Rated 3 out of 5 by jm888 house keeping improvements
I stay here often, the room was a bit dirty, small pieces of hair on the bathroom sink, I wiped it down. The over for the bed comforter was dirty (stains), I asked the front desk to info house keeping, to change sheets. They did not, I called again. They finally changed it. I also replied to the guest relations. They sent a new comforter to the room (not checking records that they were changed). This time, they just left a comforter on the bed.
I like this hotel location and that there's a club room. The club room staff are always friendly.
January 21, 2014
Rated 5 out of 5 by VisitorJune2013 Great hotel, location & staff
Thanks for the great customer service!
June 29, 2013
Rated 4 out of 5 by gretanyc NY Times Sheraton
There is one side of the hotel that does not seem to be as updated (lower 20 floors). The reception staff is very busy - and didn't give eye contact or smile.
May 8, 2014
Rated 4 out of 5 by Lisbeth42 Manage expectations
This is a very busy hotel - often used for tours & groups. It's frustrating that my Platinum status never seems to get me on a Preferred Guest floor higher up where it's quiet. With close to 45 nights per year at this property reserved well in advance, I would have hoped for better reception and appreciation for my repeat stays.
April 28, 2014
Rated 2 out of 5 by bpfvan very expensive for what it is
Beds were comfortable, but hotel is dated and needs a good reno - for the price paid - I can't believe how mediocre it was. I'd rather stay at a smaller boutique hotel and pay the same.... I only stayed here because of the conference -
we stayed on club floor - and with the price we paid for our room - could not believe that the drinks were not complimentary - selection of food was okay - and hot hors d'oeuvres would have been nice. Breakfast and staff in club lounge were very nice...... although it seemed that "anyone" could get in to the lounge.....
May 2, 2013
Rated 2 out of 5 by Amit Hotel is well located but not worth 4 stars
We stayed at this hotel for 3 nights. The hotel is well located, walking distance to theater district and Hells kitchen, The hotel gets very crowded. Therefore the service is very slow. The rooms are small, just enough to move around. I do not know if it is specific to the lower level cheaper rooms or throughout the hotel. We stayed on 16th floor and the floors above 20th are more expensive. Danielle at the Tickets & Tours was very helpful in planning our broadway shows. Special thanks to her. Discount coupons to Macys are available at the concierge.
December 16, 2011
Rated 3 out of 5 by Carrie207 we were not given an upgraded room..
When we checked in, we asked if we had been given an upgraded room and were told "yes" by the clerk. However, our room was definitely not any different than any others. The bathroom was small, the door had to be closed in order to get out of the shower.
The clubroom is much too small. Apparently, people who were not platinum were able to pay extra in order to use it. This made the clubroom very uncomfortable - there were not enough seats and the staff was unable to keep up with cleaning when someone left.
We are five-star platinum and expect better.
January 10, 2012
Rated 3 out of 5 by Morgan22 Great Location, Unprofessional Staff
The location for this hotel cannot be beat for leisure and business travelers. Close to everything. The staff is not very professional and I was a bit surprised that they don't offer much recognition for being a Platinum member. I had to wait for my room for several hours even though I requested an early check in. I was not upgraded as the benefits suggest. I witnessed a cleaning lady tell off a manager in the club lounge in public. I was rudly stopped in the club lounge by the hostess who accused me of trying to sneak in more people without paying.
January 4, 2012
Rated 4 out of 5 by ConnieCH Good Midtown Choice
I chose to stay at the Sheraton New York because of its proximity to the Museum of Modern Art and its short walk south to the Theatre District. I lived in New York City for ten years, and while there are other more interesting, less commercial neighborhoods to choose from, this hotel is a great strategic center from which to venture in any direction.
My room was spotless and my bed was quite comfortable. The staff were all very friendly and accommodating. I would definitely stay here again if I have similar theater and museum plans for the weekend.
May 15, 2012
Rated 5 out of 5 by PPF710 Great Location
We booked this hotel at the last minute without knowing much about it and hoped it was at the right location for where we needed to go. It turned out to be right where we wanted to be and was in walking distance to all the attractions we planned on visiting during our stay. The staff was very accommodating and friendly (except for one worker at the small desk near the elevators who was rude). The room and bathroom was a little small but clean. Overall, we had a great stay and would certainly stay here again and recommend this hotel to others.
December 27, 2013
Rated 4 out of 5 by Shoppinggirl56 Hotel is in a Great Location
We have stayed at this hotel several times and this was the most disappointing. Our stay was for 6 nights and each morning when the hair dryer was used the circuit breaker blew, we'd have no power in the bathroom or hall area until a technician came up to fix the breaker and the technician just laughed and said a hair dryer uses lots of power! Three nights we had to call and ask for our down comforter as the housekeeping service removed it from our bed and threw a white sheet in its place....weather was extremely cold and the comforter was much needed. It was not soiled, torn, etc they simply removed it and didn't replace it. The rooms were disappointing. When I booked I requested a higher floor room and we were put in the mid range floors.
December 11, 2013
Rated 2 out of 5 by LA1997 I was not a happy camper!
We I arrived and our room was not ready and my children and I did not get in our room until after 10PM. Also when we finally got our room keys and went to the room it was in the process of being cleaned. My children and I was so upset and tired from our flight we did not get settled in our room until 12 midnight.
April 28, 2014
Rated 2 out of 5 by Shell Noise level needs to be improved
I stayed with my points last Saturday evening--for a fun evening -meeting my friends for a dinner/play before our conference began on Sunday. My room # 4415 was so noisy on the club level that I could not sleep all night and was exhausted by the time my work day began on Sunday. The elevators also did not all work and took an average of 10-15 minutes wait time. I had to take the freight elevator to meet my appointments on time. I wish I did not waste my points on my room Saturday evening. My experience in the past with Starwood has been fantastic!
May 8, 2013
Rated 4 out of 5 by Yolo49 Tjhe hotel is well located
We arrived at 8:30 pm our room was not ready. Staff gave us a complementaty pass for diner which was ok. The room was finally ready at 10:30. Too long considering I am a paltinum member, i would expect the place to be ready when i come... Anyhow, once we were installed thing got better.
April 30, 2014
Rated 4 out of 5 by Escapee1 Check out clerk needs to show concern.
Most of the employees here at the Sheraton were above average in their desire and willingness to be of help. However, at check out I did experience a check out clerk at the desk who was unconcerned and not at all helpful. I had to ask the manager to help me. Also, the clerk who handles tickets and tours at the hotel needs to learn to acknowledge people who are standing in line in front of him and not just look down at his computer screen as if they are not there or as if he fails to acknowledge them long enough they will perhaps, "just go away."
April 10, 2013
Rated 3 out of 5 by VinceVLR Lower Standards
I am surprised to write a negative review of a Sheraton property. The upkeep and overall elegance of this stay was well below Sheraton standards. I have stayed at 4 points with cleaner, nicer common areas and generally found the effort to be average at best. I stay at sheratons all over the world. This one has consistently become lower and lower class. Small things like the brass looks unpolished for weeks if not longer. More important things like service being "ok" at best. I dont know if i will stay here again on my next (or any) trip to NYC.
August 21, 2013
Rated 3 out of 5 by SAS2325 Great location, but not comfortable
Be aware that this facility is a MAJOR tourist location. People were literally coming in in busloads. One day two came at the same time and there were so many people in line to check in that I couldn't even get through the main door.
Updating shows. New furniture, new finishings, even new carpet. But there must have been just a piece of paper separating my windows from the rooms on either side. Conversations were clearly audible. Person across the hall had a conversation with Germany and I swear it sounded like she was standing inside my door instead of her own. Could hardly walk through the lobby much less get to the bar for a drink or food. Restaurant seemed pricey and unappealing. Perhaps the Club level is better, but being a long time Gold member with SPG wasn't enough to get me an upgrade to find out. Told my clients that if I come back I will be staying elsewhere and recommended they send other people elsewhere as well. By far the worst "Sheraton" experience I have ever had!
April 27, 2014
Rated 5 out of 5 by DLM315 Check in process SLOW
Lovely, clean hotel. ONLY negative, plan on spending a lot of time checking in at peak hours. We arrived at 12:30 and there was only one person checking people in. Another employee was there when we first arrived but then went in the back - when she returned, the other employee "took a break" We had theater tickets and barely made it for a 2:00 show. The line was extremely long and the staff didn't really seem to care - which was the worst part. The hotel itself is clean and worth the stay.
March 17, 2014
Rated 3 out of 5 by Janef Overall it was fine
However the bag storage was not acceptable. The line was almost out the door to store bags. It was slow and I almost missed an appointment.
May 6, 2014
Rated 4 out of 5 by Maxwell301 After Extensive renovations, small things still count
Overall, we enjoyed our stay, though it started off a bit stressfully. During a holiday period, with massive crowds, the check-in desk, when we arrived, had two people working it. So, we waited in line for about 30 minutes. The manager, came out, apologized and extended some complimentary items. Very nicely handled.
The room design left no room for storage. Not a single drawer anywhere. Just a few small shelves. There were not even any hooks in the bathroom to hang towels or robes. There also needs to be a make-up mirror.
The guest lounge on the 44th fl, if one arrived early enough to get a seat, was a lovely place for breakfast with great views and a welcoming staff.
The hotel's location is excellent for sight-seeing and strolls in Central Park.
December 30, 2013
Rated 5 out of 5 by etta my trip
I appreciated the security--not intrusive but present
May 8, 2014
Rated 3 out of 5 by jab1951 don't go to Hudson Restaurant
We went to the Hudson market for breakfast the first morning and was very disapointed. We saw our waiter twice, once when he gave us juice and once when we looked him up for the bill. I got a juice refill myself after taking his juice pitcher to my table. The hot food didn't taste very good and most of it was warm at best. Not much variety of hot food. We thought there would at least be an omelette cook on hand for the price. The fruit was OK.I think I am a prettyy good tipper but would have never given him the automatic 15% added to the bill
August 1, 2013
Rated 5 out of 5 by Walley154 Anniversary Weekend
My wife and I decided to try NYC for our 5th wedding anniversary. After checking numerous websites we settled on the parking package at this hotel. WOW – what a great weekend in the “Big Apple.” The parking is on site, Times Square is a short walk away, Central Park is even closer. The Russian Tea room which is 2 short blocks from the hotel for our dinner. Slight problem with the in room t.v., but it was repaired in short order by maintenance. All in all a very nice experience and I’ll be signing up to become a Starwood Preferred Guest today!
January 21, 2013
Rated 3 out of 5 by FrequentFanny Not as good as usual
I usually always stay in this hotel and love it, but for some reason this time they put me in a lower floor, my gold status wasn't recognized, and there was construction going on either in one of the adjacent rooms or above us. When I called the front desk they said they weren't aware of anything and would send up security and nobody showed up, it stopped then started again an hour later, really loud drilling so you could barely speak above it. Not my usual experience, I will give this hotel another try and hope they got their act together...
May 25, 2012
Rated 4 out of 5 by DavidStetson Great NYC stay for 12k points
Good use of points, room was small however.
May 8, 2014
Rated 3 out of 5 by Dan85 Hotel charges for packages sent to guests
I usually stay in Sheraton New York Times Square Hotel. I was surprised when two packages sent to the HOTEL was redirected to FEDEX. When retrieving the item I was charged $20 for the "handling" of those packages. That is not right! The package was sent to the hotel not to Fedex. If the hotel uses Fedex services this should not be charged at the guest expense. I get to travel around the world and this is the ONLY hotel that charged me to receive a package. I believe customers staying at the hotel should not have to pay for such silly things.
December 6, 2012
Rated 2 out of 5 by Guest80 I would not recommend this hotel
I have stayed at this hotel once before for business and this was my second time. This time I was expecting it to be better than my first because I was the highest customer loyalty platinum rating. The room was dirty, there was female long hair in the sink and the tub when I checked in, I was put next to the ice machine (as a platinum member I should receive an upgrade), and the walls are paper thin. I was not able to sleep at all in this hotel.
To be fair and say something nice the housekeeping staff was polite and always said good morning.
October 21, 2012
Rated 4 out of 5 by Pank Lighting
The reading lighting abve the bed in the room was not great though the rest of he features and ameneties were fine.
May 5, 2014
Rated 2 out of 5 by RM656 Room not well serviced
When we checked in, we realized that the room did not have a shower curtain and housekeeping had not provided wash clothes or hand towels. After repeated calls to guest services, we finally got them to install a shower curtain but we never got the towels.
Additionally, the walls between rooms seemed very thin -- we could hear it when the person next door sneezed!
When we checked out, we pointed out our issues to the person at the front desk, but he seemed like he couldn't have cared less that our experience was sub-par. He was obviously anxious to get us out of the way so he could take care of the next guest in line.
We will not stay here again even though we have Starwood points. We'd rather pay to stay somewhere else than stay here for free.
July 11, 2012
Rated 5 out of 5 by Tanya0802 Above & Beyond
The staff in this hotel was excellent! I had excellent service at the reception desk upon my arrival and all of my requests were granted with the exception of a room with a view.....there weren't any available. However, there was one individual that stood out above the rest, the Front Desk Bell Captain whom worked 1st shift provided so much insight on getting around the city....what to do, where to go, how to get there. He was just AWESOME! He helped my husband and I create memories for our 4th wedding anniversary that we'll never forget.
September 10, 2012