Rated 4 out of 5 over all good
Over all we were pleased with this Sheraton,
The few down sides were. the Jacuzzi tub was just a one person, old and noisy, it could have been bigger,
Plumbing (toilet) was noisy.
THE BIG PROBLEM was, we booked a couples massage at the Spa but when we got there they had put us in as 2 singles, E-Mailed the spa when we got home still have not heared back from them.
As this was a romantic get away for my wife and I these things sort of took away from the experience.
February 23, 2012
Rated 4 out of 5 by Blackwood Lounge service much better
Because I stay at this property a lot, I thought I would update my reviews to say I am finding the Club lounge service to be a lot better lately. The staff are friendlier and more engaged; on a couple stays the hours were extended to accommodate guests. Continue to receive too SPG Elite recognition. Although on my last stay my pre-upgraded suite was somehow not offered to me at check-in. Yet, when I mentioned it, the FDC immediately put me in the suite. Strange.
December 2, 2012
Rated 3 out of 5 by Fred8Dubai Convenient
Close to Times Square and many other food locations. Tim Hortons next door. Friendly staff. Room and bathroom dated. No room slippers provided. Club lounge good. Bed and pillows great. Good for business in Markham and Richmond Hill. Unfortunately room on 10th floor directly above us had a party going till 230am disturbing our sleep with lots of noise and stomping on the floor with loud music. Not acceptable for a club floor. No security to access the floors.
July 21, 2012
Rated 4 out of 5 by cayman2007 Jaccuzi Faucet claimed to be fixed but not.
The hotel maintenance staff claimed he fixed the stuck cold water knob with the jacuzzi tub. I even saw him face to face when he walked out of the room saying it's all okay. Of course the moment I tried it's still stuck. Can the hotel management improve this kind of simple services? Do you expect your customers to keep calling the front desk to get something simple fixed? If it can't be fixed just let me know and give me the option to move to another room.
January 23, 2013
Rated 5 out of 5 by TheBat1 I loved the "breakfast feast!"
On my recent stay at this hotel I was very impressed with the breakfast which was included in my room price. This meal was just "awesome!" It was not just a token breakfast but a "breakfast feast!' I was traveling with my son and each day on our trip, we started with a delicious first meal! This meal would actually enable me to not need to eat for most of the day! I also loved the beds which had a beautiful bed spread, comforter and "Lots" of pillows!
December 18, 2012
Rated 1 out of 5 by HKGGA Don't recongnize SPG Gold Elite Member
They didn't offer any free Gift as stated in my Gold Elite Membership. Couldn't get any free WiFi internet access in room. I've to ask SPG for help and it just worked for one night. They told it away in the second night. Also, I'm a Gold Elite Member but I didn't the the level as my friend who was just a SPG Preferred. I was stayed in the 3rd floor next to the rooftop air condition units which my friend was stayed in the 5th floor with better view.
June 18, 2013
Rated 1 out of 5 by Malik22 Preparedness
The room that has been assigned to me was not ready at time of check inn. It was embarassing walking inn and see bed was not ready and left over food on the table. It was room 387 on May 31,2014 at 5:30PM. Rep was polite apologise and replaced room immediately after the fact.
June 2, 2014
Rated 3 out of 5 by Harry62 Problems checking in
I made a pre-paid non-refundable reservation for one night and on arrival was told that I did not have a reservation and that I must have booked at another hotel. I spent over twenty minutes on my mobile, verifying visa payment and other details. I had to convince the receptionist that I did have a reservation and we were able to finally match the visa transaction number and proceed with the check-in process. It was hard work after a long journey!
December 3, 2012
Rated 3 out of 5 by Mati FIRE ALARM
9 o'clock in the morning, our first night staying there, after a long exhausting day, the fire alarm is blaring for 25 minutes!
I call the front desk, and they just say that it was a problem in the parking lot.
No acknowledgement of the terrible discomfort of being forced to get up, dress, and wait in the lobby. While it wasn't necessary to evacuate, it was nearly impossible to remain with such noise, especially as a not requested wake-up call.
February 14, 2013
Rated 3 out of 5 by Heather40 Okay
The location is fine but the hotel needs some updating. Or, a better clean of the room. There was old food around the edges of the room and hair on the bed when I arrived. The front desk staff messed up the billing 5 minutes after I had been down to check out. When I went back both front desk staff were not helpful - one even made an excuse that I hadn't given my credit card as to why the billing was incorrect when I had just been down there.
March 2, 2013
Rated 4 out of 5 by Tom25 assment of my stay at the Sheraton Parkway
Very easily accessible.Friendly and helpful reception staff. Very clean.Good complementary continental breakfast. A bit of confusion between paid breakfast and complementary breakfast. Someone ought to advice hotel guests precisely what is involved in a continental breakfast since all the food items of paid and complementary breakfast are in the same room.
May 10, 2014
Rated 4 out of 5 by JK99 Pleasantly Surprised
I was pleasantly surprised by the service at Sheraton Parkway (Toronto North). My only complaint was there felt like there was sand on the top of the bed (or some other gritty like substance). Other than that I was happy with the room and found this to be a very efficiently run hotel. Check out was quick, booking was easy, food service was very good and staff was friendly and helpful. I liked the Starbucks and the lounge in the lobby.
November 25, 2013
Rated 3 out of 5 by 154aj Lacking WiFi Coverage
During my recent visit to the Sheraton on Hwy 7 Toronto I encountered 2 issues.
1- No wifi accessibility in your room, and for this reason I will not recommend this location to anyone who requires internet access. 2- Area knowledge of front desk staff. A female staff recommended nearest malls were Eaton Centre or Yorkdale which are minimum 30 minutes drive away if you know the area you add minimum one hour traffic to that..
October 26, 2012
Rated 4 out of 5 by dccv1 Staff very nice
The hotel is well located north of Toronto and the staff were very nice and very helpful. Cleanliness was a bit of an issue. The hallways had things like dental floss, cotton swabs, paper coffee cups and pieces of paper laying there - from mid-afternoon to next morning. We misplaced somethng in our room and found a lot of dust, dirt and even a dirty old sock when we were looking for the item. Needs improvement in this area
January 14, 2013
Rated 3 out of 5 by Dara27 Customer service disappointment
I believe customer service is what separates the good from the great. My families stay was average at best due to unacceptable customer service, especially from a reputable place like the Sheraton
June 3, 2014
Rated 4 out of 5 by JC2013 Sheraton Parkway - Richmond Hill
I was happy in my stay there. The rooms are clean and beautiful. I was happy with the size of the room, but when I had a shower I had a hard time, the shower fits just for going in, the space is so limited that I don't understand how the designer made such a big room with such a small shower, the smallest one that I have ever seen. The Restaurant was nice and clean, staff was good and in overall was a good experience.
April 8, 2013
Rated 3 out of 5 by Tim34 Great Hotel - I always stay here
The hotel was great as usual. Friendly staff, nice rooms, great food. The only complaint I had is that the coffee maker had about an inch of "sludge" on the bottom of the brewing portion of where both the coffee comes out and the water sits, which was pretty gross so I ended up not making any coffee my entire stay. Other than that, a great stay.
April 26, 2014
Rated 3 out of 5 by Emt2707 updates long over due
old tv in living room. Flat screen in bedroom mounted to cabinet doors. Looks terrible! Caulking in bathroom done by inexperienced people, looks cheap. Dingie smell in hallways.
Staff was terrific. Disappointed we had to walk about a quarter mile to health club around corner for pool, then trek back all wet . Wish we had known in advance. Photos make it look like outdoor pool is attached to Sheraton. It is not.
July 1, 2012
Rated 5 out of 5 Great location and service
Hotel is clean at general but I find a few spot. Service is excellent. Staffs are very nice and friendly. The location is good. It is very convenient for business in north Toronto. Many restaurants are around this area. So I like to come to this hotel for my business trip.
May 17, 2014
Rated 5 out of 5 by Korbin Korbin
Great hotel and the staff are always friendly
June 11, 2014
Rated 5 out of 5 by gpr445070 tel i would recommend
great hotel very good service and facilities...
June 9, 2014
Rated 3 out of 5 by envy1374 Expected better
I recently stayed at this hotel and expected alot better quality and service from a hotel with the Sheraton name on it. The walls were hollow I could hear the people next to me the whole night. I made calls to the front desk twice to have them fix this issue. They called once and there was the same issue was going on for two hours. This was unaceptable service from a name hotel such as Shearton
May 26, 2013
Rated 3 out of 5 by JC89 3 Day Business Stay
Dated Rooms, but clean and good size
Television is dated and analog.
Parking is free.
Internet is $8 / day - even for Starwood Members.
Elevator lobby smells like chlorine from pool in basement.
Gym is very small - only 4 treadmills/elipticals
Food and drinks are 2 star with 4 star prices
Good location to major highways and other dining options - about 12 other restaurants within 1KM walk
February 23, 2013
Rated 3 out of 5 by scoobie007 Can be improved
-Bathtub wasn't draining properly
-TV had to be turned on twice before you could watch anything
- Sink was not properly cleaned. Dirty at the edges.
May 28, 2014
Rated 4 out of 5 by MomAndMe Great weekend escape
An easy escape from the busy city core and within short walking and driving distance to local restaurants and shops to enjoy a weekend of dining, shopping or relaxing.. Room was quiet and well furnished and with supplies easily accessible.
May 13, 2014
Rated 2 out of 5 by MacTravel Hotel is stuck in 1999
First off, they wanted a $50 early check in fee for checking in in the morning. Next comes the musty outdated room, followed by the fact that I had to pay $7.99 per day for Internet.
Who charges for Internet anymore? I remember back in the late 90's this was the case, but this is 2013?
It would seem that this hotel is stuck in the 90's.
Hotel lobby is nice though......
June 20, 2013
Rated 4 out of 5 by Ann43 Lovely hotel no free wifi
Hotel facilities are very nice but for price paid as a business traveller paying for WIFI is an unnecessary charge much cheaper places offer it free
May 23, 2014
Rated 1 out of 5 by Lily07092012 Dirty
When I made my reservations I was expecting to visit a four star hotel instead what I received was bad customer service and a dirty room. It took nearly an hour after arrival for my room to be ready even though I book 1 week in advance, my room was suppose to be ready for 12:00pm not 1:00pm. Never again will I stay at this hotel and throw my hard earned money away.
July 13, 2012
Rated 2 out of 5 by Ren47 Standard rooms need a major update
The staff at this hotel did a great job and where very helpful. The rooms need to be updated and where not as clean as they should have. The bed was very clean and comfortable, however, the carpet was not clean and judging by the edge of the walls had not had a major shampoo or cleaning in a very long time. The jets in the whirlpool need a good brushing as well.
October 22, 2012
Rated 5 out of 5 by Anna28 Business Conference
Hotel Staff and Services were excellent. Annoying rattling all night long made for a restless night. Thought it was air vents. I discovered, in the morning, that the rattling was coming from the mini fridge in my room. Too bad I didn't figure it out sooner. I would have unplugged the fridge during the night. Other than that, all was great.
February 23, 2014