Rated 2 out of 5 by Michaelbw1998 Great Location, Many Inconsistencies
Located �� Block from the 16th Street mall with its free bus.
Bad experience with Samantha at the front desk: When my wife asked about stamps, she was rude and dismissive, and then proceeded to give inaccurate information. After I complained to the front desk manager this young lady shot us dirty looks when we passed through the lobby.
Gym was very well equipped, though not all TV’s were operational
The hotel layout was confusing.
WiFi was spotty and required separate logins multiple times per day, worse on mobile devices
The room was small, no dresser or wardrobe; it has 2 small nightstand cubbies for clothing which were insufficient.
January 6, 2013
Rated 4 out of 5 by George281 First impressions
On arrival at 10:30pm, the parking garage was very tight to maneuver and park. Checking in, and being the only person waiting in the preferred line, the young lady w/braces working the counter spent 20 mins chatting/flirting with a patron whilst her colleague checked-in 3-4 people. She then put me in the smallest, furthest away room and tried to explain it to be my fault for arriving so late. Next morning I called lobby to complain to manager. Larry took my call, quickly addressed my concerns and within 1 hr had me in a suitable room. He was very courteous and professional. Basically, he saved the day for your reputation as far as I'm concerned.
August 16, 2013
Rated 5 out of 5 by MLcoach Great sleep
Everything was fine and especially helpful front desk.
February 2, 2014
Rated 4 out of 5 by nmcap1 Staff is Great
The check-in personnel were great; notable was Maria.
August 19, 2013
Rated 5 out of 5 by Bill77 Great Stay
Pleasant stay away from home. No problems.
June 13, 2013
Rated 5 out of 5 by rtmonte great
entire staff great
very service oriented
November 15, 2012
Rated 3 out of 5 by SJA54 I wanted to like it, but .......
Great location -- right at the 16th street mall and we were upgraded to a beautiful suite (platinum on an award stay). Great health club in the tower.
The hotel is very chopped up and the ground floor of the tower is not very attractive. The suite had an airplane sized bathroom and very funky shaped rooms -- hard to get out of bed without bumping into the mirrored walls. We had two rooms -- on checkout we found out they charged us incorrectly for BOTH rooms -- and it took talking to three people to get it resolved. None of them seemed in a rush to fix things -- despite me constantly reminding them that we had a flight to catch!
January 2, 2012
Rated 2 out of 5 by ADI2013 ADI conference 2013
Stayed in the tower:
After opening the door to my room I went right back to the desk and asked to be located to another room because of a strong mold/mildew odor...
The next room did not, immediately, have the mold/mildew odor but it was surprisingly dirty, needed to be dusted, vacuumed, lamps did not turn on, the remote control for the TV was absent, and paint in the bathroom was chipped and hanging down from the ceiling.
After contacting the front desk the issues were corrected... However, the mold/mildew odor did become an issue in this room when the noisy air handling unit was turned down.
If my conference were not in this hotel would have left.
April 5, 2013
Rated 5 out of 5 by SAnderson30 Excellent Staff, Great Amenities and Prime location
This hotel is quite large, so I did get lost several times. However, the staff was more than helpful with helping me find my way every time. I arrived at 5am the day after my anticipated arrival sue to 26 hours of flying nightmares due to airline issues, weather, etc. I was so exhausted when arriving and the staff was more than accommodating. They upgraded my room to a suite and gave me an encouraging smile that my nightmare of a trip was going to get so much better staying at The Sheraton. I highly recommend this hotel to anyone coming to Denver. It is right in the heart of Downtown Denver, with dining, shopping and entertainment in walking distance.
June 23, 2014
Rated 2 out of 5 by wembleycourt Inconsistent Service
I requested several things when we check-in:
Requested that housekeeping staff provide four sets of towels for Friday - Sunday. I also requested that the Denver Post be delivered Friday - Monday. On Friday, housekeeping staff left the requested sets, on Saturday they left three bath, one each wash and hand towels, on Sunday, they left three bath, two hand and two wash towels.
On Friday, the paper was not delivered, after stopping by the front desk, the paper was delivered on Saturday, Sunday but not on Monday morning.
I believe that service should be the most integral part of the hotel's environment and as such, it didn't meet the Starwood philosophy.
July 30, 2014
Rated 4 out of 5 by Kiam Excellent staff & SPG status recognition but one of our rooms was not properly cleaned
First 3 nights on Biz (Club Floor Tower), first got a King and found the room to be too small, changed to two double beds room, enjoyed it and had a very pleasant stay. 4th night on leisure, Executive Suite (2 queens), asked if there was any difference between the Plaza and Tower Buildings, was told no, so I went with the Tower one as it is near Club Lounge, had a horrible night with one of the two heaters not working, extremely small bathroom (reminded me of my trip to Europe), room was not properly cleaned (found out when we were ready to fall asleep at 1am), took some photos and showed them to one of the managers on duty in the morning so that next customers won't get to see what we saw. 5th night, had to change to a King Suite at Plaza, which was much better and so comfortable. I will never stay at a 2-Queen Suite in Tower again.
The hotel staffs truly recognized my Gold (and later Platinum status). Managed to hang on to our King Suite for the last 3 nights after I turned Platinum. Really enjoyed it. I am not sure if a standard room at either building is the same, but those who will stay at a Suite, choose King Plaza, and never Two Queens Tower.
I would not discourage anyone from staying here based on our one bad night at the two queens suite Tower because all the other nights were really pleasant especially in the King Suite Plaza. Most staffs are top notch except the one who told us there was no difference between the two buildings, not sure why she wouldn't tell the truth but her customer service was excellent though during check-in.
Also, really enjoyed breakfast at the restaurant on the first floor, excellent staffs and good selection of food.
December 5, 2011
Rated 3 out of 5 by Marlo I would stay here again, but definitely in a larger room.
We had a king room in the tower building. It was quite small for two adults and a baby We requested to be moved to a larger room and the front desk staff (Hanna?) was very pleasant and accomodating. The larger room was an additional $15/night, but worth it in the end to have the additional space.
We had a breakfast and parking package which was quite nice. There is a Yard House in the hotel which has some really great food and an incredible beer selection.
We enjoyed the pool a couple days. There was a shortage of pool towels on one day and it seemed like even the bartender couldn't get housekeeping to bring more towels up.
Overall a good experience.
July 19, 2012
Rated 2 out of 5 by Chuck2845 Dissappointed Staff
I was disappointed for two reasons, first; no hot water on the morning of the Feb 27th, I informed the front desk about the lack of hot water and the desk clerk indicated that this was the first that he had heard about this situation. However, several other hotel guests indicated that they were told the same story - there is simply no excuse for not being upfront with your guest. Second, when asking for assistance on the location of the pool, the desk clerk did not provide details that the pool was closed until I came back to the desk to inform the desk clerk that the pool area was locked. At least venture back and forth to the pool provide some exercise.
February 28, 2013
Rated 1 out of 5 by Fran This hotel was one of the worst I've ever stayed in.
Prior to our arrival, we were offered the option of upgrading our room and since we were staying for 5 nights, we decided to upgrade. Disappointment does not begin to describe our feelings upon check-in. The "suite" was old with mis-matched furniture (brown/beige decor with RED vinyl chairs). The "drawers" for clothing resembled old hospital nightstands with 3 small drawers. No refrigerator, no microwave, no mini-bar (all standard with "upgraded" suites) Plus, our "standard" room had a king-size bed; our "upgraded" room had 2 queen beds! There was a hole on the back of the bathroom door where a clothing hook used to be. The bathroom was 5 times smaller than my closet in my home! My husband and I could not both fit in this bathroom at the same time!!!! The shower was lukewarm at best and when we said we did not have hot water, an electric coffee pot was brought to our room!!!! (We never did have a hot shower). I brought a check from my company that paid for my room in full. The check-in representative called and verified the check was "good" and said that, because we paid in full, there would be minimal fees "held" on my debit card. Well, the second day of our stay, a "hold" was placed on my debit account for over $400. When we inquired at the front desk, we were told that it would be taken care of immediately (it was not). The third day of our stay, an additional $223 was placed on "hold". The front desk now said that the check I originally brought paid for me and they were now holding costs for my husband - WE WERE STAYING IN THE SAME ROOM!!! We were again assured that "everything has been taken care of" (it was not). The next day, an additional $168 was placed "on hold". Anger does not even come close to how we were feeling by this point; the hotel had now tied up more than $800 of my money. Keep in mind, this room had already been paid in full!! The manager on duty "Brad" told me that I needed to call my bank because the hotel could not release the funds; the bank said they could not remove the charges since the hotel had originally charged the funds to my account - the hotel would have to remove them. When we checked out, our receipt shows the Sheraton owes US money and this is still off the original amount that I paid up front! I've been home 2 days and the >$800 that the Sheraton charged to my account has still not been released by them! Is this not the equivalent of stealing??? While I understand that things sometimes do go wrong, I have never stayed in a hotel (and I travel a lot) that did absolutely nothing to make things right. I will NEVER stay at another Sheraton and have informed my company that they would be wise not to book any rooms with any Sheraton ever again.
March 25, 2013
Rated 5 out of 5 by currency Excellent MGMT/Service/\location
I am a repeat guest of this hotel. This hotel specializes in conferences and conventions and is large but, the Staff, Service and MGMT I rate as Excellent. Especially the Club Level staff, well run. The person in charge had remembered me from 2 yrs ago, my last stay, even though he sees a number of people during the year.
The hotel is properly maintained and has very good facilities such as a nice large fitness center and has two good pubs, Yard House and Katie's Irish Pub. Also, the hotel is in a good location to the surrounding area and walking distance to many places.
The Staff and MGMT are friendly and customer oriented.
I highly recommend this hotel
September 16, 2012
Rated 2 out of 5 by CV2012 This Hotel has Great internal Problems
This is the WORST service I have ever received in my life, they charged my debit card 2 times in a row, I call them to clarify this issue and the girl in the phone just hung up 2 times and in my 3 phone call she did not answered... They call me back 2 days later and then they said everything was solved because they returned my money, but today, after a week of checking out, they charged me AGAIN!!!!! ...It is a shame the horrible service they have, next time stay somewhere else.
The only positive comment I have is that they have a very good kitchen, the chef should quite from this hotel and go somewhere else and get a better reputation...
HATE THE SERVICE.
July 25, 2012
Rated 4 out of 5 by Larken7004 Parking concern
I stayed one night, arriving about 5:00 p.m. on 10/14. Attended the CAR convention that evening and taught a class the next day. I checked out at noon and explained that my class would be over at 5:10 and would I still be able to use my card to get out of the parking garage. The front desk person said I may have to pay $8.00. That was OK with me - although I was also paying $12.00 for parking as a room charge. When I finished my class and left the parking garage at about 5:30, I was charged $48.00 - plus the $12.00 parking charge attached to my room. $60 parking for 24 hours is unreasonable to stay in your hotel in my opinion.
October 18, 2012
Rated 3 out of 5 by TW34 got to work on the WIFI
I had a comfortable room and the staff could not have been more helpful. I dined in the restaurant and the quality of the food was average and the service was poor. Most of all, though, it's absurd in this day and age to charge for WIFI. The front desk clerk said all the Denver hotels charged, but I know that is not true because a friend who stayed at another hotel did not get charged; so there you go. For this reason, I am not able to recommend you to anyone else nor will I plan to stay with you in the future. The accommodations are first rate and comfortable, but it's ridiculous to charge for WIFI. You need to work on that.
October 10, 2012
Rated 4 out of 5 by VideoVern Small but adequate rooms
This was one of the smaller rooms that I have stayed in recently. I did have a great view of the 16th Street Plaza. I had a problem getting the room up to 68 degrees. I ended up setting the thermostat to about 78 to get it there. I mentioned it to one of the engineers in the ballrooms and he offered to come up and get it fixed. I told him to wait until I checked out as I had already figured out the system.
On the Meeting side of my experience, the hotel now requires that we pay for a "Supervisor" to sit and watch us load-in, set, strike and load-out. This added cost added NO value to the meeting experience that I could see.
January 11, 2014
Rated 4 out of 5 by Bella Convenient downtown - but poor lighting in room
Great location on 16th Street Mall, can hop on free trolley right in front of hotel. The rooms are very nice - but mine had an awkward layout in that the door opened directly to sight of the bed. Even with the safety latch in place, just opening the door the couple of inches would have shown me laying in the bed. Also, the lighting in the restrooms is pathetic for a female trying to apply presentable make-up for the day/night ahead.
Also, returned to room one evening at 5:30 to find the room still not cleaned. after call to housekeeping, the maid was there in just a few minutes. not sure why it wasn't done to begin with.
March 5, 2012
Rated 2 out of 5 by Adamo74 Sheraton Denver
Good location. The facility is huge with many restaurants close. The new bartender Raul was really nice. However, at check-in, I gave them my SPG member card, and was not put on an SPG floor. So, then the room they gave me was tiny. I had no room in the bathroom to move at all. The door pretty much hits the toilet on the opposite wall when you open or close it. The HVAC ran constantly and loud. It is the old type under the windows. The cable TV had about 4 HD channels, that is it. Overall, I think it is a decent facility for trade shows, but that is about it. If you are going to Denver for anything else you can do better. I do not see myself going back here again.
April 5, 2013
Rated 4 out of 5 by speedygo Wonderful stay for my first visit to Denver
1. Didn't realize there was a separate SPG Platinum and Gold members line until waiting 10 minutes in the regular line. Perhaps that should be more obvious
2. $16.95 charge for holding my FedEx box sent to myself in Denver? The Sheraton Los Angeles Downtown did not charge me three months ago.
3. Couple arguing into the night next door made me realize that the rooms are not soundproof.
Despite the three items above - I had a wonderful time staying at the Sheraton Denver Downtown in its prime central location to all of my activities. As a result of my stay, I'm planning on returning to Denver in February 2015
September 16, 2014
Rated 5 out of 5 by Krysia This hotel has great features
Excellent staff, hospitality,comfortable and super clean bed linnens, pillows and comforter;
provided excellent restaurants, especially Peets coffee shop; I truly loved the exquisite pastry that they served with coffee - the best that I have seen in any hotel; lounge and computers were nicely situated around the lounge- very nice design with the green lighting and ample seating space, conference rooms were fantastic, access to bathrooms was excellent all throughout hotel;
provided newspapers in lounge which was great; my colleagues and I had a wonderful stay and would highly recommend Sheraton; keep up the fantastic work and know that we appreciate your great service.
March 3, 2013
Rated 3 out of 5 by UnexpectedRm726 Denver Downtown RM 726
Overall, rm 726 was as to be expected. Clean and well presented, at first. Settling into the 'space', issues arose... The sliding mirror closet doors were off their 'tracks', the ceiling overhead light was missing the 'trim piece' with raw plaster showing, the a/c would not 'really' heat and house keeping kept knocking on the door to clean, even though the 'sign was up' and the Front Desk was aware of a 8 p.m. 'Check-Out'. On another note, the Bath was clean, towels were 'Fresh' and the Bed comfortable. As for the Lobby - the Leather 'Rockers' are worn and coming apart - not what one expects at a Sheraton Property.
November 10, 2013
Rated 5 out of 5 by Jaxe Wedding reception
Our stay there was the best. We stayed there the night of my daughters wedding reception. Laura Gustafson was our wedding planner/director, she was informative, helpful and had everything under control from the moment we signed the contract till he end of the reception, she was there all evening directing guests and staff and kept on top of it. Our roon was free for the night and we got upgraded to club level on the 22nd floor, our room had the mist beautiful view of downtown and was unbelievable large. We had access to free appetizers, drinks and snacks and free b-fast I the morning. I can go on forever. Our large wedding was worth every penny. I will definitely go back.
July 25, 2012
Rated 1 out of 5 by Rache Hotel was disappointing
When I checked into the hotel for business. I hoped it was fast and smooth with no hassles. What I got instead was front desk woman who rolled her eyes at me when I wanted to change my room to a room not in front of the elevators. Good grief. I am in front of you, you could atleast try to be helpful. I got a different room, but I walked in on a man already in that room. How embarrasing!!! On top of that, they then finally got me a room after an hour, and it was on the other side of the hotel. The only consoling person was the bell hop manager who got me and walked me to my new room. Never again would I stay here.
November 23, 2012
Rated 3 out of 5 by No1Georgiapeach Expected more from a Sheraton
We recently stayed at the Sheraton in downtown Denver. We booked two suites, one for us and one for our daughter. We live in the suburbs, but decided to stay downtown as we were celebrating our daughter's college graduation. The rooms were nice enough, but we could not believe that the suites had no mini-fridge. We brought along champagne to toast the evening and we had to resort to placing it in a trashcan with ice to chill it! Also, the reception on the TV was terrible, save for a couple of channels. We only stayed one night, so our experience there was limited. We liked the location, and we would choose to stay there again. The gentleman at the front desk was very nice.
December 18, 2012
Rated 4 out of 5 by JoshS Nice hotel/Great location
This was my second time at the hotel. I had a great stay and the accomodations are comfortable. I do want to say that upon check in I asked whether the requested crib was in the room (my baby was sleeping upon arrival). The crib was in fact in the room but we were placed in a king room rather than the 2 queens that were requested in our reservation. Mistakes happen and I was told the crib would be immediately transferred to the new room. Well...over an hour and multiple phone calls later the crib finally arrived. This was inexcusable in my eyes. Otherwise, the stay was great and met our expecations in every way.
July 4, 2012
Rated 3 out of 5 by LawyerCat Good but not great, an acceptable option, needs some improvements
Positives: The hotel is conveniently-located in downtown Denver. The room is fairly large and decently-equipped. Free coffee provided. The bed is comfortable and was tightly-made. The cleaning staff obviously pays attention to details. When my neighbors were having numerous guests in their room until 1:00, the hotel staff came up to speak with them.
Negatives: The walls are thin enough that I could easily hear the conversations in the next room. The blackout curtains don't meet in the middle or reach to the floor allowing significant light entry. The water pressure was quite low. My SPG benefit was not properly applied and I had to call guest services to get that corrected.
August 23, 2012
Rated 4 out of 5 by AlatIIT Great rooms and great service.
I enjoyed my recent stay at the Sheraton Denver Downtown hotel. This is a great location on the mall and relatively close to the conference center. The rooms were spacious and well equipped. One major complaint was the charge for the handling of packages sent to the hotel. The hotel outsourced the receiving of packages and there was a extreme fee to collect the packages. My attempts to remove these fees only had the hotel push the blame on Pennington. Pennington blamed the hotel. My colleagu, was forced to pay the fee. We work for a university and ship to hotels across the country and have never been charged.
October 10, 2012