Rated 3 out of 5 by ahmazs1 The staff is rude and very disrespectful
I stayed at this Sheraton on 6/22. I arrived to the hotel after a long day of driving at ~10:00PM at night. They provided me a wheelchair accessible room. I am not handicap and I really did not appreciate that the shower had no door so all the water could leak all over the floor. Secondly, the toilet did not work. I called the staff about requesting another room with a workable toilet. The man, absolutely not a gentleman, told me to wait for the engineer, the hotel was 97% occupied, and it was not his problem if the toilet doesn't work because he would still charge my credit card for the night. My boyfriend went down to the front desk where he talked to the same staff member and another woman at 10:30PM at night. They still were very rude, disrespectful, and insisted that we continue to wait for the engineer. Finally, at 10:45PM a manager was made aware of the issue and switched our room.
June 23, 2014
Rated 2 out of 5 by AA11 Challenging Experience
Hotel signage is not good. Had to drive around (as did many members of my party) for quite some time to find an unmarked street. Hotel is aware of the issue and has not taken action.
Room was not made up. Noise in adjacent rooms both nights requiring me to call front desk.
Nice, clean hotel. Front desk greeting was good, however overall experience with logistics, core competency of a hotel (clean the room) and noise was not good.
December 8, 2013
Rated 4 out of 5 by rwm864 Nice stay
Just a short overnight stay in Brooklyn. Location is good - near Fulton Mall. Rooms are on the smallish side, but very comfortable. About the only issue was that I was staying on the "Coke Summer" promotion rate and the staff didn't really seem familiar with the special (more training needed?).
The day of checkout I did receive the Coke bag with 2 cans (after I asked) but I didn't receive the accompanying $25 gift card as advertised.
June 5, 2013
Rated 2 out of 5 by Mom2233 Needs improvement
I expected more from this hotel. Service is inconsistent. Front desk staff are attentive and helpful but there were problems when reservation was made. Valet psrking is a joke. Either it is unavailable or painfully slow. Room was small but comfortable and clean. Tissue box had 3 tissues in it. Breakfast buffet was unavailable and breakfast service was painfully slow. It just falls short and for the price, they should do better.
September 15, 2013
Rated 2 out of 5 by sc123 Brooklyn NY
I arrived at the hotel around midnight and has an important meeting to make around noon. Therefore, I requested to have a quiet room so I can sleep in. However, the room that I stayed in was so noisy due to the outside construction. The construction started around 5-6am in the morning. It was non-stop and continue... I was very disappointed as the staff of the hotel did not full-filled my minor request.
September 13, 2013
Rated 4 out of 5 by Sandy1066 Great neighborhood hotel!
The rooms are exceptionally clean and the beds are great for sleeping. The rooms are not sound proof so we were very lucky to have our white noise machines with us. We did buy the Club Room package. Appetizers were ok, breakfast is very good. For dinner,
We walked to a great neighborhood restaurant "Queen Italian" at 84 Court Street. Great food! Mayor Giuliani, Koch, and De Blasio have all eaten there.
June 21, 2014
Rated 5 out of 5 by Rondad33 Wonderful hotel, great staff
Stayed two days recently on family visit. Everyone we met had a smile and a friendly, helpful attitude. Could not have been nicer. The room was plenty large enough by NY standards, and exeptionally clean. Location was very convenient near the approaches to Manhattan. Parking was available on the street. Overall, a very positive experience. Would definitely stay here again and recommend it to others.
November 15, 2012
Rated 1 out of 5 by unhappy4 Did not clean room
We were out of our room from about 9am until about 3:30pm. Room had not been cleaned when we returned to rest and get changed for the evening. No one was in sight. We called the desk. We took towels from cart in hall. Came back at midnight and still not cleaned. Called management and they sent us clean towels. This was not acceptable for the prie we paid. Cheaper hotels have better service.
September 18, 2012
Rated 4 out of 5 by JSL16 Beautiful hotel in the heart of downtown Brooklyn
This hotel is really very convenient- close to Manhattan and all the hot spots in Brooklyn- it's true that the rooms are a little small, but the cleanliness, location, and especially the staff make it all worth while.
We had a minor issue over our stay and the hotel manager and front desk manager were both awesome and very responsive! love this hotel and will come again anytime i'm in NYC
March 1, 2012
Rated 4 out of 5 by Random Convenient and Clean
The hotel was fine, but there was a problem in having no hot water the entire time we were there. This has happened before so this is an ongoing problem. They did not attempt to adjust our bill, nor offer an apology upon check out. Hotel is very clean and convenient to the Barclay's Center. The staff is good but the lack of hot water is not fun!
Good breakfast on the club floor.
October 15, 2012
Rated 3 out of 5 by Brooklyntravel 2nd Trip in 2 Months - different experiences
This travel exper. worst than the 1st one. I was able to check in early and that was great, but not w/o feeling like i was being interrogated when i went to pay for my room - because of my name. Once i was in my room I kept having an overwhelming feeling that i smelled cigarette smoke and later found out that all towels and linen smelled like a cigarette factory. Yuck!
September 4, 2012
Rated 2 out of 5 by DRDC Uncomfortable and inconvenience
First of all elevator was horrible, didn't work even after using my door key. I had to come down and had to change the key three times to work. Toilet clogged even after reporting to desk. Equipment was non functioning, engineer had to come repeatedly to correct. I called every time, the person took hours to come. The whole stay was not only bad but irritating.
March 26, 2013
Rated 5 out of 5 by Renee65 Great staff
Thks hotel has great staff. Very accomodating.
June 25, 2014
Rated 4 out of 5 by THG8675 June 2014
Staff was very cooperative and helpful. I've stayed here before and will do so again. However, the restaurant needs--with all the great food in NYC, why would you even consider Irsih Mexican?
June 23, 2014
Rated 4 out of 5 by SusanandBob A great place to stay in Brooklyn
As usual, we really enjoyed our stay at the Sheraton Brooklyn! Our only complaint is the breakfast experience at the Club Lounge - it closes much too early (9:30) and the selection is extremely limited. Fortunately, there are lots of dining options within a short walk.
June 2, 2013
Rated 4 out of 5 by VussIsPopPop Attentive staff
The staff was very responsive and well trained in customer service.
June 24, 2014
Rated 3 out of 5 by onlyfair took forever to get towels
Needed to call to get towels as we were getting dressed for a wedding. after an hour I had to call back and then they finally came.
When we came home from the wedding we were FINALLY greeted with the "gift bag" from the wedding party. Ridiculous that the hotel forgot to give it to us at check in or soon afterwards. The gift bag had important maps of locations we needed. Getting it after midnight served no purpose. My son and his wife had to ASK for it the next morning - totally useless at that point.
My bed was fine - however the sheet was ripped. I kept getting my finger stuck in the rip as I slept.
Last - the hotel restaurant was ABSOLUTELY the worst food and service. We waited forever....gave us coffee but by the time they brought us cream the coffee was cold. Then we added the cream and it had gone bad and curdled our coffee. The food took so long to come to us - and arrived cold and totally tasteless. It was very expensive for what we got and was disappointed. That was the last impression we had before leaving the hotel.
May 28, 2013
Rated 5 out of 5 by piperflyer Excellent rooms and food
Huge flatscreen TV in sizeable, comfortable & quiet rooms. Food was very good and portions were large. Cheese cake was great and enough to feed a family! Surrounding area isn't too nice but it looks like improvements are happening.
September 28, 2012
Rated 4 out of 5 by georgemjr Brooklyn Experience
Hotel fit the location I needed while in the area.
The staff was exceptional in it's service, and answered any questions I had.
Would definitely stay at this hotel again when in the Brooklyn area.
December 2, 2013
Rated 5 out of 5 by Lance68 Great Stay!
Room was great and staff were outstanding. In particular, Victor on the front desk and Patricia the manager went out of their way to accommodate us and make our stay perfect.
November 27, 2013
Rated 5 out of 5 by Coco54 GREAT HOTEL
My experience at the Sherton Hotel was great. I love the hotel and will be staying there everytime I come to New York to visit my daughter, which will be very often. GREAT HOTEL
July 26, 2012
Rated 5 out of 5 by Jazzed58 Great location - excellent staff!
After an exhausting day of meetings, I needed a comfortable place to relax and unwind. Sheraton provided that plus more. Great room…professional and courteous staff. Bravo!
May 25, 2012
Rated 5 out of 5 by Heather97 this hotel was family friendly and accomodating
We brought our children ages 9 and 12 and they were happy to be here and felt welcome anywhere we ventured. the business travelers were also very friendly to our family.
March 30, 2013
Rated 4 out of 5 by Ynot Surprise
In easy reach of all Brooklyn and Manhattan lies this very adequately fitted hotel. Rooms surprisingly nicely decorated, clean and good beds. Place to stay.
August 19, 2012
Rated 4 out of 5 by Don0111 BROOKLYN JUNE 2014
I have stayed at this hotel many times, but the last couple of times it has been an issue with "free" Wi-Fi in our room. But they have always agreed not to charge me.
I was suprised to see that this time the chagred me $3.50 for a bottle of water. I don't remember that happening in the past.
June 18, 2014
Rated 2 out of 5 by Marge2412 Too many problems
1 not easy to get local cars or taxis
2. Water shut down during day
3. Food was awful.
4. Hotel could not break $100.00 bill
October 15, 2012
Rated 1 out of 5 by venky Few employees with real bad attitude
Few employees with real bad attitude
Had issues with billing and had to make four calls to get it fixed
April 4, 2013
Rated 1 out of 5 by UnhappyFOB Not Sheraton-level
Under-staffed, under-resourced, very poor execution of basics
August 19, 2013
Rated 2 out of 5 by Alin Can't get it right
Week in week out I try to like this hotel, but every Monday they seem to disappoint me. I never get the room that I booked, even though I always call hours ahead of time to ask to hold my room for my arrival. There is almost no extra recognition for being platinum. The turn over at the front desk is so high and there is always someone new who doesn't really know the ropes. The rooms are nothing special either. I just can't get myself to like this hotel - and doesn't seem like they are trying to get me to like them either.
Just due to the check in process and the service, I wouldn't choose to stay here if it want so close to work.
March 11, 2014
Rated 1 out of 5 by Cline No hot water!
Major fail. no hot water.
October 15, 2012