Rated 4 out of 5 by AlainandKelly Great Hotel
This was a great hotel. It was clean and quiet. Staff was nice and helpful. This hotel accepts dog to 80 lbs which is why we went there. The only thing that brought the rating down to 4 star was the Pet Welcome Package. This idea is GREAT and it is what sold us on the hotel. Only thing is that upon arrival, the package was nowhere to be found. We have to call down to request it. Once it go to the room, it was a small cushion and bowls that were way too small for an 80 lbs dog.
Solution: get package in room in advance and maintain large dog beds. Worst that can happen is that the dog will have more space. Customers will be happy!
10. Dezember 2013
Rated 4 out of 5 by JMIPEL Courteous Staff....Cozy Rooms
We stay at the Sheraton for both our yearly Christmas function and for night prior to airline travel. It consistently exceeds our needs both in terms of service and cleanliness.
4. Dezember 2013
Rated 4 out of 5 by Pulkit Comfortable stay
Nice executive lounge, friendly staff!
26. November 2013
Rated 4 out of 5 by bingo Enjoy Club Room
I enjoy staying at your hotel, Sheraton Toronto, the room is nice and I feel very comfortable in the room and with the facilities. The club room is nice to utilize. The morning attendant in the club room is excellent. He is very friendly and helpful. Twice now I have found the evening attendant to either be non existant or "hiding" in back room. In the evening I typically like to have a beer but couldnt find the attendant.
29. Oktober 2013
Rated 4 out of 5 by AnnaAMI Great stay.
We ate at Olio for dinner as well as the breakfast buffet, and food and service (especially dinner) was excellent.
21. Oktober 2013
Rated 4 out of 5 by Pedroboy Pleasant airport hotel
Good airport hotel in terms of proximity and services. Particularly liked the bright, airy public spaces in the lobby area. Friendly hotel and restaurant staff. Also enjoyed the bright indoor pool area (covered by a dome so there's lots of sun which is awfully nice when the weather is cool/cold). Lots of restaurants within easy walking distance. Only disappointment was badly soiled carpet in the room.
15. Oktober 2013
Rated 4 out of 5 by icemen Nice Hotel
This hotel was nice. The staff was nice and friendly. Good location. Only little problem was the shower fan. not sure it was working properly. This however will not stop me from coming back there.
30. September 2013
Rated 4 out of 5 by Greter Business Friendly
Excellent conference facilities with good proximity to airport
28. September 2013
Rated 4 out of 5 by lj62 Stay
The rooms for excellent, staff were good. Only my reservation was in correct.
14. September 2013
Rated 4 out of 5 by Grace123 Excellent quality
Wonderful staff throughout the
facility. Hallways could be a bit cleaner and fresher. Great pool. Fresh air windows, a great reprieve from air conditioning. Air flow very quiet. Wonderful food in the Club Room and the hotel restaurant.
6. August 2013
Rated 4 out of 5 by midlandtourist Upgrading all the time. Great to see.
We usually stay at this Sheraton whenever we are using the airport. Everytime we arrive a little more has been done to upgrade this hotel. It is obvious that this was another hotel brand before it became a Sheraton. So keeping this in mind we don't expect a glitzy hotel. What we get is great service starting with the front desk. The hotel is a little worn but is very clean, Little touches like iced lemon water in the lobby are appreciated. And the Club lounge has very fresh hot and cold canapes and often a salad which is just great after airplane food. Club Lounge breakfast is very good for this size Sheraton. Best asset to the lounge is the gentleman, Orlando who greets evryone with courtesy and a smile.
13. Juli 2013
Rated 4 out of 5 by Fran17 Spacious and comfortable room
My stay at this hotel met all my expectation of a fine hotel. The room was spacious and the bed was extremely comfortable.
24. Juni 2013
Rated 4 out of 5 by privatedancer Swimming Pool
I love the swimming pool very much. And the lobby is presentable. Most importantly, internet at the lobby is free!!
17. Juni 2013
Rated 4 out of 5 by Philglo Excellent Staff, food poor
restaurant food below average
happy to provide excellent service
Shower water not hot enough
parking a chore to find
Good room with comfortable beds!!
21. April 2013
Rated 4 out of 5 by Flyingtailor another great stay
Thanks great stay good hotel very clean good front desk fast and friendly.
21. April 2013
Rated 4 out of 5 by BTinCP The Staff are welcoming.
My wife and I look forward to seeing the staff we have gotten to know. Aneesa and Anna on the front desk are tirst ones we see. Then on to trade stories with Orlando and Val in the club room. Marcus, a chef at Olio Restaurant, will stop and chat. My wife says they are all hugable, but I leave that to her.
7. April 2013
Rated 4 out of 5 by Flyingtailor Back Again
Back again nice hotel good valve very clean and a good front desk staff. I really dont get to enjoy this hotel in and out but always nice stay.
31. März 2013
Rated 4 out of 5 by Flyingtailor nice hotel
This is a good solid hotel fast check in nice clean rooms and very homey.
30. März 2013
Rated 4 out of 5 by Outrunner Better than last time!
The last time I stayed, I felt the hotel was not a flagship Starwood. They have improved a lot since then! I felt like a valued guest, and kudos to both manager Joseph and front desk Jason. My stay was very comfortable. Breakfast in the club was excellent, though only Orlando seems to be the guy in the club who offers amazing service.
8. März 2013
Rated 4 out of 5 by mthomas16 Good location, friendly staff
Great location, rooms are comfortable, staff very friendly.
8. März 2013
Rated 4 out of 5 by Chippy2 I slept very well
Front desk staff very friendly but slow
Beds are really comfy and I had a great sleep
Great place to stay the night before a flight out the next day
16. Februar 2013
Rated 4 out of 5 by dccv1 A very nice stay
Excellent, friendly staff at the front desk. Very helpful.
Room was comfortable and well equiped.
There was no staff member in the member lounge most of the time - dirty dishes were pilling up but food was fine.
Parking very difficult due to snow storm - parking lot had not been well cleared.
11. Februar 2013
Rated 4 out of 5 by TLT1977 Parking Staff Lacking
We returned from our trip to find our vehicle buried in snow. It took an hour for my husband and some others to dig and push out ours and the others vehicles. We understand that with all the snow that this was going to happen....we are Canadian!! We did not expect that the parking lot attendant would be so unhelpful and basically leave us to it with no offer to help or provide shovels. The parking lot was not fully plowed either. It was just a frustrating way to end a vacation. The goodwill of other travellers was greatly appreciated but a little help from staff would of been nice.
9. Februar 2013
Rated 4 out of 5 by Terry Good value
We have never used a hotel park and fly arrangement in the past but this stay ensured that we will use it again in the future. Very convenient and a good deal!
6. Februar 2013
Rated 4 out of 5 by Jackie27 Room was hot
I had turned the thermostat down to 64 Degrees F. The thermometer read it was 67 Degrees F and I was still very warm while I was sleeping with just a sheet covering me.
29. Januar 2013
Rated 4 out of 5 by Sturg75 Hotel great for airport stay
We needed a place to stay the night before our vacation and required parking for the week we were away. The staff were very friendly and courteous and the system for parking is great. The shuttle service is also very good and runs every 30 minutes to and from the airport.
24. Januar 2013
Rated 4 out of 5 by Che5 Cold Shower
7:45 is cold shower time.
14. Januar 2013
Rated 4 out of 5 by LEE5 Great stay
Really liked this hotel. Great service.Nice rooms
29. November 2012
Rated 4 out of 5 by Don66 SPG iPhone App
It was easy and quick to book a room with my SPG iPhone App. I was in Vancouver airport and made my booking for Toronto Airport Sheraton. Great app!!!
2. November 2012
Rated 4 out of 5 by rpraz Comfortable
This hotel is convenient to the airport, as well as being within easy driving distance of the subway or downtown. The room was spacious and very comfortable (except for the heating controls, as mentioned by another guest). The Club Lounge breakfast was adequate, not extravagant. Staff were efficient.
23. Oktober 2012