Rated 4.2 out of 5 by 143
reviewers.
Rated 5 out of 5 by Mums Lovely hotel and Great staff
The best hotel ever. Proffession, lovely breakfast, nice rooms...everything was perfect
2013/05/20
Rated 5 out of 5 by SleeplessinStockholm Praise to Khaldoun the desk clerk
My employer booked me into brand X hotel nearby. I had an urgent project for work and desperately needed an electrical adapter to connect my computer to the wall outlet and brand X hotel was indifferent to my need. So I visited other hotels in the area to see if I could buy an adapter. It being after midnight, none could help me--that is, until I walked into the Sheraton. There, I explained my need to Khaldoun, the Sheraton desk clerk. Though I wasn't staying at the Stockholm Sheraton hotel, I told him my status as an SPG Gold member. Without a question, Khaldoun reached into a drawer and simply GAVE me the much-needed adapter: no charge, no deposit, no hassle. With the adapter, I was able to complete the urgent project before the start of business the next day. Khaldoun saved me and earned my deep gratitude to Sheraton. Khaldoun's empathy and customer-focused attitude does great credit to Sheraton. Give him a raise!
Yours truly,
Sleepless in Stockholm
p.s. When I checked out of brand X hotel, I ordered them to deliver the adapter back to Sheraton. May it help the next traveler in need.
2013/05/14
Rated 5 out of 5 by laser45 Excellente situation
l'hôtel est indéalement situé au centre de Stockholm, à deux pas de Gamla Stan.
2013/05/09
Rated 5 out of 5 by feranora Great hotel in a very good location
I spent 2 days (1 night) in Sheraton with my brother. The hotel is in a very good location, easy to go to the city centre by walk.
Our room was amazing with a beautiful view. We also loved the breakfast selection. I also tried the dinner in the restaurant which was delicious too. The waiter was very helpful and professional and made sure we are enjoying our meal. We were hesitating what to choose from the menu and I trusted his recommendation and loved the food. Unfortunately I forgot his name. However I remember Dimitris from the bar who made the best cocktail I have tried ever! He was very friendly, professional and I was amazed the way he was preparing the drinks and playing with the shaker! WOW! He really impressed us a lot! He was interacting with us and made sure we are having a good time. And yes we did!
The only thing I could comment about is the information we have received from the Front Desk. I was looking for the Concierge but they said they dont have any so I was asking for tour recommendation from one of the receptionists. As we only had 2 full days we wanted to see as many thing is possible in Stockholm. Unfortunately we have received wrong information regarding to several activities. The person behind the desk sent us to a wrong location to buy ticket of the boat tour. Also she said that being beginning of April only boat excursion is available which is wrong as the hop on hop off bus was already operating which we really wanted to do. Beside that she advised to go up to the city hall to take some nice pictures of the city but when we arrived there we were informed that during this period the tower is still closed and they didnt let us go up. We were a bit disappointed.
Otherwise we were very happy with our stay at the Sheraton and will definitely go back!
2013/05/05
Rated 5 out of 5 by Nulsta Good to be back
The last times I have been to Stockholm, there has not been any available rooms at Sheraton. In April 2013 I was back for three trips and I'm happy to say I was able to stay at Sheraton all three times. It was good to be back. The rooms are nice, the staff is very service minded, the food is excellent and the Fitness center is really good. I hope you have a room for me on my next trip.
2013/04/24
Rated 5 out of 5 by Sugar74 Alles rund
Die Lage, der Komfort und die Gastronomie sind erste Wahl!
2013/04/22
Rated 5 out of 5 Great hotel
We had a great stay at Hotel Sheraton in Stockholm.
Good room and nice staff and good location.
2013/04/15
Rated 5 out of 5 by Kitten56 A Stay to remember
From our first arriving at the Sheraton Stockholm Hotel to our checking out our experience was very positive.
Veronica, the team member who booked us in on our first day, was very helpful. Not only explaining all we needed to know to get the best from the hotel but also telling us about the 'must see' places and the 'must do' things we ought to include in our visit. This helpfulness was something we found common to all the staff and, even if we did not need assistance, they always had a friendly greeting and/ or an enquiry as to how our day went ready.
Our room was very clean, well furnished and warm, but what amazed us both was how quiet the hotel was although we knew it was busy. We were not disturbed by noise from any other guests at all. The room was cleaned every day and we were surprised on our third day when the hotel maintenance knocked on our door asking if they could change a light in the bathroom which the chambermaid had reported as not working. Basically it was fixed before we noticed it wasn't working!
The breakfast offered was plentiful and varied with something for everyone and plenty of tea and coffee on demand. The restaurant was spotless and kept that way by the waiters and waitresses who cleaned tables and replenished empty serving dishes constantly, but without intruding on the guests.
The evening meals available in the restaurant were also of a very high standard.
All in all we had a wonderful experience at this hotel and have decided to try and find other hotels in this group to stay at for any future trips abroad. I would recommend the Sheraton Stockholm to anyone.
2013/04/13