Rated 4 out of 5 by Skills55 This hotel was great and convenient public transportaion.
I stayed at this hotel recently (12/18-20) and had a very pleasant experience while there. After a long and draining flight, it was nice to see a energetic and enthused front desk staff waiting to check me in the morning. I wish I could remember her name but she was great. She welcomed me as a Platinum member and helped me out a lot with my bad German skills.People like that make you want to come back. I loved that the tram runs by the hotel, easy access to downtown.
27. Dezember 2013
Rated 4 out of 5 by Aloysha62 Good Location
Hotel is good and the location suit me very well due to closeness to my office.
5. September 2013
Rated 4 out of 5 by FrequentVoyager Starpoints green program needs improvement
I am extremely conscious of the need to be green, and tried to have my room cleaned only every second day. Some days my request would be ignored and the room would be cleaned, and on one other days they did not clean the room, but also did not leave the reward certificate, nor was the card returned giving me the choice whether I wanted my room cleaned or not the following day..
3. September 2013
Rated 4 out of 5 by Travelbird Nice stay, but not special
I stayed at Sheraton Frankfurt Congress hotel for one night from 06.06. to 07.06.13. The location met my needs, the staff was ok, but not special. I came, stayed and left, without getting really excited about coming back. Mmm.. There was nothing wrong, but also nothing special during my stay... My favourite Sheraton hotel still is the Sheraton Stockholm where one is greeted warmly and everyone gives me the feeling that I "belong here" and not just stay here.
But wait, one staff member in Frankfurt did go the extra mile! It was a young man serving fresh orange juice during breakfast time and he really greeted me warmly (I was still sleepy..), came back with an extra orange juice and if I think of him now, I must say I will come back and have breakfast again! Thank you young man - unfortunately I did not note your name!
9. Juni 2013
Rated 4 out of 5 by Neodoc Nice Sheraton ... but not close to city center
This Sheraton meets all the expected amenities (except ice but this Europe!) but this great hotel is well away from City central and not too convenient. The staff are very helpful and the health club and restaurants are excellent.
20. April 2013
Rated 4 out of 5 pleased to be there
it was a great experience to have such big business event, i cant recall any negative observation, the facility, food, and staff were really on top of all expectations
18. April 2013
Rated 4 out of 5 by Aloysha62 Comfortable hotel with good location
The hotel is located in walking distance from my company and is a relaxing spot to return to with all the comfort you need after work. Also the close distance to the airport is an advantage.
14. März 2013
Rated 4 out of 5 by TheCon WIFI
It would be great if you include internet access in your rates like many of your competitors.
25. Februar 2013
Rated 4 out of 5 by Sam67 The hotel staff are fantastic
I stayed at this hotel for 3 days during a large IT conference taking place at Messe Frankfurt. Taxi to Messe and airport was a 10-15 minute journey and the taxis were always available.
The staff at this hotel stand out for their warm welcome and always willing to assist in responding to any questions small and large. It is a real pleasure especially for someone that travels every week to feel at home away from home.
Thank you and do keep smiling!
13. Dezember 2012
Rated 4 out of 5 by John Quiet and reliable
This hotel is in a quiet, but convenient local, and was very good for the Bookfair. Good fitness facilities, transportation, and dining , make this hotel a very good choice.
18. Oktober 2012
Rated 4 out of 5 by Johnny1979 Good hotel
We had booked this hotel solely as a mini relaxing weekend. It definitely was relaxing. The facilities in the hotel were nice. The only two problems we had were on the website it said there were massages offered. We thought that meant onsite, when actually it was a massage company which came to your room. It just would have been nice if the website would have clarified that. And the other was that we booked the junior suite and the room was great, but the shower fixtures were not too good. Other than that, the staff were top notch. Very, very friendly. I will definitely stay here again.
12. September 2012
Rated 4 out of 5 by Riccardo good hotel
Usually I used this hotel as I stay in Frankfurt and I found it always at high standard
11. September 2012
Rated 4 out of 5 by SPG1 Hotel exemplifies brand standard
There is nothing to find fault with at this hotel. It exemplifies the brand standard in all aspects. Although there is no Club Lounge, platinum members are provided with additional benefits such as drink vouchers and choice of a snack.
5. Juli 2012
Rated 4 out of 5 by RTDFC Great Location
I use this hotel several times a year for business and its location is ideal for the Neiderrad busness area and close to the airport. The staff (particularly the front desk) are very friendly and helpful - more so than a lot of hotels I stay at
19. Mai 2012
Rated 4 out of 5 by LongstayTraveller1 My regular stays
I have stayed at this hotel a number of times over the last 3 years and have found all staff friendly and approachable.
My job takes me to a number of countries entailing long stays at hotels.
On this visit, I was pleased that my laundry bag and charge sheet were always replaced after being used (it may seem a trivial thing but I find it annoying that in most hotels I stay at, I have to go to reception/call housekeeping for replacements when they should be replaced as required on normal room servicing!)
The location is good as it is a short ride by tram (tram stop 2 minutes from hotel) to the nearby station or into Frankfurt itself.
The only downside of the area is lack of restaurants nearby
4. Mai 2012
Rated 4 out of 5 by Arkly Very comfortable stay
Good hotel of its class; slightly further out of town, but with excellent transport commections.
Smart, clean, efficiently run. Not a single hitch throughout a week's stay.
Breakfasts mostly good, although hot buffet slightly dried out on quiet days. Very wide, good choice of food in all areas of buffet.
Room comfortable, immaculately clean. Hot drinks much appreciated.
13. April 2012
Rated 4 out of 5 by AmericanDart What a wonderful staff!
I had to stay in the Sheraton Congress Hotel for a month.
From all my previous experiences, this one exceeded my expectations.
the Human component from this hotel makes the exception.
Special mentions to three extraordinary people:
They made me fell like home.
5. April 2012
Rated 4 out of 5 by Riccardo good hotel poor network
Very poor network connection capabilities in the room, wired and unwired anythingh other is ok and aligned to SPG standard maybe upper.
17. Dezember 2011
Rated 3 out of 5 by SKHE Needs updating
The desk staff were friendly. The bed was comfortable. The in- house restaurant had great service, and the food was delicious.
However, the bathroom smelled like mold or mildew. It had no overhead fan, and overall needs a good update.
I was disappointed that there was no gift shop/sundries space.
I would not stay here again.
2. April 2014
Rated 3 out of 5 by IGP2013 Comfortable well equipped hotel
Comfortable well equipped hotel. Great location as walking distance from the office and only a short drive to Frankfurt airport
5. Dezember 2013
Rated 3 out of 5 by Chris612 Expected Too Much
A bit embarrass after raining, upon check in the front line staff still ask how are you while he looked at me im totally wet. Too irritate me
14. Oktober 2013
Rated 3 out of 5 by PL123 Used to be better
This particular hotel used to be good in may respects, but has lost a lot in the last few years, in terms of the room comfort and amenities being up-to date.
Reception staff was business -like, not very welcoming, SPG recognition was minimal at best
2. Oktober 2013
Rated 3 out of 5 by Philip unsolved reservation problem
My hrs reservation couldn´t be found even I represented reservation number etc. Because of that I got charged twice.
1. April 2013
Rated 3 out of 5 by nick not up to SPG standards
Even thought I was paying a full rate on the executive floor, breakfast was an expensive extra. My newspaper never came in the morning, and although billed as an "Airport Hotel" there was no airport shuttle. These extras added almost a hundred EURO to my stay, which means I could have stayed in the center and had a more pleasant evening for less.
23. März 2013
Rated 3 out of 5 by mcgregor Some service improvement
Straightforward business traveller hotel. Disappointing & frustrating internet service (could not sign in to hotmail ) which staff were unable to resolve & did not seem compelled to try & resolve. Told it was a Hotmail problem yet could access hotmail from other places (e.g.exhibition I was attending, cafe, airport lounge). I'm afraid not good enough especially in comparison to the many other Sheraton hotels I've stayed in.
6. Dezember 2012
Rated 3 out of 5 by Sfosmo It could've been picture perfect...but
I stayed at Sheraton Congress back in Oct. 6th for one night. I used starpoints and suite upgrade for the stay, and the room looked luxurious and spacious...but...
1. Heater didn't work. Engineer didn't know how to fix
2. Coffee maker in the room was so dirty
3. One of the faucet didn't work
The frontdesk staff didn't even offer compensation like starpoints when heard. He only wanted to fix it for next guests...
10. Oktober 2012
Rated 3 out of 5 by travel2much27 For a Sheraton I found it lacking
The staff was excellent - very cooperative and knew what they were talking about. The recreational facilities (pool, sauna, fitness room) were all very good. The location was good with transportation just outside the door.
The issue I have is with the room amenities. I travel a lot and frequently stay in the Express versions of a competitive global chain. They are functional but offer few room amenities. When I spend the extra money to stay at a Sheraton I have come to expect much more. There was no in room iron & ironing board, no robe, no slippers, bathroom amenities were limited to shampoo & body lotion. I understand all of this was probably available on request but the same is true of the Express hotels. I just expected more from a pricey Sheraton.
The overall experience was good because of the staff and recreational amenities but I found the room below a standard I expect of Sheeraton.
5. Oktober 2012
Rated 3 out of 5 by Grate300 No club lounge / No suite upgrade (platinum)
Club Lounge is not available at this facility. good luck getting upgraded If you're a platinum member. Staff said there's construction near 12 th floor, but I headed up there later that day, and apparently there were many guests on that floor. Oh well, I enjoy the stays in the states better.
16. September 2012
Rated 3 out of 5 by jakpot No SPG Recognition
Restaurant good, breakfast is very well done and the restaurant staff are great.
I stay at this hotel on a project rate every week. The hotel goes out of its way to deny any SPG PLT recognition. Over 40 stays this year, upgraded 4 times (only after complaining), I feel the front desk staff now see it as a joke, they know I should be upgraded but they never do. If you are looking for a hotel that recognizes SPG status....look elsewhere.
26. Oktober 2011
Rated 2 out of 5 by jana100 This hotel needs improvement
I would expect higher standard from Sheraton international chain. Room was really nice clean but the rest was just wrong.
8. Oktober 2013