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Rated 4 out of 5 by 720 reviewers.
Rated 5 out of 5 by MarriedandVeryHappy Thank you for making this one of our most enjoyable trips to Honolulu. On Dec 2nd my husband and I got married in the Leahi Club Lounge! We appreciate all the friendly staff especially the Leahi Club lounge staff member Jessica. She was always happy and very accommodating. Dec 2nd and this trip will always be in our hearts! We will be back. THANK YOU!! 5. Dezember 2013
Rated 5 out of 5 by Excellent check in process with Alision - front desk Alison (Front Desk) was amazing, we were extremely blessed by her she accomodated our family as we did a belated birthday celebration for our daughter Ashlyn. She kindly upgraded us to an ocean view and took care of us locals (kamaainas). Please kindly extend a great big "Mahalo" and we will come again. We are SPG members and greatly appreciated the upgrade! Thank you! 2. Dezember 2013
Rated 5 out of 5 by There is no place else to stay but here! If U want to feel Special and to feel Like a Princess U better check in this Location as fast as possible! No need to look anywhere else Nothing to even think about! Hands Down this is it! 23. November 2013
Rated 5 out of 5 by Best Experience with Hotel Thus Far First, I've done multiple banquet-type events throughout Oahu and all the typical chains, and the Sheraton Waikiki does it hands down the best. For example, normally, banquet food is just that...mass produced, lukewarm, borderline buffet-quality food. Sheraton Waikiki put together a legitimate nice dinner for a party of ~800--not an easy feat. The food was great. The service was fast, and the ambience was spot on. Second, it was a very special occasion for a friend and I asked Kelly, the GM, for a favor, and he got right back to me and made sure that we were taken care of and gave us a very generous and hospitable gesture that he definitely was not obligated to by any means. IMO, his actions epitomized the essence of hotel management. Cannot say enough about how much the gesture meant. Moreover, the front desk was very efficient. Room service answered all requests within 3-5 minutes. I come to the Sheraton Waikiki a couple times a month and I have yet to find a better spot in town. Great bar (Rumfire), great amenities, great shops. Can't be beat and won't be disappointed. 22. November 2013
Rated 5 out of 5 by Very hospitable Every thing from check-in to housekeeping made this a quality, comfortable stay. 21. November 2013
Rated 5 out of 5 by The Staff at Sheraton Waikiki The staff of the Sheraton Waikiki are fantastic!! From the lowest to the highest level each person does an amazing job. It appears that each person is empowered to and has the desire to make each guest feel special. It is always a pleasure to stay on this property! Thank you to everyone for making our stay special! 18. November 2013
Rated 5 out of 5 by Nov getaway Sheraton Waikiki is the best property on Waikiki. The amenities and staff are second to none. The property is centrally located, we didn't have to rent a car. Always a great place to vacation. Paul 18. November 2013
Rated 5 out of 5 by Shangri La This is the 4th time we visited this wonderful resort and always notice the meticulous attention to details, cleanliness and friendly service levels. This resort exceed our expectations every time. Kudos to the staff and management! 14. November 2013
Rated 5 out of 5 by Great place to lay your head. Hotel is worth every penny I paid,if I were to return to Oahu this is my first choice. 14. November 2013
Rated 5 out of 5 by FABULOUS HOTEL!! AWESOME HOTEL and STAFF! Derrick at Guest Services took excellent care of me and my family. He was really quick and thorough at giving me information of all the goodies that was given to us upon check in. The hotel itself is BEAUTIFUL, LOVED our room and the ocean front view :) Mahalo Nui Sheraton Waikiki for a PLEASANT Stay! WIll come again soon.. 13. November 2013
Rated 5 out of 5 by Best in Waikiki This is now my go-to property whenever I am in Honolulu (twice a year or so). Between the superlative service from the staff (genuine smiles, great people), best-in-Waikiki location, stunning ocean views, and amazing suites, this is the place to go. The fact that their club lounge on the 30th floor offers the best view of Waikiki you can get outside of a helicopter, free food and drink in the morning and evening, by far the best hotel lounge I've ever seen - is just icing on the cake. I've stayed at many other hotels in Waikiki, so I do have some appropriate experiences from which to draw these comparisons...Go to the SW, you will not be disappointed!! 12. November 2013
Rated 5 out of 5 by This hotel's accommodations was excellent. I was so impressed with your staff. We arrived late at 11:30 pm on 11/01/2013. I was exhausted and wanted to get to my room. We were there for the Paradise Cup Event and had booked my hotel reservations ONLINE with (at the time I didn't know it was another online company) for 4 people in the room with Expedia). When the front desk clerk told me the room only had a king size bed. I told her there must be a mistake because I paid for two nights over $1400.00 for 4 people to the room. Desk clerk apologized and said my reservation was by made with Expedia and that I would need to contact them. I was not happy with the news and became quiet. My daughter in the mean time kept up the small talk about her first competition at the Paradise Cup. The front desk clerk had asked me to wait and she would be back. When the desk clerk returned, she had stated she spoke with the manager and I was able to have the accommodations for our 4 people. I thanked her and the manager for accommodating our needs. Many thanks and heartfelf ALOHA to SHERATON WAIKIKI FOR YOUR WARM HOSPITALITY. You're #1 on my list now and I will definitely share my recommendation about this hotel with my friends, family, and business associates!!! However, I will deal with that other company!! 11. November 2013
Rated 5 out of 5 by Paradise! Straight on Waikiki Beach. Staff are incredible. Very respectful. Thanks a lot ! 31. Oktober 2013
Rated 5 out of 5 by Excellent stay One of the nicest Sheraton hotels in the world. Staff are very nice. Club room is excellent for snacks and drinks and light breakfast. Pools and view are outstanding. Resort fee $30 is fine. You would pay $15-20 for Parking & $5 for Water $10 for a Mai-tai and $10 for internet all covered by the fee. High end shopping is just 10 steps out the front door. Watch the fireworks from 30TH floor club room. Aloha. 26. Oktober 2013
Rated 5 out of 5 by This hotel solves issues right away We were happy to see that the issues that took placed in the hotel were fixed right away. We had an issue with our room neighbours and an issue with the cleaning in our room, but the Manager and the staff at the reception were very good at helping us fix the issues right away. 24. Oktober 2013
Rated 5 out of 5 by great hotel for families My family's second stay here and it gets better. The pool is the best for families and the pool table is an added bonus. Plus as a Starwood member we got a free goody bag and four free drinks for each of us. The hotel location is near all the shops as well. We will stay there again in 2014. 16. Oktober 2013
Rated 5 out of 5 by 1st Time in Hawaii The staff at the Sheraton Waikiki was professional, friendly and helpful. They went out of their way to provide any and all assistance we needed. The hotel lobby, shops, restaurants and pools were clean, comfortable and inviting. The room itself was great with a spectacular view of Waikiki Beach and Diamond Head. A great first experience in Hawaii. 15. Oktober 2013
Rated 5 out of 5 by fabulous,except for the smoking!! This hotel is FABULOUS!, expecially the views. Unfortunatley, we couldn't enjoy our balcony overlooking Waikiki beach due to a guest that constantly smoked next to us, even on our NON-SMOKING floor. We notified the lobby, but this guest just smoked the entire time. 7. Oktober 2013
Rated 5 out of 5 by VaGma The Sheraton at Wikiki was an excellent family experience for all. The customer service, restaurants, views and cleanliness were superior. Our group of 5 enjoyed breakfast at the resort, dining at Rum Fire, shopping in the lobby. We also experienced a local Oahu parade with Hawaiian traditional singers and local band talent. 7. Oktober 2013
Rated 5 out of 5 by Great location Hotel was in a great location. Staff were very friendly, we arrived late at night and the check in staff welcomed us by name. Great facilities, wonderful to sit on balcony and look at view. Close to some great restaurants. 22. September 2013
Rated 5 out of 5 by Beautiful This hotel far exceeded our expectation. The room was great,, the staff excellent and the grounds beautiful. Our view was Amazing. We had an ocean view. For my first time in Hawaii I could not have asked for a better place to stay. 22. September 2013
Rated 5 out of 5 by Absolutely enjoyable We were only at the Sheraton Waikiki for one night... I really really wish it had been longer. The location was excellent -- lots of activities in the area, in town and along the beach. The infinity pool was more awesome than I had anticipated; it's a nice spot to hang out. We waited in the Gold/Platinum line for awhile to check in, but when we had our chance to check in, we felt spoiled. An upgrade to the nicest room in the hotel, some free goodies, lounge access to the best lounge I've ever witnessed, etc. What a great surprise - it kept a smile on my face the entire time. We did not originally have plans to return to Waikiki, but this Sheraton has convinced us otherwise! 19. September 2013
Rated 5 out of 5 by A Real Fun Property From the moment that we have arrived, all staff have been very friendly and professional. They have been very helpful. The property is a bit aged, but well maintained. The rooms are spacious and clean. The restaurants serve up pretty standard meals that are well prepared. Everything was in order and nice for a very busy hotel. The only drawbacks were - two days the housekeeping staff did not refill our bottle water, and one day they did not get to place enough towels in the room. 19. September 2013
Rated 5 out of 5 by Love This Hotel My family and I love this hotel! It's a perfect location on Waikiki Beach. The only thing lacking in the room are drawers. I know the closets have the shelving, but drawers would be a great addition. Other than this, it is our favorite hotel! 17. September 2013
Rated 5 out of 5 by Great Stay Extremely enjoyable stay. Great weather. Spent a lot of time poolside at Infinity pool, great pool service, great food. Pool attendfants made our stay very enjoyable. Rumfire bar excellent service and food. Great to see bathrooms have been renovated since last year. Housemaids kept room spotless every day. Only complaint time in check in queue. 45 minutes. otherwise excellent stay. Thanks back again next year. 11. September 2013
Rated 5 out of 5 by Great Hotel Sherton Waikiki is located in a very good area and close to the beach. Service is good too. 9. September 2013
Rated 5 out of 5 by just great hotel in waikiki. perfect location. nearby Royal hawaiian / DFS what else more needed ? and have awesome pool (edge) . if soaked , time is stopped. and so much kind staff. always with smile. 8. September 2013
Rated 5 out of 5 by A beautiful resort hotel The hotel services and facilities are everything you would expect from a world class hotel group, day to day the resort was ran very well and staff professional at all times. The cleanliness of the room was not of a high standard though, a shame as it let our overall impression down. 6. September 2013
Rated 5 out of 5 by This hotel treats platinum members well My family stayed here for five nights and had a great time. We have stayed at this hotel numerous time and am glad to see management try to make improvements over the years. We did not get an upgrade to a suite so the room was a little small for 4. The best thing was access to club level. The food, drinks have improved. The staff is always very nice. The only thing I would suggest is to allow platinum members complentary access to beach chairs on the beach. 24. August 2013
Rated 5 out of 5 by My finest hotel stay Welcoming and friendly representatives that attended us on our arrival including the "Lei" greeting. Excellent service from the housekeeping staff of the 29th floor especially Evelyn who gave us great suggestions to dine, shop and where to explore. She cleans thoroughly even the bird dropplings on my balcony. Clean, fresh and eco-friendly (recycling bins) rooms. There is a resort fee that was really worth it that includes wifi access, free parking, free lessons(ukulele, hula, lei-making), adult pool floats, one free alcoholic beverage per room, portable dvd player at the pool area and etc. One of the excellent benefits of being a SPG member is the access to Leahi club lounge with great panoramic view of the island from the 30th floor. The lounge offers complimentary breakfast and evening pupus with free wines and beers. Additional benefit that covers the resort fee is the professional photoshoot with a photographer that is a great souvenir photo of our trip. Ocien view have extra charge but the scene is just simply amazing. 23. August 2013
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