Rated 3.6 out of 5 by 1094
reviewers.
Rated 1 out of 5 by summer2012 Bad experience
The day of the departure the elevators for the high rise part were not working properly. Waited for 35-40 mins and ended up taking the stairs all the way down from 46th floor,being late for my flight The support staff was not helpful in resolving this issue, offering to take service elevators which were not working either. There was another set of elevators which worked for 21-28th floors but it was not communicated to us when we asked if there is any other way to get out other than taking stairs all the way down. For the amount of people that stay at this hotel, they should have managed it better and provide appropriate communications on the issue
May 14, 2013
Rated 3 out of 5 by BusTrav Poor Front desk service ruins stay
I arrived in NY early and had Platinum concierge call to see if there was a room for me. She told me there was but it would be a standard with no upgrade. When I arrived at the front desk I was told there was nothing available; within about 1 minute the women next to me was then given a room. When I asked why I was told because she was a Platinum guest. I informed him that I was a lifetime Platinum and he still said there was no room. When I protested further he said he would check with the manager. Funny thing he then found a room for me. Bottom line is they lied to me and it is unacceptable.
May 16, 2013
Rated 5 out of 5 by pburg Hotel was great.
Hotel was great but don't like a $14.95 per day charge if you want wifi. That needs to be FREE!
May 7, 2013
Rated 3 out of 5 this visit was sub-par
i always accepted that the Sheraton in Times Square would be busy and loud so i was ok with that. however, i recently stayed at a hotel that included a lot of the amentities Sheraton charged for free.
as a business traveler, i felt like i was getting ripped off and i am going to look for another option for my next business trip
May 19, 2013
Rated 4 out of 5 by Daveed1 NY DRI
My oly complaint is that the AC in the room did not properly cool the room. Given that the temperature outside was moderate, I would imagine that in the summer this room would be like an inferno. The AC system in this room needs to be repaired or replaced.
Also, there was a musty smell in the bathroom.
May 19, 2013
Rated 5 out of 5 Great staff
The staff are always friendly and helpful. Left a bag behind in the room. Security gave us a call once the cleaning staff found it. Each employee went beyond their job description.
Many thanks to you all.
May 19, 2013
Rated 4 out of 5 by Hitchhiker68 Overall convenience and prestige
Great location, right in between, at few blocks to Times Square and Central Park. There is a steady crowdness at the gate and lobby, as a consequence of huge capacity in a 50-floor-tall building. This confirms that you are in the dynamic and populated Manhattan, which is why you are there for.. If you look for a cosy, warm and silent piece of corner, it will not be the right choice for you. Despite the crowd, elevators are very effective (a speed of 2 floors/sec) and take you up to your room without any hassle. Staff helpful, an issue resolved fast enough.
We have preferred a club room with lounge facilities and we are well pleased. A nice Manhattan view and coffee & internet services available for 24 hrs. In my next stay in NYC, I may prefer again.
May 15, 2013
Rated 5 out of 5 ホテルの位置良し、部屋
立地がいいので次も、ＮＹにいったらぜひ宿泊したい宿でした。良い分少し宿泊代がかかりましたが。
May 19, 2013