Rated 5 out of 5 by Felicia2465 Great Features!
This was the first time in Boston, so my experience was a red carpet experience, I felt at home, matter of fact I called back home to Detroit to tell my family within six years Boston is a relocation destination. #1 my room was 2465 when I looked out of my two picture windows I always kept the curtains open, on my flight home i met a gentleman that owned an apartment across from the hotel and told him in six years i want to relocate! having fun but honest, all because of the Sheraton Boston Hotel. I have not got around to mentioning the staff! Mario front desk and the whole entire crew I Love You, Yes I am Your New Spokesperson! I look forward to my return, after all I stayed a week, that is long enough to tell the story. I could not wait until the end of my day so I could go to Bed, I Rested for real & it felt very good! Respectfully Yours
October 20, 2014
Rated 5 out of 5 by Lawrence1091 This Hotel is in a great location.
Me and my wife stayed at this hotel for six nights and loved every minute of it. The downstairs restaurants were convenient and served great breakfast and dinners. The mall on the second floor was convenient when the weather was bad because we never had to leave the building. we also were able to access great restaurants through the mall. I would recommend this to anyone visiting Boston.
October 19, 2014
Rated 4 out of 5 by cfbee This hotel is perfectly situated
This hotel is attached to the prudential center and offers comfortable rooms and convenience to shopping and many local attractions.
October 18, 2014
Rated 5 out of 5 by Jane228 Just perfect
3rd stay....great location, ambiance for a large well-managed hotel. We would stay again. So nice to walk to Coply Square, Beacon Hill, waterfront....and even to a concert at North Station/
October 12, 2014
Rated 5 out of 5 by Suzi68 Wonderful Experience at this hotel!
We commend this hotel for its excellent staff, accommodations, and breakfast (Apropos). We especially want to express our thanks for guest service coordinator Luzia M. who provided us with extra special treatment as this was a first time trip to Boston for us. Thank you so much for a wonderful home away from home experience.
October 11, 2014
Rated 3 out of 5 by travelman12 Excellent location
-excellent pool and gym facilities
-friendly housekeeping staff
-small rooms and bathroom
-poor water pressure in shower
-surly front checkin staff
October 10, 2014
Rated 5 out of 5 by ExtremelySatisfied One of the best experiences ever
From the beginning when Samantha, learning it was our first trip to Boston, put us in a high room with a beautiful view of the river, to the location of our missing gift basket, to the late checkout granted because of a noon meeting . . . the hotel showed us every kindness and consideration.
October 8, 2014
Rated 4 out of 5 by Val12 Nice hotel
Tiny bathroom but pretty decent hotel room. GREAT restaurant staff.
October 8, 2014
Rated 3 out of 5 by marinais Nice staff
The staff was very nice, especially Ms. Zahira Baydir.Incredibly helpful and giving a lot of attention to my needs.
October 6, 2014
Rated 5 out of 5 by CherylT42 Really good overall hotel experience.
This hotel is wonderfully located. The "T" was quick and easy to get to, having the Prudential Center outside one of the doors was great. Our room was oh-so comfortable; the size, the bed, the room amenities, the great view! Thank you Sheraton Boston, for being part of our fabulous first time visit to Boston.
October 6, 2014
Rated 5 out of 5 by gt12345 great location and service
the hotel was in a great location - staff very helpful
September 29, 2014
Rated 5 out of 5 by Dave46 Wonderful location & creature comforts.
The $49 to park my car overnight was a bit much but the hotel was to die for in terms of it's location for shoping, the Sox's game & the comfort of the hotel room.
September 28, 2014
Rated 5 out of 5 by cc4545 No issues
Convenient location, nice room, very clean and well kept. Easy visit!
September 23, 2014
Rated 5 out of 5 by FreddyBoy Great venue for Conferences
@nd time in bean town for a major conference at the Hynes Center. Everything is right there and the sheraton is the most conveniently located for the Hynes, even when it is cold out (walkways make it possible to access everything without prolonged outdoor walks if you prefer. Great walking around outside though and the weather was perfect for that this trip in September.
Sheraton Dalton Street is great. The only thing I would improve is the lobby, which has no intimacy to it, and the Starbucks should have comfy chairs like every other Starbucks I use.
September 22, 2014
Rated 5 out of 5 by bazspazz Great Hotel for a Weekend Trip
Arrived at the hotel very early around 10 AM, which is about 5 hours before check-in and I requested if I can check in early and they gave me a pre-clearance and they would call me back when my room is ready. I explored around the area and I received a call an hour later that my room was ready. The deluxe bedroom was spacious and food at the hotel was excellent, especially local food such as the lobster roll and clam chowder. Great location as it is close to the downtown area and Cambridge. The shops and restaurants on Boylston and Newbury are minutes away by walking. Public transportation is walking distance away, whether it would be the Green or Orange Line or the bus to Cambridge or the Airport Express.
September 22, 2014
Rated 4 out of 5 by Manusman Continues to be a good choice....
Positive: Room cleanliness was impeccable every day. Food and service is prompt and on par with expectations towards an upscale urban hotel. This continues to be a good choice but there are alternatives near by.
Negative: The AV support person for conferencing (Gardner Room) could not figure out digital projector problem. High percentage of employees (telephone receptionist, valet, wait staff, bell staff) for whom English is a second language made me feel less welcome nor comfortable.
September 21, 2014
Rated 5 out of 5 by rlt418 Great Hotel with superb staff
I would stay again at this hotel in a heatbeat. The accomodations were very nice and the location was excellent.
September 20, 2014
Rated 3 out of 5 by squash Needs help
My wife, daughter and two grandchildren were guests. The room booked was to have 2 queen sized beds and they ended up in a king and pull out couch. The bath was small and had loose tiles, The faucet was loose add did not work well. This was an upgrade, what was the booked room like? Needs updating.
September 20, 2014
Rated 3 out of 5 by Mikeh2 Fire Alarm issue
There was an all day fire alarm test until the afternoon which disturbed my sleep and then became an issue in my work. It was very difficult to be in the hotel. A manager assisted me with a bill credit that was fine as a resolution.
September 19, 2014
Rated 4 out of 5 by DZM86 Hotel is a great location
The room was great and the floor was quiet.
September 19, 2014
Rated 5 out of 5 by Kenzie32 Excellent location
Hotel was in a great area! Connected to 2 malls so we had everything we needed. Walking distance to many sights and attractions. Rooms were exceptionally clean kudos to housekeeping. As SPG Gold I was promised free internet and late checkout. They had charged me for internet on my bill but did take off charges after I questioned it. Even after they had just entered a late checkout the keys were deactivated early making us have to go all the way back to front desk. Other than that it was a great location. Would stay there again.
September 18, 2014
Rated 4 out of 5 by amtp facilities for the congress
It is a good hotel,near the center of the city and near the congress hall.
The breakfast is not so good , and can became better ( more kinds of bred , diferents kinds of cheese, etc )
September 15, 2014
Rated 3 out of 5 by Nname969 The staff is unfriendly.
Surprisingly unfriendly staff at front desk.
September 14, 2014
Rated 3 out of 5 by JeffHSD "Confirmed" Reservation
I arrived for a conference at the Hynes Convention Center adjacent to the Sheraton. Our Executive Assistant had reserved a block of rooms some time in advance for the event and I arrived with a confirmation number in hand, linked to my SPG number, which I displayed in my SPG iPhone app. I'd also re-confirmed my reservation by phone 2 days before my trip.
When I arrived with a colleague, who also had a confirmed reservation, we were both informed that "the hotel is fully committed" and we were going to need to be put in another hotel some distance from the convention center. As both check-in staff used identical language, it appeared this had been well rehearsed prior to our arrival.
After some time insisting that this was unacceptable as all of our colleagues were already checked in to this hotel, the clerk supervisor went to speak to the hotel manager and put us up in rooms in the Sheraton. I was even upgraded to an executive suite.
The rest of the stay was mostly uneventful. However, in the room, the air conditioning unit was quite loud and sounded like water flowing through plumbing pipes as it cycled on and off, making the sleeping comfort average at best.
On the positive side, the housekeeping and room service staff were efficient and friendly, and the room was neat, clean, and promptly made up each morning during the convention events.
I've never been bumped from a hotel before with a confirmed reservation, and I have traveled quite a bit. I'm particularly shocked to have been initially bumped with SPG Gold status. The hotel is conveniently located near the Hynes, so if you have an event there, the Sheraton is worth considering, but my check-in experience makes it difficult to recommend as reliability is of key importance in one's travel experience.
September 13, 2014
Rated 4 out of 5 by Mel777 Comfortable bed and bedding at Sheraton
I like the quality and comfort of Sheraton's bed and bedding. I can fall asleep easily. The coffee is good too. The only draw back is there is no fridge in room.
September 12, 2014
Rated 4 out of 5 by jechho Location, location
Stayed here for a weekend and used an SNA to upgrade to a suite. It was very spacious, and the river view excellent. We also got a nice welcome card from Karen M.
The lounge was nothing to write home about. The staff did their best, but could simply not keep up with all the people coming and going in the morning. They need to either limit the number of people with access to the club, or have a larger space with more places to sit. The place was VERY cafeteria-style, and it seems that they think that a wonderful view is enough. The food and drink selection in the morning was poor. For instance, one type of yogurt, no diet-sodas of any kind, and no whole wheat/multigrain options. On the second day, we bought breakfast outside the hotel. Evening selections was better, in fact far better than the skimpy breakfast selection.
Two issues with the room:
1. The HVAC made a constant loud humming. It was just maddening in the end, and even my industrial strength earplugs could not block it out completely at night.
2. The bathroom was probably the smallest I have ever seen in a suite anywhere.
Location is perfect, and they have had a reputation of treating spg platinums here. I may very well return if the price is right.
September 10, 2014
Rated 5 out of 5 by UWOUWO Great Location
We had a GREAT city view that was very expansive! Even sat on window seats and talked about the buildings/fountains outside. Pool/sunning area were huge and we were surprised to spend time there! Great location for T, amazing food/shops/ neighborhood on Newbury Street, and Logan Express bus brought us right to hotel. Welcome by staff was not sincerely felt.
September 10, 2014
Rated 4 out of 5 by URVT Location, Club Level service and food was great
I bought a birth year package. Great value ... great stay ... thank you
September 9, 2014
Rated 5 out of 5 by Bobby27 Customer service
The hotel has a great deal of customer service !
This hotel has adopted an initiative of being green through sustainability !
September 8, 2014
Rated 5 out of 5 by PeterBa Nice Hotel near Fenway park
Very clean room, newly renovated. Handy to Fenway Park and parking. We stay here several times/year, and would recommend for a clean, comfortable room. This room was also very quiet. I wish they would consider free Internet in the rooms.
September 8, 2014