given a Room on the 2nd Floor - surfaces were covered in dust, and while both beds had been made, one obvioulsy had very dirty sheets ie not changed. The room I was subsequently given was cleaner, but not clean. Restaurant staff are rude, and dishonest - tips were added to breakfast slips. This was pointed out to Front Desk.
July 17, 2013
Rated 2 out of 5 by FrequentTraveler13 PSEUDOCASTLE IN TIMBUKTU
This is a FAIR hotel. It looks like a BIG MIGHTY CASTLE from outside and is located in the middle of TIMBUKTU. I just wanted to check it out as such I stayed here. The staff was not the best and may need an in-service on customer care and satisfaction. The room was average and the tub was small. Its a fair hotel if you want to try a different SPG property but overall not high on my list.
March 22, 2013
Rated 5 out of 5 by Cissy1950 This hotel staff is outstanding
We stay here frequently on a hot rate, as we have family nearby. We are always very pleased with the staff.
This visit we were in room 163, which we were told was a King, but turned out to be 2 double beds. Not a big deal, but how can the front desk determine occupancy if they think a room sleeps 2 and it sleeps 4.
Also the air conditioning fan made a lot of noise.
July 15, 2013
Rated 3 out of 5 by DonnaMarie Staff quickly fixed problem
Overall I will be back, thankfully because of the attention my room was given after I saw some problems. These were not "little" problems. I only complained about the one, which was the fact that my bed sheets were stained and had hair everywhere when I pulled the comforter back. I WAS SHOCKED, TO SAY THE LEAST! I did call the front desk and they sent housekeeping up to redo the bed. It sill bothered me though. Especially since the glasses in the bathroom were filthy as well. I did not complain about that, I just didn't use them. I did expect more from such a nice hotel.
June 2, 2014
Rated 3 out of 5 by independent be carefull with your credit card
i stayed in hotel for 2 nights which i reserved from 05/07-07/07
i paid one by credit and the second by SPG
after check out i was surprised by charge me 125.40 for my credit, after calling they apologized and promised to refund them, but they didn't, which i called my credit to dispute them
the account dept are not professional
July 16, 2013
Rated 3 out of 5 by clement Fire alarm...
The fire alarm was having a some difficulties... It was blinking at night like once per hour approximately. I told it three times at the reception where I was told that an "engineer" will fix the issue but nothing was done. Air conditionned was way too loud, could not sleep with it...
July 1, 2013
Rated 5 out of 5 by renee01 wonderful experience
We stayed at this hotel for a family reunion and found it to be an excellent hotel. The lobby and living room were spacious and the hotel staff were wonderful, my requests were met and exceeded by an attentive staff, even though the hotel was obviously full and they were quite busy.
August 9, 2012
Rated 5 out of 5 by BigMo73 Outstanding Customer Service
I would like to thank the front desk in particular Kathy, Dan, Alissa, Sierra and Kelly on working with me on my dry cleaning. They went above and beyond to take care of my needs and insure they meet my expectations. Thank you for a GREAT JOB.
August 26, 2013
Rated 5 out of 5 by Cchecat Large room, great service
I spent only one night here and I will go back. My room was huge, staff was great and the location was awesome. Near a park and jogging trail. Room service was very good. I high,y recommend this hotel.
August 28, 2012
Rated 5 out of 5 by PKB01 This hotel is my second home
I have loved staying at the Sheraton Parsippany for over ten years. Staff like Mary in the concierge desk and Jason at the front desk make me feel special and keep me coming back.
August 22, 2013
Rated 3 out of 5 by Thirstytraveler Too Noisy...not relaxing at all!
Dozens of screaming kids running up and down our hallway. Over crowded club lounge at breakfast with small children destroying the buffet. Super slow elevators in desparate need of upgrade.
July 12, 2013
Rated 3 out of 5 by mutley Needs More Work
The SPG room we stayed in was large and clean.
On the first day the bath faucet jammed on full, causing a problem as we had to go out for the day, no plumber or maintenance man on site to fix it.
Gym - great machines, but just note you need to provide your own padlock!!! This is not a thing most hotel guests carry around as standard.
Food tray (Not ours) was left outside our door for two days.
Menu - food quality varies greatly.
Breakfast - one of the best we've come across, right up until the last day when there was no fresh fruit at all, and all the bacon had gone, at 7.15am???
Nice clean hotel in general good, but overall needs improvement
June 17, 2012
Rated 5 out of 5 by MFrankfurt Great facility and even better staff
The staff at this hotel go above and beyond. It tends to be a busy hotel (at least during the weekend), but the team still makes the time to make each guest feel valued.
July 15, 2013
Rated 1 out of 5 by revrdk Very Disappointed
Unlike my intial stay, I was very disappointed with this overnight stay. The service was "horrible" and borderline biased.
December 5, 2013
Rated 5 out of 5 by Skiroger Great staff
We just had a great stay at the hotel. Very happy with every aspect of our stay especially Christopher at the front desk. We will be back again soon.
July 8, 2013
Rated 5 out of 5 by Noemi The best customer care service
The hotel is amazing, But the service was better. Just feel the pool area should stay open a little bit longer since it's the summer.
August 7, 2012
Rated 5 out of 5 by gaprince An excellent stay
This was my first stay in a number of years and I must saw it met every best possible standard. I will definately stay here again.
July 12, 2012
Rated 1 out of 5 by michelle Horrible
No power, rude staff, no hot water...all night without a back-up generator. No wake-up call, really what else could go wrong.
March 14, 2013
Rated 4 out of 5 by chadb Business Trip
Outstanding stay with Sheraton Parsippany while there on business last week. I would recommend this hotel for leisure as well. Great facility and amenaties. Close enough to EWR yet far enough to feel like your'e secluded in the forrest.
June 23, 2014
Rated 4 out of 5 by Storm62 Nice Launching Point for NYC
Overall, a pleasant stay. Front desk late night personnel was especially helpful. The room was comfortable, as expected. The only significant misstep was at our only meal taken at the hotel. We just missed brunch on Saturday; so, we ordered from the lunch menu. As an example, the BLT seemed composed of leftover bacon pieces from the earlier brunch (plentiful but fragmented and unheated). The lettuce was brown-edged and the bread a bit rubbery. The coffee had a distinct brunt taste and was never served hot. Generally, this food experience was much below what I have come to expect at Starwood properties over years of business and personal travel.
May 21, 2013
Rated 5 out of 5 by Mayur658 Great outside appearance and large rooms
Great First Impression, Nice and large rooms and helping staff.
August 22, 2012