Rated 1 out of 5 by SusanM66 Lifetime Platnium and this is how we are treated??
I am a lifetime Platnium member of the Starwood Preferred Guest. I have stayed > 50 nights per year for > ten years at Starwood Hotels. I recently traveled to Montreal for work and my husband accompanied me. I went to the office and he went to the hotel to check in. He was advised at 1pm the room was not ready but that a suite had been set aside for our stay and that the room would be ready at 3. At 3...still not ready and he was advised that 'the guest from the night before was platnium so we have no idea when he will be leaving'. He advised we were meeting at 5 and asked if he could have the room by then...no was the answer. So he asked to be placed in any room...When I returned from work, I spoke to the front desk manager who offered to move us to a suite the next morning....guess what? 5pm the next day....the suite was not ready. No apology, no explanation...If you are looking for customer service, this is not the hotel for you.
September 30, 2012
Rated 5 out of 5 by JHoegler Excellent Hotel and SPG Recognition
I stayed at Le Centre Sheraton for a close friend's bachelor party, where I booked an Executive Suite and four Junior Suites to accommodate our large group. Due to my Platinum SPG status, the hotel upgraded our Executive Suite to the Presidential Suite - the nicest room in the hotel. We were blown away by the upgrade, room, and staff service. It was a memorable trip for us and much of that was due to Le Centre Sheraton. I'd highly recommend this hotel.
April 1, 2013
Rated 4 out of 5 by businesstraveller28 SPG Lounge
Being a Platinum member it was great getting a room upgrade, however, what was extremely frustrating was that the elevator up to the 37th floor to access the lounge can only happen on one side. Therefore, it took me over 15 mins to wait for an elevator door to open on the correct side so that I can reach the 37th floor, as the other side only reaches the 36th floor. I mentioned it when I checked out but how can they fix that problem is a mystery.
July 31, 2013
Rated 4 out of 5 by RJretire Sheraton club rooms slipping
We usually travel to montreal twice a year, and have always stayed at this hotel in a club floor room. This time, the room was badly in need of rehab! The air conditioner required a maintenance call, then was so loud that we found it impossible to get a good nights sleep. At more than $300 a night, we expect better. Another shock came when charged 18$ for a glass of wine in the Club room. That's a bit high. The location of the hotel is excellent.
July 25, 2013
Rated 4 out of 5 by Larry1010 Club Floor Disappointing
I paid extra to be on the Club Floor. Apparently this just means you have a room in the hotel but not on a Club Floor which is the top 2 or 3 floors. From the Club Floors you can get to the Club Lounge with 1 elevator, the other floors usually took 2. The Club Lounge was closed one night for a private event. I don't think the extra money for the Club Floor was worth it at this hotel although we did have the option of breakfast.
August 26, 2013
Rated 4 out of 5 by Pearlac Very helpful
My husband and I have stayed here before because we are have SPG membership and like to accumulate points. That said, we would stay there anyway. The hotel is always clean, the staff courteous and welcoming and it's proximity to stores and restaurants and banks ideal. We especially like the fact that they keep our preferences on file and we always have the King size bed for my husband and a dressing gown for me in the room on checkin. Also, if you are a runner, Mount Royal and it's paths are minutes away.
September 8, 2014
Rated 5 out of 5 by TravellingGuy Exceptional, reliable service!
As a very frequent business traveller (over 100 stays annually) I can easily recommend the Sheraton Montreal. The staff is very professional and attentive. The hotel is well appointed and comfortable. The location is perfect for business in the downtown core and is very centrally located for taking advantage of the city's entertainment options. For me there is no alternative to the Sheraton Montreal. Highly recommended!
March 26, 2013
Rated 5 out of 5 by Kyle My home away from home!
I have been staying at Le Centre Sheraton for many, many, years and can honestly say that its the ONLY place to stay when visiting the Montreal area!
The entire staff is incredibly friendly and their willingness to ensure your stay is perfect is beyond comparison.
I'd also highly recommend upgrading to the Club Level which will give you access to the private lounge; it's the perfect place to start and end your day!
April 29, 2013
Rated 4 out of 5 by Flyingtailor Not bad
Have stayed here a few times and I really dont care for very large hotels but this time I rather enjoyed it. It is always nice to come back to this hotel have I been coming here before I was an SPG member for many years.
A few things they have a great members lounge with a spectacular view very grand. I think the best location in downtown Montreal and Oh yes the hotel is always very clean and the food is very good.
July 2, 2013
Rated 2 out of 5 by Pat7 Below par Sheraton stay
They really need to work on the service at this property. Check in was painful, understaffed and unwelcoming. Checked in got room keys and they did not work, came back got new ones only to get into the room and find it not cleaned. Back downstairs and third times the charm.
Room is fine with standard bed and big desk. Bathroom is subpar with a shoddy shower that doesn't drain properly and no water pressure sink.
January 11, 2013
Rated 2 out of 5 by northfry Montreal July 2014
First of all my room wasn't ready when i got there so I choose to take another room that was ready. A lower class room. I was ok with that, but why bother asking my time of arrival if you are not going to bother to have the room ready? Then one bed in the room had a huge hole in the centre of it, there would be no way two people could sleep in it, the centre sunk bad. Then while my daughter was changing a staff man, not cleaning staff, opened the door, why, i don't know, this was unacceptable and very uncomfortable for my 15 year old daughter. The gum stuck on the headboard needs some attention too! Overall not a great experience.
July 18, 2014
Rated 4 out of 5 by OttawaTraveller Great pool and spa! Great location!
The Sheraton Montreal is in the perfect location for events at the Bell Centre. The atmosphere in the lobby bar was perfect, as was the food and drink available, and the service was prompt even after a hockey game. We upgraded to get access to the Club lounge and it was worth it. The evening appetizers and the continental breakfasts were plentiful, and the staff were attentive.
May 5, 2013
Rated 5 out of 5 by Crystal73 Great Service
Stayed at the Sheraton Montreal in mid July for a business conference. Check-in was fast and my preferences were honoured. Really liked the key system - no struggling to insert a key card while juggling luggage. Room was clean and comfortable. Room service was good though mac and cheese was a bit bland. Two suggestions for improvement: 1) have to address the height of the shower head. I am 5'10 but there are many others taller and I had to duck when i showered and hit my head several times. 2) Also, updated phones would be good. Overall service was excellent at this hotel from reception to room service to wait staff and food served in meetings was excellent.
July 19, 2014
Rated 5 out of 5 by blueideone Best hotel in Montreal
As a frequent traveler spending 100+ nights a year in Hotels, I always enjoy returning to The Centre Sheraton Montreal for i'ts great location, perfect amenities, and especially their professional, courteous and pleasant staff, from the Concierge, to the Front desk and yes,, even the parking attendants,, always a smile and communicate in English.
February 23, 2013
Rated 3 out of 5 by terry4 Needs Improvment at Check in
I think the staff should be more aware of Platinum benefits. Further the lady at check in did not understand the entire program and I considered her quite abrupt. I have stayed at a lot of hoitels around the world, including the sheraton centre montreal. This was the least enjoyment I have ever been subjected to thus far.
October 21, 2013
Rated 5 out of 5 by OttawaJames My preferred business and leisure accommodation in centre-ville Montreal
This is a great full service hotel in the heart of the action in centre-ville Montreal. A big hotel with lots going on, yet room to move around.
The pool and health club are great.
Restaurants and bars first class.
Top notch Club Lounge too.
I always enjoy returning to Le Centre Sheraton!
March 31, 2014
Rated 1 out of 5 by Pointless Bad Communication
If you have a customer support issue, don't expect a real response from this hotel. You will be disappointed.
Apart from that, this is an average hotel.
Note to the manager: even a 1 word "sorry" response from any employee that handles customer service inquiries would have been fine. I despise arrogance.
August 6, 2013
Rated 3 out of 5 by fawndale poor customer relation
No response to my email & letter 3 weeks ago to general manager re unsatisfactory stay at the hotel June 29-July1. Assured club floor room & did not get it. Air condi-
tioning unit too loud preventing guest a good night sleep. Breakfast items at club lounge ran out fast and not replenished.
July 25, 2013
Rated 3 out of 5 by bul44 good location
extremly disapointed that the hotel did not inform us during the reservation process that the pool and health club were not open. they instead had a closet with a few tred mills and offered a club down the street that could be used. it effected our stay as we enjoy those ammenities.
November 23, 2011
Rated 4 out of 5 by Gabon Always a favourite
I always stay at this hotel when I travel to Montreal. The last time my room was not as clean as I would have liked. The TV remote, radio and telephone were so dirty, I could not touch them. This time the hotel lived up to their promise of making sure that would be taken care of. Everything was very clean and the room very comfortable. I always stay on the Club floor and it never disappoints.
September 10, 2014
Rated 3 out of 5 by VS13 Great location
Git dated although the rooms have been redone somewhat. The hvac for heating and cooling is almost impossible to control. Also the showers need an upgrade badly. They are not high enough even for an average person. The fitness Center is good spacious and lots of equipment.
February 2, 2013
Rated 4 out of 5 by Sunny73 Needs Improvement
Perhaps it was because this was my first time to visit Canada but the food quality lacked luster and I received better service from the back of the house gentleman who brought me my daily bottled water than from the restaurant waiters and front desk team.
February 11, 2013
Rated 5 out of 5 by Pedroboy First but not last stay
Never stayed at the Sheraton Centre before, so thought I would try it on my most recent trip to Montreal. Really liked everything about it. Will definitely stay there again.
April 13, 2014
Rated 4 out of 5 by Flyingtailor Very Professional
Walked in fast check in upgraded to a suite very clean room. Had dinner not bad a little to salty but service was amazing would eat there again just for that reason alone. Check out was just as fast oh yeah forgot location prime prime.
October 7, 2013
Rated 5 out of 5 by FirstEverREVIEW44 General Manager Made it right
I spend many nights in SPG hotels and most of the time everything goes perfect...Although this stay wasn't perfect, the GM made everything right, and I left with a GREAT feeling of being a valued Guest...
December 4, 2013
Rated 2 out of 5 by Scott19 Terrible Customer Service!
The hotel is nice, conveniently located to the Bell Centre and downtown but I was so put off by the staff it's not even funny. I was in shock by the attitude of the front desk staff and will never return to this property.
January 7, 2014
Rated 4 out of 5 by Flyingtailor right downtown
Very nice hotel right downtown great location good service. Not the greatest SPG platinum recognition. Like I have said in previous post not a big fan of really big hotels. But overall great service good location.
October 22, 2012
Rated 4 out of 5 by david9494 Le Centre Sheraton
I stay here weekly and find the staff in the hotel very helpful, Mozart and Farrell in the lounge are a refreshing change after long days travelling. The lounge menu needs to be revamped, not very exciting !
March 1, 2013
Rated 2 out of 5 by SN3622 No 24-hour room service
Returning from the Montreal Osheaga Festival at a few minutes before midnight, we were tired and famished. We then found out that room service closed at 23.30, but that delivery could be arranged from a nearby restaurant. Fine, except the restaurant staff were rude over the telephone and upon delivery. We then settled down for a few minutes of TV before bedtime only to find that the remote had no batteries. And this was a Junior Suite! On the plus side, the beds were heavenly, and th e room quiet, so we had a good night's sleep. Bring back the 24-hour room service please, if only at weekends!!!
August 5, 2014
Rated 5 out of 5 by Ottawa2013 Always a good experience
I really enjoy the Montreal Center Sheraton... it's close to my office and everything else. Ths time I was greated with a nice bowl of fruit, it was indeed a nice surprise.
November 8, 2013