Rated 5 out of 5 by Melandee Incredible Experience!
My family stayed at the Sheraton Grand Edinburgh recently, and I believe it was the best "hotel" guest experience we have ever had. I travel weekly for business and I know good hotels and customer service. The rooms and facilities are amazing ( you have to take advantage of the Spa ) but even more so, their staff was so helpful and friendly, We will definitely return there when we visit again. This is a great value.
May 29, 2012
Rated 5 out of 5 by Stew10 Wonderful
This was a truly wonderful short stay. Although we didn't dine in the hotel we did enjoy a lovely breakfast in bed and also some delicious cocktails in the bar. Service in the bar was a little slow, the drinks taking a long time to arrive even though it was not busy.
The room was beautiful - book a Castle View it is well worth it. The lighting in the bathroom was great fun with the different coloured lights.
Visit the Spa and if you don't have a treatment even just using the facilities is more than worth the additional to get access. My partner and I loved it - even in the rain being outside on a rooftop jacuzzi was wonderful.
Amazing stay and we will certainly be back for longer next time! Thank you
June 18, 2014
Rated 5 out of 5 by Kristina3 A Warm Welcome in a Cold Climate
The hotel staff was more than wonderful and very helpful for two women alone on our first adventure to Scotland. The Sheraton is located in the center of everything and all of our needs were taken care of. My sister and I stuck out in this town being African American full figured ladies and the reception team; (concierge, front desk, and doormen) treated us like honored guest and family.
January 3, 2013
Rated 5 out of 5 by scottie80 Great Rooms
We booked this hotel the night before and were really impressed by the friendliness of the staff on arrival. Throughout the stay the staff were always helpful with any advice. The rooms were ideal and modern and along with the central location of the hotel made it easy to explore. The added bonus was also the car parking facilities. We certainly will be returning next time we visit Edinburgh!
November 3, 2012
Rated 5 out of 5 by Collins4 Fabulous Rooms
We were given a room with an amazing castle view. The rooms are very modern with adjustable "mood" lighting that was quite enjoyable. The hotel is within walking distance to most of the Edinburgh attractions. The concierge was very patient and helpful in suggesting and booking tours and providing tickets to avoid waiting in long lines. The restaurant was great with a varied menu.
May 16, 2012
Rated 5 out of 5 by BikeRider A lovely stay
Short, two day stay that was particularly noteworthy for the helpfulness and friendliness of the entire staff with whom we had contact (front desk, housekeeping, concierge, valet, club lounge, restaurant etc). Room and facilities were very nice as well as the location. Just sorry that we didn't have time/energy to use the Spa & fitness as we heard they were excellent as well.
April 23, 2013
Rated 5 out of 5 by jrking8211 Awesome Hotel!
My wife and I stayed in this hotel for 1 night and we were more than pleased with the service and the hotel. We both said when we checked out in the morning, that this hotel was probably the nicest hotel we had ever stayed in. It is convenient to Edinburgh and all the activities that you might want to view. We also attended the OneSpa, which I would only give a 3 out 5 stars.
June 17, 2012
Rated 5 out of 5 by SPGLoyal22 Wonderful Sheraton
Without doubt one of the best Sheratons anywhere in the world. Staff are terrific, Club Lounge one of the best. Loads of choice of restaurants in Edinburgh but make sure you eat in the hotel - the food is fantastic in the restaurant. One of the other highlights- sitting on the roof in the hydra pool. Overall, a hotel that I would recommend to anyone- the best in a great city!
December 11, 2012
Rated 5 out of 5 by Holland11042013 Excellent stay
This was our first time at a hotel of the Sheraton chaiin - having always stayed in equivalent hotels. And it was an excellent choice. The stay was really wonderful: we enjoyed all the facilities (spa, pool), food & drink were of very high quality and - very important for us - the staff were very friendly and catered really to all our needs (challenging with a small child).
April 10, 2013
Rated 5 out of 5 by GUDNI4 50th
This is the second time we have stayed at the Sheraton. It is a lovely hotel and all the staff we came into contact with were helpful and curteous. I would especially like to mention Becki (in the restaurant) who was particularly nice. The staff are a credit to the hotel. The spa is expensive but lovely and had a massage whilst we were there and the staff again were lovely.
January 14, 2013
Rated 2 out of 5 by rbjmsol I am shocked by the positive reviews
The hotel is ok looking and the staff in the bar restaurant are very nice. My main complaint is the manager,the staff at the front desk and the concierge desk except the main concierge. We were given directions to a restaurant that first night which was no longer there by personel at front desk. We were also almost told to go to the wrong train station, but luckily the main concierge overhead the conversation and corrected the mistake.The first night we got there they upgraded us to a club room which was great. We have been upgraded to a club level numerous times and have never not been given access to the club room. But we found out that we were given a club room but not access to the club facility for breakfast etc. I talked to the manager and he would not budge and was somewhat arrogant about the whole thing. Although he did offer us points ,but wouldn't it have been nicer to given us access since we are such supportive starwood members.
I find that sheraton hotels staff are not given high level training on how to treat guests. I would think twice about going to another sheraton hotel and may even opp out to go to another chain if a higher level hotel is not available. Too bad.
July 14, 2014
Rated 5 out of 5 by Jka733 First timers
Spa weekend given as a gift in club rooms very lovely room and club lounge facilities excellent
July 14, 2014
Rated 5 out of 5 by Sandman2013 Amazing Hotel, Best Stay Ever
Spent a couple of nites at this hotel over Hogmanay. Amazing place. Everything from the moment you walk in to little things throughout the hotel and spa to the moment you leave, they take care of you and make sure you have an excellent time. Everyone is very helpful and considerate. Great service. Cannot get better than this!
Spa is a excellent. Highly recommend it.
January 3, 2013
Rated 5 out of 5 by mickiey Kim & Michael
What a fantastic long weekend me and my wife have just spent at the Sheraton hotel Edinburgh. right from the porter that greeted us to very friendly and helpful staff.
cleanness was second to none and nothing was too much trouble.
The spa / swimming and gym facilities are top notch and is a great way to unwind or let off steam.
Would recommend this hotel to anyone.
December 13, 2012
Rated 4 out of 5 by NotAFanOfDean One bad apple can spoil the barrel
A chubby lad named Dean handled my check out at reception. I found him rude and cheeky. He runied what was otherwise a great stay.
The room was very modern and clean. The widescreen flat TV and wifi were great. The food was very good both brekkie and dinner.
The gym was amazing as was the swimming pool and the staff at the gym were first class. Shout out to Murray.
January 3, 2013
Rated 5 out of 5 by Tina802 Great hotel with Fun Modern decor
The Sheraton Grand Hotel is full of wonderful modern, surprising luxury touches (like chromatherapy lighting in the bath which allows you to change the lighting colors from red, to green to blue) while maintaining a very high level of comfort and service. The restaurant serves excellent dinner and an excellent full breakfast. I was placed on the executive floor and had 2 doubles and one suite (an upgrade). The guest rooms are large, the beds very comfortable, the linens are luxurious. The baths are also large, with separate shower and tub. Everything is immaculte. The location is fabulous with a view of the Edinburgh Castle which is within (uphill) walking distance. The concierge is very helpful and was able to obtain terrific dinner reservations for us. I would highly recommend this hotel for its service, ammenities, location, spaciousness, cleanliness, and general ambiance. I did not use the spa so I cannot comment on it.
July 1, 2012
Rated 5 out of 5 by Mary Staff are wonderful
I have just returned from a lovely stay in the Sheraton Grand in Edinburgh. The most notable thing about this hotel is the friendliness, helpfulness and pleasantness of the staff. Originally when trying to decide on a hotel in Edinburgh I contacted the reservations department. I spoke to Renee who was so helpful about my complicated booking that I decided to choose this hotel. I was visiting Edinburgh with my 2 adult daughters and wanted a relaxing holiday.
I do not have one complaint about our stay. We had 2 lovely communicating rooms with views of the castle. The beds, bed linen and towels were pure luxury. We really enjoyed the spa and all it's facilities.
Everywhere in the hotel the staff were interested in making sure we were having a pleasant time. Any request we made was greeted with enthusiasm and practical help.
I would like to extend my thanks to the staff. I shall be back and I would recommend this hotel to everyone.
February 9, 2013
Rated 5 out of 5 by NFSIII Probably the best Sheraton in the world!
Another return to this fabulous hotel, my mood changed the instant I was greeted at the front door by Glen, luggage whisked away, car keys traded for the valet ticket, no line at checkin, rapidly to our Castle suite with a spectacular view of the Castle and Edinburgh. There are so many reasons to praise this hotel, others may have a different bias:
Great location - easy to access yet easy to walk to the shops and sites
Excellent property - internally well appointed subtly modern Scottish decor, clean and well presented (it's not much to look at externally!), always a great breakfast to set you up for the day, oh and the spa!
SPG recognition - consistently excellent with personal recognition from staff
Outstanding staff - a cross of cultures infused with Scottish warmth and hospitality.
In summary, probably the best Sheraton in world! (Disclaimer: I have a Scottish relatives!)
July 7, 2014
Rated 5 out of 5 by Billyboy71 Concierge
Found the concierge to be very condescending and not very helpful. We requested help with restaurants of our choice and he told us they were unavailable without calling to see. Suggested restaurants of his choice. When we contacted the restaurant of our choice directly we were able to book a table without difficulty.
This suggests colusion or kickbacks?
September 2, 2013
Rated 5 out of 5 by hibernian1 Best Hotel I've stayed in
Booked this hotel for my partner and I. Hotel was so good that rather than going out into Edinburgh on the Saturday night we had a meal and drinks in the hotel. Everything about the hotel was 1st class. Room and staff were excellent.
Anyone looking to spoil themselves at a top class hotel should book this straight away. Not cheap but worth every penny.
February 11, 2013
Rated 4 out of 5 by Chiar0scuro Became my home from home
The Edinburgh Sheraton is certainly at the "high end" of the Sheraton brand. It's public areas are stylish and comfortable. I find when I stay every week for a long period of time in a hotel, it becomes easy to pick on small irritations, but the staff and service at the hotel are so consistently high, this was never a problem. The Club Lounge is good, the canapés in the evening very tasty, and again, the service is excellent. The welcome, by name, by staff on reception after a couple of visits is also a very nice touch and adds to the overall welcome of the hotel. If I were to pick any areas for improvement, I would highlight access to Spa facilities. I understand the Spa is very good indeed, however I was surprised that only the gym and the pool are available to hotel guests. I would have needed to pay £25 if I wanted to use sauna, steam room and Jacuzzi. I'm told this is being remedied. That aside, a great choice of hotel if visiting Edinburgh.
December 16, 2013
Rated 5 out of 5 by Paw427 Exceptional Hotel Staff & Service
This hotel has an exceptional staff, they are extremely friendly and helpful. Did not miss a beat at all. They are a top notch staff, and are concerned about your stay the entire way. The breakfast buffet it absolutely fantastic and the service staff are wonderful, especially Becki and Aga. We really enjoyed our 2 week stay there.
January 27, 2013
Rated 5 out of 5 by Cali4 Wonderful staff.
Great hotel.Nothing was too much trouble.Very comfortable rooms and spotlessly clean.Every member of staff couldn't do enough and were incredibly helpful.It was a rugby weekend so very busy and there were a couple of weddings there as well but everything was well organised and we didn't have to wait for anything.Brilliant hotel!
March 11, 2013
Rated 5 out of 5 by Dublad Very good
I found the hotel very good
July 14, 2014
Rated 5 out of 5 by Julian166 Excellent location and very comfortable
My Husband and I had a wonderful stay in this hotel. It was very centrally located and easy for us to see all the sites this beautiful city has to offer. The room was very clean and comfortable and we were very impressed with the room and bathroom design. The staff were excellent and I would definitely stay here again.
July 10, 2012
Rated 1 out of 5 by AndyG Poor Service Levels
I was a guest at the Sheraton in Edinburgh on Thu and Fri Aug 16 and 17 2012.
Upon requesting a late checkout on Sat Aug 19, I was advised by the front desk that checkout could only be extended until 1330 that day. In my haste to checkout, I inadvertently left my washing/shaving bag behind in the room.
I called the hotel several times, including on Saturday evening when I checked in at the Sheraton Skyline at Heathrow, and on Sunday and Monday when I returned to Vancouver. The item was finally located on Tuesday Aug 21.
Dealing with housekeeping, guest services and the front desk was an exasperating experience, including being advised on a couple of occasions that housekeeping would return my call and address the missing item. No calls were returned by housekeeping.
For a premium hotel in a major centre such as Edinburgh, the level of service was well below my expectations for a Sheraton in North America or elsewhere.
I will not be recommending this hotel in the future.
August 22, 2012
Rated 5 out of 5 by bucky55 anticipation
We have not stayed with you yet but as people coming to see our daughter get married, we are excited to stay with you after reading the glowing reviews about the room comfort, food ,views etc. And our Scottish friends told us this is by far the best place to stay. We hope it is worthy of all the good press!!!!!
June 2, 2012
Rated 3 out of 5 by samiO good location and service but the rest is pretty average
Stayed in the club room with access to the club lounge which was disappointing. The 5-7 afternoon snack time had bad food and very little variety in terms of drinks. The breakfast service in the club lounge is even worse. Not worth the money paid for a club room. This is why we didn't bother with the hotel restaurant.
There's free spa access with the club room but didn't have a chance to check it out.
The club room is spacious and clean with modern touches but when you are in Edinburgh you rarely use these things.
The bathroom focused more on design rather than functionality. The shower pressure could be stronger and the bathroom towels could be bigger. I'm petit size and found the towels to be too small for a 5 star hotel. - So go figure.
The bed is comfortable which is the Sheraton standard. But the rate of the club room and it added bonus does not equal value for money.
Keep in mind the hotel staff were excellent in their services and attentive. But that's about it.
February 20, 2013
Rated 5 out of 5 by Jacobs Amazing stay at Sheraton
First time in Edinburgh and Sheraton here. We enjoyed every minute. The staff were extremely professional and friendly. Food, room and bar supergood. The gym was also very good. I will especially point out Peter in the bar. He was truly one of the best. We stayed many more hours in the bar just because of him and the fantastic Espresso Martini.
We will for sure come back to this hotel. Highly recommended.
July 5, 2014
Rated 5 out of 5 by true2013 Good weekend
Great experience: clean, very well appointed room; helpful concierge, very good buffet for lunch. Unfortunately didn't have time for the spa, which came highly recommended. Within walking distance of the royal mile. Light in the coat closet did not work properly, but is minor. Would certainly recommend.
February 18, 2013